Missing items and incredibly, unbelievably RUDE UK based customer service team. Extremely bad communication. Great at blaming everyone else. I had to personally chase up not only B&Q but the third party seller and both courier companies. Fiasco from the beginning due to exceptionally poor customer service. Avoid buying anything online from B&Q if you can. I purchased from the Irish site but items were to be shipped from the UK - which was not clear when I ordered them. So check where your items are coming from and if it’s the UK they may never arrive.

Really helpful staff, especially Eddie in the paints department. I buy everything from paint to bathroom to the garden section

Delivery service is beyond a joke .my item never arrived !!! Numerous calls to customer service who were very helpfull however the problem is with Delivery.!! Their is none!!! in my view .I had an electrician lined up who I ended up having to pay for doing nothing as I had been told many times it would be delivered on certain days. Zero compensation !!!. So unfortunately I won't be shopping there again until they find a " reliable " Delivery service .very disappointed overall !! .

Delivery quick.Outdoor carpet nice color but when Im open this one carpet is over 10 cm short and little doferent color.🤨

B&Q have a brilliant selection of products and very reasonable prices. Very good delivery also. I highly recommend them.

Every sheet of wood I got has been damaged with no response apology or discount/compensation

Staff friendly and very helpful. They don't keep asking if you need assistance but once you ask they are very helpful

Very impressive always get the best help from letterkenny staff

I ordered a few items from B&Q online about a month ago — a full 9mm drywall panel, a drywall saw, a box of drywall screws, and a Keter outdoor storage box. Everything was absolutely perfect. When I arrived to collect my order, all of it was already prepared and waiting on a trolley, which made things incredibly convenient. Checkout was quick and easy, and the staff were genuinely helpful. A smooth, hassle‑free experience from start to finish. Highly recommended.

Terrible experience, we bought… we try to buy garden furniture, came defective, waited for 5 days, going to the shop everyday da to get it replaced, told we need to be fast so they don’t sell the ones on same model that they are receiving, the delivery with this furniture never arrived, so we just decided to get a refund, that was in the 7th of April, no refund received yet.
And I’m almost sure that when we gave back the defective furniture they put in back on sale as in few hours there was one available in the website.
I sent a request about my refund this morning, no answer yet.

The clowns strike again. Turn up to collect my click and collect order at Athlone. Had called ahead to make sure this was available. Arrived. Oh we don't stock those..... Then you get onto customer service in south Africa. My lord they are bad. Just avoid b and q and shop local

An excellent small and lightweight power washer from Karcher, perfect for older people like myself.

Mahon - Cork
So was returning an online purchase - my hands were full with other items i was going to buy and i had a small child with me
i went to the desk by the registers and they called someone in the ear piece to do the online refund- this person must have refused and so they sent me to the person at the very back of the shop with my hands full ( 3 employees were there doing nothing )
) i had to i interrupt their conversation to do my refund and - then was told i had to go back up and queue to purchase the other items
i was carrying a large 4 drawer unit - so went back up and had to again interrupt employees talking to get my items purchased. It so frustrating as a customer to see employees just lounging around - standing by tills but not doing anything
also a quick thought from someone would of said leave your purchases here as u will have to come up again to us maybe a single thought ? or a let me help you with those - two grown men watching me struggle
the shop was so quiet
Left totally annoyed
Customer service is gone

Very helpful and friendly staff especially the young lad Darren who helped me load peatmoss into my car yesterday. ( Apologies if I got your name wrong )

Always find what you need and more. Easy to navigate the store and the most knowledgeable and helpful staff

Selling power tools without full starter kits with none available in stock. B&Q colleague walked past me three times when I tried to get his attention for help as he was dealing with another customer.

Order still not delivered, how long will I have to wait?

I have had a ridiculous and frustrating experience trying to obtain EcoFuel Oak logs (Order # 1061600038) from the Liffey Valley store and B&Q's online delivery service.

First, I wasted considerable time driving to the Liffey Valley store twice because B&Q's website incorrectly stated the Oak logs were in stock. On both occasions, only briquettes were available, and staff members were unable to help.

Consequently, I placed an online order for delivery. The first delivery on March 31st was the wrong product (briquettes instead of logs), which I returned. The rescheduled delivery arrived very early in the morning on April 3rd, at 7:20, but it was still the wrong product (briquettes again). Adding insult to injury, the driver did not ring the doorbell and left the products on the doorstep in the rain.

I requested a full refund on April 3rd. On April 6th, I received an apology and was told a return request was raised with the Liffey Valley store, and I could expect contact within 48–72 hours. However, I received no response from the store. As of April 16th—ten days after the promise—I still have no contact and no refund.

I have wasted considerable time and money trying to obtain a product that B&Q claims to stock but has been unable to provide. The lack of resolution or follow-up is unacceptable.

Delivery is shocking bad, will 💯 never order anything for delivery again.. ordered a triple ladder 3 weeks ago and still waiting. And this is a company trying to attract trade customers. They won't be getting me back.

I just press 1 star,because otherwise i couldnt leave my comment.
IT'S AWFUL!DON'T BUY FROM THIS SITE!!!
Story...!we bought outdoor coffee set,it came,but 1 cushion was missing,3 weeks i was trying to sort this issue,but ...no answer!all the time i was texting,no answer,just automatic email!i called them-they said sorry,we will sort that problem and again nothing,no answer!again im writing emails-no answer,just automatic email!
I text them again and said-if you not solving this issue-i will write to consumer law!and after that no even automatic email!
I paid for that 630€
So ...
Dont buy there!!!!!!!!!!!
I want place photos,but again i can't !probably because of all this story,because they see my mesagges and photos!