DIHSAN Bewertungen 134

After placing an order totaling over $1,000, I decided to return the merchandise. The company’s return process requires customers to first submit a return request, which must be reviewed and approved before a return label is issued. I submitted the required return request, but received no response for an extended period of time. During this time, I made multiple attempts to contact the company through phone calls and emails, all of which went unanswered.

With no communication or assistance from the company, I was left with no option but to dispute the charge with my payment provider. Shortly after the dispute was initiated, the company suddenly responded and provided a return shipping label. I promptly returned the items, and tracking confirmed that they were received on November 21.

Despite the confirmed return, I did not receive a refund for more than two weeks. Once again, my attempts to follow up via email and phone were ignored, and no explanation or timeline for the refund was provided. Due to the continued lack of communication and delay, I reopened the dispute. Only after reopening the dispute did the company finally issue my refund.

The whole situation started off bad. My order was packaged and noted as shipped on the Dihsan website. When I went to the FedEx link, the package was not yet received by the carrier. The package then did not move for several days. I sent an email and tried calling and did not receive a response from either. The package did finally arrive, ~ 10 days later and the item did not fit. I immediately sent another email and tried calling. 48 hours later I received a response that my item was not eligible for refund bc of the discounted price. This is not stated anywhere in the purchase process. I had to go to the return policy and click a link to see the full information. Not very clear for a first time buyer on this website. I have sent several follow-up emails and no response. I am now disputing with my credit card company and will never shop at this website. Zero customer service.

Ordered a jacket, it arrived quickly and fits perfectly. Quality matches the photos.

Amazing deals on premium brands, I'll definitely be shopping here again.

Support via WhatsApp was excellent. They quickly responded to my questions about sizing and gave me confidence in placing my order. Truly a positive experience!

Delivery process was not transparent, nor accurate and it took way longer than necessary to receive. Adding details as requested by the vendor. Order placed on 22 -Jul, an email from vendor indicating "order is on the way with a DHL tracking number and location of shipment (Doral, FL), 24 -Jul. Another 5 days before ever leaving FL. Each day we'd check against the tracking number and for 5 days no activity!!! On the day of the proposed delivery, we receive an "EXCEPTION NOTICE", and the tracking had the package in Dora, FL; the origin!!!! After continuous tracking there was no movement. On the day the packaged arrived; it came by way of USPS and not DHL. Total nonsense!!!

status
01
August 2025
Exception
From
DORAL, FL 33122,
US

Aug 01, 2025
DELIVERY STATUS NOT UPDATED
09:45 PM CT, Saint Louis, MO, US

DELIVERY STATUS NOT UPDATED
09:01 PM CT, Saint Louis, MO, US

OUT FOR DELIVERY
09:11 AM CT, Saint Louis, MO, US

ARRIVAL AT POST OFFICE
09:00 AM CT, Saint Louis, MO, US

Jul 31, 2025
PROCESSED THROUGH USPS SORT FACILITY
11:04 AM CT, Hazelwood, MO, US

Jul 30, 2025
TENDERED TO DELIVERY SERVICE PROVIDER, ALLOW 1-3 DAYS FOR UPDATES FOR PACKAGES WITHIN THE US
05:08 PM CT, Kansas City, MO, US

ARRIVAL DESTINATION DHL ECOMMERCE FACILITY
01:48 PM CT, Kansas City, MO, US

Jul 29, 2025
DEPARTURE ORIGIN DHL ECOMMERCE FACILITY
03:18 AM ET, Orlando, FL, US

PROCESSED
12:02 AM ET, Orlando, FL, US

Jul 25, 2025
EN ROUTE TO DHL ECOMMERCE DISTRIBUTION CENTER OR AWAITING PROCESSING
03:12 AM ET, Orlando, FL, US

Jul 24, 2025
LABEL CREATED
09:44 PM ET, Orlando, FL, US

That's even worse, if your system shows the order made in 2024; which is highly impossible considering all computers are date stamped. Nonetheless, if that were the case, you didn't ship until a year later?

It gets even worse, today; we finally get tracking via email:
DHL eCommerce <12:57 AM (11 hours ago)
to me

xxxxxxxxxxxx23250129

The status of your shipment has changed:

Delivered
DELIVERED
[FRONT DOOR/PORCH]
08/01/2025 at 01:51 PM CST

I don’t know how this site has gotten all these positive reviews. I ordered 2 pairs of Versace Jeans Collection sandals. They are not authentic and they are made in China! They are also defective, the strap isn’t adjustable but it is so loose that it they don’t touch your ankle. Definitely not Versace quality. Then no response via email and you can’t get a live person on the phone. I am disputing with my credit card company as I spent $555 US. I wouldn’t recommend buying from this site

I purchased the Fendi sweater at a discounted price. Will not get that deal any where else! Will be buying more items as shipping was fast and efficient.

Very pleasant, respectful and kind communication! Products are absolutely 100% authentic and very well priced. Absolutely worth it checking out this new fashion icon.
In my experience the best way to get a fast response from them is to text them via WhatsApp! Happy bargain hunting

Very very poor customer service. Even after saying that I am open to bearing the return label cost and new product shipping cost as I needed an exchange no one from the team responded back to voicemails and emails. I would ask anyone who ever comes to Dihsan to rethink shopping. For any reason if you need customer support that concept is just a joke for this store.

At first I was skeptical because I always have a bit of skepticism towards things that seem too good to be true. I’m glad to be proven wrong. I’m pretty educated on the authenticities of the products I buy, and I can confirm that the Tom Ford buckley briefcase I bought is 100% authentic, it came in good condition, delivery date was as promised, and a price that many other stores couldn’t beat. Looking forward to shopping here again.

Fast shipping, accurate and authentic shoes.

The drawstring shorts I ordered are in pristine condition, no wrinkles, nothing. The price was good too. Thanks

My first 2 orders arrived before the due date. My third order arrived a couple of days later than promised. Meaning, they probably have their logistics in place, it's the local courier that drags it. Overall, I am very happy.

My girlfriend selected her birthday gift from here by herself and I bought it. We are both happy, they did delivery fast! Thanks.

Small but meaningful gesture (gift) was included with my order. This is level of service is what I expect from any luxury items store but that rarely ever happens these days. I'm glad that they took the time. Thanks

Not sure how I found them but I am obviously good with that! A couple of smaller orders every now and then to test the quality.. everything seems to check out. Can recommend!

Customer service sorted out our issue quickly and swiftly. I am in awe how easy it is to work with them.

When it comes to shipping then I have only positive things to say. Tracked, secure and delivered only via signature. This is important since the items are expensive and I wouldn't like to deal with chasing and arguing with the support team (as this has happened with me before with some other sites). Thanks