I ordered a sunshine coop 4/6 birds and walk in frame The coop was a bit smaller than I had imagined but fine for 4 birds. The delivery was quick and came exactly when stated . There was damage to t... Mehr ansehen
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Das sagen Bewerter
My wife ordered the XL Cottage chicken coop and to might absolute astonishment, assembly was just as it described in the instructions...something which has never happened to me before. The usual proce... Mehr ansehen
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Delivery was fast (though not on the day specified), and the hutch looks good. However, the metal run was very difficult to put together, doesn't look good as the chicken wire hang down between fra... Mehr ansehen
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The products I received felt incredibly poor in quality and completely misrepresented. The XL rabbit hutch was a disappointment; the wood was so soft it seemed almost like balsa, and the MDF sections... Mehr ansehen
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Kontaktinformationen
The Old Ta Centre, Territorial Street, TS3 8DR, Middlesbrough, Vereinigtes Königreich
- 0800 061 4824
- admin@coopsandhutches.co.uk
- coopsandhutches.co.uk
3,6
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172 Bewertungen
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Do NOT purchase from this company
The experience with the company themselves wasn’t bad, I placed an order it arrived.
I would say for the price the quality is quite flimsy and it took a little while to build. I paid extra for treated wood and fox proof wire.
This isn’t fox proof at all!!! Last night a fox completely pushed a wire panel in and half of my rabbit is left eaten in the garden for my daughter to see. Honestly incredibly disheartened. Purchased the XXL The Cottage With Large Run Chicken Coop for £303 at the end of April, the hutch and rabbit survived 7 months, a horrible way for the rabbit to die and what a waste of £300 I’m truly devastated and angry I can’t put it into words.
27. November 2024
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
We are deeply sorry to hear about the loss of your rabbit, and we cannot imagine how upsetting this must be for you and your family. Please accept our sincere condolences. We take the safety and well-being of animals very seriously, and we regret that the product did not perform as expected in protecting your pets. We understand your frustration and want to assure you that we’re reviewing this matter to ensure our products meet the highest standards. If you’d like to discuss this further or if there’s anything we can do to assist you, please don’t hesitate to reach out. We’re truly sorry for what you’ve gone through.
Rubbish customer service
I wish id read these reviews before buying from this company.
Had issues with delivery and customer service is non existent. Trying to complain, but no-one answers my emails. Coop not fit for purpose. Not even had it a year and it's falling apart. Trying to get a full refund, but they are making it very difficult. Has anyone else had this please?
19. November 2024
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
We’re truly sorry to hear about your experience and understand your frustration. Customer satisfaction is extremely important to us, and we apologize for the issues you've faced with delivery, the product, and customer service. We are committed to resolving any concerns as quickly as possible. We would love the opportunity to make things right, so please reach out to us directly via email and we’ll work with you to find a resolution. Thank you for your patience, and we sincerely regret any inconvenience this has caused
Very rude customer service when things go wrong
I wish I had read more of these reviews before ordering. Actually the ordering process, dispatch and quality of the product was great. The issue came after I upgraded to 24 hour delivery. Unfortunately the firm they used did not deliver on time and was a day late after we chased them directly. So I thought it would be an easy process to ask for the delivery fee to be refunded as coops and hutches could claim back from the delivery firm. Coops and hutches refused in fact we’re just rude and when I explained - sending evidence - that in fact I was entitled to a refund they threatened me with legal action!! I have a large flock of chickens and was hoping to use them again - I won’t
10. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
We’re really sorry to hear about your experience and understand your frustration with the delivery and our response. We strive to provide a smooth and timely service for our customers, and it’s disappointing to hear that we fell short in this instance. We apologize for any miscommunication and the way your request was handled. Our goal is to resolve issues in a fair and respectful manner, and we regret that we didn’t meet your expectations. If you'd like to discuss this further, please reach out directly, and we’ll do everything we can to make things right.
Absolute conmen they charge 110% uplift…
Absolute conmen they charge 110% uplift on items they buy in from the manufacturer which has a very similar name I strongly suggest buying from the organ grinder not the monkeys
"chicken coops and houses"
And not the absolute shower that is
"coops and hutches"
29. August 2024
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Thomas,
Thank you for sharing your feedback. We're sorry to hear about your dissatisfaction. However, we'd like to clarify a few details regarding your order experience. After purchasing from us, you requested a full refund upon finding a similar product elsewhere at what you referred to as a "trade price." As per our clearly stated terms and conditions, a deduction was applicable for processing returns, which we explained to you.
We pride ourselves on being transparent and customer-focused, and we always strive to provide quality products and fair service. We’re disappointed that you feel otherwise but stand by our policy and terms, which are in place to ensure a fair experience for all our customers.
AVOID this company
AVOID this company! I ordered online and gave my correct address. I then upgraded to a treated version. The treated version was confirmed at an incorrect address and I phoned immediately to explain. I was reassured it would be delivered to the correct address, which I entered onto their website. Sadly it was delivered to the incorrect address and stolen before we could retrieve it. Sam at their end was very rude and dismissive and didn't want to help at all which means this is sadly heading for a either a chargeback or small claims court. Dreadful company overall.
20. August 2024
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
We’re truly sorry to hear about the issues you’ve experienced with your order and the delivery. We understand how frustrating this situation must be, and we apologize for the inconvenience caused. Customer satisfaction is very important to us, and we deeply regret that the issue wasn’t resolved to your satisfaction. We would like to help you further and work toward a resolution. Please contact us directly via email , and we’ll do everything we can to assist you.
expensive very BAD quality
DO NOT BUY from this shoddy company the quality is awful, we have a hutch only since late December paid hundreds for it and paid extra for it to be treated and it’s already collapsing the quality is simply not good enough!!! It’s flimsy and the nesting box has collapsed. The company refused to do anything stating it’s adverse weather conditions that caused the damage even after we paid extra for treated wood!! Save your money buy better quality.
8. August 2024
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
We’re truly sorry to hear about your experience and the issues you've encountered with the hutch. We take quality very seriously and always aim to provide products that meet our customers’ expectations. It’s concerning to hear that the treated wood didn’t perform as expected, especially considering the investment you made. We understand how disappointing this must be. Please reach out to us directly via email, and we will do our best to assist you and find a resolution. Your feedback is invaluable, and we will use it to improve our products and services.
Awful hutch
Awful hutch! Don’t buy!
We bought a hutch and the build quality is terrible. Our rabbits (2) haven’t even been in it a week (3 days) and we can see it’s going to last long. It arrived with damage to the ladder which we repaired. The ladder doesn’t slot and run along side the back of the hutch so our rabbits fall down it. The cover material on the roof is coming off already! The build is uneven, poor quality and no doubt will be eaton in no time. Navigating the website the company only have a number for Sales which is less than helpful.
We have spent over £180 for a hutch that is not going to last anytime at all.
Really want to send it back and get our money back!
5. August 2024
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
We’re very sorry to hear about your experience and the issues you’ve encountered with the hutch. This is certainly not the quality we aim to provide, and we completely understand your frustration. We apologize for the damage and the problems you’ve had with the product. We do take these matters seriously and would like to resolve the situation as quickly as possible. Please contact us directly via email, and we will work with you to find a satisfactory solution. Thank you for your feedback—it’s important to us, and we’ll take it into account as we continue to improve our products.
Dreadful useless company who left me…
Dreadful useless company who left me out of pocket and without my purchase. Supposed next day delivery never materialised and no effort was made to discover why. I was told it would arrive the following day but it didn’t arrive. Finally spoke to someone extremely rude and unhelpful who told me that it wasn’t his fault and that the couriers are normally brilliant. Now I am left without my urgently needed purchase and with no time to shop elsewhere because these people messed me around so much. Just awful.
19. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
We’re truly sorry to hear about your experience and completely understand your frustration. We strive to provide a smooth and timely delivery service, and it’s disappointing to hear that we fell short in this instance. We apologize for any inconvenience caused by the delay and the poor experience you had when trying to resolve the issue. Customer satisfaction is very important to us, and we regret that we did not meet your expectations. Please contact us directly via email, and we would be happy to look into this further and assist you in any way we can.
Utter rubbish
Utter rubbish. Flimsy nothing marries up. Corners gappy which allows drafts. Door large gap to the lock. Split wood. Nest box hinges on the wrong side. Main compartment lid allows water to run inside. Total crap and £260 Coops and hutches you should be ashamed!!
8. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
We’re very sorry to hear that your experience with the hutch didn’t meet your expectations. This is certainly not the level of quality we aim to provide, and we understand your frustration. We take your feedback seriously and will investigate the issues you’ve raised with our product. Customer satisfaction is a top priority, and we would like the opportunity to resolve this for you. Please contact us directly via email, and we’ll do everything we can to assist you.
Customer service is non existent
Customer service is non existent, product is cheap rubbish not worth £3 never mind £300
Much better available for a better price
25. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
We’re sorry to hear that your experience didn’t meet expectations. We strive to offer high-quality products at competitive prices and are disappointed that we didn’t meet your needs this time. Your feedback is valuable to us, and we’d love the opportunity to improve. If you'd like to discuss your experience further, feel free to reach out. We always aim to deliver the best possible service and products.
Brilliant communication from start to…
Brilliant communication from start to finish rabbit hutch came was simple to put together even did it with out hubbys help 🤣
1. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Thank you so much for your wonderful feedback! We're thrilled to hear that the communication was smooth and that you were able to put the hutch together with ease (even without hubby’s help 😉). It’s always great to know that our customers are happy with both the product and the experience. We appreciate you taking the time to share, and we hope your rabbits are enjoying their new home!
Extremely helpful beautiful coop
Extremely helpful customer services before receiving product. Delivery was spot on. I bought an XL Windsor coop with extension for my bunny to come out and enjoy the garden with me during the day as he is a free roaming indoors bunny. I wanted a coop so he can enjoy a lot of running space whilst he’s out roaming in the garden and a large shaded hut. I want to personally thank Giles for all the support and guidance whilst purchasing my product. Coop was straightforward to build and great quality! Thanks again.
2. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Thank you so much for your amazing review! We’re thrilled to hear that your bunny is enjoying the XL Windsor coop and extension. It’s wonderful that you’re able to provide such a great outdoor space for him! We’re also glad that our customer service, especially Giles, could assist you along the way. We truly appreciate your kind words and are so happy to know the build was straightforward and the quality met your expectations. Thank you again for choosing us — we’re excited to be a part of your bunny’s garden adventures!
Nice home for our chickens
Nice home for our chickens
27. April 2024
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Thank you for your great feedback! We're so happy to hear that the home is working well for your chickens. Providing a comfortable space for your pets is so important, and we’re glad our product fits the bill. If you ever need anything else, don’t hesitate to reach out!
My girls are so happy and settled in…
My girls are so happy and settled in their new home thanks to coop and hutches. Laying plenty of fresh eggs for me! Everyone is happy all round. Thank you very much! We will be back for the next purchases.
24. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
We’re absolutely delighted to hear that your girls are happy and settled in their new home! There’s nothing better than fresh eggs, and it’s wonderful to know that everyone is enjoying their new space. Thank you so much for your kind words! We’re excited to welcome you back for your future purchases — we’re here whenever you need us!
Great little coop
Great little coop. Easy to follow instructions and all sizes shown there on the site (don’t understand people complaining about sizes when they are listed against the products)
Highly recommend
10. April 2024
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Thank you for your fantastic review! We're so glad you found the instructions easy to follow and that the size information was clear on the site. We always aim to make the process as smooth as possible for our customers, and it's great to know that worked well for you. Your recommendation means a lot to us — thanks again!
Great product and fast delivery
Great product and fast delivery. Fits in my garden area perfect and at the moment just the right size for my rabbit.
26. April 2024
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Thank you for your kind feedback! We’re so happy to hear that the product fits perfectly in your garden and is just the right size for your rabbit. It’s great to know everything arrived quickly and met your expectations. If you ever need anything else, feel free to reach out!
Excellent
Excellent product and great customer service. I’ve been looking for a coop for a while now for my new chickens and they are so happy in it! Very sturdy and easy to put together.
1. April 2024
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Thank you so much for your wonderful review! We’re thrilled to hear that the coop is a hit with your new chickens and that you found it sturdy and easy to assemble. Providing great customer service and high-quality products is what we strive for, and your feedback truly means a lot. We wish you and your chickens all the best, and we’re here if you ever need anything else!
I got a coop for my hens and it feels…
I got a coop for my hens and it feels so safe and sturdy! I’ve had others before but they were quite flimsy but this one, it’s the one! My hens seem to be very happy in it too so it’s perfect
23. April 2024
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Thank you for your fantastic feedback! We're so happy to hear that the coop feels safe and sturdy for your hens, and that they’re happy in it. We know how important durability is, and it’s great to know our product is providing the secure home your hens deserve. Thanks again for choosing us — we’re thrilled to be a part of your chickens' new home!
Coops
Amazing product - easy to put together and instructions were easy to follow too. Would definitely recommend!
26. April 2024
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Thank you so much for your great review! We’re thrilled to hear that the product was easy to assemble and that the instructions were clear. Your recommendation means a lot to us, and we’re so happy everything met your expectations. If you need anything in the future, don’t hesitate to reach out!
A trouble free buying experience
A trouble free buying experience! Quick delivery and just what I wanted and more brilliant quality for the money thank you
11. April 2024
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Thank you for your wonderful feedback! We’re so glad to hear that your buying experience was trouble-free and that you’re happy with the delivery and quality of the product. It’s always our goal to provide great value for our customers. We truly appreciate your kind words and are here whenever you need us!
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