horrible site they don't take Mastercard. they make you deposit other way before withdrawing. stay away find another site service is sad. they also control you play. site is ran but moron and lairs. 5... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Denisa was incredibly helpful and professional during our chat. She quickly understood my issue, explained everything clearly, and made sure I felt confident with the resolution. Her patience and frie... Mehr ansehen
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Slot games look to have lower RTP than standard online. Had one small withdrawal - it took them 4 emails and 8 days to process it. Beware the extra requirements at first withdrawal that are not requi... Mehr ansehen
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We had such a fun girls night out at Delta Bingo Downsview on Friday July 4 at 7pm. It was our first time and we were definitely a little flustered and unsure of where to begin. Thankfully, Laszo... Mehr ansehen
Unternehmen hat geantwortet
3,2
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Hat 92 % seiner negativen Bewertungen beantwortet
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By aware of rules to get your money
Though I enjoyed playing I find the app to be a challenge.
Today, after having won money, I wanted to withdraw the money and deposit it back in my bank account.
So I used Interac eTransfer to send money which is immediate, but I am likely only to receive my money in 2 days for processing and 5-7 days for the return of funds.
I get that they want to earn the float on this money but feel it is unfair to not return in the money in the same manner it was sent.
Also I was disconnected from the site while waiting for an agent 4 times and twice while in conversation.
Improve your processes and improve your application service.
29. November 2023
Bewertung ohne vorherige Einladung
Antwort von Delta Casino
Hello and nice to meet you, Wendy!!
Thank you for taking the time to provide us with feedback on our withdrawal process. We understand that a fast and reliable withdrawal process is crucial to our customers' satisfaction, and we are committed to improving in this area.
At the moment we have only a few methods of deposit and withdrawal either via INTERAC, Visa debit and Visa credit.
However, we are more than ready to extend the possibilities and shorten the withdrawal process in the future!
As such, we have reached out to you in private regarding this matter.
We thank you once again for your feedback, as with it, our services can and will get better and our community stronger.
Kind Regards,
The Delta Bingo team!
Marion great representative
I chatted with Marian and she was very polite and professional and handled my issue quickly and it was resolved!
22. November 2023
Bewertung ohne vorherige Einladung
Antwort von Delta Casino
Hello and nice to meet you, Carol!
Thank you very much for taking the time to share your thoughts on your recent experience you had with one of our agents.
At Delta Bingo, we take pride in offering our players a fun and engaging gaming environment, and we're thrilled that we were able to provide you with an enjoyable experience on the website and on the chat.
Your positive review is a testament to the hard work and dedication of our team.
We hope to have the opportunity to welcome you back to our site soon for more thrilling games and chances to win. Thank you again for your feedback and for choosing us as your online gaming experience!
Best regards,
The Delta Bingo team!
Antwort von Delta Casino
Hello and nice to meet you, Quintino!
Thank you for taking your time to show appreciation to one of our agents that have assisted you with your query.
We always strive to assist our members as best as possible to ensure one of the smoothest online bingo experiences.
We hope Quintino that your experience with us will get better and better!
Kind Regards,
The Delta Bingo team!
Very Helpful
Marian C. was very helpful and patient.
17. November 2023
Bewertung ohne vorherige Einladung
Antwort von Delta Casino
Hi Jer,
We sincerely appreciate your feedback and are glad to hear that you enjoyed speaking with our Support Agents.
Our team works hard to ensure that our players have a great time while playing our games, and your positive feedback is truly appreciated. It's always wonderful to hear from satisfied customers like you.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Best regards,
Delta Bingo Team
The help line accurately and quickly…
The help line accurately and quickly answered my question
10. November 2023
Bewertung ohne vorherige Einladung
Antwort von Delta Casino
Hi there,
Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you had a pleasant experience on our website.
At Delta Bingo, we strive to provide our players with a great time, be it related to our games or to our customer care. We are delighted to hear that we hit the mark with you.
Your positive feedback means a lot to us, and we appreciate your kind words. We hope that you'll continue to enjoy our services!
Thank you again for choosing to play with us.
Best wishes,
Delta Bingo Team
the chat lady was so helpful we would…
the chat lady was so helpful we would not have been able to do it without her help
7. November 2023
Bewertung ohne vorherige Einladung
Antwort von Delta Casino
Hello and nice to meet you, Patty!
We want to thank you from the bottom of our hearts of taking the time to praise one of our dedicated colleagues!
Nothing makes us happier than to hear our work has helped a member of our community!
We wish you all the best,
The Delta Bingo Team!
Poor customer support experience
Unfortunately I've had a bad experience with one of DeltaBingo customer service Live chat agents today.
I had made an etransfer which never updated to the Delta Bingo account. I spoke to the first agent which I do not recall the name and she told me it would take up to 12 hours to be deposited and to check back.
However when I went back to my banking account after that call. I realized that the amount was indeed debited and no longer in my account so I assumed it should have gotten to them.
I called back live chat and got this other agent at this point I explained the situation and she promptly asked me a security question which didn't make much sense to me since I'm a slot player and I do not recall all the slots I play within one login session especially if it was early last month since I had played but she hassled me on that.
The first agent understood that most people won't remember the names of the slots especially if they play multiple in one session almost a month ago. At this point she decided to let me know that my issue was already handled by the first agent and she decided to disconnect from me.
She did not ask me if I had further questions, she did not check that I was satisfied, she just promptly disconnected. I didn't understand why as I did not believe that my issue was resolved as my status became different after checking my banking account again. She didn't even take the time to explain to me that the situation is or isn't different she just got rid of me. Very unprofessional and to be honest with you I don't play very often and this just rubbed me the wrong way and makes me not want to deal with people like that. If you have a customer service job do it professionally and accordingly to help the customer.
I ended up calling back and got the same unprofessional agent again and let her know it was rude of her to just disconnect and not even to check if I had a further questions or even to explain to me that the situation I had explained to the 1st agent is the same outcome or not...she did not take the time. She said she is trained to disconnect. I'm not sure what training that is. I asked her for her escalation contact she would not give a name just the support email and this is the outcome, a bad customer experience. Your agents needs more customer service training and patience...
Bottom line...poor service.
31. Oktober 2023
Bewertung ohne vorherige Einladung
On Oct27/23 I purchased 150 Worth of…
On Oct27/23 I purchased 150 Worth of cards for the Friday night bingo session. After first game the server went down. The server never came back up. It's unfair to spend the money and not get to play. Not only do I play bingo on the site I play slots as well. I am requesting a refund for the bingo money I spent.
27. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Delta Casino
Hello Myra,
Thank you so much for taking the time to give us your feedback! It is very appreciated!
We apologize if you've encountered any inconvenience or if your experience on our site hasn't been as enjoyable as you'd hoped.
We'd be delighted to review your case and, if possible, provide a satisfactory resolution. We've reached out to you privately to obtain your account details and offer assistance.
Best regards,
Delta Bingo Team
I just spent over 200 on the 10 1000s…
I just spent over 200 on the 10 1000s and the server is down which means I cannot watch Amy of the games. Friends of mine also can't get in. Been trying for 30 min keeps saying server down. This is not right. I am requesting a full refund. Delta bingo this is not acceptable!!@!
27. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Delta Casino
Hello, and nice to meet you Amanda!
First of all, let me apologize if you had any technical issues with our site.
We know how frustrating can be when you want to enjoy a bingo night, especially on the weekends and you can't, due to unfortunate and unforeseen circumstances.
We hear you and we want more feedback regarding this matter as we are committed to providing the smoothest online bingo experience possible!
As such we have reached out to you in private to gather more information.
Best regards the Delta Bingo team!
the online bingo gives you a time line of 48hrs I did inquire of deposit on October 15/23 and didn't receive a reply until October 25th.
I received a answer why I couldn't deposit but I
changed it to lower . If you deposit on Sept 27th why I can't deposit on October 27 which a month . I was told I had to wait till November .
25. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Delta Casino
Hello Sandra,
We apologize if you've encountered any inconvenience or if your experience on our site hasn't been as enjoyable as you'd hoped.
Please note that as a dedicated and respected company in our line of business, we always ensure that our members are playing responsibly, as well as provide and make them aware of the Responsible Gaming Tools that are available on our website.
With this in mind, should you wish to, we would be happy to review your account and, if possible, adjust the deposit limits you have in place at the moment.
To this end, we've reached out to you privately to obtain your account details and offer assistance.
Best regards,
Delta Bingo Team
Always having to fight for my winnings
Always having to fight for my winnings. Everytime, i withdrawal this company always has an excuse as to why they haven’t deposited my funds into my bank account. One time they even had to devise the payment into 2 payments and send the money on on 2 different days because there wasn’t enough to send it all. Now I win $5000 on Saturday and the excuses have started again as to why they can’t deposit my winnings. They continuously refuse to give me a phone number so I can speak to somebody. And all they care about is if I have money issues which is none of their business even if I was but I’m not all because I feel like I’m being scammed with this company because there’s always a reason as to why they cannot pay their winner. So now on top of the 5 days I’ve already waited, they want me to wait another 5 days for an investigation to be done as too why it hasn’t been deposited. But the agent says “ don’t worry, we arnt holding your money” but they are because they keep coming up with excuses about the deposit process or whatever and are refusing to pay me my winnings every day I contact them.
25. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Delta Casino
Hello Gisele,
We appreciate your feedback and value your opinion. We are continuously striving to improve our customers' experience on our site, and we are grateful for the opportunity to do so.
We understand that timely withdrawals are important to our customers, and we are proud to say that we have been processing withdrawals seven days a week for some time now. However, due to a few external factors, our weekend service is currently operating at a reduced capacity.
We want to assure you that we are committed to providing a speedy and reliable withdrawal process. That is why we are excited to announce that we will be introducing internal enhancements in the coming months to make withdrawals even quicker and more consistent, 7 days a week.
We hope you will continue to enjoy your time on our site, and we are confident that the changes we are making will turn your disappointing one-star review into a five-star experience. Thank you for choosing us.
Best regards,
The Delta Bingo Team
Delta Bingo Ontario Online Casino…
Delta Bingo Ontario online casino sucks. It's bad enough their site logs me out in the middle of playing a game regularly, log back in, go to the same game that doesn't credit the last wager from logging me out, I believe when I get logged out, it's a reset, due to straight game payouts of zeros after that logout, games don't load, I have to keep trying to load the game, impossible to receive a bonus/scatter, lots of straight zero game payouts in different games, poor game payouts and only a few slot games to select. They get 2 stars for a smooth withdraw that took 3 days to receive, not within the 24 hours that the site states. I'm very surprised, I don't see a lot reviews about their casino. Their live chat will not issue any bonus no matter of the situation and you have to contact them for a break, close your account or to exclude. To me, better to stay with Play OLG.
Correction, 6 days ago, they said my withdraws were processed, but I haven't received them yet, so they go down to 1 star.
I think I have the facts now. 3 days to process my withdraws, another 6 days to send my withdraws to my bank, to receive an email a day after, saying my withdraws can't be completed from the same bank account that my deposits came out off. WOW!
Up-date Aug 18,2023; took a break for over a month, decided to try once more, only to return to worse then last time, not one scatter, pure dead spins of absolutely nothing, 4 deposits all gone within 5 minutes. If your looking for a great corrupt casino to play on, this is for you! Delta Bingo Ontario is diffidently the top 5 worst casino online. I'm done with this crooked site.
Has anyone noticed, all the 5 stars reviews are only about the Agent's, not one saying anything good about playing on their corrupt site, in my opinion, which to me are all fake reviews and with my experience playing on their casino, this Delta Bingo site is a scam, but you have to experience the truth.
To add, you don't see what you withdrew, no long term history, no responsible gaming options tools, you have to contact chat to close your account and they would not do anything to keep me playing. Hundreds spent, without any return, I didn't see anything random while spending hundreds and I found nothing fair playing on their casino. Location checks every hour, like I'm leaving the province within the hour while playing on my PC and the worst game payouts online. To me, this Delta Bingo is the worst online site I've played on.
1. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Delta Casino
Hello there!
Thank you for your feedback, we do use this forum as an opportunity to take your feedback and make positive changes that ultimately enhance our customers experience of our sites.
Unlike some of the larger sites out there today, we have been processing withdrawals seven days a week for some time now, unfortunately at the moment we do only operate a reduced service at the weekend for a couple of different reasons which are outside of our control.
We recognise timely withdrawals are a priority for customers and I am happy to let everyone know that there are some internal enhancements to our service being introduced in the coming months to make withdrawals even quicker and more consistent 7 days a week, so do stay tuned we are very excited to be supercharging our withdrawals for customers!
We also understand that it can be disheartening when you're not having much luck with the games. Rest assured, though, that all our games' outcomes are entirely random, and we can't influence them. An independent body reviews and tests the games to ensure they're random and fair.
We'd be more than happy to take a look at your gameplay and, if it's feasible, share some helpful tips on how to have more fun and play for longer without needing extra deposits. We've reached out to you privately to ask for your account details so we can support you better.
Best Regards,
The Delta Bingo Online Team
Great gaming site
I had a bit of a miss understanding and it was cleared up in no time . Love the gaming site
21. April 2023
Bewertung ohne vorherige Einladung
Antwort von Delta Casino
Hello Charlotte,
We wanted to take a moment to thank you for your amazing review of our slots and bingo games. It's always great to hear from happy customers, and we are thrilled that you enjoyed playing with us!
We are dedicated to providing you with top-notch games and an unforgettable gaming experience, and your positive feedback is great to hear! We are grateful for your kind words and for choosing to play with us.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Best regards,
The Delta Bingo Team
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