DiscreteHeat UK, Thermaskirt Bewertungen 

276
TrustScore 4.5 von 5

4,4

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

ThermaSkirt produces a lovely, gentle and evenly diffused heat that feels very comfortable and natural throughout the room, and it has been a pleasure to live with. Also, excellent service from D... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We had Thermaskirt Heating installed in a new build in 2014.From ordering the product, to installation the whole process went smoothly.Since then we have always been very happy with our heating system... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Was installed about 10 years back, every 2/3 years a piece will rust and needs replacing. repairing/ replacing is not easy like a radiator. To replace a piece part of heating will need to be removed... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Great product and service. We bought this system initially after seeing an advertisement in a refurbishment magazine. It proved to be an ideal solution to increase flexibility in the layout fo... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Heizungsanlagenanbieter
  2. Heizungsbau

Informationen, die aus verschiedenen externen Quellen stammen

ThermaSkirt replaces your skirting board & radiators in one & provides a true radiant heating solution like under floor heating. Manufactured by DiscreteHeat UK


Kontaktinformationen

4,4

Hervorragend

TrustScore 4.5 von 5

276 Bewertungen

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4,4

Alle Bewertungen

(276)

45 Bewertungen in den letzten 12 Monaten

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Bewertet mit 3 von 5 Sternen

Very poor aftercare or responsivenesses customers -after job completed They came and fitted it a few weeks ago…

They came and fitted it a few weeks ago which was great and it’s a good source of heat. BUT I am so disappointed now. Some of the valves won’t turn off so the heating is on all the time - we have rung and emailed several times and have not managed so far to get anyone come out & fix it. They suggested they tell our joiner over the phone what to do! It was very expensive- the least they could do is make sure it all works and that we are happy with it. No one got back to me in spite of me leaving 3 messages. Thessaly they‘ll ring tomorrow- I am not satisfied with that at all,

21. März 2023
Bewertung ohne vorherige Einladung
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Antwort von DiscreteHeat UK, Thermaskirt

Hi Villa, So sorry to hear of your experience, which is not typical at all. We have been growing at a tremendous rate, and have undertaken a recruitment drive to plug some of the gaps that have appeared. Hopefully we can prove to you in the future that we have listened and learned.
Yours sincerely
Martin Wadsworth
Managing Director

Bewertet mit 5 von 5 Sternen

Great support

Really helpful through out my experience, always at the end of the phone for you. Will use the product again.

3. März 2023
Bewertung ohne vorherige Einladung
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Antwort von DiscreteHeat UK, Thermaskirt

Hi Ashley
Thanks for your 5* review. As a family owned, UK Manufacturer we really appreciate it.
I have added our 'family & friends' terms to your online account against any future orders.
Best regards
Martin Wadsworth
Managing Director

Bewertet mit 1 von 5 Sternen

Very poor after sales and customer service

The product is great however the customer service and installation service and after sale is lower than poor. Paid a hefty price for supply and install trusted their approved installer to do a good job and everything was fine until now. We need to move a couple of pipes to complete a kitchen install our plumber on two occasions has gone looking for the drain down valve with no luck. Finally I found two installed next to each other toght to the wall with on damaged but left installed by heir approved installed. This has now been going on for some weeks with no return calls as promised by customer care and no light at the end of the tunnel. After finding this issue we looked a little closer at the install by their so called approved installer and boy to say it’s poor is an understatement. I am now having to have my local plumber take a look and hopefully rectify if he’s happy to take on the challenge and pass the costs to the company via a legal letter if needs be.

10. Januar 2023
Bewertung ohne vorherige Einladung
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Antwort von DiscreteHeat UK, Thermaskirt

Hi
Apologies for your experience which fortunately is not typical. We have recruited additional staff to cope with the huge surge in demand and so hopefully if you do decide to give us another try we can do better next time.
Yours sincerely
Martin Wadsworth
Managing Director

Bewertet mit 5 von 5 Sternen

Lives up to the promises

The reviews are right, the heat that thermaskirt gives a room is unique. No cold spots, just uniform warmth. Needed a few extra bits and bobs and discreet heat were amazing, no quibbles, they next day delivered the bit I needed. Only issue you can have is getting the right tradesman to fit it. The rooms afterwards are opened up to much more options. Would never go back to normal radiators.

10. Februar 2023
Bewertung ohne vorherige Einladung
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Antwort von DiscreteHeat UK, Thermaskirt

Hi Samuel
Thanks for your 5* review. As a family owned, UK Manufacturer we really appreciate it.
I have added our 'family & friends' terms to your online account against any future orders.
Best regards
Martin Wadsworth
Managing Director

Bewertet mit 4 von 5 Sternen

Very good product

Very good product. Their installation teams workmanship and attention to detail ensured a nice quality job. I would recommend to use "the experts" when installing. Ask for Carl ;-)

13. Februar 2023
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Antwort von DiscreteHeat UK, Thermaskirt

Hi Brian
Thanks for your 5* review. As a family owned, UK Manufacturer we really appreciate it; and yes: Carl as a lifelong employee is one of the very best!
I have added our 'family & friends' terms to your online account against any future orders.
Best regards
Martin Wadsworth
Managing Director

Bewertet mit 5 von 5 Sternen

Superb product

Superb product, so much better than radiators, both visually and in terms of thermal performance. Customer service was excellent too. I made an error with my order and had the wrong part for my project, they sent out the bit I needed at no cost to me the same day.

23. Januar 2023
Bewertung ohne vorherige Einladung
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Antwort von DiscreteHeat UK, Thermaskirt

Thank you Tim; sharing your 5* review and positive experience is really appreciated.
I have added our 'family & friends' terms to your online account against any future orders.
Best regards
Martin Wadsworth
Managing Director

Bewertet mit 5 von 5 Sternen

Good team who helped all the way with…

Good team who helped all the way with expert advice. When I had an issue it was quickly identified and put right. Would recommend this system.

17. Januar 2023
Bewertung ohne vorherige Einladung
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Antwort von DiscreteHeat UK, Thermaskirt

Thank you Keith;
sharing your 5* review and positive experience is really appreciated.
I have added our 'family & friends' terms to your online account against any future orders.
Best regards
Martin Wadsworth
Managing Director

Bewertet mit 5 von 5 Sternen

Great Product, Great Company!

I fitted Thermaskirt throughout my house following a recent renovation. It is absolutely fantastic! It heats the house as well, if not better, as radiators, and it looks clean, unobtrusive and smart. Discrete Heat have been a pleasure to work with; I changed my design and requirements on a number of occasions and they helped me though every step with no fuss. The engineer who fitted the first room was professional and helpful, allowing me to fit the rest of the house myself. A great experience and I have already recommended Discrete Heat and Thermaskirt to others. Many thanks!

8. Januar 2023
Bewertung ohne vorherige Einladung
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Antwort von DiscreteHeat UK, Thermaskirt

Thank you Guy
sharing your 5* review and positive experience is really appreciated.
I have added our 'family & friends' terms to your online account against any future orders.
Best regards
Martin Wadsworth
Managing Director

Bewertet mit 5 von 5 Sternen

New improved Thermaskirt

I have just had the new improved Thermaskirt fitted in some rooms of my house and it is fantastic. Several years ago I had Thermaskirt fitted and I really liked it but the new system with improved output and new corner fittings is even better. Why would anybody have radiators once they have been introduced to Thermaskirt I will never know. The team who came and fitted it were tidy, polite and good to have in the house. Thanks

3. Januar 2023
Bewertung ohne vorherige Einladung
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Antwort von DiscreteHeat UK, Thermaskirt

Thank you James;
sharing your 5* review and positive experience is really appreciated!
Best regards
Martin Wadsworth
Managing Director

Bewertet mit 5 von 5 Sternen

A very positive experience and great…

A very positive experience and great product.
Good communication with my electrician to prepare.
Professional, clean and tidy installation.
A clean streamlined heating method.

16. Dezember 2022
Bewertung ohne vorherige Einladung
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Antwort von DiscreteHeat UK, Thermaskirt

Thank you Mandy
sharing your 5* review and positive experience is really appreciated.
I have added our 'family & friends' terms to your online account against any future orders.
Best regards
Martin Wadsworth
Managing Director

Bewertet mit 5 von 5 Sternen

The best service possible.

We had the Thermaskirt heating system fitted some 7 years ago and it has been absolutely fantastic, running without any problems at all. Recently after redecorating the room we required replacement of the covering top strip, this was sourced and delivered promptly, no fuss no hassle and with the excellent service we associate with DiscreteHeat.

20. Dezember 2022
Bewertung ohne vorherige Einladung
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Antwort von DiscreteHeat UK, Thermaskirt

Thank you Howard!
sharing your 5* review and positive experience is really appreciated.
I have added our 'family & friends' terms to your online account against any future orders.
Best regards
Martin Wadsworth
Managing Director

Bewertet mit 5 von 5 Sternen

What a great product and great company

What a great product and great company! Thermaskirts work really well, and the after sales service is superb. Highly recommended.

20. Dezember 2022
Bewertung ohne vorherige Einladung
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Antwort von DiscreteHeat UK, Thermaskirt

Thank you Basil!
sharing your 5* review and positive experience is really appreciated.
I have added our 'family & friends' terms to your online account against any future orders.
Best regards
Martin Wadsworth
Managing Director

Bewertet mit 5 von 5 Sternen

Great system and very good installers

We're very happy with our Thermaskirt system. We moved to a place with huge radiators and where underfloor heating would have been problematic to fit and prohibitively expensive. Thermaskirt is working perfectly for us.

We had a very good experience with the company, the only thing I would have liked to go better was to have a pre-installation onsite survey which in the end only happened over video call. There were some minor defects in our prep work which were difficult to fix once the floor was laid down, this could have been easily spotted with an onsite inspection.

I think our installer's name is Carl and we were extremely happy with his attention to detail.

Overall we'd recommend this to anyone. It looks great and works as intended.

13. Dezember 2022
Bewertung ohne vorherige Einladung
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Antwort von DiscreteHeat UK, Thermaskirt

Hi Darlo
Thanks for your 5* review and constructive criticism; as a family owned UK Manufacturer, we try very heard to listen and learn.
I have added our 'family & friends' terms to your online account against any future orders.
Best regards
Martin Wadsworth
Managing Director

Bewertet mit 5 von 5 Sternen

Many thanks to the staff at Discrete…

Many thanks to the staff at Discrete Heat for being so helpful once again. They supplied a spare part free of charge as they see customer satisfaction their number one priority. The product is excellent and the support offered helps maintain it for the foreseeable future. 10/10

5. Dezember 2022
Bewertung ohne vorherige Einladung
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Antwort von DiscreteHeat UK, Thermaskirt

Hi Barry
Thanks for your 5* review we really appreciate it.
I have added our 'family & friends' terms to your online account against any future orders.
Best regards
Martin Wadsworth
Managing Director

Bewertet mit 5 von 5 Sternen

Excellent product and a great team

Excellent product and a great team with top technical support.
Remarkably straight forward to install, looks good and works well. Better heat output than expected.

30. November 2022
Bewertung ohne vorherige Einladung
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Antwort von DiscreteHeat UK, Thermaskirt

Thanks for so much for your 5* review we really appreciate it.
I have added our 'family & friends' terms to your online account against any future orders.
Best regards
Martin Wadsworth
Managing Director

Bewertet mit 5 von 5 Sternen

Old system leak free

All the staff were excellent and managed to provide a spare part for a system that was fitted over 10 years ago.

29. November 2022
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Antwort von DiscreteHeat UK, Thermaskirt

10 years and still going strong! Thank you for sharing.
I have added our 'family & friends' terms to your online account against any future orders.
Best regards
Martin Wadsworth
Managing Director

Bewertet mit 5 von 5 Sternen

I cannot thank the staff in this…

I cannot thank the staff in this company enough they were so helpful and professional.
The thermostat valve switch was broken on the system fitted in our village hall. I found Discrete Heat on the internet and made a phone call. They were extremely helpful and the result was that a new switch came in the post free of charge and was fitted perfectly onto the valve. I don’t know if they were the original installers but would certainly contact them in any future work was required

19. November 2022
Bewertung ohne vorherige Einladung
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Antwort von DiscreteHeat UK, Thermaskirt

Thank you so much Stuart for your kind words and 5* review.
I have added our 'family & friends' terms to your online account against any future orders.
Best regards
Martin Wadsworth
Managing Director

Bewertet mit 5 von 5 Sternen

Very good firm

Very good firm, very helpful. Second time I've used them and very pleased with the result

2. Dezember 2022
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Antwort von DiscreteHeat UK, Thermaskirt

Lest hope we can make it 3 times soon!
I have added our 'family & friends' terms to your online account against any future orders.
Best regards
Martin Wadsworth
Managing Director

Bewertet mit 5 von 5 Sternen

Old system spares/repairs sorted

Have had a thermaskirt system working great in the conservatory for years.
This year when I went to check everything I noticed a leak on the return manifold.

A quick call to Thermaskirt and the very helpful and knowledgable staff put me through to Stuart who kindly sorted me out with a new manifold.

Great service from every one I spoke to,

28. November 2022
Bewertung ohne vorherige Einladung
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Antwort von DiscreteHeat UK, Thermaskirt

Thank you so much for your kind words and 5* review.
I have added our 'family & friends' terms to your online account against any future orders.
Best regards
Martin Wadsworth
Managing Director

Bewertet mit 5 von 5 Sternen

Thank you DiscreteHeat…

We were so impressed with DiscreteHeat in our old home that when building our new home's extension it was essential to fit the system again. Thank you design team that matched our needs to the product. Also, the backup help from friendly, knowledgeable and patient staff via the phone and their videos while fitting the skirting board was splended. We would replace most of our radiators in this home with this system if monies allowed!

2. Dezember 2022
Bewertung ohne vorherige Einladung
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Antwort von DiscreteHeat UK, Thermaskirt

Lets hope we can make it 3 times soon!
I have added our 'family & friends' terms to your online account against any future orders.
Best regards
Martin Wadsworth
Managing Director

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