Excellent boiler installation from Tynon & Ty. Arrived on time, got on with the job and finished quicker than we expected. Went through how our new boiler worked, and left without leaving a spec of du... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I had 3 engineers come and service my boiler, replace a radiator and box in the pipework and come back out because the heating went off! They all had exceptional people facing skills. A special shou... Mehr ansehen
Unternehmen hat geantwortet
You were able to come snd service our air con at short notice as we couldn't get responses from elsewhere, so we are very grateful to keep the warranty valid. Your engineer was very considerate and ex... Mehr ansehen
Unternehmen hat geantwortet
A good service, engineer came across as very knowledgeable, useful tips, and why ! Will be looking for a quote to replace 3 radiators ( they are over fifty years old.) Very happy with the work carri... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Heizungsbau
- auch in
- Anlagenmechaniker Sanitär-, Heizungs- und Klimatechnik
- Elektriker
- Heizungs- und Klimatechnikbetrieb
- Klempner
- Klimaanlagenanbieter
Vom Unternehmen geschrieben
Custom Heat & Cool is a family run business with modern values. Since opening our first office in 1980 in Rugby, we've grown into the trusted name people turn to for heating and cooling comfort — for today and for generations to come.
Custom Heat & Cool
Vom Unternehmen geschrieben
- Established in 1980
- Custom Heat & Cool is a family-run heating and cooling company, proudly serving customers across the Midlands and the South West. We've had a physical presence in Rugby ever since our foundation in 1980, and in that time we've encountered pretty much every problem that can occur with central heating, air conditioning, and domestic appliances. We specialise in all aspects of heating and cooling, including boiler installation, servicing and repair, and air conditioning installation and maintenance. We can also install gas fires and full bathroom suites. Wherever you're based, when you contact Custom Heat & Cool you're calling on one of the most experienced heating and cooling teams in the business — and you'll get more than just our decades of know-how. We only use manufacturer-approved parts, and we keep our vans well stocked to give us the best chance of fixing your problem on the first visit. Every job we do represents excellent value for money, and when you ask us for a quote, you'll get our best price first time. Comfort you can feel, care you can trust.
The only company to guarantee same day call out
We guarantee same day call out on all Care Plans and boiler guarantees
If you lets us know before 10 we will be out with you the same day guaranteed!
Kontaktinformationen
9 Somers Road , CV22 7DB, RUGBY, Vereinigtes Königreich
- 0330 383 0000
- office@customheat.co.uk
- customheat.co.uk
4,8
Hervorragend
4851 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Helpful and professional on the phone…
Helpful and professional on the phone when enquiring, with a swift response and understanding of the needs of an elderly customer. Will be recommending you.
24. September 2026
Antwort von Custom Heat & Cool
We really appreciate you posting this review. It's great to hear that our team were able to respond quickly and handle your enquiry with the care and understanding it deserved. We always want every customer to feel well looked after, and your recommendation means a lot to us.
The Custom Heat Team
All good
All good. Engineer arrived on time. He phoned to alert me to his arrival about a half hour before arrival. He was pleasant and courteous and as far as I am aware he did a good job.
17. September 2026
Antwort von Custom Heat & Cool
We really appreciate you posting this review. It's great to hear the engineer kept you informed ahead of arrival and made a good impression throughout the visit — that courteous, considerate approach is exactly what we aim for. We look forward to helping you again in the future.
The Custom Heat Team
Excellent company
Excellent company. Such good service. Knowledgeable, friendly, reliable staff.
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Custom Heat & Cool
What a lovely review to receive — thank you for taking the time to share your experience with us. It's genuinely great to hear that our team came across as knowledgeable, friendly and reliable, as those are qualities we really do care about. We look forward to being there whenever you need us.
The Custom Heat Team
Came early after a phone call
Came early after a phone call . Pleasant friendly service.
24. September 2026
Antwort von Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear that we were able to give you advance notice before arriving early, and that you found the service pleasant and friendly. We look forward to helping again in the future.
The Custom Heat Team
Antwort von Custom Heat & Cool
We really appreciate you posting this review. It's great to hear the annual boiler service was completed quickly and that you found the whole experience friendly and efficient. We look forward to keeping things running smoothly for you next year too.
The Custom Heat Team
Excellent friendly service
16. September 2026
Antwort von Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's lovely to hear you found our service both excellent and friendly — that's exactly the experience we aim to provide for every customer.
The Custom Heat Team
Friendly and expert service
Always friendly and knowledgeable engineer, work carried out to high standard.
18. September 2026
Antwort von Custom Heat & Cool
What a lovely review to receive — thank you for taking the time to share it. It's great to hear that the work was carried out to a high standard and that our engineer made a positive impression. We look forward to helping you again in the future.
The Custom Heat Team
Excellent customer service
Excellent customer service, always helpful and totally reliable.
16. September 2026
Antwort von Custom Heat & Cool
We really appreciate you posting this review. It's great to hear that our team has consistently delivered helpful and reliable service — that's exactly what we strive for. We look forward to being there whenever you need us.
The Custom Heat Team
Great small business located in…
Great small business located in Northamptonshire brilliant service and faultless
18. September 2026
Antwort von Custom Heat & Cool
We really appreciate you posting this review. It's great to hear you experienced such brilliant, faultless service — that's exactly what we strive to deliver for every customer. Thank you for supporting a local, independent business.
The Custom Heat Team
Antwort von Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear you found our service both efficient and friendly — that's exactly what we aim for. We look forward to helping you again in the future.
The Custom Heat Team
Great Service
Thanks Tyran from Custom heat (Rugby) for doing the service to our boiler, he was amazing and very professional and I highly recommend Custom Heat and Tyran for future services
17. September 2026
Antwort von Custom Heat & Cool
What a lovely review to receive — thank you for taking the time to share it. We're really pleased to hear that Tyran delivered such a professional and thorough boiler service, and your recommendation means a great deal to us. We'll be sure to pass your kind words along to him!
The Custom Heat Team
Timings clear and adhered to
Timings clear and adhered to. Excellent engineer who explained everything clearly and gave excellent technical and safety advice. Great service!
11. September 2026
Antwort von Custom Heat & Cool
We really appreciate you posting this review. It's great to hear that the timings worked well for you and that our engineer was able to explain everything clearly, including the technical and safety side of things — that kind of communication matters to us. We look forward to being of service again in the future.
The Custom Heat Team
Antwort von Custom Heat & Cool
We really appreciate you posting this review. It's great to hear you were happy with the standard of work carried out — our engineers take real pride in doing the job properly.
The Custom Heat Team
Antwort von Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear the service was completed quickly and that our engineer made a good impression. We look forward to helping you again in the future.
The Custom Heat Team
Antwort von Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear the problem was sorted and that you found our plumber pleasant to deal with — that's exactly what we aim for.
The Custom Heat Team
Antwort von Custom Heat & Cool
What a lovely review to receive — thank you for taking the time to share your experience. It's great to hear that the communication stood out alongside the overall service, as we know how important that is. We look forward to helping you again in the future.
The Custom Heat Team
Great workers!
The two boiler men (Scott and Jake) spent 3 days at my house putting a new boiler in a new location. They were excellent, professional workers and I would have given 5 stars if they hadn’t been called away by their office to go to another job, leaving me without hot water for another weekend.
8. September 2026
Antwort von Custom Heat & Cool
Thank you for taking the time to leave this review, and for the kind words about Scott and Jake — a three-day boiler relocation is a significant job, and we're really pleased to hear they carried it out professionally. We're sorry that being called away mid-job left you without hot water over the weekend; we completely understand how frustrating that must have been. If you'd like to discuss this further, please don't hesitate to get in touch with us at office@customheat.co.uk or on 0330 383 0000.
The Custom Heat Team
The engineer was excellent
The engineer was excellent. She called shortly before arriving, was very polite and appeared to be very thorough in servicing the boiler.
My only complaint is the use of an AI "person" to call to confirm the booking. I would prefer a real person or a text.
3. September 2026
Antwort von Custom Heat & Cool
We really appreciate you posting this review. It's great to hear the boiler service was carried out thoroughly and that our engineer was polite and communicative throughout the visit. We've also taken note of your feedback regarding the AI booking confirmation — that's a genuinely useful point and something we'll consider as we look at how we handle customer communications.
The Custom Heat Team
You were able to come snd service our…
You were able to come snd service our air con at short notice as we couldn't get responses from elsewhere, so we are very grateful to keep the warranty valid. Your engineer was very considerate and explained exactly what he was doing. We are now on your books for future services. Thanks.
10. September 2026
Antwort von Custom Heat & Cool
Thank you so much for your lovely review! We’re really pleased we could help at short notice and that our engineer made everything clear and straightforward. It’s great to have you on our books, and we look forward to helping with your future air conditioning servicing.
Antwort von Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to know we can consistently rely on delivering a service that meets your expectations — that's exactly what we strive for. We look forward to being there whenever you need us.
The Custom Heat Team
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