Have ordered with DL many times in the past and loved it. However, I felt the quality of my recent order wasn't up to the standard of before. The colours and styles are still lovely but the materi... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
I have ordered many Dancing Leopard items in the past and I have loved the designs and the quality. My most recent order turned up in a SHEIN bag after waiting weeks. The quality was very poor in comp... Mehr ansehen
Kept getting Facebook ads for this brand and some of the pictures looked really good. Did some googling to see reviews before ordering and saw that there was issues with SHEIN stuff being delivered... Mehr ansehen
Unternehmen hat geantwortet
Had a really good experience with Dancing leopard. Customer service was good with quick and helpful replies to any queries I had. They have some beautiful dresses and bikinis that are great quality... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
WELCOME TO THE WILD We are so grateful you are here. At Dancing Leopard we hope to provide a platform to encourage you to feel confident within yourself and celebrate what is totally unique about you. We believe in sisterhood, supporting you and everybody who wants to wear our unique clothing as you adventure fearlessly through life. Be warned! Our unique, distinctive and statement prints will raise your self-expression and magnify your bold! So, whether you’re looking for mini, midi or maxi dresses in exclusive cuts and styles, a shirt dress to kick-ass in the board room, a wrap dress or leopard print dress for your wild weekend adventures or if you’re heading to the dance floor and need a going out dress - we’ve got you - whatever the occasion! Our dress size and clothing sizes range from a size 6 to a size 18 across womens jumpsuits, playsuits, dresses, eco-friendly swimwear, shirts, skirts and trousers to name but a few. So we hope you’ll feel inspired and empowered as you look through our wild website.
Kontaktinformationen
Vereinigtes Königreich
- dancingleopard.co.uk
3,2
Akzeptabel
781 Bewertungen
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Stinking of smoke and pen drawings
I am so sad to write this as I love dancing leopards clothing but this is the second time I've had such a bad experience so I have to write a review. First order was a pink jumpsuit it arrived STINKING of smoke, the company were apologetic etc. So I got over it. I thought I will order again and all will be fine. Second order my pink leggings arrive with PEN marks on them, as if a child has been drawing on them!!! I am outraged at the lack of care in the products they are sending out. I will no longer using this company. Outrageous. I am waiting to hear back what they will say about this experience.
19. März 2024
Bewertung ohne vorherige Einladung
Antwort von Dancing Leopard
Hi Emma,
We're deeply sorry to hear about the issues you've experienced with two of your orders and we apologise for any inconvenience and disappointment caused. This is completely unacceptable, and we take full responsibility.
As a result, we've reviewed our quality control process to ensure such incidents are avoided in the future.
We understand that our customer service team have assisted you throughout this situation. However, should you wish to discuss this matter further or require any additional assistance, please do not hesitate to reach out to us.
Thank you for bringing this to our attention, and we appreciate your understanding.
Best Wishes,
The Dancing Leopard Team
Absolutely love this brand .
Absolutely love this brand .
I have ordered so many times and it never fails, such amazing quality. Beautiful prints , always leaves me wanting more.
Looking forward to the summer collection. Please bring out more prints in the sookie .
Thank you
14. März 2024
Bewertung ohne vorherige Einladung
Antwort von Dancing Leopard
Hi Zoe,
Thank you for your glowing review!
It makes us so happy to hear your kind words about the quality of our items and we hope you'll love our upcoming summer collection.
We've noted your request for more prints in the Sookie so keep an eye out for updates!
Thank you for your continued support.
Best Wishes,
The Dancing Leopard team
Overall customer experience
Easy to use app. Emailed the team with a question about my orderand got a quick and very helpful response. Really happy with my experience.
11. März 2024
Bewertung ohne vorherige Einladung
Antwort von Dancing Leopard
Hi Nadia,
Thank you so much for leaving such a lovely review.
We're so pleased to hear about your positive experience and we can't wait to welcome you back to Dancing Leopard in the future!
Warm regards,
The Dancing Leopard Team
Excellent customer service
Very impressed with Dancing Leopard customer service. I had an issue with a return that was a fault of the delivery service. They responded quickly and went over and above in resolving it even though it was not a fault of theirs. Communication was excellent and it had a personal touch which is rare these days. And I love the jumper I did keep! Thank you.
6. März 2024
Bewertung ohne vorherige Einladung
Antwort von Dancing Leopard
Hi Anna,
Wow! Thank you so much for your glowing review.
We're sorry to hear of the issues with your return but we are so pleased to hear that our wonderful customer service team were on hand to help get the issue resolved for you.
Our team go above and beyond for our customers so your appreciation for their communication and personal touch is greatly appreciated!
Thank you for choosing Dancing Leopard!
Warm regards,
The Dancing Leopard Team
Excellent Customer Service
As well as the fab clothing, the customer service is second to none. I experienced an issue with my order and Victoria could not have been more helpful in resolving this. I will definitely buy from these again.
6. März 2024
Bewertung ohne vorherige Einladung
Antwort von Dancing Leopard
Hi Nicola,
Thank you for such a great 5 star review!
We're so glad to hear that Victoria from our customer service team was on hand to get the issue resolved for you.
We can't wait to see you back at Dancing Leopard in the future!
Warm regards,
The Dancing Leopard Team
Excellent customer service is the icing on the cake
I’ve been buying from Dancing Leopard for a number of years and love their standout styles. This morning however, I discovered a broken button on one of my favourite dresses. This wasn’t a quality issue; it’s been worn and washed so many times now. Anyway, because the buttons have Dancing Leopard etched into them I couldn’t just replace with an ordinary button so I emailed the site. Within an hour the lovely Victoria replied and said that of course they would send me a button, with no charge. Just lovely. Highly recommend!
6. März 2024
Bewertung ohne vorherige Einladung
Antwort von Dancing Leopard
Hi Kate,
Thank you so much for your continued support and for sharing your recent experience with us.
We're so happy to hear that our customer service team were able to assist with the replacement button. We'll be sure to pass on your kind words to Victoria.
Thank you for continuing to choose Dancing Leopard!
Warm regards,
The Dancing Leopard Team
Support with a return
Needed support today to return 2 items .
Unsure of process contacted customer services to check out return options.
My e mail was answered immediately by Victoria who helped me through the process, she answered all my questions and calmly and kindly guided me through.
This was the first time I had dealt with Dancing Leopard would definitely recommend and use again especially the excellent customer care
Thank you Victoria
1. März 2024
Bewertung ohne vorherige Einladung
Antwort von Dancing Leopard
Hi P Kennedy,
Thank you very much for your wonderful review!
We're delighted to hear about your positive experience with Victoria and that she was able to guide you through our returns process.
We look forward to welcoming you back to Dancing Leopard in the future!
Warm regards,
The Dancing Leopard Team
Brilliant Products & Customer Service
Gorgeous products and brilliant customer service.
Got their gorgeous Zinnea sequin mini skirt as a birthday gift and unfortunately it was faulty so started losing sequins. I contacted them providing my friend's order details and the other information they requested and they promptly provided me with a replacement skirt. The customers service provided by Victoria could not have been better and the skirt is absolutely gorgeous so it will definitely be a party staple for years to come.
21. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Dancing Leopard
Hi Joan,
Thank you for your glowing 5 star review!
We're very sorry to hear about the issue with our Zinnea skirt but we're so pleased to hear that our lovely Victoria was on hand to get this resolved for you.
We hope you continue to enjoy wearing the skirt for many occasions to come!
Warm regards,
The Dancing Leopard Team
Really lovely products and excellent service
My skirt arrived super quickly and it's beautiful. There was a slight scratch on the fabric, but when I emailed the customer service team they were super quick to respond and extremely helpful - thank you Victoria! Really lovely products and excellent service.
19. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Dancing Leopard
Hi Odette,
Thank you so much for taking the time to write such a kind review.
We are delighted to hear that our customer service team were able to resolve the slight issue for you and we will pass your thanks over to Victoria!
Warm regards,
The Dancing Leopard Team
Really unpleasant experience with this…
Really unpleasant experience with this company. My mother arrested at home and died suddenly followng unsuccessful resuscitation attempts. In my grief I was unable to return an item that I had purchased within 14 days but as it was unopened I explained the situation to customer services and asked them to accept the return as a goodwill gesture. I offered to provide my medical certificate. They insisted it be returned the next day at my own cost (£7) and then debited the £2 returns fee. No empany. No sympathy. No kindness. Just an independent business who will never profit from me again.
9. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Dancing Leopard
Hi Christina,
We are deeply saddened to hear about the passing of your mother. This is the first we have heard of this very sad news and we extend our sincerest condolences to you and your family during this difficult time.
Regarding your experience with our customer service, we aim to provide understanding and compassionate assistance to all our customers, especially during challenging circumstances. Upon hearing that you had been medically unfit, our team responded with empathy, expressing our sympathies and wishing you a speedy recovery.
For late returns, customers are required to cover return costs. Your return was 37 days outside of our timeframe for a refund but as a gesture of good will, we were happy to accept your return if it was sent back the following day. This is not our usual policy, but something we were happy to make an exception for due to the circumstances.
We are truly disheartened to hear that you have decided not to shop with us again. However, we hope that you may reconsider and that we see you back at Dancing Leopard in the future.
Should you wish to discuss this matter further or require any additional assistance, please do not hesitate to reach out to us at customerservice@dancingleopard.co.uk
Kind Regards,
The Dancing Leopard Team
Customer service is fantastic
Customer service is fantastic! small fault with my item which I sent back and another one was immediately sent out once I had provided proof of postage. Really speedy response and very kind!
7. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Dancing Leopard
Hi Nicky,
Thank you for taking the time to share your positive experience. Your kind words truly mean a lot to all of us at Dancing Leopard!
We're thrilled to hear that our customer service team were able to promptly address the issue with your item.
If you have any further questions or need assistance in the future, please don't hesitate to reach out to us.
Kind Regards,
The Dancing Leopard Team
Exceptional Customer Service xx
Having ordered multiple items from Dancing Leopard, I've consistently experienced exceptional customer service. Their team is always quick to respond and incredibly kind. It's a pleasure shopping with them!
5. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Dancing Leopard
Hi Candace,
Wow! We can't thank you enough for your incredibly kind review, it means so much to our entire team!
Thank you so much for your custom and support.
Kind Regards,
The Dancing Leopard Team
Wonderful customer service
I am so impressed with this company’s customer service. I emailed about an issue I had inputting the welcome code (probably my own fault) and they replied within an hour with a lovely friendly message, rectifying it and reimbursed me the difference. So refreshing to receive such wonderful service these days. I will definitely be buying from this company again. Many thanks
2. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Dancing Leopard
Hi Kath,
Thank you so much for your wonderful 5 star review!
We're so happy to hear that our customer service team were able to resolve your issue in such a timely manner.
We look forward to welcoming you back to Dancing Leopard in the future!
Kind Regards,
The Dancing Leopard Team
Excellent customer service
Excellent customer service! Victoria was so quick to reply to my query and provide a solution.
1. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Dancing Leopard
Hi Kim,
Thank you for taking the time to leave such a positive review!
We are thrilled to hear that you received excellent customer service from our Victoria and we will be sure to pass on your kind words.
Thank you so much for your support.
Kind Regards,
The Dancing Leopard Team
What a brilliant service this is
What a brilliant service this is , I ordered some items they were beautiful but because I have put on a little weight gain I had to send them back , they sent me a refund no problem and I will definitely use theses again , and the agents were lovely thank you
30. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Dancing Leopard
Hi Jane,
Thank you so much for sharing your recent experience.
It's wonderful to hear your kind words about our brand and our lovely customer service team!
If there's anything more we can do for you, please don't hesitate to reach out.
Kind regards,
The Dancing Leopard Team x
Helpful response
I placed an order with Dancing Leopard, but mistakenly did not change the delivery address, having moved.
I had a very prompt & helpful response to my problem, & would definitely order from Dancing Leopard again in the future.
30. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Dancing Leopard
Hi Mary,
Thank you so much for your very kind words and 5 star review!
We look forward to welcoming you back to Dancing Leopard in the future.
Kind Regards,
The Dancing Leopard Team
Such a lovely brand 💗
Such a lovely brand! Stylish clothes and timeless pieces that always get commented on. Excellent, kind and helpful customer care! I would always recommend 💗
19. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Dancing Leopard
Hi CC,
We are extremely grateful for your lovely review and kind words.
To hear that you will recommend us brings a huge smile to our faces!
Thank you so much for your support and custom.
Kind Regards,
The Dancing Leopard Team x
Had an issue with a refund which was…
Had an issue with a refund which was dealt with expeditiously and with kindness.
On an additional note I love their clothing!
16. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Dancing Leopard
Hi Laura,
Thank you so much for your fantastic five-star review – it truly means the world to us!
If there's anything more we can do for you, please don't hesitate to reach out.
Kind regards,
The Dancing Leopard Team x
Phenomenal Customer Service
My first time ordering from Dancing Leopard and it definitely won’t be my last. The clothes are beautiful and fantastic quality but the customer service is phenomenal. A huge shout out to Victoria who went above and beyond. I can’t thank her enough. Looking forward to my next purchase 🩷
12. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Dancing Leopard
Hi Sophie,
Thank you for taking the time to share your wonderful experience with us! We're thrilled to hear such positive words about our clothing and customer service team. Your support means a lot to us.
We look forward to welcoming you back for your next purchase! If you ever need assistance or have any questions, please feel free to reach out.
Thank you for choosing Dancing Leopard!
Kind Regards,
The Dancing Leopard Team
The best customer service
As a regular customer not only are their products fabulous but their customer service is some of the best I have ever experienced.
I’ve had a few issues over the years with a small breakage on a belt or missing items in the post and they are quick to respond with solutions that don’t require any effort from me!
They are utterly brilliant.
11. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Dancing Leopard
Hi Jenni,
Wow, thank you for sharing your customer experience. Our customer service team go above and beyond for our customers so it is great for them to receive recognition for this.
Thank you for your support,
Kind Regards,
The Dancing Leopard Team.
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