I had 3 engineers come and service my boiler, replace a radiator and box in the pipework and come back out because the heating went off! They all had exceptional people facing skills. A special shou... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Excellent boiler installation from Tynon & Ty. Arrived on time, got on with the job and finished quicker than we expected. Went through how our new boiler worked, and left without leaving a spec of du... Mehr ansehen
Unternehmen hat geantwortet
Rang to say he was on his way. Efficient job. Helped sort out why the central heating wasn’t coming back on and replaced the failing batteries in the control unit for me.
Unternehmen hat geantwortet
Prompt visit by Custom Heat. Quick analysis of problem Short time for delivery and installation of parts Problem solved Pleasant friendly staff
Unternehmen hat geantwortet
Unternehmensdetails
- Heizungsbau
- auch in
- Anlagenmechaniker Sanitär-, Heizungs- und Klimatechnik
- Elektriker
- Heizungs- und Klimatechnikbetrieb
- Klempner
- Klimaanlagenanbieter
Vom Unternehmen geschrieben
Custom Heat & Cool is a family run business with modern values. Since opening our first office in 1980 in Rugby, we've grown into the trusted name people turn to for heating and cooling comfort — for today and for generations to come.
Custom Heat & Cool
Vom Unternehmen geschrieben
- Established in 1980
- Custom Heat & Cool is a family-run heating and cooling company, proudly serving customers across the Midlands and the South West. We've had a physical presence in Rugby ever since our foundation in 1980, and in that time we've encountered pretty much every problem that can occur with central heating, air conditioning, and domestic appliances. We specialise in all aspects of heating and cooling, including boiler installation, servicing and repair, and air conditioning installation and maintenance. We can also install gas fires and full bathroom suites. Wherever you're based, when you contact Custom Heat & Cool you're calling on one of the most experienced heating and cooling teams in the business — and you'll get more than just our decades of know-how. We only use manufacturer-approved parts, and we keep our vans well stocked to give us the best chance of fixing your problem on the first visit. Every job we do represents excellent value for money, and when you ask us for a quote, you'll get our best price first time. Comfort you can feel, care you can trust.
The only company to guarantee same day call out
We guarantee same day call out on all Care Plans and boiler guarantees
If you lets us know before 10 we will be out with you the same day guaranteed!
Kontaktinformationen
9 Somers Road , CV22 7DB, RUGBY, Vereinigtes Königreich
- 0330 383 0000
- office@customheat.co.uk
- customheat.co.uk
4,8
Hervorragend
4856 Bewertungen
Bittet Kunden um Bewertungen
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Hat 100 % seiner negativen Bewertungen beantwortet
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Efficient and trustworthy service
Efficient and trustworthy service
I filled in a form online and a staff contacted me and came to have a survey the next day.
They have 6 teams of installers so we have our air conditioners installed within 2 weeks.
The installers were very punctual, arriving before 8:00am as promised and worked till after 5:00pm. They almost didn’t break except for lunch.
Customer hotline is always available, which made me feel very secured.
Even more surprising, they did everything within taking any deposit. We paid only after the project was complete.
Impressive!
26. Juni 2026
Antwort von Custom Heat & Cool
What a fantastic review — thank you so much for taking the time to share such a detailed account of your experience. It's great to hear the installation was completed to schedule and that our team's punctuality and commitment on the day made such a positive impression. The no-deposit approach is something we're proud of, as we believe you should only pay once the work is done to your satisfaction.
The Custom Heat Team
Ruby came to service our boiler she was…
Ruby came to service our boiler she was very happy, friendly and efficient engineer she explained what she was doing and checked the radiators as well.
We would highly recommend her services.
Thank you
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Custom Heat & Cool
Thank you for taking the time to share this — it's great to hear the boiler service went so smoothly and that everything was clearly explained along the way. We're pleased the radiators were checked over too, as it's always worth making sure the whole system is running as it should. Your recommendation really does mean a lot to us.
The Custom Heat Team
Usual top service
Usual top service, friendly engineers, efficient booking and paying, no pressure, fully recommend
29. Juni 2026
Antwort von Custom Heat & Cool
Thank you so much for your fantastic 5-star review. We're delighted to hear you received our usual top service and that you found our engineers friendly. Thank you for choosing Custom Heat!
Professional and Knowledgeable staff…
Professional and Knowledgeable staff and engineers.
Very punctual on day of visit
29. Juni 2026
Antwort von Custom Heat & Cool
We really appreciate you posting this review. It's great to hear our team and engineers made a good impression, and that we kept to time on the day of your visit — we know how important that is. We look forward to being there whenever you need us next.
The Custom Heat Team
Antwort von Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear that the high standard you've come to expect from us was delivered once again. We look forward to being of service in the future.
The Custom Heat Team
Engineer came on time
Engineer came on time. Was very pleasant and gave us some great advice.
29. Juni 2026
Antwort von Custom Heat & Cool
What a lovely review to receive — thank you for taking the time to share it. It's great to hear the engineer arrived promptly and was able to offer some useful advice along the way. We'll be sure to pass on your kind words to the team.
The Custom Heat Team
Good service
19. Juni 2026
Antwort von Custom Heat & Cool
We really appreciate you taking the time to leave a review. It's great to hear you received good service, and we hope we can help you again in the future.
The Custom Heat Team
Always good work on servicing our boler
We are very happy with the service you provide
you are always reliable when servicing our boiler
20. Juni 2026
Antwort von Custom Heat & Cool
We really appreciate you posting this review. It's great to hear that our annual boiler servicing has been consistently reliable for you — that's exactly the standard we aim to keep up year after year.
The Custom Heat Team
Antwort von Custom Heat & Cool
We really appreciate you posting this review. It's great to hear you found our team friendly, our pricing fair, and the work carried out efficiently — that's exactly the standard we aim for. We look forward to helping again whenever you need us.
The Custom Heat Team
Gas boiler service by Rob
Rob arrived promptly at his rescheduled time. He was very thorough in carrying out the gas boiler service and because I was nosey explained most of the operations. Put me right on the carbon monoxide detector. In fact he did a good job alround, went into more detail than previous service calls.
22. Juni 2026
Antwort von Custom Heat & Cool
Thank you for taking the time to leave us a 4 star review. We're pleased to hear that Rob provided a thorough boiler service and took the time to explain everything clearly. We'll be sure to pass your kind comments on to him. Thank you for choosing Custom Heat.
Good management and trust
When you pickup the phone and ask for help, you know that the person at the other end is going to deliver. Also, the patience of the engineer who attends will want to understand the issue(s), and will do their best to fix whatever has gone wrong. Or, they will inform you of the reason why thing cannot be sorted that day. This service relies on good management and trust.
26. Juni 2026
Antwort von Custom Heat & Cool
What a thoughtful review — thank you for taking the time to put this into words. It's genuinely pleasing to hear that both the team on the phones and the engineer on the day gave you the confidence and clarity you needed. You've summed up exactly what we aim for: honest communication, patience, and doing right by our customers even when the answer isn't always a same-day fix.
The Custom Heat Team
The engineer was polite and checked the…
The engineer was polite and checked the boiler quickly.
20. Juni 2026
Antwort von Custom Heat & Cool
We really appreciate you sharing this. It's good to hear the engineer was polite and got to the bottom of things with the boiler promptly — that's exactly the standard we aim for every visit.
The Custom Heat Team
All year round confidence
For all year round confidence it has taken years of receiving excellent service from our service providers Custom Heatt. Today has been no exception. Thank you.
26. Juni 2026
Antwort von Custom Heat & Cool
What a wonderful thing to read — thank you for taking the time to share this. Knowing that we've been able to provide consistent, reliable service year after year means a great deal to us. We look forward to continuing to be there whenever you need us.
The Custom Heat Team
Lovely engineer
Lovely engineer. Called to give me a time of arrival. Friendly and efficient
19. Juni 2026
Antwort von Custom Heat & Cool
We really appreciate you posting this review. It's great to hear the engineer kept you informed with a courtesy call ahead of arrival — a small thing that makes a real difference. Glad the visit was a positive one from start to finish.
The Custom Heat Team
We have not needed Custom Heat this…
We have not needed Custom Heat this year but are happy to continue with payment to them - with the good and reliable service they have given us in the past.
18. Juni 2026
Antwort von Custom Heat & Cool
Thank you for taking the time to leave a review, even in a year when you haven't needed us. It's really encouraging to know that the service we've provided in the past has given you the confidence to stay with us — that kind of trust means a great deal to a family business like ours. We look forward to being there whenever you do need us.
The Custom Heat Team
Antwort von Custom Heat & Cool
We really appreciate you taking the time to leave a review. Consistency is something we take great pride in, so it's genuinely pleasing to hear that professionalism has been your experience with us. We look forward to continuing to be of service.
The Custom Heat Team
pleasant engineer and timely work
pleasant engineer and timely work
easy to contact and helpful office staff
17. Juni 2026
Antwort von Custom Heat & Cool
We really appreciate you posting this review. It's great to hear the engineer made a good impression and that the office team were easy to deal with — that combination is exactly what we aim for. We look forward to helping again whenever you need us.
The Custom Heat Team
The Staff are always polite and able to…
The Staff are always polite and able to answer my queries about boiler and radiators. Kept well informed when they are arriving for Boiler Service. Highly recommend Custom Heat
27. Mai 2026
Antwort von Custom Heat & Cool
We really appreciate you posting this review. It's great to hear that you're kept well informed ahead of your boiler service visits and that our team have been helpful with your queries along the way. Your recommendation means a lot to us.
The Custom Heat Team
Service plan
We have a service plan for the heating and pipes with custom heat. They are always great to work with, on time, helpful and knowledgeable. In an emergency they go over and above to help you if theu can. Great local business that give us total peace of mind.
24. Juni 2026
Antwort von Custom Heat & Cool
What a lovely review to receive — thank you so much for taking the time to share this. It's brilliant to hear that our service plan is giving you genuine peace of mind, and that the team have come through for you when it's mattered most in an emergency. Supporting the local community is something we genuinely care about, and it means a lot to know you value that too.
The Custom Heat Team
Air Conditioning
Polite, knowledgeable staff, excellent workmanship, clean and tidy. Staff were approachable and friendly, standard of work excellent.
17. Juni 2026
Antwort von Custom Heat & Cool
We really appreciate you posting this review. It's great to hear that the team left a positive impression — from how they conducted themselves on site to the standard of work they delivered. Keeping things clean and tidy throughout is something we always insist on, so it's lovely to know that came through.
The Custom Heat Team
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