Unbelievable Service. Amazing people. A LOT of options to choose from. 6 stars if I could. Really recommend. Agnieszka was a huge help in the decision. Super patience. Extremely nice!
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Good service...I would recommend to others and use again myself. Staff were very knowledgeable and pleasant. They also didn't try to upsell outside my budget
Very easy to use the website and choose your diamond jewellery. I love that it’s custom made and the quality and the price is amazing. Definitely will choose another beautiful piece in the future!
I had such a wonderful experience here picking out wedding bands with my fiance. There was no pressure and I actually loved that it wasn’t a typical store, it felt more relaxed and like we could truly... Mehr ansehen
Unternehmensdetails
Über Diamonds Factory Ireland
Vom Unternehmen geschrieben
Here at Diamonds Factory, our core goal and mission is all about making those all important milestones matter with luxury, affordable jewellery pieces. With over 15 years experience in the industry, Diamonds Factory was created from the simple idea that luxury products shouldn’t cost the earth - and that mission still stands firm now.
From the highest quality diamonds to unique gemstones and beyond, we offer an extensive range of incredible luxury jewellery pieces, specialising in engagement rings that make that ‘I Do’ moment one they’ll never forget.
Happy customers are at the heart of everything we do, which is why we offer around the clock real-human customer care. We’re always on hand to answer any queries or questions to make sure our customer satisfaction stays at an exceptional level, which can be seen clearly in our high calibre of outstanding reviews.
Vom Unternehmen geschrieben
Kontaktinformationen
Unit 22Q, Powerscourt , Town House Centre, DO2YD58, Dublin 2, Irland
- 01 691 7886
- service@diamondsfactory.ie
- diamondsfactory.ie
4,8
Hervorragend
705 Bewertungen
Hat 72 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Good service...I would recommend to…
Good service...I would recommend to others and use again myself. Staff were very knowledgeable and pleasant. They also didn't try to upsell outside my budget
5. April 2026
When I received my custom aquamarine…
When I received my custom aquamarine pendant, I was absolutely amazed. I didn’t expect it to be so beautiful—I love it so much!
4. April 2026
Unbelievable Service
Unbelievable Service. Amazing people. A LOT of options to choose from. 6 stars if I could. Really recommend.
Agnieszka was a huge help in the decision. Super patience. Extremely nice!
3. April 2026
I would not order from this company…
I would not order from this company again, I made my purchase on March 1st, two pairs of earrings, I had not received any update so on my order so on March 16 I contacted the help desk querying where my order was and was advised that the payment had not gone through and I they could send me a payment link again, the payment had gone through, this was not my fault in any way but yet I had to wait two weeks after I made the purchase for the product to start production resulting in me only receiving my order today 16th April.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Diamonds Factory Ireland
Dear Fiona,
Thank you for taking the time to review your experience with us, we greatly appreciate it.
At Diamonds Factory we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We appreciate you sharing your experience, we are sorry for the frustration and delay you encountered with your order. We understand how disappointing this must have been due to this initial issue with payment. We apologise for the inconvenience caused. We will be reviewing this issue carefully to ensure situations like this do not happen in the future and to ensure the clarity and reliability of our order and payment processes.
Kindest regards,
Diamonds Factory Customer Service
Amazing value and quality!
Very easy to use the website and choose your diamond jewellery. I love that it’s custom made and the quality and the price is amazing. Definitely will choose another beautiful piece in the future!
9. April 2026
Got my dream ring from Diamond Factory…
Got my dream ring from Diamond Factory in Galway and the girls were just so so lovely from the first appointment all the way through to collection they couldn’t have been more helpful, no pressure, no pushing, just a lovely calm experience with them listening so well to exactly what I wanted and they definitely made my dream ring 😍😍🥰
6. April 2026
Jaina was amazing
Jaina was amazing, wonderful service beginning to end. And I’m so happy with my purchase
4. April 2026
I had a disappointing experience with after sale
I had a disappointing experience with Diamond Factory. I purchased a diamond ring online Order No: IE12431/1 and wanted to use their advertised 30-day free resize service. I emailed customer support to ask about the procedure and how to send the ring back, address, contact number.. but I never received a response.
It’s frustrating when a company promotes after-sales support but doesn’t follow through when customers need help. Because of the lack of communication and support, my experience has been very poor.
3. April 2026
Antwort von Diamonds Factory Ireland
Dear Jason,
Thank you for taking the time to review your experience with us, we greatly appreciate it.
At Diamonds Factory we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We are sorry to hear of this experience. We can confirm we have responded concerning this now if you can confirm? Also on our website we provide info for returns for resizing as per our website:
https://www.diamondsfactory.ie/customer-care/free-resizing
Kindest regards,
Diamonds Factory Customer Service
Antwort von Diamonds Factory Ireland
Dear Raphael,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Writing
Writing
I had a fantastic experience at the Diamond Factory in the Powerscourt Centre, Dublin, thanks to Leah. She was incredibly helpful throughout the entire process—from placing the order to collecting the diamond ring.
Leah was knowledgeable, patient, and genuinely attentive, making sure everything was just right. She took the time to answer all my questions and made what could have been a stressful decision feel easy and enjoyable.
Her professionalism and friendly approach really stood out, and it made the whole experience feel personal and special. I’m absolutely delighted with the ring and very grateful for Leah’s excellent service. Highly recommend!
4. April 2026
Bewertung ohne vorherige Einladung
Antwort von Diamonds Factory Ireland
Dear Alex,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team, especially Leah!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Ordering was easy in their shop in…
Ordering was easy in their shop in powescourt, they were helpful and attentive. I was advised 3 weeks for manufacture and delivery and it took 7. There was little communication as to what the delay was and had I not been into the shop this would have made me nervous given how expensive the item was. Also if someone was hoping to have a diamond for a specific date for a gift it is not a reliable service timing wise.
14. Februar 2026
Antwort von Diamonds Factory Ireland
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we greatly appreciate it.
At Diamonds Factory we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We sincerely apologise for the delay in your order and for the lack of communication during that time. We understand how important timing is, especially for such a significant purchase, and how frustrating this must have been.
We appreciate this feedback as we review how this has occurred to help prevent reoccurrence of this.
Kindest regards,
Diamonds Factory Customer Service
Milena was so helpful
Milena was so helpful. She could get the model and price desired. Excellent service!
21. März 2026
Antwort von Diamonds Factory Ireland
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team, especially Milena!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Antwort von Diamonds Factory Ireland
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Beautiful piece of jewellery
Beautiful piece of jewellery. Well made .So happy with it.Thanks
18. März 2026
Antwort von Diamonds Factory Ireland
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Engagement ring and both wedding bands…
Engagement ring and both wedding bands purchased here, very happy, Lucie and Brianna are both so knowledgeable and very helpful
Very responsive to queries etc
After sales service 10/10
28. März 2026
Bewertung ohne vorherige Einladung
Antwort von Diamonds Factory Ireland
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Galway team, especially Lucie and Brianna!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Customer service
15. März 2026
Antwort von Diamonds Factory Ireland
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Antwort von Diamonds Factory Ireland
Dear James,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Really great experience all round
Really great experience all round. The staff are absolutely lovely, professional and knowledgeable. They really went above and beyond to help my Fiancée to pick the perfect ring for her. I would highly recommend Diamonds Factory. 11/10 service.
2. März 2026
Antwort von Diamonds Factory Ireland
Dear Mark,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Galway team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Cork Diamond Factory
Jana in the Cork office was a brilliant help in selecting and designing a ring. From start to finish she made the entire process as easy as possible and I would have no doubts in recommending her and the diamond factory to anyone looking
29. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Diamonds Factory Ireland
Dear Ian,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Cork team, especially Jana!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.