Comcast Bewertungen 103

DO NOT USE THEM. They make mistakes with your account then blame your for the mistakes and can only help over the phone then complain that you did not send backup documents. How am I supposed to send documents over the phone. HORRIBLE TO DEAL WITH!

I called to cancel my business service today and was told I have to wait 30 days to cancel. I don’t have a contract and this is a total rip off so Comcast is actually getting an extra month service from me when my business is already closed. This is corporate greed that it’s worst and I will never go with Comcast again Stay away.

This is terrible company! They told me after 15 years of being a customer I would have to drive 45 miles to the UPS store to return their equipment. This company had no problem bring the equipment but now the burden on getting them their equipment back. They should save a few more pennies on their broken English speaking customer service and hire some Parrots they can repeat the same lines over and over and will have no idea what your saying.

I would put a zero if I could. Came in on a Monday, no internet after over 5 years with them. Called and stated our auto ACH was turned off and sent to collections. No reason why, just off. No communication at all even attempting to alert us. Poor gal was very helpful to her limit, but if you run a business that runs solely on the internet, I'd look somewhere else.

Worst customer service ever jesus christ. Transfer here and there. And then I CANT EVEN UNDERSTAND THE PERSON HELPING ME WITH THEIR THICK ACCENT. So hard to do anything with these guys. Literally on the phone right now and I cant even get a human on the phone. jfc.......

Constant spam. I recieve 5+ letter per WEEK from comcast business, despite the fact that I already use their service. They are disguised in important looking envelopes saying "time sensitive, open immediately" and other seemingly important vague labels. I have called them multiple times and filled out there online form to remove myself from mailing list. Still receive dozens of these per month. Makes zero sense.

I want to pay a flat rate for Internet connectivity indefinitely. I do not want to call your representative every two years to play a numbers game. I want a solid rate that lasts indefinitely. This is not a discounted contractual rate that spontaneously results in marketing phone calls and my time being wasted when it is about to expire. All I need from a service provider is the service, not a game to keep the price reasonable. I am more than happy to find an alternative provider now that there is one available.

At this point, i can't even review the service. What i can review is custumer service. I made a request and someone reached out mentioning a survey of land, said they'd get back to me in roughly a week, never heard from him again, despite my attempts to reach back out. If you can't appease to your customers and at least take acknowledgement, what kind of business are you?

If your business relies on a dependable, consistent internet connection, go ANYWHERE else.

Worst customer service. Long waits to speak with customer service. Fees to set up "new contract" even when you are already receiving services....such a scam.

The worst experience I’ve ever delt with. Sales signed our business up, scheduled installation. Installer came out, tore our box and wires out of building, said they needed a tech to come fix a problem, and he would be back that evening. Tech shows up, says problem is fixed but can’t get in touch with installer. Called comcast. 2.5 hours later and literally 10 different transfers they can’t see where anyone came out and says I don’t have service at the location yet we’ve got a bill. Asked to cancel service only to be transferred again and still service on an account that was never installed. The worst customer service experience I’ve ever experienced and I’m technically not even a customer yet, although their billing system says we are.

I really wish I could give no stars. Cancelled service the proper way almost 6 months ago and I am still fighting with them to stop billing us. They show all records for disconnect but despite that we are now in collections and still fighting to get them to erase the false charges. Hours and hours wasted on the phone and every time they promise to fix it. Do yourself a big favor and go with Verizon.

Not sure where the ball got dropped, but the small business i was working for did NOT need BVE. Whoever sold them this product and keeps convincing them they need it is lying to them, and I wasn't able to convince them otherwise, and I quit. A place with 3 employees, none of them full-time or computer literate has any business running VoIP.

Have been trying to get my internet speed increased out of contract for the past week. Been passed around from retention specialists, sales, tech support and they cannot simply increase my speed. Being a business, we don't have time to wait this long for a simple increase in speed.

Is there a worse internet company? They are kings of price gouging to small businesses. I had 100mb and paid $479/mo. Yes, you read that right. Thankfully I have moved on and will NEVER return to Comcast. I will be letting my massive network of business owners know my solution to saving over $300/mo. with MUCH faster internet.

This company is the worst I have ever dealt with when it comes to taking advantage of their customers. Heartless! Bill went from $390 to $690 due to being out of contract. My wife handles our payables and missed this increase for 5 months dealing with cancer. When I called to see if they would help, they mentioned they could get us back on the $390, but would offer nothing to help with the additional $1500 we paid. I told them we would cancel and their response was, you're required to give 30 days notice. Basically so they could stick me for one more month, only with year end price increase, it's now over $700. We not only canceled our business account, but we also canceled our home account. Hope it was worth it for them, because I will NEVER deal with Comcast or Xfinity ever again and I will make sure everyone I know here's of my experience.

Really awful. We have had a Comcast Business plan for over 10 years. Where we are located, there is no real competition. They are awful. Parts of their technology keep failing and their backend help are obviously located overseas and are untrained. Our most recent experience was loss of voicemail on our business line. Due to the tech's lack of training, it was a miracle that service got restored after a couple of hours on the phone. The problem ended up being Comcast had moved the voicemail to our nonpublished number from our published number without our knowledge. Problems like this have happened on a regular basis with Comcast. Get a different vendor if you can.
Jan 22 update: Comcast problem still not fixed after 2 days. Really all they have to do is activate voice mail on our main business line. Is this nuclear physics? No. Comcast is using the Boeing plan to destroy their business from the inside by outsourcing services to the lowest bidder.

Bought a division of a business who used Comcast VoiceEdge and wanted to port the phone number of that division, not the whole account. I signed up with them specifically so porting the number is smooth, going from one Comcast customer to another. 35 days and multiple hours and phone calls, and multiple service tickets that they closed without resolving, the number is not ported yet and I am losing customers. They apparently sent the ticket to fraud dept because after the account owner in the selling business called them and gave permission to port the number, they called the business themselves and talked to someone who had no idea what was going on and were told not to port it. Assuming this is a mistake and not incompetence, one would think it can be fixed. The selling account owner and me got on the phone with them together and they could do nothing but put us on hold and come back for about an hour, then tell us it is resolved. Next day the ticket is closed and nothing is resolved. Another round of calls and they gave us the number to legal who said they did not deal with this and they referred us to fraud. They said they did not deal with this and back to customer service. Customer service after almost 90 minutes on the phone told us that their "higher up" department suggested I hire a lawyer to get this done. I asked to make sure that I'm not imagining things, but it was what they said. Sue us so we can fix your problem. I cancelled the service and went with another provider, but not before paying $280 because I did not cancel in the first 30 days. Sounds like that's all they wanted. Keep me on the hook till the 30 days are up then give me a ridiculous answer so I would cancel and pay them the fee.

I had a terrible experience with Comcast Business in Caroline County. The service has been absolutely horrible, and the customer service is a nightmare. I had to cancel my service due to an unexpected office move because the building was sold, but they gave me the runaround during the process. Even after I officially canceled, they continued to charge me for services I no longer had.

When I called to dispute the charge, my concerns were completely ignored. I even tried their online chat, but it was the same story—no one would listen to my concerns. This is truly bad business all around. I would not recommend them to anyone!