I ordered a sunshine coop 4/6 birds and walk in frame The coop was a bit smaller than I had imagined but fine for 4 birds. The delivery was quick and came exactly when stated . There was damage to t... Mehr ansehen
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Das sagen Bewerter
My wife ordered the XL Cottage chicken coop and to might absolute astonishment, assembly was just as it described in the instructions...something which has never happened to me before. The usual proce... Mehr ansehen
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Delivery was fast (though not on the day specified), and the hutch looks good. However, the metal run was very difficult to put together, doesn't look good as the chicken wire hang down between fra... Mehr ansehen
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The products I received felt incredibly poor in quality and completely misrepresented. The XL rabbit hutch was a disappointment; the wood was so soft it seemed almost like balsa, and the MDF sections... Mehr ansehen
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Kontaktinformationen
The Old Ta Centre, Territorial Street, TS3 8DR, Middlesbrough, Vereinigtes Königreich
- 0800 061 4824
- admin@coopsandhutches.co.uk
- coopsandhutches.co.uk
3,6
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172 Bewertungen
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Great customer Service .Well made and easy to assemble
Well made and easy to assemble. James in customer service was extremely helpful. I’ve bought two coups and will definitely buy more. 5 star rating.
6. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Michael,
Thank you for your 5-star review and for continuing to choose us. We truly appreciate your repeat business and loyalty.
We are pleased to hear that the coops were well made, straightforward to assemble, and that James delivered a high standard of support. Feedback like this reinforces the importance of investing in both product quality and customer experience.
We are always here to help and look forward to supporting you again as you expand your setup.
Kind regards
Coops And Hutches
Mixed experience with product quality
The walk-in cage itself is ok, though it feels somewhat flimsy. The main issue I encountered was with the advertised 'Fox Resistant Wire Model.' Despite paying extra for welded 3mm mesh, I received standard 1mm twisted chicken wire. When I raised the problem, the company insisted that it matched their description, even after I sent clear evidence showing otherwise. Ultimately, they only offered a refund for the upgrade, with no solution for replacing the incorrect wire or collecting it. This was disappointing and not the level of service I expected.
28. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Jake,
Thank you for taking the time to share your feedback. We appreciate your business and value the opportunity to address your concerns transparently.
We are sorry to hear that your experience did not meet expectations, particularly regarding the wire specification. That is understandably frustrating, and we recognise the importance of clarity and accuracy when customers are paying for an upgraded feature. While a refund for the upgrade was offered, we acknowledge that this did not fully align with the outcome you were hoping for.
Your comments have been shared internally so we can review how this was handled and ensure our product descriptions, internal checks, and resolution options are fully aligned going forward. We are always here to help and would welcome the opportunity to re engage should you wish to discuss this further.
Thank you again for your honest feedback. It plays a critical role in helping us improve our products and service.
Kind regards
Coops And Hutches Customer Support Team
I had an issue with my rabbit hutch
I had an issue with my rabbit hutch , and was sent a brand new one out the next day without even asking for it, I was told to keep the old one or sell it on , great customer service my hutch even came with a free weather proof cover , amazing service would recommend 👌
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Tracey,
Thank you for taking the time to leave such a positive review. We really appreciate your business and your recommendation.
While we are sorry to hear there was an issue initially, we are pleased we were able to act quickly and resolve it without delay. Taking ownership and removing hassle for our customers is a key priority for us, so it is great to hear this approach landed well.
We are always here to help if you need anything further and we look forward to supporting you again in the future.
Kind regards
Coops And Hutches
Will buy from them again
Arrived exactly when promised, we bought an ex-display model. We have 5 Bantam Hens and one Warren, they are all very comfortable and much happier in their yellow house now.
Took two to put it up in under an hour, good quality, came with easy to follow instructions & labelling.
28. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Olivia,
Thank you for your fantastic feedback and for choosing to purchase from us. We genuinely appreciate your business and your trust in our products.
We are pleased to hear that delivery met expectations and that the ex display coop was straightforward to assemble. It is great to know the instructions and labelling supported a smooth setup and, most importantly, that your hens have settled in comfortably and are thriving in their new home.
We are always here to help should you need any support in the future and we look forward to welcoming you back again.
Kind regards
Coops And Hutches
Cute coop. Disappointing initial experience but excellent customer services
Unfortunately three parts of the coop had cracked during transit. Customer services told me they could have replaced these quickly, but we just repaired them. Although the construction was reasonably easy, I feel that the wood is lightweight, so might not last as long as I hoped given that we live on the west coast of Scotland.
*update* on reading the review the customer service department contacted me with huge apologies and have compensated me. I would say that their customer service is proactive and excellent.
They are carrying out an internal investigation as they believe the coop I received had slipped through their quality assurance.
28. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Sarah,
Thank you for taking the time to share such a balanced and thoughtful review. We appreciate your honesty and, most importantly, your business.
We are genuinely sorry that your initial experience fell short due to the damage sustained in transit. That is not the standard we aim to deliver. While we are glad you were able to carry out repairs, we recognise that this should not have been necessary and we take full accountability.
We appreciate your updated comments regarding our customer service team. Being proactive, responsive, and solution focused is a core priority for us, and we are pleased this came through in your follow up experience. As mentioned, the matter has been escalated internally and is being reviewed as part of our quality assurance process to ensure this does not happen again.
We are always here to help, now and in the future, and we truly value your trust in us. Thank you again for your feedback, it plays a key role in helping us continuously improve.
Kind regards
Coops And Hutches Customer Support Team
100% reliable a brilliant kind company
An amazing company so helpful when our coop was Delivered, some of the boxes were damaged in transit, no fault of coops and hutchs I contacted them and they were brilliant so kind and helpful they replaced the damage item straight away, I hadn't opened the largest of the parcel's as I needed help in doing that to see if that was ok and Giles said to call back if it was damaged even though it was Christmas nothing was too much trouble, thankfully the large box was ok, but the kindness of this company is second to none amazing, will definitely deal with them again, thank you
20. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Carole,
Thank you for such a detailed and generous review. We appreciate you taking the time to highlight both the challenge with the delivery and how it was handled.
While transit damage is outside our direct control, ownership of the outcome always sits with us. We are pleased that the issue was resolved quickly and that our team, especially Giles, was able to support you proactively, even over the Christmas period. That level of service is a non-negotiable standard for us, not an exception.
Your comments reinforce the importance of being accessible, accountable, and solution-focused, particularly when customers need reassurance. We value your trust and look forward to supporting you again in the future.
Coops & Hutches 🙂
Got our rabbit hitch from here
Got our rabbit hitch from here, although it was expensive it was worth every penny, the process was easy to build, and my rabbits have never been happier, it’s cleaner, classy, and really just brings my garden together. Thank you very much!
30. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Ellie,
Thank you for such a positive and thoughtful review. While we appreciate that the initial investment is not insignificant, we are pleased to hear that the quality, design, and ease of assembly delivered clear value and justified the spend.
It is great to know the hutch has elevated both your rabbits’ well-being and the overall look and cleanliness of your garden. That balance between functionality and finish is exactly what we aim to achieve.
Thank you for choosing Coops and Hutches. We genuinely appreciate the trust you placed in us.
The Coops & Hutches Team 🙂
Finished coop is fine
Delivery was good but one of the panels was cracked - we had to glue it and mend it because we needed the coop made that day. Instructions are tricky to follow too. However the chickens love the finished product and are very happen which is more important.
13. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Judith, thank you for taking the time to leave a review.
I am pleased to hear the delivery went well and that your chickens are enjoying the finished coop; that outcome is ultimately what matters most.
That said, I am sorry to hear one of the panels arrived cracked and that you had to repair it yourself due to time pressures. That is not the standard we aim to deliver. Your comments regarding the instructions have also been noted and shared internally, as we are actively reviewing them to improve clarity and ease of assembly.
If you are happy to do so, please get in touch with us via email with your order number and a photo of the damaged panel. We will review this with our warehouse team and look at an appropriate resolution.
Thank you again for the balanced and constructive feedback.
Coops & Hutches 🙂
VERY poor
VERY poor! Poor communication, poor service, poor delivery and poor products. Save yourself a lot of disappointment and AVOID.
11. November 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Lauren,
We’re genuinely sorry to read your review and that your experience has fallen short of expectations. This isn’t the level of service we aim to deliver, and we take your feedback seriously. We’d really appreciate the chance to put things right or at least find a resolution that restores your confidence in us.
Please reach out to us directly at admin@coopsandhutches.co.uk, and we’ll personally review your order and do everything we can to improve your experience.
Coops & Hutches 🙂
Love the chicken house
Love the chicken house, it looks lovely and the design is cool. I also bought the automatic door with it, I love the fact you can add extra stuff when buying the house - so hopefully that is good when I put it together. I did see some comments about the instructions being hard to understand, don’t let this put you off, they are basic but very easy to read.
27. September 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Miss Smith,
Thank you so much for taking the time to share this, it is wonderful to hear you are loving your new chicken house and its cool design. Great choice adding the automatic door too, your hens are about to live in luxury and we love that you enjoyed being able to add extras at checkout. We really appreciate you mentioning the instructions, they are simple and we are glad you found them easy to follow despite some comments out there. Your reassurance will help others a lot. When you put everything together, if you need us, we are always just a quick message away. Enjoy your new setup and give your feathered crew a little cluck of approval from us.
Coops and Hutches 🙂
Really easy to order and delivery super…
Really easy to order and delivery super fast get communication when I didnt realise the cover was inside one of the boxes you can easily whats app through the website , we ordered the xl barnyard coop for our mini lop and he loves it lots of room for him, easy to put together and the cover keeps him nice and dry too !
3. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Rebecca,
This absolutely made our day, thank you! We’re thrilled your mini lop is living his best life in the XL Barnyard Coop. Great to hear ordering was a breeze, delivery was speedy, and that our WhatsApp team could help with the “cover hiding in plain sight” mystery - stealth packaging at its finest. We love that you found it easy to assemble, and even happier that the cover is keeping your little VIP dry and cosy. Give your fluffy foreman a nose boop from us. 🐰
Thanks again for choosing Coops & Hutches, shout if you need anything else!
Coops & Hutches 🙂
Broken door lock (Order No 81161)
The coop was easy to order, delivered quickly and easy to assemble.
The part that I am miffed about is the chain to hold the door lock broke within 2 days of use. I have emailed the admin twice now with no response once on 01/09/25 and again on 22/09. To not receive a response for nearly a month when I politely asked for a new one to be sent out is poor in my opinion.
If an admin responds, please don’t ask me to contact you as I’ve tried!
1. September 2025
Bewertung ohne vorherige Einladung
Avoid like the plague
Firstly I should be able to choose zero stars!
Very poor quality material & construction, not fit for use without additional materials added for strength & waterproofing, if we had not already started painting the pieces I would have returned it.
No parts list/assembly instructions, several parts missing, 1 part broken. As yet we have not had missing parts sent, 3 days after notifiying seller.
23. September 2025
Bewertung ohne vorherige Einladung
The hutch is advertised as XL Large…
The hutch is advertised as XL Large Rabbit hutch. I bought this hutch for 2 baby Guinnea pigs and it is far too small. I don't even think the materials used, it would last a winter. For it lasted basically one night as its far too small it felt cruel housing them in this. I wouldnt even sell this hutch onto anyone, as I don't think its suitable for a small mammal.
29. August 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Wayne,
We’re very sorry to hear that the hutch did not meet your expectations and that you felt it was unsuitable for your guinea pigs. We take feedback like this very seriously and would like the opportunity to resolve this for you. Please contact us directly by phone or email so we can look into this and work towards a solution.
Kind regards,
Coops and Hutches
The coop is nice but a lot of the holes…
The coop is nice but a lot of the holes weren't in the correct places so I had to borrow a drill off a friend to redrill the holes into the correct places
30. August 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Sarah,
Thank you for your feedback. We’re pleased to hear that you like the coop, but we’re sorry to learn that some of the holes weren’t aligned correctly and that you had to redrill them yourself. Please contact us by phone or email as we would be more than happy to resolve this for you.
Kind regards,
Coops and Hutches
Unfortunately not fit for purpose
Don't often complain about anything but unfortunately this is not fit for purpose. I wasn't expecting the world as it is significantly cheaper than others on the market however the coop is flimsy and could be easily broken into by a fox. The wood is thin, the doors and brackets are weak and the pull out tray can be accessed easily from underneath for a fox. I have had to modify this coop significantly and we have now since got a new one from elsewhere. I did approach the company but received no reply so would like to ensure others know what they are getting.
20. August 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Daniel,
We are very sorry to hear that you feel the coop did not meet your expectations and understand your concerns. We take feedback like this very seriously and are disappointed to hear you did not receive a reply previously. Please could you contact us directly by phone or email so that we can look into this properly and work towards a resolution for you.
Kind regards,
Coops and Hutches
Quality of product is absolutely…
Quality of product is absolutely horrible the mosf cheapest material ever will break trying to build it definitely not £200 worth
26. August 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Helen,
We are very sorry to hear about your experience and that the product did not meet your expectations. We take comments like this very seriously and would like the chance to put things right for you. Please contact us directly by phone or email so we can resolve this as quickly as possible.
Kind regards,
Coops and Hutches
This is a tale of two sides
This is a tale of two sides. I'll start with the good then the could improve.
The good...
The ordering process, and notifications for delivery are brilliant, the courier also took great care and everything arrived in good condition. The instructions and pre-drilled holes made assembly super easy and super quick.
The could improve...
The wood and paint finish are quite poor quality, I deliberately went for the white and grey paint to avoiding needing to paint, but I needed to to get the finish how I'd expect, the wood was nicked and split in quite a few places which I've also filled and sanded.
The roof does not align to the body of the hutch on the run extension side. I appreciate the upper roof overlaps this area however wind and rain come from all directions so water ingress did occur, this needed a skirt to be attached to avoid this.
Overall for the price the quality isn't quite there, if your willing to rectify the wood, paint and make some small modifications to the roof then the hutch should be fine.
26. August 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Nicola,
Thank you for taking the time to leave such a detailed review. We’re really pleased to hear that you found the ordering process, delivery, and assembly straightforward, and that everything arrived in good condition. We’re very sorry, however, to hear about the issues you experienced with the finish and roof alignment. Please could you contact us directly by phone or email, as we would be more than happy to resolve this for you. Your feedback is extremely valuable to us and will also be passed on to our product team so we can continue improving.
Kind regards,
Coops and Hutches
First of 5* Service 5* delivery very happy guinea pigs
First of after reading all the bad reviews I was not expecting the best but this Thumper XL hutch is a home to two guinea pig that have settled in very well only had them a week and they are only 8 week old they are two very happy sisters.
Then there the building of the hutch took about two hours to build and very simple instructions to follow it was just hard for one person to build had get my dad involved yes it is an outdoor cage but fits well inside and the cats are leaving it alone
7. August 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Kieran,
Thank you for sharing such a detailed review. We’re delighted to hear that your Thumper XL hutch has provided a happy new home for your guinea pigs and that they’ve settled in so well. It’s also great to know the assembly was straightforward, even if it needed a second pair of hands. We really appreciate your honest feedback and are so pleased the hutch is working well for you.
Kind regards,
Coops and Hutches
amazing customer service from Sam
amazing customer service from Sam! Sorted out my issue and got everything resolved!
15. August 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Dan,
Thank you for your review. We’re so pleased to hear that Sam was able to resolve everything for you and provide the level of service we always aim for. Your feedback means a lot to us.
Kind regards,
Coops and Hutches
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