DLG Auto Services Bewertungen 

10.825
•
TrustScore 4.5 von 5

4,6

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

DLG Newbury I can only describe as great! From the moment car is collected for repair, you are kept informed of the progress throughout. Top Marks. Special thanks to Steve Bevan who delivered my car... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Excellent from start to finish. Tom, from the Heywood branch, is brilliant and unflappable, literally going out of his way due to road closures, whilst managing to keep to schedules. Super-friendl... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 3 von 5 Sternen

One mistake let it all down The bodywork repair finish was great Pick up and drop off was great Speed of repair as great But they failed to properly put the interior door panel or the window sea... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Staff were extremely supportive from the outset, Helped me navigate the process and held my hand every step of the way. In particular Gorgia stood out for her wonderful customer service. Georgi... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Autowerkstatt

Vom Unternehmen geschrieben

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.


Kontaktinformationen

4,6

Hervorragend

TrustScore 4.5 von 5

10.825 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 100 % seiner negativen Bewertungen beantwortet

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4,6

Alle Bewertungen

(10.825)

376 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

DLG Newbury - 5 Star

DLG Newbury I can only describe as great! From the moment car is collected for repair, you are kept informed of the progress throughout. Top Marks. Special thanks to Steve Bevan who delivered my car back on a trailer, so much care taken, very friendly and proffessional. My car came back spotless. Would highly recommend DLG Newbury. 5 Stars 😊

6. Oktober 2026
Bewertung ohne vorherige Einladung
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Antwort von DLG Auto Services

Thank you for letting us know you are happy with our services; I will share your comments with the team involved.

Bewertet mit 5 von 5 Sternen

My car came back like new

I had some damage to my vehicle and arranged repair at DLG Auto in Heywood and they made everything so simple - a lovely guy came to pick up my car and drop courtesy car off - they kept me updated throughout via phone calls even when there was a delay in parts being delivered they called and kept me updated and then once my work was completed I got a call and within 24 hours my car was dropped back off and I was given detailed report of all the work they had done , a lovely man collected my courtesy car and wow they had done an excellent job and it genuinely looked like a new car - would highly recommend

29. September 2026
Bewertung ohne vorherige Einladung
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Antwort von DLG Auto Services

We're truly happy to hear that our customer service met your expectations and that you were pleased with the work we completed. Thank you for your kind words.

Bewertet mit 5 von 5 Sternen

Staff were extremely supportive from…

Staff were extremely supportive from the outset,
Helped me navigate the process and held my hand every step of the way.
In particular Gorgia stood out for her wonderful customer service. Georgia helped me plan the repairs, the booking in, the courtesy car,
She helped with literally everything, showed me how to connect my phone to the courtesy car and even remembered to delete my phone when I handed the car back, if not for her, many future customers would have been stuck with my music playlist, that would have been "interesting" for some of them.

I recommend DLG now aviva in welwyn garden city as a professional, organised, helpful 😀 place for car repairs, expect to be treated really well by a lovely team. And ps, they do high quality repairs, my volvo xc40 looked better than new on completion of the works.

24. September 2026
Bewertung ohne vorherige Einladung
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Antwort von DLG Auto Services

We are so pleased to hear about your exceptional experience with us! It's wonderful to know that our team provided such supportive assistance throughout the repair process, making everything seamless for you. We're especially proud to hear about the outstanding customer service you received, and we're delighted that your vehicle looks even better than new. Thank you for your kind words and for recommending our professional and organized service.

Bewertet mit 5 von 5 Sternen

DLG staff were very professional and…

DLG staff were very professional and courteous. The standard of their work can be highly recommended. The repair to our car was completed in good time and the finish was exceptional. The car had been cleaned and was returned looking as good as new.

14. September 2026
Bewertung ohne vorherige Einladung
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Antwort von DLG Auto Services

We're delighted to hear that our staff was professional and courteous! It's fantastic that the repair was completed efficiently and that you found the finish exceptional. We're so pleased your car looked as good as new.

Bewertet mit 5 von 5 Sternen

Very courteous and good communication…

Very courteous and good communication from start to finish. Easy to speak to if any other issues arise.

24. August 2026
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Antwort von DLG Auto Services

We're so glad to hear our communication was excellent from start to finish. We truly appreciate your kind words.

Bewertet mit 5 von 5 Sternen

Constantly keeping me informed and also…

Constantly keeping me informed and also doing such a very quick repair.

23. September 2026
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Antwort von DLG Auto Services

We're so glad to hear that our communication and quick repair service met your expectations. We truly appreciate your kind words!

Bewertet mit 5 von 5 Sternen

Excellent service car picked up by a…

Excellent service car picked up by a very helpful member of staff to be repaired resprayed. Kept incontact to let me know how repair was progressing did very professional repair & delivered back 3 days early than estimated time bonus.

23. September 2026
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Antwort von DLG Auto Services

We're delighted to hear you received such excellent service! It's fantastic that our team kept you informed and delivered your car ahead of schedule. Thank you for your kind words about our professional repair.

Bewertet mit 3 von 5 Sternen

One mistake let it all down

One mistake let it all down
The bodywork repair finish was great
Pick up and drop off was great
Speed of repair as great
But they failed to properly put the interior door panel or the window seals back on correctly and had to come out to my house to fix it.
Need to ensure someone quality control checks before vehicle goes back to customer

4. September 2026
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Antwort von DLG Auto Services

We appreciate your feedback and are glad the bodywork, pickup, and repair speed met your expectations. We sincerely regret the oversight with the interior door panel and window seals. We are reviewing our quality control processes to prevent similar issues in the future.

Bewertet mit 4 von 5 Sternen

DLG handled the car repairs efficiently…

DLG handled the car repairs efficiently and we were pleased with the work carried out.
My only criticism is that they didn't update us on how the repairs were progressing when we asked them to but otherwise, very good.

23. September 2026
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Antwort von DLG Auto Services

We're happy to hear you were pleased with our repair work. We understand your frustration regarding updates and will improve our communication process. Thank you for your valuable feedback.

Bewertet mit 5 von 5 Sternen

Excellent from start to finish.


Excellent from start to finish.
Tom, from the Heywood branch, is brilliant and unflappable, literally going out of his way due to road closures, whilst managing to keep to schedules. Super-friendly and very professional. Our car was repaired and delivered back to us ahead of time, and in perfect condition. Highly recommended.
With great thanks.

9. September 2026
Bewertung ohne vorherige Einladung
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Antwort von DLG Auto Services

We're delighted to hear about your excellent experience from start to finish. It's wonderful to know that our team member went above and beyond to ensure your car was repaired and returned ahead of schedule and in perfect condition. We truly appreciate your high recommendation.

Bewertet mit 5 von 5 Sternen

Eindelijk een betrouwbare garage gevonden.

Het is zo moeilijk om een betrouwbaar autobedrijf te vinden. Maar nu dus eindelijk gevonden.
Geweldige service en zeer bekwaam. Ik kan weer veilig in mijn auto rijden. Dus bedankt jongens

3. September 2026
Bewertung ohne vorherige Einladung
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Antwort von DLG Auto Services

Thank you for your review, we’re delighted to hear you are pleased with your repairs and our service.

Bewertet mit 5 von 5 Sternen

Can’t fault

I’ve had a few repairs done by the Aylesbury garage now and can’t fault them. They communicate with you at each stage of the work. The car always comes back sparking and like new.. just wish they didn’t private work and not just through insurance.

15. September 2026
Bewertung ohne vorherige Einladung
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Antwort von DLG Auto Services

We're so happy to hear about your positive experiences with our Aylesbury garage and our communication. We appreciate your feedback regarding private work.

Bewertet mit 5 von 5 Sternen

Highly recommend DLG Auto Services

Excellent service from beginning to end. I was kept informed about my car all the time it was in the garage. The staff were pleasant and helpful. The repair was done to a high standard and was returned clean with a complimentary air freshner which smells fresh. If I require any work on my car in the future, I will be taking it to DLG Auto Services. I fully recommend them.

15. September 2026
Bewertung ohne vorherige Einladung
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Antwort von DLG Auto Services

We're delighted to hear that you experienced excellent service from start to finish and that our staff was pleasant and helpful. It's wonderful to know the repair was to a high standard and that you appreciated the complimentary air freshener. We look forward to assisting you with any future car needs.

Bewertet mit 5 von 5 Sternen

I was more than happy with the repairs…

I was more than happy with the repairs carried out on my car the repairs were carried out to a very high standard and would reccomend them to anyone in a similar situation

8. September 2026
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Antwort von DLG Auto Services

We are absolutely delighted to hear how happy you are with the repairs on your car. It's wonderful to know that the work was carried out to such a high standard, and we truly appreciate your recommendation.

Bewertet mit 5 von 5 Sternen

Efficient service and kept informed…

Efficient service and kept informed throughout.

8. September 2026
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Antwort von DLG Auto Services

We're so glad to hear that our service was efficient and that we kept you informed throughout the process. Thank you for your kind words.

Bewertet mit 1 von 5 Sternen

Bad communication and too long for job that was needed

last update on "repair app" was 4/9, 10 days to change a wheel, told me it would be ready Monday, today is Wednesday and they told me the part is only arriving tomorrow, i told them its my 60th tomorrow and i would really like my car back but i dont think it will happen, not happy at all and i wont use them again. 7 days to order a wheel what a joke!!
update 10/9 got a call this afternoon to tell me that they ordered the wrong wheel so now it will take another week for the right one to come in, I was shocked they actually have my car so how could they order the wrong parts??? Told me that it’s going to take a week because my car is brand new and they have to get out from manufacture as they don’t have spares…. So is my car is the only brand new Nissan in the UK that they don’t have spares in the UK?? Such a load of crap!!! I’m shocked at the lies I’m shocked that they even admitted to ordering the wrong part with no shame so far 10 days for a new wheel and I’ve been told the part will take a week to arrive!!! Never again

9. September 2026
Bewertung ohne vorherige Einladung
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Antwort von DLG Auto Services

We are truly sorry to hear about the delay with your car repair and the frustration this has caused, especially with your upcoming birthday. We understand your disappointment regarding the part delivery. We are looking into this to prevent similar situations.

Bewertet mit 5 von 5 Sternen

Excellent communication skills

Excellent communication skills. very accommodating to suit me. collected my car and dropped it off. no hassle or inconvenience whatsoever. throughout the process regular updates. good workmanship. thank you

8. September 2026
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Antwort von DLG Auto Services

We're so happy to hear that our communication, accommodation, and workmanship met your expectations. We truly appreciate your kind words and positive feedback!

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