I ordered an air cooler that was advertised with next-day delivery. A full working week has now passed, and I still have not received the product I paid for. To make matters worse, customer service h... Mehr ansehen
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Das sagen Bewerter
Fantastic customer service! I would 100% recommend this company. I placed my order one day and received it the very next day at no additional cost. That's what I call excellent customer service. I'... Mehr ansehen
I've had my Lux Air Portable Air Conditioning Heat Pump - 3.5kW (12000 Btu) for 6 months now and couldn't be happier. For me personally it was easy to browse the site for a unit suitable for me, order... Mehr ansehen
I bought an air coditioner/heat pump unit, very fast drlivery snd very compeditive price. Unfortunatly a fault devoloped and the german manufacturers would not deal with me and told me to contact my... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
We are the UK's leading supplier of air conditioning, catering to heating and cooling requirements in residential and commercial spaces. Our commitment to customer satisfaction drives us, as we strive to provide a reliable, professional, and friendly service. As a prominent renewable energy supplier in Britain, we offer competitive prices without compromising on energy efficiency. Our extensive range of climate control products ensures we cater to all domestic and commercial requirements, making us your go-to destination for heating and cooling solutions. We are entrusted by the leading brands across the cooling & heating industry.
Kontaktinformationen
Unit 7 Kenfig Industrial Estate, SA13 2PE, Margam, Vereinigtes Königreich
- 01656 838797
- sales@cooleasy.co.uk
- cooleasy.co.uk
Das sollten Sie wissen
4,5
Hervorragend
58 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 33 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
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Hi just what I ordered and works great
Hi just what I ordered and works great
Cheers
1. September 2025
Antwort von CoolEasy Ltd
Thanks for your review! We’re pleased to hear the Air X Pro air purifier is working great and was exactly what you were looking for. Cheers, and thanks for choosing Cooleasy!
Antwort von CoolEasy Ltd
Thank you for your kind feedback! We’re really pleased to hear that everything was handled quickly and without any hassle. If you ever need anything else, we’re always happy to help.
AVOID
AVOID: If you live outside Wales, avoid Cooleasy. Returning a large appliance cost me hundreds in courier quotes, with no help from the company, even though I cancelled within the legal 14-day period. Delivery is easy, but returns are a nightmare.
30. September 2025
Bewertung ohne vorherige Einladung
Antwort von CoolEasy Ltd
Thank you for taking the time to share your experience. We’re sorry to hear that returning your item was difficult — we understand how challenging arranging courier services for large appliances can be.
While customers are responsible for return shipping under the standard 14-day cancellation policy, we are always happy to provide guidance where possible, and we regret if you felt unsupported during the process.
We’ll be reviewing your feedback to improve the clarity of our returns information and the assistance we provide. If you would like us to look into your case directly, please feel free to contact us - we’d be glad to help however we can.
I was surprised just what it took to…
I was surprised just what it took to clear the air in the kitchen. I'm thrilled with the result of the system and the way it works.
2. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von CoolEasy Ltd
Thank you so much for your review! We’re delighted to hear that the system performed better than expected and made such a noticeable difference in your kitchen. It’s great to know you’re thrilled with how well everything works.
If you ever need any help or have questions down the line, we’re always here to assist. Enjoy the fresh air!
worse heater i’ve ever seen and bought…
worse heater i’ve ever seen and bought and i get loads for work. having to pay to return an item you don’t want and is absolutely insane. your products are not want u say they are.
customer care is rubbish.
rude and not helpful
20. November 2024
Bewertung ohne vorherige Einladung
Antwort von CoolEasy Ltd
Thank you for sharing your feedback. We’re sorry to hear that the heater didn’t meet your expectations. We understand how frustrating it can be when a product isn’t the right fit for your needs.
Our return policy follows standard practice, but we appreciate that return costs can be disappointing. We’d be happy to review your order and see whether there’s anything further we can do to assist or clarify.
If you’re open to it, please contact us with your details so we can look into this properly and help resolve the issue.
Bad customer service/Delayed delivery
Bad customer service. Communication is very poor. Unhelpful. Not supportive. They avoid doing work and try to brush you off. Very frustrating. If I can give them a - 1 I would. Ridiculous!
17. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von CoolEasy Ltd
Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear that your experience with us felt frustrating and that our communication didn’t meet your expectations. This is not the level of service we aim to provide.
We take comments like yours seriously, and we’ll be reviewing what happened so we can improve the clarity, responsiveness, and support our customers receive. If you’re willing, we’d appreciate the opportunity to look into your case directly and see how we can put things right.
Please feel free to contact us with your order details - we are here to help and would welcome the chance to resolve the issue for you.
Warranty not honoured Ordered air…
Warranty not honoured Ordered air conditioning unit from this company and it developed a fault within 12 months company ignored me and did not honour the warranty if you know the unit was only eight months old this company is a bag of manure keep away you've been warned And the phone lines don't work and they do not reply to any emails
8. April 2024
Bewertung ohne vorherige Einladung
Antwort von CoolEasy Ltd
HI Tim we do not use Trustpilot as a platform if you wish to get in contact with us please use our email address sales@cooleasy.co.uk
please note we are not able to trace you as a customer from your details provided above
I will never go near them again
I have dealt with this company twice before.
The first time in 2019 was great. They recommended a unit and it was more efficient - a caster broke but a replacement was sent out promptly.
It seems things go okay when they're easy. The problems arise when something non-trivial happens:
Replacing that unit when it broke around September has been a nightmare.
I purchased the same model again, what arrived has a different refrigerant (propane - which is highly flammable) and has "tropical edition" in big bold letters on the box.
The response I got "we didn't say it wasn't tropical". Genuinely via emails. If the seller was in say Brazil that might make sense - not here.
This went in circles for a while. Every fact that could be disputed was, it was like talking to a wall. That tropical versions exist was disputed. That the refrigerant changed was disputed - literally everything. It was incredibly stressful.
After speaking to citizen's advice it was a letter before court claim I got a little bit of leeway out of "if you return it we'll give you a full refund" - this is progress. This is also very difficult to do for an item that weighs 35kg when you don't drive and contains propane (that put couriers off).
It was also claimed they have evidence from the manufacturer about why it couldn't be a tropical unit, this was not forthcoming.
Whether they would have honoured that I don't know but by this point all trust had broken down and I paid the fee for the small claim's court. Each step was as dragged out as the last with responses a day before the deadline.
This experience has cost me £120 (£50 + £70 for the small claims court fee) with this big thing stuck here for what 3 months now?
I hope this warns someone off.
19. September 2022
Bewertung ohne vorherige Einladung
Antwort von CoolEasy Ltd
Thank you for taking the time to share your experience. We are genuinely sorry to hear how difficult and stressful this situation has felt for you, especially after having had positive interactions with us in the past. That is certainly not the experience we want any customer to have.
We understand your concerns regarding the replacement unit and the confusion around specifications. Product models and refrigerants do change over time based on manufacturer updates and evolving regulations, but we recognise that this should always be communicated clearly and without adding to a customer’s frustration. We are sorry if our explanations were not as clear or as helpful as they should have been.
We also appreciate how challenging it can be to return a large, heavy item, and we regret that this added to the overall difficulty. Our aim is always to resolve disputes fairly and in line with consumer regulations, and we work to offer the appropriate remedies, including refunds where applicable.
We are sorry that the process felt prolonged and that communication fell short of your expectations. Your feedback is important, and we will be reviewing how we handle complex cases so we can improve clarity, responsiveness, and support for our customers.
If you would like us to revisit any aspect of your case or assist further in any way, please feel free to contact us directly so we can do our best to help.
Thank you again for bringing this to our attention.
Horrible company to deal with
Horrible company to deal with. Even though I asked their recommended F gas engineer to commission the unit I installed myself he didn’t turn up and since no one else will touch a self-installed system I was forced to test for leaks and then switch it on. All good. Worked fine for a year. Then it conked out. Replaced PCB board but no effect still blowing normal air. So it has to be the compressor. I asked for a goodwill gesture and for Cooleasy to still fulfil their 5 year guarantee. The answer was a firm NO. If you do install it yourself don’t expect these cowboys to provide any kind of useful customer support or care. I think it’s a small cowboyish outfit who are out to make a quick buck. They order from God knows where and then drop you in it if it goes wrong. I doubt very much the would have replaced the unit even if I did get an F gas engineer. Very bad stay clear.
18. Juli 2022
Bewertung ohne vorherige Einladung
Antwort von CoolEasy Ltd
Thank you for sharing your feedback. We’re genuinely sorry to hear about the problems you’ve experienced and understand how frustrating this situation must feel, especially after the unit had been running well for a year.
We’d like to clarify that we always aim to provide clear guidance regarding installation, commissioning and warranty conditions, and we regret if any part of this process felt unclear or unsupported from your perspective. We also understand your disappointment regarding the warranty outcome, and we appreciate you taking the time to explain your concerns in detail.
Self-installed systems can unfortunately limit the support options available from both manufacturers and third-party engineers, which is why professional installation and commissioning are required for the full warranty to apply. That said, we never want a customer to feel abandoned, and we are sorry that your experience left you feeling this way.
We’d still like to look into your case directly to ensure everything was handled correctly and to see whether there are any remaining options we can offer. If you’re willing, please contact us with your order details and the documentation from your engineer, and we will review the situation again.
Thank you for bringing this to our attention - your feedback helps us improve the service we provide.
I have waited patiently before leaving…
I have waited patiently before leaving this review as previously I had a very good experience with my first purchase. However… bought a 2nd system and explained I needed it to heat/cool an out building for my 2 young children whilst our house was being renovated. After having the system installed by an approved F gas installer (just as I did the first time for another out building, which is still working fine) it did not work. My engineer spoke with Cooleasy and they said it was a faulty PCB board and fair play sent another. After installing.. same problem, same error code. My engineer had already said at the start he thought it was the compressor and still thinks it is. I had a 2nd company take a look and they agreed.
After explaining this to Neil @ Cooleasy, he started accusing my Engineer of false reporting even though we have his emails etc then decided the best course of customer service is just to ignore myself and my engineer and hope this will go away!!
I am not about to “go away”. I have paid to have another system installed and my children are lovely and warm… as will my solicitors palms be!
4. November 2021
Bewertung ohne vorherige Einladung
Antwort von CoolEasy Ltd
Thank you for taking the time to leave your feedback. We’re very sorry to hear about the difficulties you’ve experienced with your second system, especially given the circumstances with your renovation and the need to keep your children comfortable. We fully understand how stressful and frustrating this situation must have been for you.
We want to reassure you that our intention has never been to dismiss your concerns or those of your engineer. The replacement PCB was supplied based on the diagnostic information available at the time, and we regret that this did not resolve the issue. We also appreciate that other engineers you consulted have shared their own assessments, and we take that seriously.
We’re sorry if any of our communication came across as unhelpful or accusatory - that is not the service standard we aim for. We would like the opportunity to review the full details again so we can better understand what happened and determine what further support we can provide.
Please get in touch with your order information and any diagnostic reports your engineers have supplied, and we will ensure the matter is revisited promptly by the appropriate team.
Thank you again for bringing this to our attention.
I ordered a massive cooler from this…
I ordered a massive cooler from this company and I needed it as fast as I could for certain thing at work. The cooler was delivered in less then 24 hours! Absolutely stunned haha thank you guys, I will definitely order again just for this act of kindness.
19. Mai 2020
Bewertung ohne vorherige Einladung
Antwort von CoolEasy Ltd
Thank you so much for your fantastic review! We’re really glad we could get your cooler to you so quickly - it’s great to hear it arrived in under 24 hours and helped you out when you needed it most.
We truly appreciate your kind words, and we’d be delighted to help you again anytime. Thanks for choosing us!
I purchased a Midea System from…
I purchased a Midea System from Cooleasy in June 2018, was advised by Danny that it was better than the Panasonic which is what i originally wanted to buy, I asked him about fitment as my brother repairs A/C units on cars and he said it was very easy to fit and supplied me with plastic pipes instead of the copper ones for that reason. I used it for a few weeks in the summer of 2018 and it was working fine and didn't use it again until December 2019 and it wouldn't work!, contacted an engineer who told me that the compressor was broken and I would have to have a complete new unit as Cooleasy sold me the old system gas of R410 instead of the R32, I contacted Neil and he also told me I needed to buy a new system, which I was very angry about due to the fact that the unit worked for a few weeks and cost me £400, I contacted Midea for advice who told me that plastic pipes should not be used as they are not Industry Standard and it should be copper pipes. So it seems i have been sold old stock with no warranty !!!!
23. März 2020
Bewertung ohne vorherige Einladung
Antwort von CoolEasy Ltd
Thank you for taking the time to share your feedback. We’re very sorry to hear about the issues you experienced with your system, and we understand how disappointing and frustrating this situation must have been - especially given how little use the unit had.
We’d like to clarify that we always aim to provide accurate guidance based on the information available at the time of purchase, and we take concerns about installation advice and product suitability very seriously. We’re reviewing the details you’ve raised so we can better understand what happened and ensure our processes remain clear and consistent.
Regarding the refrigerant type and pipework, installation standards and product specifications have evolved over the years, and we appreciate you bringing your experience to our attention. We are also sorry that you felt unsupported when seeking help. That is not the level of service we strive to provide, and we regret that your interaction with us left you feeling this way.
We’d still like the opportunity to look into your case directly to see if there’s anything more we can do, or if there are options we haven’t yet explored. Please feel free to contact us with your order details, and we will do our best to assist.
Thank you again for your feedback - it helps us improve both our communication and the support we provide.
First of let me say that the Midea…
First of let me say that the Midea system I bought is as good if not better than a Toshiba system i had professionally installed.
After a year the Midea system developed a fault. A leak.
I phoned Cooleasy several times, each time they said they would get hold of the engineer they use in my area. Did that happen, no. So much for support.
Now i have a problem, hot weather, no air con. I spent a lot of time on the net and on the phone trying to get somebody to check the system. Some people would not touch a Midea system and others very rude and expensive as the system was self installed.
My point is if you self install and you need help i found Cooleasy talked service but nothing happened. This was June this year.
As i wrote before the Midea system is very good but just in case you have problems, find your own installer first.
16. August 2019
Bewertung ohne vorherige Einladung
Antwort von CoolEasy Ltd
Thank you for taking the time to share your feedback, and we’re pleased to hear that you’ve been happy with the performance of your Midea system. We’re very sorry, however, for the difficulty you experienced when trying to arrange support after your unit developed a leak.
We fully understand how frustrating it must have been to deal with this during hot weather, especially when you were trying to get assistance quickly. This is certainly not the level of follow-up service we aim to provide, and we’re reviewing what happened in your case to ensure we respond more effectively in situations like this.
Self-installed systems can sometimes limit the number of engineers willing to carry out repairs, but we do recognise that we should have communicated more clearly and assisted more proactively in helping you find a suitable technician. We’re taking this on board and working on improving our processes for customers who choose self-installation.
We’re glad to hear you rate the Midea system highly overall, and we genuinely appreciate your constructive comments. If you still need support or would like us to help locate an engineer now, please feel free to get in touch - we’re here to help and want to make things right where we can.
The place to buy air conditioning
Spent hours in the last few weeks researching portable air conditioning units for small office use. Spoke to several companies - cooleasy.co.uk were BY FAR the most knowledgeable and professional.
They were actually interested in what I was trying to do, considered every possible solution, and actually KNEW "inside-out" the machine they finally sold me. They were the only ones who knew how far I could extend the vents, and went miles out of their way to get the correct trunking to me.
Delivery was on a day to suit me, and cooleasy phoned several times to confirm I was happy with it all (and even thanking me for my custom). They use an expert courier which notifies you on the day of the delivery slot - cooleasy don't skimp on the delivery either.
Compare prices if you must online - they are competitive, perhaps a very few pounds either way of the cheapest. Remember, though, that you get exactly what you pay for in life, and this company is worth any small extra for the care Brian, Neil and the team take with each and every customer.
This really is the company to use, as "cool" as the products they sell - can't wait for a really hot day to try out my new machine now! Thanks, cooleasy!
18. Mai 2018
Bewertung ohne vorherige Einladung
Antwort von CoolEasy Ltd
Thank you for such an incredible and detailed review - it truly means a lot to us. We’re delighted to hear that our team were able to give you the knowledge, clarity and support you needed while choosing the right portable unit for your office. Understanding each customer’s situation and offering the best possible solution is exactly what we aim for, so it’s wonderful to know this came through.
We’re also glad that the delivery process and follow-up calls helped make everything smooth and convenient for you. Brian, Neil and the rest of the team will be thrilled to hear your kind words.
Thank you as well for recognising the value of the service we provide — we believe great support should always accompany great products, and we’re pleased that this added to your overall experience.
We hope your new unit keeps your office perfectly comfortable, especially when that first warm spell arrives! If you ever need anything else, we’re always here to help.
Cooleasy Air Source Heat Pump
After doing loads of research online on what air con unit to buy for heating an annex, I gave Cooleasy a call to discuss my findings, as they had some pretty competitive prices online.
I spoke to Neil (I think!) who took the time to explain all my options, which really helped in making my final decision on which unit to buy.
Back to the internet to get the cheapest price and it came down to two companies; one of them being Cooleasy who were ever so slightly more expensive. Because of the conversation I'd had and the reassurance from Cooleasy that I could call them with any questions that I might have, I decided to purchase the unit from them.
It turned up the next day and, thanks to the advice and guidance, it's now working brilliantly heating the annex at a fraction of the cost of electric radiators. I'm not sure that we'll use it for cooling, given our wonderful British summers, but I'm very happy with the service I received, and was happy to pay a little bit extra for it.
9. Dezember 2016
Bewertung ohne vorherige Einladung
Antwort von CoolEasy Ltd
Thank you so much for your fantastic review. We’re really pleased to hear that your conversation with Neil helped you feel confident in choosing the right unit for your annex. Our goal is always to provide clear, helpful advice, so it’s great to know that it made a difference in your decision.
We truly appreciate you choosing us, even with slightly cheaper options available elsewhere. It means a lot that you valued the support and reassurance we aim to offer every customer.
We’re delighted to hear that the unit arrived promptly and is now heating your annex so efficiently. If you ever do decide to test out the cooling side - even during one of our rare warm British days - we hope it serves you just as well.
Thanks again for your trust and kind words. If you need anything at all, we’re always here to help!
If you need an Air conditioning unit I would recommend cooleasy EDITED
Was unsure which A/C to buy (minefield) so emailed few companies for advice did not want to spend £1000 on the wrong one and wishing I had asked the questions.
Cooleasy (Neil) was very helpful and hence bought from them, had bracket missing contacted them another was shipped next day, very happy with the service and would recommend
20TH MAY FINALLY GOT THIS WORKING HAD TO BRING IN A PROFESSIONAL EXTRA COST AS PIPES ARE RUBBISH TO WORK WITH SO HE REPLACED THEM, HE EVEN HE STRUGGLED TO UNDERSTAND THE INSTRUCTIONS.
ON A GOOD NOT IT WORKS WELL NOW!
27. Oktober 2015
Bewertung ohne vorherige Einladung
Antwort von CoolEasy Ltd
Thank you for taking the time to share your detailed feedback. We’re really glad to hear that Neil was able to help you choose the right A/C and that our team got the missing bracket sent out quickly. We truly appreciate your patience throughout the process.
We’re sorry to hear about the difficulties you experienced during installation. We understand how frustrating that can be, and we’ll certainly pass your comments along so we can continue improving our instructions and overall experience.
On a positive note, we’re delighted that everything is now up and running well. If you ever need further assistance, we’re always here to help — and thank you again for recommending us!
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