DLG Newbury I can only describe as great! From the moment car is collected for repair, you are kept informed of the progress throughout. Top Marks. Special thanks to Steve Bevan who delivered my car... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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DLG Newbury I can only describe as great! From the moment car is collected for repair, you are kept informed of the progress throughout. Top Marks. Special thanks to Steve Bevan who delivered my car... Mehr ansehen
Unternehmen hat geantwortet
Excellent from start to finish. Tom, from the Heywood branch, is brilliant and unflappable, literally going out of his way due to road closures, whilst managing to keep to schedules. Super-friendl... Mehr ansehen
Unternehmen hat geantwortet
One mistake let it all down The bodywork repair finish was great Pick up and drop off was great Speed of repair as great But they failed to properly put the interior door panel or the window sea... Mehr ansehen
Unternehmen hat geantwortet
Staff were extremely supportive from the outset, Helped me navigate the process and held my hand every step of the way. In particular Gorgia stood out for her wonderful customer service. Georgi... Mehr ansehen
Unternehmen hat geantwortet
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
Westmoreland Road, BR1 1DP, Bromley, Vereinigtes Königreich
Bittet Kunden um Bewertungen
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Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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DLG Newbury I can only describe as great! From the moment car is collected for repair, you are kept informed of the progress throughout. Top Marks. Special thanks to Steve Bevan who delivered my car back on a trailer, so much care taken, very friendly and proffessional. My car came back spotless. Would highly recommend DLG Newbury. 5 Stars 😊

Antwort von DLG Auto Services
Excellent repair and very understanding a and very courteous and helpful at s stressful time.

Antwort von DLG Auto Services
I had some damage to my vehicle and arranged repair at DLG Auto in Heywood and they made everything so simple - a lovely guy came to pick up my car and drop courtesy car off - they kept me updated throughout via phone calls even when there was a delay in parts being delivered they called and kept me updated and then once my work was completed I got a call and within 24 hours my car was dropped back off and I was given detailed report of all the work they had done , a lovely man collected my courtesy car and wow they had done an excellent job and it genuinely looked like a new car - would highly recommend

Antwort von DLG Auto Services
Staff were extremely supportive from the outset,
Helped me navigate the process and held my hand every step of the way.
In particular Gorgia stood out for her wonderful customer service. Georgia helped me plan the repairs, the booking in, the courtesy car,
She helped with literally everything, showed me how to connect my phone to the courtesy car and even remembered to delete my phone when I handed the car back, if not for her, many future customers would have been stuck with my music playlist, that would have been "interesting" for some of them.
I recommend DLG now aviva in welwyn garden city as a professional, organised, helpful 😀 place for car repairs, expect to be treated really well by a lovely team. And ps, they do high quality repairs, my volvo xc40 looked better than new on completion of the works.

Antwort von DLG Auto Services
DLG staff were very professional and courteous. The standard of their work can be highly recommended. The repair to our car was completed in good time and the finish was exceptional. The car had been cleaned and was returned looking as good as new.

Antwort von DLG Auto Services
Very courteous and good communication from start to finish. Easy to speak to if any other issues arise.

Antwort von DLG Auto Services
Constantly keeping me informed and also doing such a very quick repair.

Antwort von DLG Auto Services
Excellent service car picked up by a very helpful member of staff to be repaired resprayed. Kept incontact to let me know how repair was progressing did very professional repair & delivered back 3 days early than estimated time bonus.

Antwort von DLG Auto Services
One mistake let it all down
The bodywork repair finish was great
Pick up and drop off was great
Speed of repair as great
But they failed to properly put the interior door panel or the window seals back on correctly and had to come out to my house to fix it.
Need to ensure someone quality control checks before vehicle goes back to customer

Antwort von DLG Auto Services
DLG handled the car repairs efficiently and we were pleased with the work carried out.
My only criticism is that they didn't update us on how the repairs were progressing when we asked them to but otherwise, very good.

Antwort von DLG Auto Services
Excellent from start to finish.
Tom, from the Heywood branch, is brilliant and unflappable, literally going out of his way due to road closures, whilst managing to keep to schedules. Super-friendly and very professional. Our car was repaired and delivered back to us ahead of time, and in perfect condition. Highly recommended.
With great thanks.

Antwort von DLG Auto Services
Het is zo moeilijk om een betrouwbaar autobedrijf te vinden. Maar nu dus eindelijk gevonden.
Geweldige service en zeer bekwaam. Ik kan weer veilig in mijn auto rijden. Dus bedankt jongens

Antwort von DLG Auto Services
I’ve had a few repairs done by the Aylesbury garage now and can’t fault them. They communicate with you at each stage of the work. The car always comes back sparking and like new.. just wish they didn’t private work and not just through insurance.

Antwort von DLG Auto Services
Excellent service from beginning to end. I was kept informed about my car all the time it was in the garage. The staff were pleasant and helpful. The repair was done to a high standard and was returned clean with a complimentary air freshner which smells fresh. If I require any work on my car in the future, I will be taking it to DLG Auto Services. I fully recommend them.

Antwort von DLG Auto Services
I was more than happy with the repairs carried out on my car the repairs were carried out to a very high standard and would reccomend them to anyone in a similar situation

Antwort von DLG Auto Services
Efficient service and kept informed throughout.

Antwort von DLG Auto Services
last update on "repair app" was 4/9, 10 days to change a wheel, told me it would be ready Monday, today is Wednesday and they told me the part is only arriving tomorrow, i told them its my 60th tomorrow and i would really like my car back but i dont think it will happen, not happy at all and i wont use them again. 7 days to order a wheel what a joke!!
update 10/9 got a call this afternoon to tell me that they ordered the wrong wheel so now it will take another week for the right one to come in, I was shocked they actually have my car so how could they order the wrong parts??? Told me that it’s going to take a week because my car is brand new and they have to get out from manufacture as they don’t have spares…. So is my car is the only brand new Nissan in the UK that they don’t have spares in the UK?? Such a load of crap!!! I’m shocked at the lies I’m shocked that they even admitted to ordering the wrong part with no shame so far 10 days for a new wheel and I’ve been told the part will take a week to arrive!!! Never again

Antwort von DLG Auto Services
Excellent communication skills. very accommodating to suit me. collected my car and dropped it off. no hassle or inconvenience whatsoever. throughout the process regular updates. good workmanship. thank you

Antwort von DLG Auto Services
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