Curatedrow Bewertungen 

100% SCAM!!
ordered two dresses, was incredibly excited about them, and waited forever for them to arrive. The dresses cost €300, but the quality was worse than what you’d get from cheap retailers.

I initiated a return and have now been waiting for my refund for six weeks.

Stay away!!!

SCAM! BLOCKED BY COMPANY FAULTY DRESS

I purchased a dress and its arrived very delayed.. it looks nothing like the image. You can tell it's a Chinese knock off of a designer, I wish I knew sooner. The quality is awful and it's not even the same style dress. No reply from customer service to get a return/refund AND you can't do a return through a portal

This is a scam of a company. All of the clothes are extremely cheap and terrible. Not even wearable. Return policy is also absurd where you have to pay hundreds in shipping to even get a return processed and still lose so much.

*SCAMMERS*

Please do not order from this company.

The clothes do not look like the images, they’re significantly lower quality and are not worthy of their price tag (which would suggest good quality).

Their return system is just a scam, asking them to email them to get an address and then they just don’t respond to you - I’ve now sent 5 or 6 emails to no avail.

Don’t be fooled by their instagram/website that makes them appear to be a legit company, they need reporting.

Extremely disappointing experience – refund still not received!

I bought three items from this online retailer after they were recommended by Sheerluxe. I didn’t realise at the time that the retailer is based in New Zealand.

Delivery took a while, but I was happy to accept that. Unfortunately, when the items arrived, the dress didn’t fit particularly well and the other two items simply weren’t worth the money to me, so I decided to return all three.

This is where the problems started.

I contacted the company and was given a New Zealand address to return the items to. I have since discovered that they actually have a UK return address, which I was not given. Returning the items to New Zealand cost me £32.95 in postage.

I was asked to provide proof of postage so that they could track the return. The parcel was delivered on 26 August.

On 10 September, I had still received no refund, so I contacted them to chase it.

On 11 September, I received an email stating:

"We can confirm that your return has been received and inspected, and your refund has now been issued. Please allow 7–10 business days for the funds to appear on your original payment method."

So I waited.

No refund.

On 27 September, I contacted them again because the 7–10 business day time frame had passed. This time I was told:

"We’ve checked with our finance team regarding your refund and have asked them to confirm the current status. We’re currently waiting for their update and will get back to you as soon as we receive further information."

This is particularly concerning because I had already been told on 11 September that the refund had been issued. If it had been issued, why are they now having to check with their finance team to establish its status?

After reading other customers' experiences regarding refunds, I have now raised the matter with my bank.

The whole experience has been incredibly stressful and has taken far more time and effort than it should have. The additional £32.95 return postage to New Zealand, despite there apparently being a UK return address, has also been extremely frustrating.

Based on my experience, I would strongly recommend doing your research before ordering and being very cautious about purchasing from this retailer. I certainly wish I had been.

Extremely poor quality, inexpensive workmanship, and materials. It is more reminiscent of brands like Temu or Shein.

I purchased the Anaya and Joyce dress, love them both!!

Really disappointing experience with Curated Row and I would strongly recommend avoiding.

The clothes look noticeably different to the photos online and the quality was not what I was expecting at all. My order also took over two weeks to arrive, and when it eventually turned up, everything had been scrunched into a tiny, tightly packed bag, leaving the clothes extremely creased and making the whole order feel very poorly presented.

To make matters worse, I wanted to return the items and followed their own returns process, which tells you to email them to request a refund/return. I did exactly that and have had no response whatsoever.

Slow delivery, misleading product photos, terrible packaging and then complete silence when you try to return something. I definitely wouldn't order from Curated Row again. Avoid.

I was really disappointed with my experience.

The dress I received was not as described or pictured on the website, which is why I returned it. The quality and appearance were not what I expected based on the product photos and description.

I returned the dress to the address provided by the company, and tracking confirmed it was delivered back on the 23rd of June. Since then, I have sent multiple follow-up emails requesting an update on my refund, but have received no response or acknowledgement.

What has been most frustrating is not just the return process, but the complete lack of communication. As a customer, I expect at least a confirmation that my return has been received and an indication of when my refund will be processed.

To make matters worse, after I contacted the company about my return, the same dress was removed from their website, yet I still haven't received my refund or any explanation.

I understand that refunds can take a little time, but customers shouldn't have to repeatedly chase a business for a response. Based on my experience, I can't recommend purchasing from this company unless their customer service and communication improve significantly.

I would never recommend this company and will never buy from them again.

I had a terrible experience with them. I ordered a dress and the pictures on the website are very different from what I received. The dress I received had a very cheap material and you could see through it (very different from the pictures on the website). I asked for it to be returned and I had to pay for the return, however I have not received a refund and they are not responding to me anymore. So it's probably a scam. I wish there were reviews about this website before I purchased from them.

I ordered a dress from this website after seeing it in their own website and also on another retailer. On the photos the hem of the skirt is straight across at the bottom and also slightly flared. When it arrived the hem is actually pointed at the front and back not straight. The skirt is also not flared at all. I contacted the company and provided photos and they refused to accept responsibility saying it’s affected by the way a model stands and lighting, which is a ridiculous excuse as to why a hemline is a different cut! They are now ignoring my emails after I requested a returns label so that I’m not out of pocket having to return this to New Zealand.

Update July 30th. I returned the item at my own expense to New Zealand. I have tracking proving the item was returned on 3rd July. I have not been refunded despite their refund policy being 10 business days. I have contacted them and there has been no response so I’ve requested the refund from my credit card provider. I have since noticed that this is actually a UK based company despite their returns address being in New Zealand. I will be reporting to UK Trading standards. Don’t believe the single 5 star review