Horrendous company. Zero commication even after we reached out to highlight concerns. Terrible contract terms avoid if you do not want your company dragged down as well. Credit control are the worst
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We've used Cathedral Hygiene for nearly a decade. While being incredible value, they are discreet and efficient. Their team who come to change the bins are always polite and never a bother. We've not... Mehr ansehen
Unternehmen hat geantwortet
I am always very impressed with the service we receive from Cathedral Hygiene, especially Kristi who regularly visits the Business Centre. She is reliable, friendly and always completes everything to... Mehr ansehen
Unternehmen hat geantwortet
I sent an information request via a form and was contact by the lovely Liam, he was really helpful. We managed to get exactly what we needed plus he sold us some new Air Freshener units. Liam was thor... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Cathedral Hygiene is a family run business and one of the largest hygiene companies in the UK. We provide washroom and hygiene services and are specialists in the safe disposal of sanitary waste.
Kontaktinformationen
Vereinigtes Königreich
- 0808 1000 120
- contact@cathedralhygiene.co.uk
- cathedralhygiene.com
4,3
Hervorragend
384 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 90 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Horrendous company
Horrendous company. Zero commication even after we reached out to highlight concerns. Terrible contract terms avoid if you do not want your company dragged down as well. Credit control are the worst
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Cathedral Hygiene
We're very sorry that you feel that way.
We always strive to provide a high level of communication and customer service so we are disappointed to hear that you feel we have not achieved this for you and that you were unhappy with your experience with our credit control team.
We would encourage you to contact our head office directly, so that we can investigate further.
The Cathedral Hygiene Team
If only 0 stars was an option
If only 0 stars was an option.
please do yourself a favour and avoid this company at all costs. The staff are rude, the customer service team pay no attention to complaints. I was quoted almost £1000 to be able to cancel my contract. Honestly makes no sense. Horrible company, awful service, rude staff. Biggest mistake I made was signing that contract. DO NOT SIGN! LOOK FOR ANYONE ELSE
16. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Cathedral Hygiene
We are sorry to hear about your experience, Olivia. We strive to provide an excellent level of customer service and are disappointed to hear that you feel this was not provided to you on this occasion.
We aim to make our contracts and the terms and conditions clear. Our reps are fully trained to explain the terms of the contract and we also provide additional information in writing after the contract has been processed by our office.
We would encourage you to contact us directly so we can fully understand the situation.
The Cathedral Hygiene Team
Wonderful Service provided by Customer…
Wonderful Service provided by Customer Care and a professional, friendly contact for renewals and any queries
12. Juni 2026
Antwort von Cathedral Hygiene
Thank you for taking the time to leave a us a review.
We're glad to hear that you found the service we provide to be an excellent standard. We're very grateful for your feedback and ongoing custom, it means a lot to us.
The Cathedral Hygiene Team
Great service/ highly recommended
Great service/ highly recommended - competitively priced, helpful, efficient and provided everything that we required.
11. Juni 2026
Antwort von Cathedral Hygiene
Thank you for your 5* review and for recommending our company.
It is wonderful to hear that we were able to provide everything you needed. We will continue to deliver a high standard of service all round as your washroom hygiene provider going forward.
The Cathedral Hygiene Team
Excellent Service Every Time
I am always very impressed with the service we receive from Cathedral Hygiene, especially Kristi who regularly visits the Business Centre. She is reliable, friendly and always completes everything to a very high standard.
A real credit to your company - thank you
28. Mai 2026
Antwort von Cathedral Hygiene
Thank you for taking the time to leave us a 5* review.
We are very pleased to hear about the excellent experience that you've had with your service lady, Kristi. We will be sure to pass your lovely words onto her - she will be delighted.
The Cathedral Hygiene Team
We've used Cathedral Hygiene for nearly…
We've used Cathedral Hygiene for nearly a decade. While being incredible value, they are discreet and efficient. Their team who come to change the bins are always polite and never a bother. We've not had to deal with their customer service dept as there has never been a problem. And anytime the company are in contact it's always useful friendly information. Would highly recommend
18. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Cathedral Hygiene
Thank you for taking the time to leave us this lovely review. We are very grateful for your longstanding custom and for your recommendation of our company.
It is great to hear that you've been impressed with our service all-round - from the customer care staff who empty your bins to our customer service team in the office. We look forward to continuing as your hygiene provider for many years to come.
The Cathedral Hygiene Team
Animal Testing
I was disappointed to learn of Cathedral Hygiene’s reported association with MBR Acres, a company involved in breeding beagles for laboratory research.
As someone who cares strongly about animal welfare, this raises serious ethical concerns for me personally and affects how I view the business. I believe customers have a right to make informed choices about which companies they support and the organisations those companies work with.
I would encourage people to research the issue themselves and decide whether it aligns with their own values.
15. Mai 2026
Bewertung ohne vorherige Einladung
Liam is super helpful and efficient
Liam is super helpful and efficient. The service is reliable and we are very happy.
14. Mai 2026
Antwort von Cathedral Hygiene
Thank you for your review, Louise, and for your ongoing custom.
We're glad to hear that you're happy with our service and have found it to be reliable. Liam will be delighted to hear your positive feedback.
The Cathedral Hygiene Team
What a pleasure to do business with…
What a pleasure to do business with this company. They were so helpful from start to finish and didn't mind all my questions.
Thanks so much for the wonderful service.
12. Mai 2026
Antwort von Cathedral Hygiene
Thanks for your lovely review, Zoe.
It's great to hear about your positive experience, we're grateful for your feedback.
Our job is to create an exceptional customer experience, and we will ensure to continue this moving forwward with contact from your Area Sales Manager and a continued excellent service.
The Cathedral Hygiene Team
Cathedral Hygiene are amazing!
I want to share my experience of working with Cathedral Hygiene, specifically with Ben, Helena and Ann Marie. The service provided by this company is a world away from the terrible experience that I had with PHS. They are all amazing and provide exceptional customer service and I cannot thank them enough. Ann Marie checks in with me the day before she’s due on site to make sure that I’m around and to agree a time. She’s always prompt, smiling and provides a very personal service. It’s not the nicest of jobs in the world to have to do but she does in with a smile and with such panache. Take the feedback and share far and wide – THANK YOU. Cathedral Hygiene are amazing!
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Cathedral Hygiene
Thank you for your kind words, Marie.
It is wonderful to read your review, and especially to hear about the positive experiences that you've had with Ben, Helena, and Ann Marie. At Cathedral Hygiene, we always aim to provide a friendly and professional service, and pride ourselves on offering consistency, continuity, and little disruption to your business. It is great to know that we have achieved this for you.
The Cathedral Hygiene Team
Super helpful
Super helpful. Communication was quick, efficient, and very straight forward.
30. April 2026
Antwort von Cathedral Hygiene
Thank you for your 5* review, Lauren.
It's great that you found us helpful, efficient, and straight forward. We value effective communication so it's excellent to hear that you were satisfied with our customer service.
The Cathedral Hygiene Team
Excellent service and support
Working through a site refurb and Louise has been so supportive, calling to site to help with additional needs and arranging for these to put in place sometimes with very short notice
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von Cathedral Hygiene
Thanks for your lovely review, Wendy.
Having an upgrade to your facilities gave us the opportunity to highlight the additional products in our range that we offer. Louise will be delighted with your comments and will be sure to keep in touch to make sure everything continues to work well for you.
We hope you continue to be delighted with the service from Cathedral Hygiene and enjoy the new products.
The Cathedral Hygiene Team
Good and dependable service
Good and dependable service. All the team at Cathedral are very supportive, polite and provide an excellent level of service and care.
30. April 2026
Antwort von Cathedral Hygiene
Thank you for your excellent review, Daniel.
We're very happy to hear that you've found our service to be dependable. We appreciate your ongoing custom and aim to continue providing a high level of service and care going forward.
The Cathedral Hygiene Team
Review
Making the agreement was fairly straightforward and Abigail was extremely personable and helpful in this regard. We later had a change in circumstances and for this the communication behind the scenes seemed to be a little clunky however, with some encouragement, the right solution was reached, it just took a little time. Overall a positive experience.
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von Cathedral Hygiene
Thank you for taking the time to leave us a review, Joanne.
It's great that hear that setting up the contract went smoothly, and that you found your area sales manager, Abi, particularly helpful. We will be sure to pass your feedback along to her.
We're glad that you had a positive experience overall and that we were able to reach the right solution for you. Please do not hesitate to get in touch if you need any further assistance.
The Cathedral Hygiene Team
Liam and the team at Cathedral could…
Liam and the team at Cathedral could not have been more helpful. They acted quickly when our current provider let us down and were more competitive on price. I used Cathedral in my last company and never had a single complaint. I would highly recommend them.
24. April 2026
Antwort von Cathedral Hygiene
Thank you for taking the time to write a 5* review for our company.
We always aim to provide the best quality service at an affordable price, so it is great to hear that you're happy wih the service we're providing. We're very grateful that you would recommend our company and will be sure to pass your kind words on to Liam.
The Cathedral Hygiene Team
Excellent Company offers a range of…
Excellent Company offers a range of high-quality products for impeccable washroom hygiene. From the Hygiene air freshener to the sanitary bin and soap dispenser, will make your restroom experience better. Customers have been raving about the new refreshing air freshener, praising its effectiveness in creating a pleasant and inviting atmosphere. Not only do their products speak for themselves, but their friendly and professional staff also go above and beyond to ensure customer satisfaction. For outstanding washroom solutions and top-notch service, Excellent Company comes highly recommended
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Cathedral Hygiene
Thank you for your review, Sarah.
It's great to hear that you're liking the new air freshener, and that you're happy with the service overall. We're very grateful for your custom and are pleased to hear that you'd recommend us.
The Cathedral Hygiene Team
Very responsive and provided a solution…
Very responsive and provided a solution for our problem
21. April 2026
Antwort von Cathedral Hygiene
Thank you for leaving us a 5* review.
It is wonderful to hear that we were able to help you. Do not hesitate to get in touch if you require further assistance.
The Cathedral Hygiene Team
very reliable and helpful
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Cathedral Hygiene
Thank you for taking the time to leave us a review.
We're glad that you have found us to be reliable and helpful. We will ensure to continue providing a high quality service for you.
The Cathedral Hygiene Team
Excellent service and always so easy to…
Excellent service and always so easy to deal with. Everyone we've ever spoken to regarding business has always been so helpful. Thank you to Mike too for keeping us going!
14. April 2026
Antwort von Cathedral Hygiene
Thank you for your kind words, Jack. It's great to hear that that you've found our customer service to be helpful.
We greatly appreciate your taking the time to leave us a review, and we will be sure to pass your feedback on to Mike.
The Cathedral Hygiene Team
Satisfied Customer
Sarah our account manager was very efficient and knowledgeable about all products, nothing is ever too much trouble
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Cathedral Hygiene
Thank you for taking the time to leave us a review.
It's great to hear that you found your account manager, Sarah, to be helpful and knowledgable. We will be sure to pass your feedback along to her - she will be very pleased.
The Cathedral Hygiene Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.