Terrible service. You assume abuse of the service and claim to charge for it. In that case, you can limit the service when there is excess and suspend. Paypal has return protection and for less th... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
HE IS A SCAM I BOUGHT RDP NO ONE SENT ME ANY RDP I ALSO TALKED WITH SUPPORT HE SAID THERE IS NO REFUND I HAVE PROOF OF PAYMENT AND I ALSO SENT IT HE TOLD ME RDP WAS OUT OF STOCK I TOLD HIM FINE SEND... Mehr ansehen
Unternehmen hat geantwortet
CloudSurph provided an excellent service as far as the hosting was concerned. Any issue I had (as a novice) they were able to assist quickly and efficiently. I had a problem when upgrading my account... Mehr ansehen
Unternehmen hat geantwortet
I signed up with Cloudsurph as they had seemingly good reviews at the time, in April 2025. I selected a plan and immediately received an email saying they no longer could sell that plan (why is it... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
CloudSurph is a cloud hosting company in Washington DC with a focus on providing some of the best SSD Virtual Private Server Maryland.
Kontaktinformationen
Vereinigte Staaten
- cloudsurph.com
2,7
Mangelhaft
55 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 76 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Scam
Scam, do not purchase anything from them , they will flag the payment as fraud then ask you to repay via crypto,
6. Mai 2026
Bewertung ohne vorherige Einladung
Please add crypto payment auto verif
16. April 2026
Scam sites
Scam sites. Order direct charges, and direct flagged. If want open flagged must pay again. Wtf!
4. April 2026
Antwort von CloudSurph
Hi your order was flagged as high risk by our card processor. please ensure correct information is entered, "NEWCOIN" as first name is not acceptable which is why your transaction was flagged as high risk. please open a ticket and we will help you. Thanks
Purchased and not working 24h later
Purchased and not working 24h later, ai customer support that does nothing, and ticket system closed without doing anything to fix my case. Garbage
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von CloudSurph
Zachary, I believe we communicated and fixed your issue and your an active client as of this message. As discussed our core business hours are 6am-6pm US eastern time zone. Thanks
I bought the $1 promo VPS tier and it's…
I bought the $1 promo VPS tier and it's fake. They put it to fraud and when I contacted them, they said the promo is past even though I still can see on the website
25. Januar 2026
Antwort von CloudSurph
Hello Abel, Our promos do run out quickly but every new month we replenish our promo stock. please let us know if you are still interested and we can offer you our promo. Thanks
I was charged years after i canceled…
I was charged years after i canceled the service with resolution. And now they closed the ticket for no apparent reason.
13. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von CloudSurph
Hi Berel, We did not charge you but instead your paypal account sent funds to ours due to auto pay setup on your end. We already refunded as far back as 6 months which paypal allows. Please understand this was not intentionally on our end. Thanks
exelent experience
27. Dezember 2025
The price is very low...affordable..the…
The price is very low...affordable..the support team also great
15. November 2025
I just want to inform you that a domain…
I just want to inform you that a domain registered with Porkbun is using your server for illicit activities. Sciencesmags are changing the hosting server very frequently. Please act to protect your name. Thank you.
Update:
172dot111dot9dot117
Thanks
31. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von CloudSurph
Thank you, if you have an IP address please share it so we can take action.
I don't know what are this high risk…
I don't know what are this high risk and whatever every time and then
14. Oktober 2025
Antwort von CloudSurph
Our sincere apologies our card processor flags some transaction as high risk to be reviewed. please reach out to us so we can work with you get the service you want. thanks
Antwort von CloudSurph
Our sincere apologies our card processor flags some transaction as high risk to be reviewed. please reach out to us so we can work with you get the service you want. thanks
good service
23. September 2025
Refuses to stop charging even after cancellation of service
I signed up with Cloudsurph as they had seemingly good reviews at the time, in April 2025. I selected a plan and immediately received an email saying they no longer could sell that plan (why is it for purchase on the site, then?). I requested cancellation and a refund, which they did. I had paid via Paypal.
However, they did NOT cancel the recurring Paypal link, and continued to charge me, to the tune of $149.95 over the past 5 months, and they refuse to acknowledge this. My many attempts to contact support are met with "create a ticket", however, since my account was closed in April, I am blocked from doing so.
This is a fraudulent company, through and through. Other reviews are further evidence of their misdeeds.
22. September 2025
Bewertung ohne vorherige Einladung
Antwort von CloudSurph
Hi Christopher
Thank you for bringing this to our attention and you will be made whole. I want to assure you that we are a real and legitimate company that have been in business for over a decade. We are sorry that you had to face this much trouble and inconvenience but hopefully we can make things right for you.
Here is what we see so far: you opened an account on 4/16 but was closed quickly soon after, there was only one transaction made for $29.99 but then refunded(transaction ID 87L88090YA209954D).
Please keep in mind that auto-pay was selected on your end within your paypal account so it can be cancelled anytime you want. I went ahead and activated your account on our portal so we can communicate directly and get this resolved soon.
Thanks
CS Team
They flagged me for FRAUD
They flagged me for FRAUD, I NEVER did this type of thing and they randomly flagged me as FRAUD like what? They didn't even activate my server as ITS ALREADY THERE. THE PROMO IS STILL ONLINE AND "AVAILABLE" AS YOU CAN STILL SEE IT ON THEIR WEBSITE AS "1$ VPS"
29. August 2025
Antwort von CloudSurph
We sincerely apologize for the inconvenience you experienced. Our card processor determines which transactions are high risk and which are not, your order was flagged as high risk due to a scoring system which we have no control over.
If you’re still interested in trying our service, please let us know—we’d be happy to reserve a promo plan for you.
Thanks
CS Team
Bad siteBad site
6. August 2025
Antwort von CloudSurph
Hi Arasy,
We sincerely apologize for the inconvenience you experienced. If you’re still interested in trying our service, please let us know—we’d be happy to reserve a promo plan for you.
Thanks
CS Team
They wasted my time by promoting a free…
They wasted my time by promoting a free VPS, then they marked my payment as fraudulent, and finally, they responded to the ticket that they were out of stock, and asked me to buy another available VPS.
1. August 2025
Antwort von CloudSurph
Hi Ghulam Yasin,
We currently offer a $1 promotion, not a free VPS. Since promo stock is limited, it often runs out quickly. We encourage you to check back during the first week of each new month or consider one of our other plans in the meantime.
We’re sorry for the experience you had and always strive to make things right. Please reach out to us directly, and we’ll make sure you’re able to get a promo plan. Make sure to mention this incident as a reference.
Thanks
CS Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.