Dermatica Bewertungen 1.621

TrustScore 4 von 5

4,1

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Well I have tried many things in my life time and although my problem has not been to severe it is still something that drives me crazy and around my nose area I have had this nonstop problem that jus... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Dermatica has genuinely changed my life. I’ve waited until now to review, as described to me on my journey things don’t happen over night. I started my Dermatica journey 6 months ago. I can’t believe... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I love the quality of the tretinoin formula. I switched from Amazon pharmacy because I felt their tretinoin wasn't doing anything for me. I'm so glad I switched because Dermatica's formula works so we... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Terrible customer service. Unresponsive doctors. They also do not give you a heads up before shipping your order so you have no availability to make changes before it’s shipped. You’re better off or... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Hautpflegeklinik
  2. Dermatologe

Informationen, die aus verschiedenen externen Quellen stammen

Expert dermatologists offering clinically proven prescription medicines to combat acne and fight ageing with next day delivery.


Kontaktinformationen

4,1

Gut

TrustScore 4 von 5

1621 Bewertungen

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Bewertet mit 1 von 5 Sternen

I have no experience at this time the…

I have no experience at this time the treatments I'm receiving have done virtually nothing, I didn't expect a miracle but I have no improvements at all.
I have emailed in the past about possible other products this company offers and had zero response. Basically I recieve the same product each month nothing else.

2. November 2023
Dermatica-Logo

Antwort von Dermatica

Hello Mark, 

Thank you for taking the time to leave us a review. We’re sorry to hear that your experience with Dermatica hasn’t been a positive one, we would like to offer you further support with this. 

For your treatment, it's important to note that this is a long-term treatment, and although we should start to see more improvements at the 12-week mark, we do anticipate it taking longer than this to see significant results. To see significant visible changes in your skin, it will take some patience and persistence with your treatment plan.

We're sorry to hear that you've not received responses to emails, from our side it appears all emails have been responded to so we’d like to look into why you’ve not had a reply, we have reached out to you in order to investigate further.

We are looking forward to speaking with you soon. 

The Dermatica Team

Bewertet mit 5 von 5 Sternen

10/10 for Rosacea

I have been battling rosacea for a few years now. I’ve tried everything from drugstore to high end products, watched countless videos from dermatologists in YouTube and had little success. I feel like Dermatica has given me such peace with my skin. The initial evaluation was thorough. I now have a simple routine that doesn’t take ages and am finally seeing improvement. I’d absolutely recommend their service and products.

23. Januar 2024
Bewertet mit 1 von 5 Sternen

I been trying to cancel my subscription…

I been trying to cancel my subscription for the longest but y'all want to email me and ask me how is it going y'all need to do your job and cancel that subscription.

7. März 2024
Dermatica-Logo

Antwort von Dermatica

Hi Shaquida, 

Thank you for taking the time to leave us a review.

We’re sorry to hear that you're struggling to cancel your subscription with us. We haven't been able to find a cancellation request, however we'd be happy to help get this sorted for you. 

A member of our team has reached out for more information so we can investigate.

Take care,
The Team at Dermatica

Bewertet mit 3 von 5 Sternen

The product I received isn’t working…

The product I received isn’t working for me. The Melasma hasn’t improved at all and so I’ll discontinue the product. Retin a with Azeliac acid doesn’t my situation.

6. März 2024
Dermatica-Logo

Antwort von Dermatica

Hi Dorena,

Thank you for taking the time to share insights of your experience so far. 

As we understand that you are not seeing progress yet with your treatment, our dermatology team would like to review this for you to offer you further support. A member of our Customer Care team has reached out to support you further with this. We would like to ask that you review this at your convenience.

We are always here to help!
The Dermatica Team

Bewertet mit 5 von 5 Sternen

Wonderful experience

I’ve really been enjoying my personalized formula (Tretinoin .025% & Hydroquinone 4% cream). I’ve noticed my sun spots hve started to fade. Dermatica also has such wonderful customer service! I was experiencing some dryness with my first formula and they quickly made an adjustment without any hassle.

29. September 2023
Bewertet mit 5 von 5 Sternen

Great customer service

Dermatica has the best customer service. I’ve called a couple of times & phone agents have been very helpful in answering my questions & getting me connected with dermatologists.

9. April 2023
Bewertet mit 5 von 5 Sternen

Dermatica is fantastic

Dermatica is fantastic! I love that I'm under the care of board certified dermatologists. The treatment is reasonably priced and effective. Customer service is top notch, they always respond quickly and are very helpful. I love seeing the results, I would highly recommend them!

2. September 2023
Bewertet mit 4 von 5 Sternen

I feel there is a miscommunication with…

I feel there is a miscommunication with the shipping department and customer service. I was asked whether I was happy with .025 tret and 8 percent azelaic acid. Before I had a chance to answer to customer service within like an hour my new prescription was shipped. It was a higher dose and I would have preferred to wait a bit before increasing the dose. I decided to give the new prescription a try. Depending on what happens I will contact customer service. I tried to change the presciption but it had already shipped. I think customer service and the shipping department need to work together.

29. Januar 2024
Bewertet mit 5 von 5 Sternen

I've been using dermatica for about a…

I've been using dermatica for about a year now. I absolutely love my results with the tret and their serum and moisturizer. Recently I asked for them to increase the tret a bit which they did and I was looking forward to the increase. The end of January the order was shipped and on the 18th it was "delivered". When I went to my mailbox about an hour after, no package. I filed a missing package report with USPS but as usual got zero justice from them. They claim it showed delivered and that's that even if she put it the wrong mailbox they didn't care. I was so upset because I live on an extremely fixed income and couldn't afford to spend another $60 for a replacement 2 month supply. So I messaged Dermatica and explained the situation thinking it was a long shot but boy was I wrong. They immediately shipped out a 2 month replacement and I received it within the week. I cannot tell you how wonderful customer service was about this because in all honesty, they could've said there was nothing they could do. They didn't. I will tell you that I'm now a customer for life. As long as I'm using tret and skin care, I will only buy it from dermatica. I couldn't thank them enough for being such a great company. Turns out someone was stealing packages out of our mailboxes as my neighbor was also hit but decided they were going to catch the thieves and put up an infrared camera. Thank you Dermatica❣️

5. August 2023
Bewertet mit 5 von 5 Sternen

This product is amazing

This product is amazing. it has completely rid my skin of cystic acne - I don't get any more "monthly" flare ups. My skin looks even-toned and smooth again. I'm very, very happy. It took 3ish months before everything started to work, so be patient - it's worth the wait.

25. August 2023
Bewertet mit 3 von 5 Sternen

No improvement Actually customer service is great

Actually customer service is great. It’s been 3 months but I have not seen any changes on my skin. Last time I mentioned and I was informed that this delivery will have hydroquinone which will help to get rid of dark spots / pigmentation.
Hoping that helps.

11. Dezember 2023
Dermatica-Logo

Antwort von Dermatica

Hi Neeru.

Thank you for taking the time to share insights of your experience so far. We look forward to supporting you further to achieve your skin goals!

Please be advised that every treatment should be used for at least 6-8 weeks in order to give the medicines the chance to take effect. Your treatment progress is monitored by our dermatology team every 12 weeks to assess progress and determine the next steps. 

With Melasma this can sometimes take a little longer to see significant results, patience and persistence here are key.

Please note that this is a long-term treatment, and although we should start to see more improvements at the 12-week mark, we do anticipate it taking longer than this to see significant results. To see significant visible changes in your skin, it will take some patience and persistence with your treatment plan.

Should you require any assistance regarding your treatment with us, you can reach out to our friendly Customer Care team via our contact form: https://bit.ly/dmtcaus

Take care,
The Team at Dermatica

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