DeckHead UK Bewertungen 

87
TrustScore 4 von 5

4,0

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Maz & Martin are amazing people! So welcoming and friendly! Always up for a chat aswell as having great items in store! Super happy with all the purchases I’ve made! I’ve become a regular in their st... Mehr ansehen

Bewertet mit 2 von 5 Sternen

Ordered an ascended heroes bundle, item arrived however packaging not the best but not an issue as I opened it but worth noting for any sealed collectors. My main gripe is communication is poor, any m... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Best service, I ordered as a regular so avoided the hyped prices from other places, big respect for this service as they could easily be like the rest. Items sent and really well packaged. communicati... Mehr ansehen

Bewertet mit 5 von 5 Sternen

After years of collecting, I have always struggled to find a company that tailors my collection! Nothing is too big of an ask from Mart&Maz and even if something isn’t stocked they will endeavour to s... Mehr ansehen

Unternehmensdetails

  1. Sammelkartengeschäft

Vom Unternehmen geschrieben

Collectibles, Trading Cards and merch all at Great prices!


Kontaktinformationen

4,0

Gut

TrustScore 4 von 5

87 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 75 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,0

Alle Bewertungen

(87)

16 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Preordered 2 charizard boxes

Preordered 2 charizard boxes at the start of the year, I failed to keep an eye on the release date and I was less than polite to the support staff. They were patient with me even then and rightfully made me feel like a fool.

Package arrived in great condition, no hits but that's the hobby.

Would highly recommend deckheads.

27. Juni 2025
Bewertet mit 5 von 5 Sternen

Great prices and customer service

Great prices and customer service, quick to send out my parcel and it was well packaged. Will defo be using them again.

5. Juli 2024
DeckHead UK-Logo

Antwort von DeckHead UK

Hi Tracey. Really appreciate the amazing review. Thanks. Maz :)

Bewertet mit 5 von 5 Sternen

most friendly and reliabe shops

One of the most friendly and reliable TCG shops I know and i use ive purchased many a thing over time and never had one problem with them would strongly recommend..

Reviewed by TCGhub John

26. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Quick, Easy, Genuine.

Bought a booster box of Journey Together, It arrived within a week and came sealed with the original wrap. Since the hit rates in JTG are so high almost half of my boxes packs contained hits. I originally found this site out of the blue on google when looking for the box itself and I'm quite thankful I did knowing that I can receive the genuine and non tampered product and at a great price too with it being *slightly under the current market price on TCGPlayer (*$219 as of purchase = £163 converted, £155 on deckhead when I purchased it.). So overall a great experience with deckhead, I'll be sure to check them out for anymore upcoming drops.

19. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

5* everything!!

Ordered prismatic from DeckheadUK once again amazing prices and service always feel liked a valued customer cannot recommend enough

16. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

No communication, very late order

Was a pre-order that was delayed I think, no communication from the retailer informing me about the delay.

**Updated and downgraded to 1 star as I cant give 0. After checking junk mail there has been no communication from the retailer and I still haven't received the item ordered. The reply to my review was clearly lies and empty promises saying the item would be sent when a week later I still haven't received it. **

Would do best to avoid this retailer.

30. April 2025
DeckHead UK-Logo

Antwort von DeckHead UK

Thank you for your feedback. We’re sorry to hear about your experience with the delay on your pre-order. We did send out email updates regarding the delay, but it’s possible they may have landed in your junk or spam folder—something we’re working to help prevent in the future.

We understand how frustrating it can be to wait without clear updates, and we truly appreciate your patience. If there’s anything we can do to make this right or assist you further, please don’t hesitate to reach out to our support team.

We worked up until 11pm last night to get all items packed ready for collection today as they only arrived at 4pm yesterday. If you would like to cancel the order and aren't happy with our service please drop us a email at hello@deckheaduk.com and we can get this cancelled and refunded for you before collection at 3pm.

Additional response to your update - You have received Tracking details days ago, unfortunately with running a small business as just a small team, we are unable to hand deliver all items and when the item is sent it is out of our control as to when it gets delivered. Of course if there is then issues with the delivery we are more than happy to get these resolved as soon as possible. Please feel free to email us again as stated above and we are happy to provide proof of all of the above discussed. Wish you all the luck with your pulls from your box when it arrives.
Maz

Bewertet mit 5 von 5 Sternen

Great Service

Had an issue with the order that wasn’t their fault at all, but communication was fantastic and we had a resolution that was offered by DeckHead with a couple of options on how I wished to proceed. Would use again!

15. März 2025
Bewertet mit 5 von 5 Sternen

would highly recommend!

After some confusion with my order - I was very kindly explained the situation and it turned out to be entirely my fault!
My order was packaged very well and the customer service was quick, friendly and efficient. Would highly recommend 😊

28. Januar 2025
Bewertet mit 5 von 5 Sternen

Amazing! Super fast! Trusted seller!

I ordered two Prismatic Evolution ETB from Deckhead UK. That was amazing, the delivery was pretty fast and the package was perfect and the etbs are great condition. So I don’t have any complain about it. Highly recommend and a trusted company. Amazing service! Will order more again!!

14. Januar 2025
Bewertet mit 5 von 5 Sternen

A massive thank you to DeckheadUK!!

A massive thank you to DeckheadUK for staying genuine! As many of you have noticed, a lot of shops have taken advantage of the soon-to-be-released Prismatic Evolutions set by hiking prices to double or even triple the retail value. However, DeckheadUK has once again proven they’re truly community-focused, showing they value their customers and why they deserve our support.

Even if you haven’t been able to buy the Prismatic Evolutions set from them, please consider checking them out for any sets you’re still collecting. From the day I first felt welcomed by them, I’ve been committed to supporting DeckheadUK, and they continue to show why they deserve that loyalty.

14. Januar 2025
Bewertet mit 5 von 5 Sternen

Great service!

I pre-ordered some in high demand items, everything was honoured and came on time. Fantastic service, highly recommended.

14. Januar 2025
Bewertet mit 1 von 5 Sternen

Do not pre-order

Do not pre-order. 3mths paid in advance for one piece. Never received messed me about. Said sent items but no tracking lied continuously. Took me over 2 weeks toget refund.
AVOID ! AVOID ! AVOID !

3. Juni 2024
Bewertung ohne vorherige Einladung
DeckHead UK-Logo

Antwort von DeckHead UK

We are so sorry to hear you aren't happy with your experience.

Unfortunately items were Delayed originally by Bandai, this was completely out of our control.

We sent out multiple emails as well as social media updates. We apologised repeatedly when we realised your emails had been bouncing we also made sure we contacted you by text to make sure you got the updates after this.

As you can see from our previous reviews we made sure to update everyone as we got the information.

After receiving then delays with Evri and tracking not updating we contacted everyone affected and offered compensation and either the option to wait or have a full refund.

You responded to this with Threats and Abuse, we proceeded to refund your order, which you received well within the 2 weeks.

As the owner yourselves of a small TCG company, Evolution Cards we would have hoped out of everyone you would have been more understanding that sometimes these things happen and are out of our control.


We sincerely apologies again for the issues with your order but believe this maybe a case of no matter what we did, you would not have been happy.

Kindest Regards
DeckHead


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