Do plenty of work for various agents around Birmingham. I visited liberty place regular. Concierge is best in town so helpful (saf).
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I left a 1 star review on Oct 10th. Centrick asked for my contact details via Trustpilot & I replied - with all my fingers crossed that Something Would be Done At Last to resolve the issue I've been c... Mehr ansehen
Unternehmen hat geantwortet
The sexons best building to live in ! this place is always clean , tidy and it feels safe and secure .. the communal areas are so lovely.. charlotte is the building manager .. she is so kind and he... Mehr ansehen
Unternehmen hat geantwortet
The Concierge Team at Ashford, Victoria Point, Kent were fantastic. Hayley provided help and support whenever you needed it, she has been super supportive and the place would not operate the way that... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Centrick
Vom Unternehmen geschrieben
GET HELP FROM OUR TEAM
FIND A PROPERTY
CONTACT US
ABOUT CENTRICK
Centrick was established in 2005 with one simple goal; to deliver a better, more accessible and more efficient service than that offered by other property management companies in the market.
Centrick’s growing full-service property solutions help individuals and businesses achieve the results they need from both residential and commercial property.
We’re partners, consultants, trusted advisors and we’re with you every step of the way.
We understand just what it takes to deliver a truly 360-degree service, that’s why our teams work tirelessly to support owners, investors and developers across residential and commercial sales and lettings, build to rent and asset management portfolios and of course why our building and estate management team are trusted by the UK’s brightest businesses
Kontaktinformationen
The Exchange 19 Newhall Street, B3 3PJ, Birmingham, Vereinigtes Königreich
- 0333 012 4125
- customerservice@centrick.co.uk
- centrick.co.uk
4,1
Gut
3896 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Hayley - Bridgewater House
I have been living in Bridgewater House in Ashford Kent. We had an amazing concierge called Hayley. She was so helpful she dealt with my requests and/or questions quickly and efficiently going the extra mile for my requests which she didn’t really have to do.
16. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Kate,
It's fantastic to hear how much you appreciated Hayley's support at Bridgewater House. Providing residents with a positive experience is so important to us, and we're delighted that Hayley's dedication and willingness to go above and beyond stood out to you. Thank you for recognising her efforts and for taking the time to share your experience!
Kind regards,
Centrick
Had quite a few queries and concerns…
Had quite a few queries and concerns that needed answering for a while. Came across Humza on site who answered all and provided reassurance. Also followed up with a courtesy email. Thanks Humza
14. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Kleslley,
Thank you for sharing your feedback! It's great to hear that Humza took the time to listen to your concerns and provide the answers and reassurance you needed. We're also pleased that he followed up with you afterwards to ensure everything was addressed. We'll make sure your kind words are passed on to Humza!
Kind regards,
Centrick
Avoid at all costs!
Avoid at all costs!
I have come back after approx 5 years of living in a property managed by Centrick to give yet another poor review. I hardly do reviews but this is the only other means to vent my frustration with Centrick. Please if you are considering getting a property and you see this company anywhere near any of the documentation, run in the opposite direction. Amongst the MANY failings they have had, here is the latest issue I am now facing with them. I have been trying to remortgage and pay off my HTB loan for a few months now, my mortgage lender would not accept the ESW1 form because it has a different signature from the Cover letter. I contacted Centrick to have this amended since the company who did the ESW1 would not liaise with me directly; the company were willing to amend it but refused to do so because Centrick were still owing them since April! It is so ridiculous as it means I am now trapped and stuck in limbo - my mortgage expired so I am paying more now on a standard variable rate, and now interest from the HTB loan and an RICS valuation that is nearly expired. I emailed severally, called and was not able to get anyone to help - they put you on hold for hours and then promise that someone will email you but no one ever does; i even raised a formal complaint as per their procedure. They are meant to respond in 3 days but it's been over a week and no response. They are hands down one of the worst people I have ever dealt with, and with no regard for the people they have a commitment to. I have lived there for 5 years - paid every bill on time, paid the increasingly extortionate service charge which increases regularly with 0 transparency, and yet this is what i get in return. Where do I even begin with the terrible service - our car park garage door was damaged a couple months ago, who knows how long it will take to fix it? So many failings around the property and obvious mismanagement of funds - it's shambolic and Centrick and their management should be ASHAMED of themselves. I cannot wait to leave them, please AVOID as much as possible!
Our concierge at Victoria Point is great - but that's the only good thing about them. Most of the other 5 star reviews are for the concierge staff but please don't let that deter you
14. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Moyin,
Thank you for taking the time to share your feedback. We are very sorry to hear about the difficulties you have experienced, particularly regarding the ESW1 documentation and the impact this has had on your remortgage. We understand how frustrating and concerning this situation must be, and we apologise for the delays in communication and the lack of response to your formal complaint.
We would like the opportunity to look into these matters further and ensure your concerns are brought to the attention of the relevant team. We have requested your details through Trustpilot or you can email your property details and a summary of the issues to customerservice@centrick.co.uk so that a member of our team can review this and contact you directly.
Kind regards,
Centrick Customer Service
A big thank you to sufyaan at liberty…
A big thank you to sufyaan at liberty place for arranging parking for my relatives who visited me over the weekened.
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Tania,
Thank you for your lovely 5-star review! We're pleased to hear that Sufyaan at Liberty Place was able to help arrange parking for your relatives over the weekend. We'll be sure to pass on your kind words to Sufyaan, who will be delighted to hear that his help was appreciated. Thank you for taking the time to share your experience!
Kind regards,
Centrick
Very pleased with the service provided…
Very pleased with the service provided by centrck and in particular humza who dealt with my query efficiently.
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Mohammadreza,
Thank you for taking the time to share your feedback. We’re delighted to hear that you were pleased with the service provided and that Humza dealt with your query efficiently. We’ll be sure to pass on your kind words to him. Thank you for your positive review!
Kind regards,
Centrick
Humza was very polite and handled my…
Humza was very polite and handled my request very professionally.
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Ufomba,
Thank you for taking the time to leave us a review. We’re pleased to hear that Humza was polite and handled your request professionally. We’ll be sure to pass on your kind feedback to him. Thank you for your support!
Kind regards,
Centrick
The worst
The worst! I’ve had a leak in my apartment since June and, despite sending multiple emails and making numerous phone calls, I still haven’t received a response. The longer they leave this unresolved, the longer I’m unable to rent out my apartment, so I’m continuing to lose rental income through no fault of my own. It’s incredibly frustrating!
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Kim,
Thank you for sharing your feedback. We’re sorry to hear about the ongoing leak in your apartment and the frustration caused by the lack of response. We understand the impact this can have, particularly when it affects your ability to rent out your property.
We’d appreciate the opportunity to look into this further and help get your concerns addressed. We have requested your details through Trustpilot, or you can contact our customer service team at customerservice@centrick.co.uk with your property details so that a member of the team can follow up with you.
Kind regards,
Centrick
Poor customer service
**Title: Poor Customer Service**
No water at Tameway Plaza, Walsall, for over a week, and Centrick has provided little to no response or updates. Residents’ calls are going unanswered despite repeated attempts to reach customer service. Water is a basic necessity, and this lack of communication and urgency is unacceptable. Centrick needs to take responsibility and act immediately.
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Nate
Thank you for taking the time to share your feedback. We’re very sorry to hear about the ongoing water supply issues at Tameway Plaza and the frustration caused by the lack of communication and updates. We understand how essential access to water is and appreciate the impact this situation may be having on residents.
We would like the opportunity to look into your concerns further. We have requested your details through Trustpilot, or you can contact our customer service team at customerservice@centrick.co.uk with your property details so that a member of the team can follow up with you.
Kind regards,
Centrick
The staff member sufyaan is always…
The staff member sufyaan is always helpful whenever I visit liberty place and has alwaysprovided me with everything I've needed.
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Dean,
Thank you for taking the time to leave such a lovely review. We’re delighted to hear that Sufyaan is always helpful whenever you visit Liberty Place and that he’s consistently able to provide the support you need. We’ll be sure to pass on your kind feedback to Sufyaan. Thank you again!
Kind regards,
Centrick
Met Saff on site
Met Saff on site, was very helpful with everything we needed. Top bloke!
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Josh,
Thank you for taking the time to leave such a great review. We’re delighted to hear that Saff was so helpful and was able to assist with everything you needed. We’ll be sure to pass on your kind words to him. Thanks again for your feedback!
Kind regards,
Centrick
Sellers Leasehold pack
We contacted Centrick to obtain a Sellers pack and I was directed to Katy Fallon. She was very helpful and explained exactly what needed to be done to get the pack and approximate timelines. We followed her guidelines and received the pack required faster than anticipated!
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi,
Thank you for taking the time to leave such a fantastic review. We’re delighted to hear that Katy was able to assist you with your Sellers Pack and clearly explain the process and expected timescales. It’s great to know that everything was completed smoothly and that you received your pack sooner than anticipated.
We’ll be sure to share your kind feedback with Katy. Thank you again for choosing Centrick, and we wish you all the best with your sale!
Kind regards,
Centrick
The worst company of all time and I…
The worst company of all time and I mean that so so genuinely! Staff are AWFUL, service is AWFUL! All round terrible experience
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Gin,
Thank you for sharing your feedback. We’re sorry to hear that your experience with Centrick has left you feeling this strongly about the service you have received.
We take feedback about both our service and our staff seriously, and we would welcome the opportunity to understand more about what has happened and where we have fallen short.
If you’re willing to provide further details, we have requested your details through Trustpilot, or you can contact us at customerservice@centrick.co.uk with your property information and a summary of your experience so we can ensure this is passed to the relevant team for review.
We’re sorry that your experience has not met the standard we aim to provide.
Kind regards,
Centrick
The Concierge Team at Ashford
The Concierge Team at Ashford, Victoria Point, Kent were fantastic. Hayley provided help and support whenever you needed it, she has been super supportive and the place would not operate the way that it has without her. Thank you Hayley for the smooth check in and check out process, couldn’t thank you enough!
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Armando,
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you had such a positive experience with the Concierge Team at Ashford, Victoria Point.
We’ll be sure to pass your kind words on to Hayley. It’s wonderful to hear how supportive and helpful she has been throughout your stay, and we’re sure she’ll really appreciate your recognition. We’re also pleased that she was able to make your check-in and check-out process so smooth.
Thank you again for taking the time to share your feedback, and we wish you all the best!
Kind regards,
Daniel H
Zero customer service.
I disputed an incorrect invoice on 25th June, both by email and via the mycentrick portal. I have been chasing a reply almost weekly. Despite no acknowledgment or response for over three months, I have now received letters threatening debt collectors and court proceedings, additional admin charges and fees. No mention of compensation for my time wasted in chasing them to correct the invoice. This relates to New Central, Woking, and the central finance team.
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Paul,
Thank you for sharing your feedback. We’re sorry to hear that you have been left frustrated by the handling of your invoice query and the communication you have received since raising your dispute.
We understand how disappointing it is to have made repeated attempts to resolve an issue, only to subsequently receive further correspondence regarding payment. We appreciate your concerns regarding the additional charges and the time you have spent trying to obtain a response.
We would like the opportunity to look into the specific issues raised and ensure your concerns are passed to the appropriate teams. We have requested your details through Trustpilot, or you can contact us at customerservice@centrick.co.uk with your property details and any relevant information, including details of your previous contact, so we can investigate this further.
Kind regards,
Centrick
The experience I’m currently having…
The experience I’m currently having with company is horrendous, we have a flat that is managed by this company . The garage door to the downstairs car park has been out of order for 8 weeks …. Numerous cars have been damaged and windows smashed items stolen from flat hall ways … it takes ages to get through to anyone and then you find out the garage company won’t come as Centrick haven’t paid the proforma . Many police reports later for damaged cars and insurance won’t pay as suppose to be a secure car park . They take and hold your money but the building is in bad repair and big holes in the hallway plaster … never seen a cleaner for communal halls . But theft on a major scale now as public access through broken door . A week later still waiting for a call back .
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Emma,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the issues you have experienced, particularly your concerns regarding the car park access, security, damage and theft, as well as the condition and cleaning of the communal areas.
We appreciate how frustrating and concerning this situation must be, particularly given the length of time you say the issues have been ongoing and the impact this has had on residents.
We would like the opportunity to look into the specific issues raised and ensure your concerns are passed to the appropriate teams. We have requested your details through Trustpilot, or you can contact us at customerservice@centrick.co.uk with your property details and any relevant information, including details of your previous contact, so we can investigate this further.
Kind regards,
Centrick
Sufyaan always helpful when I come to…
Sufyaan always helpful when I come to liberty place. Arranges parking and help with meter readings.
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Shiv,
Thank you for your lovely 5-star review! We’re really pleased to hear that Sufyaan is always helpful when you visit Liberty Place and is able to assist with parking and meter readings. We’ll be sure to pass your kind feedback on to him.
Kind regards,
Centrick
Saf is always very helpful
Saf is always very helpful, been here 3 years and any problems always sorted very quickly with no stress at all
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Joseph,
Thank you so much for your fantastic 5-star review! It’s great to hear that Saf has been consistently helpful and has been able to resolve any issues quickly and without any stress. We really appreciate your kind words and we’ll be sure to pass your lovely feedback on to Saf!
Kind regards,
Centrick
Many thanks to Katy Fallon for…
Many thanks to Katy Fallon for expediting the management pack for me.
Great work
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Mr Mann,
Thank you for your 5-star review! We’re delighted to hear that Katy was able to assist you. We’ll be sure to pass on your kind feedback to her.
Kind regards,
Centrick
I attended the gathering at liberty…
I attended the gathering at liberty place which was set up by concierge saf. I had a fantastic time the food drinks and atmosphere was great cant fault it. I would like to personally thank saf for introducing me to alot of my neighbours who ive never spoken with before. Please do another i really enjoyed myself!!
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Coan,
Thank you for your lovely 5-star review! We’re so pleased to hear you had such a fantastic time at the Liberty Place gathering. It’s great to know that Saf helped bring neighbours together and made the event such a memorable experience. We’ll be sure to pass your kind words on to Saf. We’d love to welcome you to another event in the future!
Kind regards,
Centrick
Friendly and very welcoming Saf is at…
Friendly and very welcoming Saf is at liberty place
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Thank you for your lovely 5-star review! We’re really pleased to hear that you found Saf friendly and welcoming. We’ll be sure to pass on your kind feedback to him.
Kind regards,
Centrick
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.