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Consultus Care & Nursing Bewertungen 97

TrustScore 4.5 von 5

4,6

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

What an amazing experience, right from the start, guiding with patience and care all the way, made me feel safe and secure and confident in what I was doing, before even getting to the UK to start the... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Meeting Emma as my consultant was a such a God send! She immediately made me feel at ease in the new environment and gave me the confidence boost I needed to launch a career into caring. She listened... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

What an incredible team at Consultus! Training is comprehensive and thorough. Accommodation is excellent too, very comfortable and clean, situated just around the corner. Thank you team for your time... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I have recently completed my 5 days of training with Consultus Care.I stayed in one of their carers house which was provided ,and was very clean and comfortable and only a short distance from their o... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Häuslicher Pflegedienst

Vom Unternehmen geschrieben

Consultus Care & Nursing agency is a long-established, family-run, provider of live-in carers and nurses offering 24-hour, personalised, private live-in care and live-in nursing in your own home. Since our family-led firm was established in 1962, we have stayed true to the vision of our founder, the late Mrs Anne Stevens, who knew that people feel better at home. We cover a wide variety of locations across the UK, meaning that wherever you are, we can provide care for you.


Kontaktinformationen

4,6

Hervorragend

TrustScore 4.5 von 5

97 Bewertungen

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Bewertet mit 1 von 5 Sternen

The carers were good in the main

The carers were good in the main, apart from one. My mother liked her, and she came twice, but I had to do a significant amount of cleaning in the carer’s room after she left- I suspect vomit, which accords with mother’s account of what she heard one night, and money went missing from mother’s hair cut fund- the lady did cut her hair but the fund was there for a previously contracted hair cutter.
By far the main problem we encountered was the ‘Care Consultant’ we were allocated- Mirella Malluzzo. She was a domineering woman who bullied my mother, myself and her staff. She wanted my mother to accept a two week live in care pattern. I told her my mother didn’t want that. My mother told her the same, but when I was away Malluzzo turned up and bullied my mother into accepting that. So mother was bullied into accepting what Malluzzo had already been told she didn’t want. I honoured that commitment that my mother had been intimidated into, then I immediately sacked the firm.
So, by all means deal with this company because the majority of the carers we had were very good, but if you are assigned Ms Malluzzo as your Care Consultant, just ask for someone else, and if you don’t get that- THEN DON’T BOTHER.
Our experience dates to Jan 2022

28. Dezember 2023
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Antwort von Consultus Care & Nursing

Dear Mr Chapman,

In response to your review, we provided a care package via our trained carers on a trial basis (that was extended with your agreement) on the terms that you requested for your mother, who was delightful and very well-liked by Mirella, our local Regional Care Consultant and, by the carers we placed with her from Nov 2021 until Feb 2022.

As you know, a family member was also involved with your mother’s care, and Mirella and our carers got on very well with that person.

Within this managed care model we follow a well-established and proven code of conduct: Mirella is routinely observed in our clients’ homes, and well regarded. She managed the care package on your mother’s behalf whilst always remaining professional and empathetic; Mirella’s primary focus was her client (namely your mother) and she reported to her own management at the time that she felt the care package was challenging due to your conduct and involvement around changing existing safe medication administration practices.

This was very concerning, and in this regard, two Safeguarding Reports with Social Services were raised by ourselves, and by a third party respectively.

You mention in your review money going missing but this was never brought to our attention at the time so I am unable to comment. If any concerns had been raised, we would have carried out a full investigation.

If you are still unhappy about the service we delivered, please feel free to contact us to discuss when we recommend yourself, and other family members involved with your mother’s care, be invited to a face-to-face meeting.

Yours sincerely,
The Managed Care Team at Consultus Care & Nursing

Bewertet mit 5 von 5 Sternen

Best Agency to work for

Best Agency to work for. Bookings are always available and information communicated effectively and on time. I have been happy with all my bookings so far.

17. November 2023
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Antwort von Consultus Care & Nursing

Dear Catherine
Thank you so much for taking the time to write us a review and thank you too, for all your hard work caring for our clients.
We are so proud of all our carers and really pleased to hear you are happy in your work.
With very best wishes, from all at Consultus Care & Nursing Ltd

Bewertet mit 5 von 5 Sternen

The Pursuit of Excellence

The Pursuit of Excellence was our school motto, and something I’ve been mindful of moving forward.
When I wanted to join a care agency, Consultus Care and Nursing was a natural choice… having worked for them as a care consultant several years earlier I knew just how well this company operated - Excellent on so many levels.
From initial contact with their wonderful reception team, through their recruitment and training processes and up until I was offered bookings via my dedicated care consultant, I found everything professional, efficient and straightforward.
Consultus is a family-run business, and I do feel you benefit from this more personalised approach than from some of the larger, multinational companies. They have over 60 years experience in placing carers and nurses into suitable bookings; their high reputation, correlates with the high standards throughout their operation.
I’m delighted to be part of their team and thoroughly enjoy my placements, matched to my choice of working pattern and skill set.
Not only do I recommend them to carers and nurses looking to join an agency, I would have no hesitation in booking Consultus to care for one of my loved ones at any time in the future.

20. Oktober 2023
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Antwort von Consultus Care & Nursing

Dear Jacky
Thank you so much for writing such a wonderfully heartfelt review. We agree, Consultus is indeed a lovely place to work and we are so pleased that when you returned, you decided to stay part of the Family! To experience both sides of working with us must be rather interesting and we’re glad we lived up to your expectations. It is also lovely to hear you’ve received such a positive outcome in both your roles - you have certainly lived up to your school motto! We are privileged to be able to help clients with great carers like you and we do hope all continues to go well for both you and your clients. Thank you once again, so much, for recommending us and, more importantly, thank you for choosing us!
With very best wishes from all at Consultus

Bewertet mit 4 von 5 Sternen

Self-Employed live- in care worker

I have been a self-employed live-in care worker for Consultus for 13 years and have always had regular placements. I have spent over 4 years with most of my regular clients as this continuity works for them and myself. All the staff work as a Team and are supportive and understanding.

11. Oktober 2023
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Antwort von Consultus Care & Nursing

Thank you, Tanya for taking the time to write a review. We would especially like to thank you for your loyalty to your clients and Consultus. We truly value and appreciate everything you do and congratulate you on your continued successful career.
With very best wishes from the Consultus Team

Bewertet mit 5 von 5 Sternen

I have been working through Consultus…

I have been working through Consultus for the past 19 years and have never been without a placement. The consultants are very very supportive and kind and will help in every way. A kind ear to listen and Broad shoulders to lean on. Thank you Consultus for going the extra mile

1. Oktober 2023
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Antwort von Consultus Care & Nursing

Dear Patricia
Thank you. What a wonderful review! It means so much to everyone in the office that you have felt supported and listened to over the many years you have been with us. What a journey you have had! Your care and dedication have been exemplary. Thank you SO much for everything. You’re Amazing! 😊
Best wishes, from all at Consultus Care & Nursing Ltd

Bewertet mit 5 von 5 Sternen

I have been as a live-in carer with…Consultus since 2011

I have been as a live-in carer with Consultus Care since 2011 - it was such a completely different career move to the industry I was in previously but when a good friend of mine suggested “have you thought about caring “ I decided to try it
I have never regretted doing this as from day 1 I was assisted and looked after by the team at Consultus’s office especially Carolyn who after the recent passing of one of my dearest clients of 8 years phoned me a couple of times to see if I was okay as this was my first experience of end of life care -
The training department and all the lovely ladies who are at reception have always been so helpful

23. August 2023
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Antwort von Consultus Care & Nursing

Dear Sonja
Thank you so much for your very kind words. We are really pleased to be able to help and glad to hear your experience over the years with your clients and the staff at Consultus has gone so well. We will pass on your good wishes to those you mention. Thank you.
It is wonderful to hear you are enjoying your career as a carer and thank you so much on behalf of all your clients for all your hard work and dedication.
With best wishes from everyone at Consultus Care & Nursing

Bewertet mit 5 von 5 Sternen

Consultus Care.

Consultus are a very professional organisation to work for, staff are always treated with respect. All training needs are indendtified in a timely manner and courses are provided for the employees. Managers are very supportive and work well as a team.

15. August 2023
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Antwort von Consultus Care & Nursing

Dear Janice
Thank you very much for taking the time to write us a review - we really do appreciate your feedback and are so grateful for everything you do to support your clients.
The staff at Consultus strive to provide the best possible tools to aid carers to work to their best abilities and we are so pleased you believe we have achieved this.
Thank you, once again, from Consultus Care & Nursing

Bewertet mit 5 von 5 Sternen

When one door closes another (better!) one opens - thank you Consultus!

Circumstances changed for me seven years ago in South Africa and being of “a certain age”, I thought, “Oh help, what do I do now?!”
A close schoolfriend was already working as a live-in-carer with Consultus and said “Come and try it, just give it a go!” Unsure and with trepidation I booked my flight, little did I know what a positive turn of events lay in store for me!
Here I am all these years later having had an amazing time! I’ve met and had the privilege to care for many remarkable people, travelled and worked in so many beautiful and interesting areas of the UK, all the while topping up my pension pot and adding to my financial security.
None of this would have been possible without the wonderful people at Consultus! The Care Consultant team have always found me bookings for the dates I’ve requested, are friendly, cheerful and positive and make me feel valued for the work I’m doing. Caring work is deeply rewarding but of course there are tough times when assisting people in the twilight of their lives. These are the times when the wonderful Consultus Care Consultants really are appreciated, an exceptional team who listen to your challenges with empathy and understanding.
With the friendly Reception team, the fantastic Training team, the wonderful Care Consultants - I’m proud to be associated with this terrific company!
Thank you Consultus!

14. August 2023
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Antwort von Consultus Care & Nursing

Hello Deanne
What a beautifully written review – thank you so much! This means the world to all of us at Consultus.
We are so pleased you chose Consultus for your career as a live-in carer and it’s rather wonderful to hear your experiences with us and our clients over the years have been interesting and rewarding.
Our Care Consultants strive to provide the support, understanding and empathy carers need to aid their journey and we will of course pass your kind words on to the Consultants, and to our Reception and Training teams. We would like to thank you too, for all the very hard work and support you provide.
With such dedicated carers we really feel able to help our clients live well and independently in their own homes. You are truly valued!
With best wishes from all at Consultus Care & Nursing

Bewertet mit 5 von 5 Sternen

I am a carer

I am very happy with the support and guidance I receive

21. Juli 2023
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Antwort von Consultus Care & Nursing

Thank you so much for your feedback, Julie. It is brilliant to hear that you are happy with the support received from Consultus. We've received wonderful feedback from your clients and we hope all continues to go well. Kind regards, The Consultus Team

Bewertet mit 5 von 5 Sternen

I chose Consultus Care & Nursing

I chose Consultus Care & Nursing, due to 60 years of experience in the Industry. Their professionalism and care was evident from the moment of my first interview with recruitment to the 4 days of training and exceptionally capable agents carefully match their clients with carers. Knowing the standards are high, I am proud to be a part of the team. I love being a carer most of all. Bev

1. Juli 2023
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Antwort von Consultus Care & Nursing

Thank you very much for your lovely feedback, Bev. It is great to hear how smooth your journey through recruitment and training has been. Congratulations on completing your induction training and we hope you enjoy your bookings! Kind regards, The Consultus Team

Bewertet mit 5 von 5 Sternen

Hi my name is Stephanie Godfrey,

Hi my name is Stephanie Godfrey,
I've been a live in carer at concultus
Care and nursing since July 2013.
I have been extremely happy for the last 10 years.
The consultants are extremely helpful and so nice to deal with they are always their and willing to help. They go out of their way to place you in a booking that suits you. I've learnt so much in the last 10 years and I've enjoyed every munite of being part of the councultus team.
I started my journey with concultus and I will end my journey with concultus they are the best and I know that our clients think so 2.

29. Juni 2023
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Antwort von Consultus Care & Nursing

Thank you for your feedback, Stephanie. We are so pleased to hear how much you enjoy working with Consultus.

Bewertet mit 5 von 5 Sternen

Extremely happy, grateful and satisfied carer!

I am a carer with Consultus and can honestly say that this agency are leaps and bounds ahead of the rest! Super communication, extreme professionalism, friendliness and fantastic organisation, support and assistance are but a few of their outstanding qualities! I am so glad I joined and truly feel valued and part of the team. ;-)

Thank you!!

29. Juni 2023
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Antwort von Consultus Care & Nursing

Thank you so much for your lovely feedback. We always strive to ensure our carers feel supported and valued, so it is wonderful to receive feedback that reflects this :)

Bewertet mit 5 von 5 Sternen

Caring at its very best!

It is such a privilege working for Consultus. They care for their clients and carers. If you need genuine, loving, professional care. Look no further. Consultus is the real deal.

10. April 2023
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Antwort von Consultus Care & Nursing

Dear Donyale
Thank you so very much for such kind comments and for all your hard work as a carer! We are really pleased to hear you feel so positive about Consultus.
As you well know, caring can be such a difficult role, and I am glad to hear you feel so well supported. We honestly believe it's carers like you who give Consultus its status and are very lucky to have you represent us.
Thank you so much, once again, for all your hard work and for your lovely review!
The Consultus Marketing Team

Bewertet mit 5 von 5 Sternen

The Professional Agency

I joined Consultus in September 2014 and have never come across any problems. A very big thank you to all the Care Consultants who are such a pleasure to talk to,for their efficiency and expertise they have provided me with all these year's and for the wonderful bookings. Also thank you to everyone in our Training Department who are professional and keep us up to date with all our training which we need to have Consultus is so compassionate I have been trained well to meet our clients expectations in different ways and how to care for them properly when they are terminal.
I'm grateful that I joined Consultus as I have learned alot and I am able to cope with challenging situations.
I would never change it for another agency.
Thank you Consultus.

24. März 2023
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Antwort von Consultus Care & Nursing

Dear Mary,
Thank you so much for your very kind comments!
We are delighted to hear you are having such an amazing career, in this sometimes difficult, but oh-so-rewarding role. The staff at Consultus strive to make it the best independent live-in care company it can be, and we truly believe it's carers like you who give Consultus its status.
We are incredibly lucky to have you represent Consultus and thank you again for all your hard work and your lovely review!
The Consultus Marketing Team

Bewertet mit 5 von 5 Sternen

Consultus is “Simply the Best” Care…

Consultus is “Simply the Best” Care Agency!
I must admit, that I have not had any association with any other Care Agency with whom I can compare, but since starting work for and through Consultus Care & Nursing almost 15 years ago, I have personally, and constantly found that I have received the very best service through them .... that’s why I will always stay loyal to them and recommend them.
I feel Privileged and Proud to ‘belong’ to a Company that at all times, endeavours to give their full support, attention and professional assistance to their Carers and Clients alike!
All their Consultants are friendly, skilled and professional, and a pleasure to deal with (there’s too many to mention by name) as they have always provided their support kindly, willingly and efficiently, and in the most pleasant manner, always ensuring that I have continuous work. This I have always appreciated so much, and am grateful that Consultus also ensures that all their Carers have on-going, up-to-date and regular training, in order to equip them with the knowledge and expertise, they need, to provide the very Best Care for All their Clients!
I find My job as a Live-in Carer Special and really Rewarding and it’s wonderful that Consultus and ALL their Management and Staff wholeheartedly DO Care as well!

15. Februar 2023
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Antwort von Consultus Care & Nursing

Dear Catherine, what an incredibly kind review! We are so happy you feel this way and are very grateful for everything you do and the support you provide us and our clients. We hope to continue working with you for years to come and thank you for taking the time to leave such a lovely comment!

Bewertet mit 5 von 5 Sternen

I am now into my 5th Year

I am now into my 5th Year
working as a live in carer...with
Consult us care and nursing Its Definitely the best agency I have ever worked through...True kindness and professionalism reflecting through from front of house switchboard ladies.. Agents and training staff... I've worked with some amazing clients. All over UK and found it very rewarding I have enjoyed moving around the country meeting these Admirable people in their homes...
I hope to continue as I feel well looked after by the agency who do their best to match me with like minded clients... I really feel that what I am doing is Worthwile..

31. Januar 2023
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Antwort von Consultus Care & Nursing

Thank you so much for taking the time to complete a review for us, Julie, and thank you for your praise regarding our staff and clients. We are overjoyed you are enjoying your career as a live-in carer. We do try to be the best independent live-in care company in the sector and we really do believe that it is carers like you who make the company what it is. Thank you so much, once again, and we do hope you continue to enjoy your time with us.

Bewertet mit 5 von 5 Sternen

Professional Team

It has been a breath of fresh air dealing with such a professional company where you are treated with respect at all times from the friendly ladies at reception, the fabulous Agents, especially Louise who has walked this journey with me, to the great training staff who ensure our training days are filled with updated information and lots of laughs.
I have been matched with wonderful clients barring one, where Louise was such a reassuring and caring voice at the end of the line assisting me all the way...
I am into my 5th year now and I am proud to be one of the Consultus Carers.

26. Januar 2023
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Antwort von Consultus Care & Nursing

Thank you for taking the time to complete a review for us, Anita. We are overjoyed that you feel this way. We strive to be the best independent live-in care company in the sector and we truly believe that it's the carers like you and internal staff that make the company what it is. Thank you again and we look forward to spending more time with you through our consultants and clients.

Bewertet mit 5 von 5 Sternen

Consultus. The best.

I have now been working for Consultus Managed Care for over a year and I can honestly say it’s great to be a part of their team. I have been treated with the greatest respect and when needing advice the managers are there to help. I have been matched up with clients very well, something I feel is important as you are with that client for most part of the day when in a booking. The Company ensures their carers own well being is looked after, which makes one feel part of the team. I enjoy helping people and love my new career with this company.

7. Dezember 2022
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Antwort von Consultus Care & Nursing

Dear Joan,
Thank you so much for your very kind comments. We are incredibly happy to hear your experience with the staff at Consultus has gone so well and will pass on your good wishes to our Managed Care department. It is wonderful to hear you are enjoying your journey as a carer and thank you so much for all your hard work.
The Consultus Marketing Team

Bewertet mit 5 von 5 Sternen

Great Company to Work For

In managed care our training is always kept up-to-date and tailored to clients, but the best part of working with Consultus is the amazing support from my manager, Mel.

5. Dezember 2022
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Antwort von Consultus Care & Nursing

Dear Suzette,
Thank you very much for your lovely review. We are very happy you feel this way and have left a lovely compliment for Mel. We are so grateful for everything you do to support our clients and thank you so much for all your hard work.

Bewertet mit 5 von 5 Sternen

Journey of a Live-in Carer.

My journey as a Carer started in March 2019 when after decades of a sales and marketing career I wanted to switch to a more fulfilling career where I could make a difference in the lives of others. I am so grateful that my entry into the life of a live-in carer could be with the help of Consultus Care. The Consultants at the office are always on hand to give support and assistance where needed and I have always had clients, new and regular, during the past few years. I can comfortably recommend Consultus Care for anyone who is interested in starting an own journey as a Carer to the vulnerable elderly. Live-in caring comes with challenges but also with so much to be grateful for. Thank you Consultus Care for making it that much easier to continue with my chosen career.

14. September 2022
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Antwort von Consultus Care & Nursing

Dear Karen, thank you so much for your review. We try to go above and beyond for all our carers & clients to ensure they feel supported, reassured and, looked after. What a career change and one we are very grateful you chose. Thank you again for choosing Consultus, we are extremely lucky to have you!

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