Took delivery of my bed but had an issue with one of the slats breaking. Too flimsy not solid as stated in the description. Emailed their customer service and received new stronger slats within 2 days... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Awful delivery experience. I ordered a bed on 26th August and am still waiting. The company used (XDP) provided a delivery time slot then never showed up, later claiming not to find the location. Tryi... Mehr ansehen
Bed arrived slightly damaged, one of the captive threads was missing on the headboard top and to add to the fun there were no instructions with it. Not rocket science to build but overall not a great... Mehr ansehen
There was a hold up with the delivery company (xpd). Not crazypricebeds fault. Because of this they refunded me the full price of the bed and let me keep it for free! Hannah kept me updated throughout... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Crazy Price Beds Website Officially Relaunched In July 2023 and is now under new ownership. We encourage our customers to Sleep Well & Spend Less at Crazy Price Beds. You can shop a wide variety of quality bed frames and styles in a growing range of colours and styles, all at an affordable price. Choose a quality mattress to add to your new bed frame and choose from memory foam or a luxe pocket sprung, as well as our pillow and duvet options to give your bedroom a new lease of life, always at a bargain price. You save money every time you shop at Crazy Price Beds. What's more, you can spread the payments with one of our buy now, pay later options available via Clear Pay and PayPal.
Kontaktinformationen
Vereinigtes Königreich
- info@crazypricebeds.com
- crazypricebeds.com
3,3
Akzeptabel
7675 Bewertungen
Bittet Kunden um Bewertungen
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Hat keine negativen Bewertungen beantwortet
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Buyers BEWARE‼️‼️‼️ Ordered a bed and 2…
Buyers BEWARE‼️‼️‼️ Ordered a bed and 2 mattresses 2 weeks ago, 2 days after ordering the headboard and 2 mattresses arrived. Because this was a Friday and they don’t open weekends (also no contact number) I was assuming the rest of the bed which was missing, it would arrive Monday. A week later and still no bed. Hannah has advised she’ll knock 10% off this was on Thursday, emailed Friday and was ignored and again this morning so I have disputed payment as now I just want a refund and a collection as this is not ok to treat people like this. I don’t know of any company that don’t have a contact number or are not open weekends. My daughter cannot sleep on a headboard and had I have known this is how a paying customer would be treated I really would not have bothered. I don’t even believe Hannah is Hannah (if you know you know) .
6. September 2024
Bewertung ohne vorherige Einladung
Antwort von Crazy Price Beds
Hi Darrel,
I understand your frustration and I'm truly sorry for the inconvenience you and your daughter have experienced. I want to assure you that Hannah, Is one of our most experienced customer service advisors, she genuinely empathised with your situation and as such offered a 10% discount if given a little more time to resolve the issue for you. I can see Hannah has responded to you today at 11:37 am following your message at 10:29 am so please be assured you have not been ignored.
Hannah has already arranged for a collection (robots do not have the ability to do this), and ordinarily, a refund would have been promptly issued after the collection. However, due to the chargeback dispute raised this morning with your bank, all refunds must now be processed through the chargeback system, which unfortunately can take your bank up to 60 days to complete.
Rest assured, we will closely monitor the collection to ensure a swift resolution with as little inconvenience to you as possible.
Kind regards,
Sally
CPB General Manager
Customer service- Top tier
I must say ordering the beds is not my reason for rating.
It's the 5 star customer service provided by Hannah from the customer care team that has prompted my review, as Hannah definitely fulfilled that job title.
I purchased my 2 beds maybe a few weeks over 12months ago newly moving home. Deeming it slightly out of warranty..
The LED Light in the headboard stopped working on one of my sons beds. I reached out for advice, no questions or stresses unlike another company I am currently dealing with.
Hannah responded, and advised slightly out of warranty but a replacement adaptor in on its way with FEDEX tracking reference sent. All resolved.
Thank you Hannah you made it so easy with no stress. Much appreciated.
Customer service aftercare is definitely of high importance
My battle continues with yhe other company which I regret my purchase from.
Crazy beds have surprised me out of the 2. But Im super pleased.
12. September 2024
Bewertung ohne vorherige Einladung
Antwort von Crazy Price Beds
Hey there, thank you so much for sharing such an awesome 5-star review!
It's fantastic to hear about your great experience with Hannah! Amazing customer service really does make all the difference, especially when it comes to warranty and replacements. It sounds like Hannah really went the extra mile to make sure everything was sorted out for you stress-free.
Please let us know if there is anything else we can help you with.
Kind regards
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
Customer satisfaction
Customer satisfaction is a high priority, friendly and excellent communication, very quick reply to questions. Can't fault this company. Highly recommend them. Product is excellent.
20. August 2024
Bewertung ohne vorherige Einladung
Antwort von Crazy Price Beds
Hi Daphne, Thank you for taking the time to leave us a great 5-star review.
We are so happy we could help assist you,
Please let us know if there is anything else we can help you with?
Kind regards
Hannah
Customer Experience Team | Crazy Price Beds
Super fast delivery
Estimated delivery on there website is 5-7 working days. Super fast delivery and arrived in 2 days even though I placed my order on a Sunday. Lovely quality bed and easy to assemble. Good prices also. Definitely recommend.
30. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Crazy Price Beds
Hi, Thank you for taking the time to leave us a great 5* review.
We are so you are happy with your order and your quick delivery.
Please let us know if there is anything else we can help you with in the future.
Kind regards
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
The bed came really quickly
The bed came really quickly, plus when I noticed that I'd missed out on a promotional code, they applied this retrospectively and gave me a partial refund to the value of the promo code :)
31. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Crazy Price Beds
Hi Martin, Thank you for taking the time to leave us a great 5* review.
We are so happy we could help assist you with this.
Please let us know if there is anything else we can help you with in the future.
Kind regards
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
Perfect kids juni pine bed
Perfect kids juni pine bed. High quality and very easy to assemble. Ordered on friday and received 4 days later (saturday and sunday is off). Very pleased and satistied. Highly recommended.
30. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Crazy Price Beds
Hi Ben, Thank you for taking the time to leave us a great 5* review.
We are so thrilled you are so happy with your order.
Please let us know if there is anything else we can help you with in the future.
Kind regards
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
Fast delivery.
After reading so many Bad reviews, I panicked about my order. I bought canopy bed for my daughter on Tuesday night it came Thursday Morning. Fast delivery, everything went Well. Happy with my order
23. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Crazy Price Beds
Hi, Thank you for taking the time to leave us a wonderful 5-star review.
We are so happy to hear this.
Please let us know if there is anything else we can help you with in the future.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Antwort von Crazy Price Beds
Hi Amanda,
Thank you for taking the time to leave us a great 5-star review.
We are thrilled with these comments.
Please let us know if there is anything else we can help you with in the future.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Incredible Quality and Service
We placed an order with Crazy Beds for the first time.
The service we received throughout the process was very good. On receipt of our bed it was exactly what we were looking for. Will have no hesitation to use them again.
25. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Crazy Price Beds
Hi Paul, Thank you for taking the time to leave us a great 5-star review.
We are so happy we was able to assist you,
We can't wait for you to come back and shop with us again.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
I ordered a bed but never got a…
I ordered a bed but never got a confirmation email - I have tried to contact them but no response and they do not have a contact telephone number only an online form - it’s incredibly frustrating that you can’t speak to anyone so would not recommend on this basis! Wouldn’t use them again.
16. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Crazy Price Beds
Hi Emma,
We are very sorry to hear this,
Our confirmation emails sometimes end up Please send us your name and address to our info@crazypricebeds.com email, this way we are able to investigate this for you and get it sorted.
We look forward to hearing back from you.
Kind regards
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
Company have sent a single bed frame
Company have sent a single bed frame, I ordered a double. It’s taken 16 emails and they are still insisting that the bed frame I have been sent is a universal one that will fit!! It doesn’t! They are refusing to accept responsibility and change the item even though I have sent photo evidence. My mattress is now on the floor.
I would seriously not recommend using this company. It’s been a shambles all the way through.
PLEASE note the reply from this company.. I have been sending photos. Specifically one that shows three pieces of metal.. no slats, no legs and no headboard
12. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Crazy Price Beds
Hello Corine
Both myself and my colleague have been assisting you with this "issue". As per our emails the bedframe you have ordered uses universal side rails which is compatible with single small double and double size mental bedframes. If you have attempted to assemble the bedframe and come across an issue please send an image and/or video showing the issue so this can be resolved.
I look forward to assisting you further
Kind regards
Danielle | Customer Experience Team | Crazy Price Beds
Thought we were buying a good quality…
Thought we were buying a good quality wooden single bed as advertised, turns out which seems like plastic material.
Had 3 months and its broken already, would not recommend unfortunately.
9. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Crazy Price Beds
Hi Phil,
I am very sorry to hear this, If you are having issues with your purchase,
Please forward us any concern and image you may have to info@crazypricebeds.com.
We look forward to hearing back from you.
Kind regards
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
Ordered a bed
Ordered a bed . Your courier service lost it. I couldn’t order another replacement.
18. Juni 2024
Antwort von Crazy Price Beds
Hi Sharon,
I'm really sorry to hear about this. It looks like we had to process a full refund for you because we couldn't get a replacement due to being out of stock. I genuinely apologize for any inconvenience this may have caused.
Take care,
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Great price for a lovely bed
Little apprehensive about using this company but I needn’t have worried.
Great price for a lovely platform bed, delivery was in very good time and was pretty simple to put together
20. Juni 2024
Antwort von Crazy Price Beds
Hi Louise, Thank you for taking the time to leave us a great 5-star review.
We are so happy to hear how impressed you are with your purchase.
Please let us know if there is anything else we can help you with in future.
Kind regards
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
Antwort von Crazy Price Beds
Hi Nicolette, Thank you for taking the time to leave us a fantastic 5-star review.
We are so thrilled with your feedback and we really appreciate this.
Please let us know if there is anything else we can help you with in the future.
Kind regards
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
Got the bed parts missing screws and…
Got the bed parts missing screws and that left at my front door blocking my door and i was in the house he never even rung the bell anyways I shouted him from the window he totally ignored drove off disgusting behaviour
20. Juni 2024
Antwort von Crazy Price Beds
Hi,
I am very sorry to hear this information regarding your delivery, we will be sure to pass this feedback over to xdp.
If you have parts missing, please contact us on info@crazypricebeds.com
So we can raise a replacement for you.
Again, please allow us to apologise for any inconvenience this may have caused you.
Kind regards
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
Fast delivery
Fast delivery, bed was better then I thought it would be ,its beautiful grey frame worth every penny and would highly recommend this company
19. Juni 2024
Antwort von Crazy Price Beds
Hello Kerrie
Thank you for taking the time to leave us a wonderful, I'm delighted to hear how happy you are with your order and the overall experience you've had with us.
Please let me know if there is anything else i can help you with.
Kind regards
Danielle | Customer Experience Team | Crazy Price Beds
all very good
all very good, great price, good delivery, great product, would absolutely recommend this product/ company!!!!
19. Juni 2024
Antwort von Crazy Price Beds
Hi Mark, Thank you for taking the time to leave us a great 5* review.
We are thrilled to hear this.
Please let us know if there is anything we can help you with in the future.
Kindest regards
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
Excellent bedside table
Excellent bedside table - delivered super quick and all very easy! Thank you
18. Juni 2024
Antwort von Crazy Price Beds
Hi Richard, Thank you for taking the time to leave us a great 5* review.
Please let us know if there is anything we can help you with in the future.
Kindest regards
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
Terrible experience from start to…
Terrible experience from start to finish. Cancelled order after much screwing around. No confirmation email, do delivery information, no bed, no customer service. Will never ever use company that has no phone access to customer service. Avoid at all costs.
15. Juni 2024
Antwort von Crazy Price Beds
Hi Mark
I can see ALL emails were responded to within 24 hours.
Unfortunately, your order was canceled as a dispute was opened with your bank by yourself because you didn't receive the tracking information by the time you've been given even though this was sent to you via email when you asked for it. You sent many abusive emails to us (within minutes of each other) which was another contributing factor to your order being cancelled. We are here to help customers not to be insulted.
Kind regards
Danielle | Customer Experience Team | Crazy Price Beds
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