Excellent customer service. 13 year old lawnmower and not only can they tell me what parts I need, they can supply them all too. Website and links to full diagrams for parts - very useful.... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Did originally rate them at 1 star, but received s phone call from them this morning. They explained the delay and I would have rated them 5 star now, but for the person telling me I had a small life... Mehr ansehen
Unternehmen hat geantwortet
A really, really good expereince with this company, couldn't have been more helpful. I ordered parts from an official supplier who it turned out don't even keep stock in this country and orders ar... Mehr ansehen
Unternehmen hat geantwortet
Excellent, I tried to look for a part for my lawnmower and had trouble finding it myself over the internet, but as soon as I contacted them they replied within the day with the correct part I needed a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Internetladen
- Heimwerkerfachhandel
- Garten
- Rasenmäher-Reparaturdienst
- Kleinmotor-Reparaturwerkstatt
- Geschäft
Vom Unternehmen geschrieben
DiY Spare Parts makes it easy for you to find and buy the correct spare parts for your garden and household machinery. Behind the scenes there is a small, talented team, ensuring your buying experience is easy, efficient and value for money. We work hard to ensure parts are easy to find. Popular parts are categorised by type, however we show thousands of interactive machine diagrams, helping you to choose the correct parts for your individual machine. You can always contact us for further help.
Kontaktinformationen
The Barn, Shearstock Estate, SP79PT, Shaftesbury, Vereinigtes Königreich
- 01747 823039
- jonathan@diyspareparts.com
- diyspareparts.com
4,5
Hervorragend
284 Bewertungen
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Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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DIY Spare Parts - First time customer
Excellent customer service.
13 year old lawnmower and not only can they tell me what parts I need, they can supply them all too. Website and links to full diagrams for parts - very useful. Staff knowledgeable and able to provide good clear guidance. They provided links via email for the parts I actually needed, which was really helpful and saved having to do any returns.
Communications all through email; clear, easy to understand and timely. No pushing you into stuff you didn't need, just good advice and providing what you actually wanted.
Cannot comment on competitiveness of prices as this is the only place I looked. Based on personal experience and knowing cost of servicing this mower and buying a new one, it was definitely value for my money.
Items well packaged for delivery and arrived promptly. Parts were all as described, genuine and all correct.
Genuinely impressed and highly recommend. Will be using again - mainly because I cannot be bothered with the hassle of finding a new lawnmower so delighted they can help me keep this one running!
6. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von DIY Spare Parts
Hi Catherine, thank you so much for your 5* review for us. So glad we were able to assist you and all is up and running again, better than ever. We are very grateful for your order and for the time you have taken to leave this review. If you need anything going forwards, please feel free to contact us and we will endeavour to assist. Happy mowing! Kind regards, DiY Spare Parts Team
Excellent
Excellent, I tried to look for a part for my lawnmower and had trouble finding it myself over the internet, but as soon as I contacted them they replied within the day with the correct part I needed and I received through Royal Mail. Jon was very helpful and thank you, Jason
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von DIY Spare Parts
Hi Jason, thank you so much for your 5* review for us. We are happy to have been able to assist you and glad you got it all ok. Please feel free to contact us should you need anything going forwards. Thank you for placing your order with us. Kind regards, DiY Spare Parts Team
THANKS FOR THE INFO
Did originally rate them at 1 star, but received s phone call from them this morning. They explained the delay and I would have rated them 5 star now, but for the person telling me I had a small life (although it is probably true)
I do feel strongly about parts being advertised when not stocked, but, yeah, I do understand that you can't stock everything.
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von DIY Spare Parts
Thank you Eifion, really sorry about that, it is just so frustrating when we really try so hard and work our backsides off to get everything to all our customers as quickly as possible! Thank you for updating your review, I take it all back. Have a super weekend and thank you for your order, DiY Spare Parts Team
Couldn't have been more helpful.
A really, really good expereince with this company, couldn't have been more helpful.
I ordered parts from an official supplier who it turned out don't even keep stock in this country and orders are not fulfilled unless all have arrived in the UK.
So I cancelled and went to DIY Spare Parts. Even odd-ball stuff I needed was in stock or on short lead time and they did a split delivery, As the job evolved and I found other stuff with problems, they were able to modify my order to suit. Prices were better too.
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von DIY Spare Parts
Hi Ian, thank you so much for your 5* review for us. As one of Mountfield/Stiga's preferred suppliers we keep an ever increasing stock holding for them and place multiple orders with them every day. Glad we were able to assist you and you were happy with our service. Please feel free to contact us, should you need assistance going forwards. Happy mowing! Kind regards, DiY Spare Parts Team
Excellent company
Excellent company. They were able to supply a drive belt for an ancient electric lawnmower. Would highly recommend. No hassle and quick delivery.
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von DIY Spare Parts
Hi John, thank you for your 5* review for us. Thank you for placing your order with us and glad we were able to assist you. Please feel free to contact us, if we can be of assistance going forwards. Kind regards, DiY Spare Parts Team
Excellent customer service
I purchased a set of Kohler pistons and rings from DIY spare parts, once I received the parts and tested the fits I noticed what I thought was a problem with the dimensions of the piston rings. I contacted DIY spare parts and was put into contact with Colin who was extremely understanding of the issue I had and very willing to help get to the bottom of the problem. Quite a bit of time went by with Colin having to go back and forth to Kohler for all relevant information and constantly pushing to get my problem solved. Long story short the dimensions were correct but without the help and support I received from Colin (and possibly others in the team) I would have been completely stuck and wouldn't have got the engine rebuilt for my customer.
My experience with DIY spare parts was over and above what I expected, I would highly recommend them for the fair pricing, excellent customer support, excellent ability and willingness to be able to help with problems and to follow the process of buying parts right through to ensuring the customer is extremely happy with the service they have received.
Thank you again!
13. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von DIY Spare Parts
Hi, thank you so much for your 5* review for us, it is very much appreciated. It is important to us that customers can contact us if there is a problem and we can then work to resolve it together. Sometimes, it isn't that there is a problem, it is how it is dealt with that makes the difference. Thank you for your order and your patience during the resolution process. We look forward to being of assistance to you, should you need anything going forwards. Kind regards, DiY Spare Parts Team
Fantastic
Fantastic! Supplied all the parts I needed to repair my Mountfield lawnmower and very prompt delivery. Saved me a lot of money as I don’t have to buy myself a new lawnmower.
29. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von DIY Spare Parts
Hi Deborah, thank you so much for your 5* review for us. Glad we were able to assist you and thank you for placing your order with us. Please do contact us if we can be of assistance to you going forwards. Kind regards, DiY Spare Parts Team
Great service
Great service, great prices and prompt delivery, can’t fault them. Will definitely use them again.
28. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von DIY Spare Parts
Hi Norman, thank you so much for your 5* review for us. We are very grateful for your order and are pleased to see you are happy with our service. If we can be of help to you going forwards, please feel free to contact us. Kind regards, DIY Spare Parts Team
Perfect
Perfect, item was easy to find and arrived quickly in the post and at a very reasonable price too.
Thanks guys.
28. November 2025
Bewertung ohne vorherige Einladung
Antwort von DIY Spare Parts
Hi Kevin, thank you for your 5* review for us, it is very much appreciated. Please feel free to contact us if you need anything going forwards and we will be happy to assist you. Thanks again. Kind regards, DiY Spare Parts Team
Fantastic company to deal with
Fantastic company to deal with. I order the wrong part for my Countax and they helped me sort the right part from Germany and refunded me swiftly ! Highly recommended.
16. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von DIY Spare Parts
Hi Lee, thank you so much for your 5* review for us, it is vewy much appreciated. Glad we were able to get this sorted for you and thank you for your patience during the process. Kind regards, DiY Spare Parts Team
Very knowledgeable and helpful
Excellent website with comprehensive engine data. Much more importantly, support identifying parts is first class, very knowledgeable and helpful.
10. November 2025
Bewertung ohne vorherige Einladung
Antwort von DIY Spare Parts
Thank you so much for your 5* review for us. Glad we were able to assist you and you found our site and assistance helpful. Thank you for placing your order with us, it is very much appreciated. Kind regards, DiY Spare Pats Team
My 20 year old Stiga mower had badly…
My 20 year old Stiga mower had badly damaged blades and could find no parts in the US. With a broader search, I found DIY Spare Parts in the UK. They did a fantastic job of tracking down blades, not just exactly the correct part but even upgraded with replaceable tips. Jon even contacted Stiga in Sweden and was able to confirm correct fit. Over the top!!
9. September 2025
Bewertung ohne vorherige Einladung
Antwort von DIY Spare Parts
Hi Criag, thank you so much for your 5* review for us, we really appreciate it. Glad we were able to assist you and if we can be of assistance going forwards, please feel free to contact us. Thank you for placing your order with us. Kind regards, DiY Spare Parts Team
Not in stock - no indication on website
The website gives no indication whether parts are in stock or not. And if they're not, as in my case, your order just disappears into a black hole with no communications or updates.
Really disappointing. Every other website I've found that sells these sorts of spare parts tells you whether it's actually in stock or not.
So you've been warned - don't assume that what you want is in stock when you order it.
23. August 2025
Bewertung ohne vorherige Einladung
Antwort von DIY Spare Parts
Hi Jim, there are 2.5 million parts available on the site and we have a huge stock holding, but cannot hold everything. Stock can go in and out of stock, particularly at this time of year and we are dependent on manufacturers resupplying us, this normally only takes 1 to 2 days, so there is rarely a need to show stock levels here.
If a manufacturer is out of stock and there is none of a part in the UK, then we have to wait for the manufacturer's supply.
We have both Gaskets in stock, but Stihl UK are unfortunately out of stock of the Carb until Wednesday this week. It looks like a non-stocking item with them, so is a very rarely sold item, but they have sourced it from Europe in 8 working days for you.
We replied to your web enquiry with this information and will get the part to you as soon as we can.
Kind regards, DiY Spare Parts Team
Superb service
Superb service.
I sent a message asking about availability of a front axle for my Mountfield lawn tractor. I got a reply later that day advising me that the axle wasn't in stock but one was available in Belgium, it would be with me in approximately 7 days and at no extra cost.
7 days later my axle was delivered.
Many thanks to Andy and Jon who were extremely courteous and helpful.
I would have no hesitation in purchasing from them again
4. August 2025
Bewertung ohne vorherige Einladung
Antwort von DIY Spare Parts
Hi Brian, thank you so much for your 5* review for us and your kind comments. We very much appreciate you placing your order with us and we look forward to being of assistance to you going forwards, should you need anything. Thank you again. Kind regards, DiY Spare Parts Team
Excellent follow up service to get my part.
Diligence to the end to get my part during a period of global shortage. Thank you.
7. August 2025
Bewertung ohne vorherige Einladung
Antwort von DIY Spare Parts
Hi Jerry, we have spoken and exchanged emails regarding your order status and the anticipated fulfilment date of the genuine OEM part on your order. There is currently no stock in the UK. Your order has been upgraded to 24hr delivery when it arrives in a couple of days, so we can get this part to you as soon as possible. Thank you for your order and your patience and understanding on the delay. Kind regards, DiY Spare Parts Team
Update: Jerry, I have messaged you direct and need some additional information from you, so this can be resolved asap for you. Kind regards
Update: Hello Jerry, just to advise, in case you have not seen my email, the part on your order was delivered to you yesterday, so 9 working days after you placed the order. The additional costs of sourcing the part before the manufacturer was able to supply it and the extra shipping cost has been met by us, as we appreciate the urgency required on this order and I wanted to get you up and running asap. Thank you for placing your order with us, I trust our service and attention to your order have proved to be better than your initial expectations. Kind regards, Jon
Absolutely first rate service.
Absolutely first rate service.
The part was ordered and arrived in good time.
Very knowledgeable staff and a nice chap as well.
Totally recommend
15. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von DIY Spare Parts
Thank you so much for your 5* review for both our service and our staff, that is very much appreciated. Glad we were able to assist you and if you need anything going forwards, please feel free to contact us. Thank you for placing your order with us. Kind regards, DiY Spare Parts Team
Fast and correct response to my emails…
Fast and correct response to my emails by Jon.
It was easy to find a desired product thanks to a clear drawing.
Good service fast delivery, correct price!
7. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von DIY Spare Parts
Hi Paul, thank you for your 5* review for us. Glad we were able to assist you and if you need anything going forwards, please feel free to contact us. Thank you for placing your order with us, it is very much appreciated. Kind regards, DiY Spare Parts Team
Can't rate them highly enough
Can't rate them highly enough! Ordered many times and every time they go out of their way to help. Fast, efficient, good prices. Why can't all companies be this good!
31. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von DIY Spare Parts
Hi Tim, thank you so much for your 5* review for us. Glad we we have been able to assist you and we look forward to doing so again, should you need anything. Kind regards, DiY Spare Parts Team
Stihl FS85 strimmer needed fixing.
Stihl FS85 strimmer needed fixing. Initially, I ordered the wrong part. DIY Spare Parts accepted a return for credit without demur. I then sought help: Michael & Jon both helpful with their advice, pointing me in the right direction and suggesting the part I actually needed to get the job done. Good price, prompt delivery. A very satisfactory outcome after my initial mistake.
27. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von DIY Spare Parts
Hi PC, thank you for your 5* review for us, it is very much appreciated. Glad we were able to get you up and running again. Thank you for placing your order with us, we look forward to being of assistance to you in the future, should you need anything. Kind regards, DiY Spare Parts Team
ordered my parts almost two weeks ago…
ordered my parts almost two weeks ago and nothing so far, said i would recieve e mail indicating parts had been dispatched but nothing at all. poor service when needing vital machinery fixed at busiest time of year.and monies already taken.
8. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von DIY Spare Parts
Hi Liz, so sorry about this, please send us information regarding your order as you have not provided details of the order and we do not have an order under the name you have used here. We will get this resolved for you asap, but need the information of your order to do so. Kind regards, Jon
Update: Liz, you have not provided us with any details of your order and I can't find an order relating to your name. If you refuse to engage with us, I am not sure how we are supposed to resolve the problem for you. If we do not hear from you, we will report this review as bogus to Trustpilot. We want to help, but I am afraid my crystal ball is currently broken!
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