Placed my first order and couldn’t believe how easy it was. Kept me updated throughout. Sent valuation with all the details. Arrived before the date stated and the necklace was amazing. I then plac... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I was not able to view a real sized product before i purchased despite many phone calls, online chats and a physical store visit. While the dimensions on the website were accurate and product is of ve... Mehr ansehen
Unternehmen hat geantwortet
I rang up and discussed my order with a very helpful lady who answered all my questions and explained the process. I then placed my order for the sapphire and white gold earrings and was kept constant... Mehr ansehen
My wife is absolutely delighted with her diamond necklace. It is perfect for her - beautifully made and very well packaged for delivery. Price was also very good.
Unternehmensdetails
Über Diamonds Factory Australia
Vom Unternehmen geschrieben
Here at Diamonds Factory, our core goal and mission is all about making those all important milestones matter with luxury, affordable jewellery pieces. With over 15 years experience in the industry, Diamonds Factory was created from the simple idea that luxury products shouldn’t cost the earth - and that mission still stands firm now.
From the highest quality diamonds to unique gemstones and beyond, we offer an extensive range of incredible luxury jewellery pieces, specialising in engagement rings that make that ‘I Do’ moment one they’ll never forget.
Happy customers are at the heart of everything we do, which is why we offer around the clock real-human customer care. We’re always on hand to answer any queries or questions to make sure our customer satisfaction stays at an exceptional level, which can be seen clearly in our high calibre of outstanding reviews.
Kontaktinformationen
Level 5, Suite 504 - 276 Pitt Street, NSW 2000, Sydney, Australien
- 02 9037 3839
- service@diamondsfactory.com.au
- diamondsfactory.com.au
Hat 43 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
My wife is delighted with her diamond necklace
My wife is absolutely delighted with her diamond necklace. It is perfect for her - beautifully made and very well packaged for delivery. Price was also very good.
Brilliant service and products
Placed my first order and couldn’t believe how easy it was. Kept me updated throughout. Sent valuation with all the details. Arrived before the date stated and the necklace was amazing. I then placed another order for diamond earrings and got the same exceptional service. Will definitely use again.
Bardzo profesjonalne podejście
Bardzo profesjonalne podejście, znakomite ceny i szybka realizacja zamówienia
Made to order sapphire stud earrings
I rang up and discussed my order with a very helpful lady who answered all my questions and explained the process. I then placed my order for the sapphire and white gold earrings and was kept constantly up to date with the process and delivery. I also received an authenticity and an valuation certificate. I experienced fantastic, friendly service, great prices and was delivered a gorgeous pair of earrings on time. Thank you Diamond Factory.
Not able to view a real sized product before purchase
I was not able to view a real sized product before i purchased despite many phone calls, online chats and a physical store visit. While the dimensions on the website were accurate and product is of very high quality, it was hard to visualise the size of the item before I purchased. I probably would have bought the larger ones if I had seen them first. Also an automated tax invoice on purchase would have been appreciated. Although when I reached out via email to ask for one, it was provided promptly.

Antwort von Diamonds Factory Australia
Great company to purchase from!
Fantastic range of products, fast delivery and great communication once shipped. Very happy with the quality, sizing and look of my new ring.
Great service and advice
Great service and advice. Very helpful getting earrings promptly.
Beautiful item
Beautiful item. All round fabulous experience. Exceeded all expectations. Thank you! 🥰
Variety of wedding rings to choose…
Variety of wedding rings to choose from, great one on one customer service and the lifetime warranty if in case a missing diamond happened with our wedding ring.
Amazing…….again!!!
Amazing…….again!!!
Such an easy and pleasant experience from design through to picking up the final product.
The stones are flawless and the quality of the pieces is second to none.
Julie was fantastic and she was right…
Julie was fantastic and she was right on the money and my partner loved it.
Would definitely recommend DF and Julie to anyone.
Fast delivery of beautiful wedding ring
We recently purchased my wedding ring and couldn’t be happier with the experience. The delivery was incredibly fast, which made everything so much less stressful during such a busy time. When I opened the box, I was honestly blown away — the ring is absolutely beautiful, even more stunning in person than I expected. The craftsmanship and attention to detail are amazing. I’m so glad I chose this piece for such a special moment. Highly recommend!
Great service and Product.
Lovely sales team
Lovely sales team. So happy with my ring and ear rings. Just love them.
Thank you Mariia for amazing customer services!
My fiancé and I were looking for engagement and wedding rings in Melbourne CBD. Despite not having an appointment, Mariia warmly welcomed me, took the time to help me try on rings, offered advice, and provided quotes.
In the end, we are planning to move abroad soon, so we have decided to purchase the rings in the country we move for future services and resizing needs.
However, she truly respected and supported our decision, and even recommended a jewellery shop in the country where we move!
We are so happy for this valuable experience and Mariia's amazing customer service! I highly recommend Diamond Factory to anyone looking for rings, they would care and treat customers very well. Thank you so much, Mariia!! :D
We love your products
We love your products , in facts we are repeting customers. Chantelle is wonderful.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.







