Cunningtons Bewertungen 719

I’d like to take this opportunity to thank Gemma Hopkins and her team for the 5* service we’ve received. Gemma has been instrumental in helping us buy and sell but has been particularly helpful in the selling of the latest property. It was in difficult and emotional circumstances that Gemma got us through to the end. She dealt with any questions we had and was prompt with our buyers too. I’d highly recommend Gemma and Cunningtons.

Unprofessional and lack of knowledge, I used Cunningtons LLP as my solicitors when purchasing a house in Essex a few months ago.

From start to finish the whole process was nothing but a nightmare with a solicitor who didn't seem to know half of the things she was talking about, being rude and discriminating and seemed to be overall lazy.

Not enough explanation about certain topics and majority of the time I felt like I was doing her job. When speaking to her manager asking for a face 2 face meeting for constructive feedback I heard nothing back. Then emailed and tried calling the Managing Director on several occasions and no follow up or response at all.

I was then told by the solicitor's manager that I should fill in a complaint form which I have done as well and also tried getting in contact with the representatives listed on that form and still no reply at all.

They don't seem to care about their customers at all. I wouldn't recommend this company to anyone looking to sell or purchase a house.

Great solicitor. Really easy and straightforward. Thank you!

Excellent support. Our solicitor, Gemma Hopkins, ensured that actions were always with the other party. It wasn’t a straightforward chain and cunningtons insured everything progressed to completion.

When I was getting a quote the team seemed super helpful, but from that point it unfortunately changed to a lack of communication, general unhelpfulness, and a manner which often felt quite rude/abrasive.

I had a particularly difficult purchase, due to an issue which my solicitor noticed but did not flag with me until a month later, and then seemed entirely unwilling to help with possible solutions. Throughout the process it was incredibly hard to get any communication from them, with multiple emails that did not get a response, and multiple requests for callbacks which never happened. It took over a month to get some very basic information, which I was able to get from the council myself in less than a day.

Overall my experience with Cunningtons made an already very stressful time, even more stressful.

EDIT: I can see the response to my review below, which is inaccurate. I am looking back through the threads and there are multiple emails where I did not receive a reply until I chased a response – the worst was when I sent emails on the 2nd and 20th of January, with no response to either, then chased again on the 4th February, at which point I finally got a reply (with no acknowledgment that it was very late). There were also occasions where some questions in emails went unanswered, and there were at least two times where I left voicemails requesting a call back which never came (in another email I also asked that we discuss things over the phone, a request which wasn't even acknowledged).

In terms of the issue I referred to, it was not explained as soon as it became apparent – I was told about it in mid-November, but it was first discovered in mid-October and I was not informed at all at that point.

It's very disappointing that Cunningtons aren't acknowledging their faults in this situation and are instead choosing to entirely misrepresent the service they delivered.

We found Cunningtons to be efficient and professional throughout our transaction. Based on our experience I would be very happy to recommend their services to my friends and colleagues.

Excellent service with full of trust and professional touch..Really appreciate Ahilan and his team with great service where client is priority with principle ...really happy with service ..

We initially had our first home at Cunningtons Farm, and the experience went smoothly.

Kate and team, exceeded my every expectation, were extremely proactive, excellent communicators, very responsive and made house buying so much easier. I highly recommended the Wickford team.

We have had nothing but exceptional service from Danielle Simkins and the team at Cunningtons to help us complete on the purchase of our house. Everything progressed quickly and I would happily use them again in the future.

We had a short chain house purchase, Sarah and the team handled everything professionally and in a timely manner. The automated update via email was an added bonus and kept us informed throughout. Thanks guys!

My partner and I found our dream house which we submitted an offer for at the beginning on November. This is a chain free purchase and the property is vacant. Sarah King at Cunningtons is representing the seller and has been failing to respond to our solicitor who is continuously chasing for an update in regards to the probate application. We’ve been told it was made, then that it’s not. It’s caused us a lot of distress and to not even communicate or keep us/ our solicitor informed (even to say an application has or hasn’t been made) is unethical and totally unprofessional. Our mortgage offer soon runs out and she is aware of this. Please have some common decency and at least provide our solicitor with the basic answers we need.

Update to review: my partner and I have been nothing but considerate in respect of the clients family and have passed on our condolences several times. We were told by the estate agent that the family wanted to move quickly. Our issue is not that probate can take a long time and we appreciate the sensitivities around this; the reason for my negative review (whether I’m a client or not that is irrelevant as I’ve still had a negative experience with this firm and so have the right to give my review) the lack of communication and inconsistent information we have received from yourselves to our solicitor. Whilst we spare thoughts to the sellers family; we ask that you as a firm consider ALL parties and the importance of communication. This has caused us a great deal of stress and upset. Our solicitor has had to continuously chase Cunningtons and as per your advice.. they have already been fantastic at advising us on extending our mortgage offer. We have also been told on numerous occasions by our estate agent that they have been unable to reach you. It’s a shame that it’s taken this review to finally get a response from this firm after months of being ignored.

Further response: I have no reason to waste my time in providing anything but a truthful experience. I hope this review and its goading responses helps people in making their decision on whether or not to use this firm.

We highly recommend Cunningtons Solicitors! The team were incredibly efficient, making the entire process smooth and stress-free. Their app is a fantastic tool, providing regular updates and making it easy to track progress. The staff were always friendly, helpful, and quick to respond to any questions. A great experience from start to finish! Thank you for everything Cunningtions!

My solicitor was Kate Hunt and she handled the entire process in a friendly and professional manor. I had multiple set backs during the buying and selling process but she was supportive and informative throughout. This is my second time using Cunningtons and I will be using them in future.

We'd like to convey our thanks to Cunningtons Braintree for their services in dealing with the estate of a deceased relative and the subsequent house sale. We were so grateful for the advice, guidance and support we received. We'd especially like to thank Katrina, Anna, Sarah and Fiona for everything they did. Best wishes to you. Mike and Diane Holden

What started as a straightforward and small chain, became a long, drawn out and complex process. However, Cunningtons were a fantastic team who supported us through every stage of the process. Despite the numerous times, I contacted them by telephone, there was always someone to speak to who was fully up to date with the case and were all very friendly, professional and helpful. We would have never completed our sale and purchase in time without their work and effort and were incredibly grateful and thankful for it.

We have sold and bought our homes and Gemma Hopkins has been our solicitor every time. She and her team are amazing and very professional. Always available to answer any queries we had both over the phone and by email. We would highly recommend her. 10 out of 10!
Angie and Richard

On the whole Cunnington's performed well in coping with a somewhat protracted conveyancing process. They showed considerable diligence in interacting and dealing with much poorer performing conveyancing solicitors.

Cunningtons have been exceptional dealing with my purchase of my first property. The team have been extremely helpful, patient and very diligent. The communication has been excellent throughout the process.

This company advertises conveyancing of only 8 weeks if the property is freehold, it has now been 8MONTHS and still not sorted, !!!