Covers&all Bewertungen 

I ordered sun shade and it should have been delivered on June 12th. It now June 30th and still no delivery. The customer services is shocking, communication is shocking... do not use this company.

Edited after the reply from the company.

I rest my case. The email you sent me on June 16th at 17.41, said it would be posted on June 22nd, and now you are telling me it hasn't been shipped. If I could give you a minus star I would... and a total insult to offer a 10% discount and a further 10% of a future order... why would anyone order again when the service has been so bad. I wish i could post pictures of the correspondence as proof.

Do not order from this company, its not worth the hassle! We paid for a priority service but our cushions didn't arrive. There was no communication from the company to say that there was a delay. After chasing them, I discovered that the cushions were delayed and hadn't even gone into manufacturing by the original delivery date. During this time I received a number of disorganised and incorrect emails from various customer service agents who didnt seem to have a clue. I even recieved an email saying they hoped I was happy with my order and would I leave a review even though my order hadnt arrived. Then I got an email on the 25th saying they were going to be delivered on the 22nd. The cushions arrived on the 29th, 3 weeks late and one has a big mark on it. They are refusing to offer any sort of refund for the delay and I'm sure will try to avoid any sort of refund regarding the ruined cushion. I wish I has never ordered with them. Even their response to my review is out of date as I responded 2 days ago!!! Unbelievable levels of incompetence.

Absolutely no level of service. Apparently this company doesn't react to refund requests.
Stay away from them.
Pathetic scammers.

Ive used this company on many occasions, without a problem. Sadly however, they have gone rapidly down hill. I ordered cushions at beginning of May and would get them in 2 weeks. Roll on to now, end of June and still waiting for delivery. There has been excuse after excuse, its a joke. Ive had enough of waiting now, not prepared to wait any longer.I've demanded my money back. Bet that doesn't happen either. Ive constantly been lied to, by this company. This morning my order is still in production,even though i was told it would be dispatched yesterday. When i told them this, they said it has been dispatched. So when i asked for tracking number, they couldnt give me one, as in their words, its still in production ! WTF ! Make your mind up, which is it. Avoid this company at all costs, terrible, will never use again. I have demanded a refund, but they are now ignoring me. lets see what happens. Watch this space !
**Update**
order now cancelled. Im getting my money back allegedly. And it just goes to prove, that the person who told me my order was dispatched yesterday, really was telling lies. I will let you know when money is refunded, if ever !

Disappointing experience.

Bought a custom cover for an outdoor furniture set with a delivery date “by 29th June” so that the furniture would be well protected by the time it arrived.

Contacted them on 29th as I’d heard nothing about delivery. The cover still hadn’t been made and they said it would be at least another two weeks, but possibly longer (they couldn’t even give me a date).

I was promised several callbacks that didn’t happen. When I eventually spoke to someone they offered a measly 10% off but still didn’t know when it would arrive.

Now I’m left with outdoor furniture exposed to the elements while I need to order a product from elsewhere - and I don’t even have my money back (which will take another 10 days apparently).

xtremely disappointing service and unacceptable delay

I am extremely disappointed with this company and would not recommend their services.

We placed an order for school equipment which was needed for an important Open Day event. The delivery time was already very long, but despite this, the order was still delayed due to a “production issue”. We were only informed properly after chasing for an update, which shows very poor communication and a lack of professionalism.

This delay caused real inconvenience for our school and impacted our preparations. The response from customer support was polite, but it did not solve the problem and did not give me any confidence that the company understands the seriousness of the situation.

In my opinion, the service has been unreliable, the communication poor, and the overall experience extremely frustrating. I will not be ordering from this company again and I would strongly advise others to be very careful before placing an order, especially if you need something delivered by a specific date.

Very disappointing experience.

Edits: company said in an answer to my 1 star review they'd issued me a full fund, but to date nothing has been received.
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Reply from Covers&all
Updated 4 days ago
Hi Emma, we sincerely apologize for the inconvenience caused. As per the latest update, our team has processed a full refund for the order. We hope the issue is now resolved.

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Be very careful when buying from this company as your purchase will be delayed. I wish I'd checked reviews first and I wouldnt have ordered from this company as they aren't UK based its all made and shipped from the sweat shops in India and I didn't find anything on their website to indicate this.

Also don't waste your money on buying the cable ties from them if you need the product to go on a pergola as they won't fit around a 2.5" by 2.5" post.

Customer services were useless when I asked when shipping would be as it had gone past date they said they'd be delivered, just quoted its in production.

I placed an order on 12th May and still waiting for delivery.

The only means of communication seems to be an online chat. I have complained twice that my order has missed its promised delivery date and both time they moved the date. They’ve missed it again. However I have been bombarded with loads of promotional emails!!! So I have no idea on the quality of the product, they’ve taken full payment 12th May and failed to deliver (now 29th June). They are not proactive in their communication unless they want to sell you something.

Ordered 19th May and item didn’t arrive. Was told it had been attempted delivered and my address was incorrect etc. Was then told it would be delivered to a drop off point. Feel sorry for dean who was very professional in the midst of clearly chaos behind the scenes. Don’t be fooled by the glitzy website and fake reviews. I wish I had paid attention to the negative reviews before I ordered.

Update:

21st July - still no order received! Been given a token 15% refund and was promised weeks ago that it was ready to be shipped. 2 months since ordered now.

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Ordered and paid on the 26th May, still not received my order. I chased them 3 weeks in. Was told my order was delayed due to a production issue. Promised it would be shipped on the 26th June. It’s the 28th today. I have received no pro active communication from them about my order but am getting spammed with marketing offers. It’s a joke and I’ve now requested a refund! I regret ordering. Do not recommend.

29th June- I have forwarded my details to the email address given in the reply. I
Still haven’t received a reply to my email sent a few days ago to the info@ address

6th July - still no delivery. Several messages to a fro. The messages are very condescending to me. They have now put my order on hold but are refusing to refund me. This is the worst experience I have ever had with a company.

21st July - still no order received!

We ordered new cushion covers for our patio furniture - given it a new lease of life - easy to insert measurements on the website and they fitted perfectly - way cheaper than replacing and it looks like new.

I would never order from Covers & All again.
I placed my order for a triangular sail cover in May, with a delivery date of 14th May 2026. That date came and went with no update. I contacted customer services and was assured it would arrive within the week.
Then, on 29th May — over two weeks past the promised delivery date — I received an email saying the colour I'd ordered wasn't available. I replied expressing my frustration but said to go ahead with the alternative colour, and asked for a discount given the delay and poor communication. I received no reply, and when I checked my account, my order had simply disappeared from the system.
I sent another complaint email, again with no response — but a new order appeared on my account with a delivery date of 22nd June. Fine, I just wanted the sail. It is now nearly a week past that date and nothing has arrived. Their tracking shows "In Transit" with no further details and no actual FedEx tracking number.
This company has the worst customer communication I have ever experienced. No replies, no updates, and two missed delivery dates without so much as an explanation. Avoid at all costs.

I would rate 0 stars if I could
DO NOT place an order with this company, they DO NOT adhere to the delivery dates and all you get when contacting them all they say is they are busy which for the life of me I don’t understand why if this is how they run a business. According to the reviews this is a common problem. My order number is CUK386001311780121169 and I wish to cancel the order and receive a full refund

I have two of these covers now over the front of my wood stores, they work brilliant & look neat & tidy, high quality too. Would highly recommend, thank you.

Ordered pergola covers to make it more usable throughout the year
Measurements were easy to take and items made to my exact specifications for size, colour and size of transparent window
Fitted quickly and easily
Made and despatched promptly, securely packed so no chance of damage in transit
Would highly recommend

I recently ordered a custom sun shade and chose the Shade Elite fabric based on its advertised properties, including a 4.5/5 waterproofness rating.

However, when the product arrived and was put to use, it became clear that it was not waterproof. I raised this issue with Covers & All, but was told that I should have known the material would not be waterproof because it is a woven fabric—despite the product being marketed with a 4.5/5 waterproofness rating.

After considerable back-and-forth, the company offered me a discount on their Waterproof Sun Shade product, which, ironically, was listed with a lower waterproofness rating than the product I had originally purchased.

I believe this matter should have been handled more professionally. Covers & All should have either supplied a product that matched its advertised specifications or replaced it without additional cost. Furthermore, the misleading waterproofness rating on their website remains unchanged, meaning other customers could encounter the same issue.

Very disappointing experience with the garden cushions ordered from Covers and All which still haven't been delivered. I have been promised three different delivery dates all of which have come and gone and I now find myself concerned about the legitimacy of this company and I would suggest ordering with caution.

Absolutely pointless customer services. Order is late for delivery so just chased and they can’t provide any update apart from a stock answer saying how busy they are and that it’s in production. Rest assure we are doing everything we can - apart from providing a meaningful answer of course. No revised delivery date and unable to check for me.
Well they won’t be busy for much longer if they carry on with this level of service. Wish I had read all the recent poor reviews before I placed the order now and gone elsewhere……………………….update 08/07/26 they finally arrived today, after placing the order on 6th June. The covers fit well, but their lead times are rubbish (delivery was due 18th June).Customer services did respond after I posted a complaint here, so I can’t understand why they couldn’t deal with this initially and provide an answer when I initially contacted them!

Shocking customer service. Order placed in May and still not even shipped. Weekly apologies due to backlog of orders and promises to ship within next 4-5 days or 7 days that come and go. Website still taking orders with no advice of any delays or extended lead times. Now the final straw. Will allow them this last week having been given another delay today and if it does not ship will claim refund with rough my credit card provider. At this point on the fence if even genuine or a scam. Update 3rd July. Item shipped but has now been blocked with FedEx having arrived in the UK from India for 7 days. Significant time taken using the chat function to discuss with customer support who give empty promises that their team will get back to me. Total total scam. Do not use this company. I am now proceeding with my card company to reverse transaction. This is an Indian company at making their website looking like they are a UK company. If the product eventually arrives which is now extremely unlikely I expect it to be bogus.

Order process was straight forward but the payment part was very problematic. I have used the secure link provided on your order page to pay with PayPal but the link was corrupt and I have had a confirmation that the money has been withdrawn from my account before even I authorised it. I have contacted your help desk but they were very unhelpful. I had to close my PayPal account and inform my bank to stop payment. Afterward I have ordered the products and received it in time as expected. The product quality is good. But not even one person contacted me to check if everything was ok after a horrible order process