ChannelGrabber Bewertungen 139

TrustScore 4.5 von 5

4,5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

We, been using C.G. for a number of years to aggregate all of our sales channels into one stock control system. The system is easy to learn and navigate. And have found the staff to be always helpful... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I’ve been using Channel Grabber for over 10 years now, and it’s been a really important part of my business. It just works: reliable, easy to use, and keeps improving over time. The support team... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

We used CG as an intermediary to facilitate selling on eBay and Shopify and shipping all the products from our stock held at Amazons various fulfilment centres. After a lot of research, we found t... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

We tested most of the competition before settling on Channelgrabber, our business needs a slick listing mechanism as we have new products coming all the time. Whilst others managed inventory well, l... Mehr ansehen

Unternehmensdetails

  1. E-Commerce-Lösungsanbieter

Vom Unternehmen geschrieben

ChannelGrabber is an international software company that has developed and markets an online solution for multichannel retailers that helps them sell more, through any retail destination, delight their customers and conquer administration. ChannelGrabber's unique software automates product content optimization, listings, order management, inventory management, billing, shipping and messaging all in one place. Designed for any size of business, large or small, ChannelGrabber enables retailers to reach, sell to and retain more customers.


Kontaktinformationen

4,5

Hervorragend

TrustScore 4.5 von 5

139 Bewertungen

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Bewertet mit 5 von 5 Sternen

I am a small Uk business that has used…

I am a small Uk business that has used Channel Grabber for a number of years which has helped manage my stores on the eBay abs Amazon platform.
I would recommend using them to anyone thinking of managing their stock levels and creating listings which is easy to do.

5. März 2021
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

As an e-commerce site

As an e-commerce site, we found Channel Grabber whilst looking for a way to process our orders faster. The program amalgamates orders from a vast array of channels (including eBay, Woo Commerce and Amazon) and imports them to one place. It also allows you to manage message, track parcels and even has inventory management tools too (and probably much more)!

Initially there were some issues regarding the kind of Amazon Account we needed to use the features on Channel Grabber, but the Sales Team were very helpful and accommodating.

The software is always being developed. The teams at Channel Grabber are great at communicating the Customers ideas to the Developers so that new features can be added all the time.

The best part of Channel Grabber is the On Boarding and Support Teams. They manage the initial set up of the software, provide excellent training and trouble shooting and are always on hand to help guide you through whatever you are attempting to do. I really can't say enough good things about them. The Customer Service is reason enough to choose Channel Grabber over any other program!

10. Dezember 2020
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Service levels gone right down!

We have been with channelgrabber for many years, yes we had the odd glitch here and there which was always rectified quickly, unfortunately now there is NO telephone support at all ??

The system has become unreliable with regular issues which now take many hours and multiple emails to resolve, we simply do not have the time to babysit channegrabber with every issue taking so long to fix

I guess it is time to move to one of their competitors

3. August 2020
ChannelGrabber-Logo

Antwort von ChannelGrabber

Hi Dave,

I'm sorry that you feel you've had this experience. We don't recognise which of our customers you are from your name and we requested additional information so we could identify your account. You provided verification information to trustpilot but requested to remain anonymous and so we are still unable to address any issues you reference here.

ChannelGrabber, like the rest of the country, had to make swift and drastic changes to our business in response to COVID-19. One of those changes was of course to switch to remote working and required technology to route calls to individuals now working from home, rather than our in-office telephony system.

As such, it is completely true to say for a period of time, we were only able to offer support via emails and chats. However I do not believe it fair to hold this against us. We moved as quickly as possible to reinstate the phone lines and the overwhelming majority of our customers have been understanding and supportive of the situation we all found ourselves in.

I'm sorry that you felt the need to leave a negative review as a consequence of disruption caused by a global pandemic. I would ask you to get in touch so we can speak directly and assure you of all the positive changes we have managed to make since, and would appreciate you reconsidering this feedback.

Kind Regards,
David Freel
Company Director

Bewertet mit 5 von 5 Sternen

Great customer service!

Customer of 7 years!!

They have moved with the times and the service has been great 365 days of the year.

Very useful of SMEs and ideal in the growing e-commerce market - manage your stock, listings and new orders coming in from one site.

24. März 2020
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Save hours with ChannelGrabber!

I've been using ChannelGrabber for a couple of years now and can recommend this software. It is very easy to use and covers everything you would want from a multi-channel inventory software. Great customer service too! If you are selling the same stock on more than one platform this software will save you hours!

24. März 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent customer service and…

Excellent customer service and ever-improving software! Having used Linnworks before, ChannelGrabber is a breath of fresh air!

The on-boarding and customer support is second to none. The software is easy to use and more than adequate for our current needs. The staff are always willing to assist with issues, and go above and beyond to come up with solutions where possible.

We use CG for eBay and Amazon (including Seller Fulfilled Prime), and it has streamlined our business and offers excellent value for money. Keep up the good work ChannelGrabber!

13. März 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great company, great service!

Sam and the gang from CG are great. We've had nothing but a great experience with them. Unfortunately due to some stock problems we had to shut shop but will be back and would recommend !

20. Februar 2020
Bewertung ohne vorherige Einladung
ChannelGrabber-Logo

Antwort von ChannelGrabber

Hi Greg,

Thanks for your review. We look forward to your return.

Best Regards,

Shanice Creary

Bewertet mit 5 von 5 Sternen

Excellent experience so far

Excellent experience so far. Only been using CG for just over two weeks and still have things to learn but loving it so far. The Software is Brilliant but the support is even better. Clare is amazing so helpful and patient nothing is too much trouble. From the Sales Demonstration, contact with Sales to all the support members everyone is genuinely helpful and focused on helping you achieve your goal. My only regret is I didn't start using it years ago.

17. Februar 2020
Bewertung ohne vorherige Einladung
ChannelGrabber-Logo

Antwort von ChannelGrabber

Hi Louise,

We are happy to have you on board! Thank you for such a great review.

Kind Regards,

Shanice Creary

Bewertet mit 5 von 5 Sternen

Easy to use at a great price.

I have been using channel grabber for over 2 years.
1st Year I was on a free account.
I found the software easier to use then all others out there on the market.
Few things I like about this software:
1)Interface is very clean and user friendly
2)I can upload tracking number and it despatches and send customer vat invoice on all marketplace’s automatically.
3)Because this software is like a central CRM I can access all markets customer from different marketplace’s on one system.
This also helps with VAT returns as you can download invoices in csv and pdf based on date ranges.

Finally Dan gave me a great price and discount of the normal pricing structure.

28. November 2019
Bewertung ohne vorherige Einladung
ChannelGrabber-Logo

Antwort von ChannelGrabber

Hi Shak,

Thank you for such a great review. We are so pleased that you like our system!

Best Regards,
Shanice Creary

Bewertet mit 5 von 5 Sternen

Channel Grabber has been great for y business.

Channel Grabber has been great for my business, they have a flexible pricing structure to suit all types of businesses. A good live feed of stock to multiple marketplaces, and easy connecting to couriers for label making.

10. Oktober 2019
Bewertung ohne vorherige Einladung
ChannelGrabber-Logo

Antwort von ChannelGrabber

Thank you for such a great review!

Best Regards,
Shanice Creary

Bewertet mit 5 von 5 Sternen

Good Experience

Good Experience, Very Fast Online Software ,
Great Price, Customer Service A*
Could easily understand the online software without any help 👌🏻

8. Oktober 2019
Bewertung ohne vorherige Einladung
ChannelGrabber-Logo

Antwort von ChannelGrabber

Hi Abdul,

Thanks for your review!
I'm happy that you've had such a great experience with our system.

Best Regards,
Shanice Creary

Bewertet mit 5 von 5 Sternen

An excellent System

An excellent System, Great support and more than happy to recommend.
Integration worked spot on we were still using the older system, not the new one, so I wonder how they have improved on what was already brilliant.

4. Oktober 2019
Bewertung ohne vorherige Einladung
ChannelGrabber-Logo

Antwort von ChannelGrabber

Hi Andy,

We are working to make our new system even better!
Thank you for your review.

Best Regards,
Shanice Creary

Bewertet mit 5 von 5 Sternen

Ive found Channel Grabber to be very…

Ive found Channel Grabber to be very professional, helpful and good value. Problems never occur unlike other similar software's ive used in the past which are over complicated with super slow problem response times and above all alot more expensive. I would definitely advise anyone who is interested is streamlining their online presence to give Channel Grabber a go, very easy to setup and most of all makes handling multichannel selling a doddle from day to day. 10/10

Steve Hemming
Eggplant Store Ltd

11. September 2019
Bewertung ohne vorherige Einladung
ChannelGrabber-Logo

Antwort von ChannelGrabber

Hi Steve,

We are delighted to have received such a great review. Thank you!

Best Regards,
Shanice Creary

Bewertet mit 5 von 5 Sternen

Channel Grabber was the 5th inventory…

Channel Grabber was the 5th inventory management software I tried. I avoided it at first because others were a little cheaper. This cost me so much time as other inventory management software made so many mistakes I had to manually correct it. I never had to do that once with CG. Once you get your head around how the system works(staff are super helpful) the software is faultless. It makes multi channel selling a breeze. Trust me if you are looking for inventory management use Channel Grabber straight away, don't try the other crap ones!

7. August 2019
Bewertung ohne vorherige Einladung
ChannelGrabber-Logo

Antwort von ChannelGrabber

Hi Ricky,

We are glad that you find our system faultless! Thank you for your review.

Best Regards,
Shanice Creary

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