Cultural Island Travel - Travel To Cuba Legally Bewertungen 

191
•
TrustScore 5 von 5

4,9

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Ebony was the very best guide for our trip to Ireland! I’ve travelled internationally several times with other group tours and they were all wonderful but Ebony connects personally with each traveler…... Mehr ansehen

Bewertet mit 5 von 5 Sternen

The places visited and experiences provided were astonishing, and even perspective changing. I had a bucket list of places to revisit and new places to see. They were all on this itinerary. It is... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Our Emerald Isle excursion was excellent! Many diverse experiences made for a well-curated tour. Ebony provided historical and cultural insights that transformed our experience from a trip to an adven... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Third visit to Cuba, second with CIT. Returned in part because of - and specifically asked for - Irma, superlative tour guide. Friendly, helpful, and very accommodating. Chosen hotel, dining choices,... Mehr ansehen

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Has Cuba captured your imagination? Do you want to see a country that is in every way set apart from all of the others? Travel with us to this enchanting island full of friendly faces and discover why even our most seasoned travelers call Cuba their favorite country. Fall in love with an island of people who put the arts first. Meet Cuba’s finest musicians, artists, and dancers. Visit inspiring community project leaders and entrepreneurs. The treasure of Cuba is its people, and you will meet these spirited people that make Cuba unforgettable. You will benefit from our exclusive connections forged since our involvement with the arts in Cuba began in 1999, when our director first witnessed the extraordinary musicianship on the island. At Cultural Island Travel, our sought-after unique experiences lead to a journey of a lifetime. Ask us about our custom tours where we can creatively craft an itinerary based on your group’s interests and budget. We have recently taken amazing musicians such as Questlove. We have no minimum passengers on our custom tours. Contact us at 1-800-494-1945 or info@traveltocubalegally.com so we can plan your unique Cuba trip!


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4,9

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TrustScore 5 von 5

191 Bewertungen

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44 Bewertungen in den letzten 12 Monaten

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Bewertet mit 5 von 5 Sternen

Our experience was amazing

Our experience was amazing, from the planning all the way to the actual trip. Every change we requested was accommodated, Teresa answered all of our question and walked us through all the preparation paperwork for a smooth departure and return. Our in-country guide Ebony was also amazing, with her knowledge of Cuba, its history, the culture and Cuba's people. Every activity was well planned and Ebony emersed herself as part of our group, she is a keeper!!! If you want the best experience in Cuba, partner with Cultural Island Travel they are great people that enjoy their work!

25. September 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

An Unforgettable Experience!

To start, the trip was absolutely amazing. My partner and I both thoroughly enjoyed ourselves. We really loved our time with Irma and Eduardo, too! Dariel was a great tour guide as well. We also loved our tour guide in the alley. His name is escaping me, but he was head of the experience & the gallery.

Havana was amazing & we LOVE Cuba!! It was definitely one of my best trips from the immersive cultural experiences. One of our favorite things were the activities/tours that allowed us to be immersed like the Cuban dance company experience, Tropicana Cabaret, the Art Factory, visiting the alley, and even seeing street performers during certain parts of our tours. We also loved the tobacco farm tour. We were able to bring back a few cigars, coffee and honey. We thoroughly enjoyed those elements and would love to explore more of that the next time we are there. Maybe even doing something like a cooking class to learn more about Cuban cuisine would be fun.

The accommodations were gorgeous and the staff was very helpful. We enjoyed all of our tours & all of the evening restaurants were amazing. We were a bit bummed about the first restaurant, but it all worked out as one of the staff members walked us to a nearby restaurant called Son D’Lorenzo that was great.

All in all 10/10. We will definitely be back and we will use CIT, too. We are already talking about doing a trip with Irma in the future to Trinidad (in Cuba) and we would love to do Mexico City, too.

Also, an additional highlight from our trip was distributing blessing bags to individuals. I created a number of blessing bags that contained toiletries and essentials and gave them to individuals we met while out on tours.

17. August 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

World-Class Service From a World-Class Team!

Hands down one of the most enjoyable trips I have ever experienced. The entire process was world-class. From the communication and inclusiveness of the event planning with Teresa to the shared experience with our onsite guide, Ebony, this could not have been a better vacation. Take a bow Cultural Island Travel. You exceeded every expectation and created a lifetime memory for my group that will be forever relived and cherished. We all thank you!!!

1. Oktober 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Memorable Experience

Irma was a great guide. It was wonderful to have a native show us the sites and explain all of the cultural nuances. Even though we had a planned daily itinerary, Irma was flexible based on our interests and would gladly accommodate us. She was also extremely helpful when it came to routine things like checking into our hotel, making purchases at local shops/stores and helping us exchange money. I feel like she went above and beyond.

I also liked having a dedicated driver. This was very convenient and is preferable to having to depend on taxis all day.

I thought the trip was an excellent value for what was included. The hotel accommodations were what I am accustomed to when I travel, having guides/drivers from our arrival at the airport until our departure, the included activities were great experiences and the meals that were included were all excellent.

I would recommend this trip to others and am looking forward to future travel to additional destinations with your organization.

1. September 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Havana 2023

From the moment my husband and I landed the tour was off and running. Irma our tour guide was exceptional. She was knowledgeable, flexible and genuine. She introduced us to so much more than we could ever of found on our own. From touring the Hemmingway house, cooking classes, dance shows ,fabulous meals, local art studios/markets and even mojito making classes. The BNB we stayed in was gorgeous and unique. We cannot thank everyone enough who made this great travel adventure so perfect. Cuba is a must see. Hopefully you get Irma as your guide and Julio the awesome taxi driver. 

1. September 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

From NYC: love to Habana

We used CIT for our trip to Habana from NYC and it was well worth it! From the great pre-trip communication from Teresa to the fun local guide Laura in Cuba, we had all the information we needed for an amazing trip and all of our initial hesitancy was alleviated. I would recommend this agency to all! We spent five days in Habana, I think we could have used one more day to get the whole picture. Make sure all of your meals at restaurants are reserved ahead of time, and have plans every night to go out. Favorite dinner: Atelier Favorite bar: Ley Seca Favorite activity - Fabrica de arte Cubano. Drink like Hemingway, smoke like Capone, explore like Bourdain - enjoy

17. August 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Wonderful experience

Teresa was wonderful from the very beginning of our planning process. She was very patient and thorough in helping us plan out our custom trip. The guide and driver in CUBA that were assigned to us were also wonderful!! Definitely recommend their services!!

15. Juli 2023
Bewertung ohne vorherige Einladung
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Antwort von Cultural Island Travel - Travel To Cuba Legally


Thank you so much for your kind words and for choosing us to be a part of your travel planning process. We are delighted to hear that Teresa provided excellent assistance, patience, and attention to detail in creating your custom trip. Our team takes pride in ensuring that every aspect of your journey is meticulously planned and executed, so it's heartwarming to know that both the guide and driver in Cuba exceeded your expectations. We truly appreciate your recommendation and look forward to welcoming you back on another unforgettable adventure soon to explore more of Cuba, Sicily, Mexico or Ireland!

Bewertet mit 5 von 5 Sternen

The experience was great

The experience was great! Would definitely ask for the cooking class because it was such a fun time. Our guide did a great job taking us around Havana and answering all our questions!

15. Juli 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Cultural Island Travel was Marvelous

Cultural Island Travel was marvelous to work with from the first call until we left Havana. Teresa was extremely responsive and understood the experience we wanted. The itinerary was perfect. When our flight was delayed a day due to weather, the itinerary was adjusted perfectly. Laura was our tour guide, and Carlos was our driver. The were SO nice and helpful. Both worked hard to make sure we had an enjoyable trip. We are already looking forward to our next trip!

26. Juni 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Thought-provoking, well-curated and lovely trip to Havana

Everything about our trip with Cultural Island Travel was thoughtful, responsive and friendly. From the first call I had with Teresa to our departing ride to the airport with Irmita and Julio, Cultural Island Travel made it both easy and enjoyable. Traveling with three kids ranging from age 11 to 19 is never simple. Teresa planned our trip with an eye to how to please this range of ages and attitudes. She was incredibly responsive and flexible as we adjusted and amended the final itinerary and got everything in order. We planned our trip about 5 weeks from our actual departure date but Teresa made it feel like we had all the time in the world. Even when we had a little mix up with our visas Teresa kept me calm and ensured that all would be well - and it was. Upon reaching Havana we met the warm, kind and funny Irmita, who surely must be one of the best tour guides in this hemisphere. Irmita made sure we felt both extremely informed and involved in our trip - and made us really feel like we were getting to know a slice of Havana and Cuban history. She did this with grace and humor and made herself accessible to all of my kids while also being incredibly well-read and thoughtful with the adults. When half of our party got a touch of a stomach bug Irmita was both quick to help us adjust our schedule and made sure those feeling lousy had what they needed. I truly cannot say enough about Irmita. I want to book a trip to Mexico City just to see her again. Our driver Julio, with very little English but clearly a big heart - was always waiting for us with a cool and clean car (it was HOT when we visited) and a smile. Our trip was eye-opening, enjoyable, tasty and hassle-free. I would recommend Cultural Island Travel to anyone visiting Cuba or Mexico - and hopefully other destinations in the future.

11. Juni 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Amazing multigenerational tour of Mexico City and beyond

We just completed our trip to Mexico City and San Miguel and couldn't have been more pleased with our tour. We were a large group of 10 including 3 grandparents, 4 parents, and 3 kids ages 9-12. Irma and Amado were amazing tour guides. They helped plan our itinerary including booking restaurants and hotels for us. They spent the entire time with us ensuring that we felt safe and comfortable. They provided translation services and got tickets to sites where others had to wait hours in line to get in. Amado made sure our youngest was engaged and even carried him around at times. They supplemented their knowledge by hiring local guides at the various sites. Some of the trip highlights included the pyramids, horseback riding, various magical cities, gondola rides with mariachi bands, thermal spas with grottos, cheese and wine tasting, tequila tasting and much much more. The tour wasn't cookie cutter, we were able to customize everything. I highly recommend them.

9. April 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Thankful for CIT, Teresa & Ivan!

This trip was so successful for my group because of the thoughtful planning by CIT and the expert guides they selected. The CIT crew was friendly, well-organized, and our guide Ivan was amazing - not only as a guide, but as a person. Ivan really made our trip great and I'm thankful we had him throughout the week. There's simply no way we would have figured out how to do everything we did without Ivan and CIT.

26. März 2023
Bewertung ohne vorherige Einladung
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Antwort von Cultural Island Travel - Travel To Cuba Legally

Thank you for taking the time to share your positive experience with us at CIT and your tour leader Ivan. We are so happy to hear that the trip was a success and that our team was able to make your experience in Cuba a memorable one. At CIT, we take pride in providing thoughtful and well-organized travel planning, and we are thrilled that our efforts paid off for your group.

We are also glad to hear that Ivan's expertise and friendly demeanor made a difference during your trip. Our team takes great care in selecting tour leaders who are knowledgeable, personable, and passionate about sharing their love of travel and culture. Ivan is a true asset to our team, and he was thrilled to hear your feedback.

Thank you again for choosing CIT for your travel needs. We look forward to serving you in the future and helping you create many more memorable experiences.

Bewertet mit 5 von 5 Sternen

A Wonderful Adventure

CIT provided regular communication and feedback during the entire preparation for our trip. With regard to the actual trip, it was fantastic. Teresa Sanchez with CIT was so helpful before the trip and our guide in Cuba, Ivan, was a real pleasure to have with us in Havana.

25. März 2023
Bewertung ohne vorherige Einladung
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Antwort von Cultural Island Travel - Travel To Cuba Legally

Thank you for taking the time to write such a positive review of your recent trip with CIT. We are excited to hear that you had a fantastic experience, and we are proud to have been a part of it. It is our pleasure to provide our clients with regular communication and feedback throughout the entire process to ensure that every aspect of their trip is smooth and enjoyable. We are delighted to hear that Teresa Sanchez and Ivan were both so helpful and made your trip to Cuba a real pleasure. We appreciate your kind words and hope to have the opportunity to assist you with your travel needs in the future to Cuba or any of our other destinations!

Bewertet mit 5 von 5 Sternen

Above and Beyond. Great service!

I recently took a group of 12 to Cuba and the experience with CIT was beyond amazing. From the first phone call with Teresa I knew I had found the right tour operator. She answered all of my questions, attended zoom calls with my travelers and touched base via text and email from the time I booked until after we traveled. Our guide was Ebony and she effortlessly managed our tour and all of its logistics. She even worked with me on adding additional stops and sites. By the end of our tour, everyone had established a bond with her and felt like they were leaving a friend.
I’ve been so impressed with CIT that I have two more tour groups scheduled for this year and I’m happy to work with Teresa and Ebony again and again.

23. Februar 2023
Bewertung ohne vorherige Einladung
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Antwort von Cultural Island Travel - Travel To Cuba Legally

Dear Marah,

Thank you so much for taking the time to share your wonderful experience with CIT during your recent trip to Cuba. We are thrilled to hear that you had an amazing time and that your expectations were exceeded from the moment you first contacted us to the end of your tour.

It is a pleasure to hear that Teresa provided excellent service and support throughout the planning process, and that Ebony went above and beyond in managing your tour and creating an unforgettable experiences for your group. We are happy to hear that she was able to establish a bond with everyone and made them feel like they were leaving a friend by the end of the trip.

We are honored that you have decided to work with us again for your upcoming tour groups, and we look forward to providing you and your travelers with the same level of exceptional service and care. We are grateful for your trust and loyalty in choosing CIT for your travel needs.

Thank you once again for choosing CIT and for sharing your positive feedback. We hope to continue creating memorable experiences for you and your groups in the future.

Warm regards,
The CIT Team

Bewertet mit 3 von 5 Sternen

A few issues with my visit

A few issues with my visit, the tours were not what was described to me or as sold to me. Ivan the tour guide was great as were the drivers and the historic Havana tour guide. Teresa said “ our tours are better and much more personalized “ that was not quite the case at all.
The information she gave me regarding what currency that I should bring was wrong and created a problem.
When I tried to reach out to her, I didn’t hear back. Shabi (the owner) stepped in and took care of it. She also issued a partial refund for the tours.

Shabi did everything she could to ensure my trip was enjoyable.
In my opinion, the issues were from poor communication from Teresa.

If I returned to Cuba, I would use another agency or do everything myself.

28. Februar 2023
Bewertung ohne vorherige Einladung
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Antwort von Cultural Island Travel - Travel To Cuba Legally

Dear Ron,

As I've communicated to you privately, we are very sorry that you were unhappy with our services.

We were happy to create a totally private, custom 2-day itinerary for you, so that you could attend the Tobacco Festival events at your leisure and still do some touring with our fantastic guides and team. We provided you with your hotel reservation, airport transfers, visa, ticket to the Tropicana, and pre departure information as promised, even extending your hotel on the ground last minute per your request at a lower cost than the hotel website rate. Since you were not doing a full tour with us, we even took the time to send you a personalized list of nearby restaurants near your hotel, with a screen shot showing directions and a brief description of each one. It is our priority to make sure our travelers are safe, happy and prepared.

When you were feeling ill, one of our drivers personally brought medicine to you. When you needed Euros, a member of our team brought them to you, and as a courtesy we paid for the conversion charge. When you wanted to add an excursion, our driver took you. At every step of the way, our team did everything and beyond to accommodate you and keep you happy. I don't know any other company that would do all of these things.

This is the first complaint in 8 years that I have ever received about Teresa privately or on a review. Teresa is known for being extremely detail oriented and communicative. When you say that you didn't hear back immediately from Teresa, that is because she was also in Havana just for a few days, as she had informed you she would be. Before heading to Havana, she provided you with the WhatsApp phone number of our coordinator in Havana so that you could reach out to her instead. Our coordinator brought Euros to you right away.

Teresa spent hours on the phone with you, more than she usually spends coordinating our large groups, and she communicated with you back and forth in over 70 emails. When you were having issues confirming your tickets to the Tobacco Festival, Teresa spent hours on a weekend trying to resolve this for you even though we have nothing to do with the Tobacco Festival and have no control over the ticketing. She put in a tremendous amount of work for you.

Regarding the currency, Cuba's currency situation is constantly changing. Each hotel, store, and restaurant in Havana has a different preferred currency and exchange rate, and this changes literally all the time. Under the "Support for the Cuban people" category, our clients rarely make any purchases at government run stores since the purpose of our tours is to support the Cuban people directly. In the email you wrote to demonstrate that the "correct" information was easily available online, you sent me screenshot information that included the CUC, a currency that has not existed in Cuba for over a year. I point this out merely to emphasize how fluid the currency situation in Cuba has been and still is.

Again, I am so sorry that you did not have a great experience with CIT, but we stand by our service and feel that we not only did everything we could have, but that we went above and beyond what any other agency would do as we do for all of our clients.

Regards,
Shabi

Bewertet mit 5 von 5 Sternen

Teresa Sanchez

Teresa Sanchez, our Cuba Travel Specialist for Cultural Island Travel did an outstanding job putting our itinerary and travel together. She is from Cuba and very knowledgeable. We will definitely be using Teresa in the future. She is based out of New York. Our tour guides who live in Cuba, Irmita and Ivette were awesome. They knew everything about Cuba culture, history, etc. We attended the 2023 Jazz Festival in Havana. Spent total of 11 days in Cuba and all of our accommodations were excellent. Private concerts were arranged for our group. The music, art, food and everything we did in Cuba was first class and worth the trip. We spent one day in Trinidad and stayed at a lovely B&B. Had a courtyard so we could all enjoy refreshments and cocktails in the evening. Also went to Cienfuegos for a day. This is a beautiful city. Our itinerary was tweaked to include things we had said we were interested in doing and seeing in Cuba. We got to see and do things outside of our group which made us feel very special. My husband celebrated his birthday in Cuba for days! Thanks to Teresa, Irmita and Ivette. Let's not forget our driver, Henry. He was courteous and very caring for everyone in our group. If anyone needed any assistance; Henry was there immediately...without being asked!

23. Januar 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I highly recommend Irma from Cultural Island travel to Mexico City

I highly recommend Cultural Island travel for holiday to Mexico City. We travelled in December '22. We were 2 families - 6adults and 2 under 19 and Irma, our tour guide, did an excellent job of ensuring our trip went smoothly and arranged a minibus for our daily tours and travel. Nothing was too much trouble for Irma, and she took care of our every need, right from our dietary requirements to arranging tours to entertain all ages. Irma booked lovely boutique and luxury hotels in the city, which had incredible sense of history. Irma organised a local dance class which was very educational and entertaining to watch some of the family moves!!
I highly recommend visiting some of the museums, the artisan markets, canals of Xochimito-with live entertainment aboard our own private gondola. Also the most picturesque spot was visiting the monarch butterflies reserve, which took us halfway up the mountain on horseback.
Our highlight of the tour was watching a freestyle masked Lucha Libre wrestling show and New Year's eve in San Miguel.
Thank you so much Irma and team for making this trip a memorable one for me and my sister's family, and
would recommend you without any hesitation.

4. Januar 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Karell (Carlos) is an excellent and…

Karell (Carlos) is an excellent and knowledgeable Tour Guide. He is what we call in the States the GOAT 🐐 of “Tour Guides.”He made our trip to Cuba one of the most memorable trips we have ever experienced. We learned so much from him about Cuban culture, there was nothing that we couldn't ask him that he couldn't answer for us, and he made sure he made sure we were always comfortable no matter the situation. I would give him ten stars if I could that's how great he was. I promise you can't go wrong with him as your guide. You will leave knowing that you have had an authentic cultural experience.

25. Januar 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

CiT experience was great to Cuba with…

CiT experience was great to Cuba with Ebony and Yusi who was our Tour guide our drivers and House Host was very great. This was our second time in Cuba , and the learning experience of the Cuban culture never cease to amaze me. I admired the Cuban mind set of resilience and determination. With such a large group Ebony and Yusi were able to make transitions very easily and successfully through our journey with not missing out any of our activities. Will highly recommend CIT travel agent great experience

31. Januar 2023
Bewertung ohne vorherige Einladung

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