Item stuck in UK customs. No replies from support.
Ordered an item from the USA to UK. It arrived in customs over 2 weeks ago (May 4th). Presumably it is being held as a customs charge is due, but I have received no notice of any charges so have no way to pay it. When I requested information from the DHL ecommerce site I received an automated email stating I would get a reply within 1 working day. That was 4 working days ago!!! Have filed a second request, hopefully in time to stop it being returned to the USA.








