Made a call to check on the status of my account which is nearing its end. Operative Neelesh Keesoondoyal was incredibly helpful, explaining what was still to be completed on my account, and what woul... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Called to get an update on my trust deed closure, also to enquire about a letter to permit me to get car finance in the meantime. Call was handled professionally by Sandhya Nowbuth, I left the call fu... Mehr ansehen
Callwd carrington dean today and spoke to Mikeal Dhalapah. Mikael couldnt have been more helpful and helped me redolve my problem swiftly he was very polite and courteous thank you Mikeal
Due to dedts becoming so overwhelming at the start of this year I turned to carrington dean and the advisor was amazing and really lifted a weight of my shoulders. The plan was affordable, unfortunate... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Carrington Dean provides free and impartial debt advice to people living in Scotland. We specialise in Trust Deeds and the Debt Arrangement Scheme (DAS), and have helped over 45,000 individuals take steps toward managing their debt.
Carrington Dean
Vom Unternehmen geschrieben
- Scotland's Debt Specialists
- We have helped over 45,000 people in Scotland manage their debts
- We provide friendly, non-judgemental advice on all Scottish debt solutions
- We’re committed to offering tailored advice to support each individual customer
Kontaktinformationen
Regent House 76 Renfield St, G2 1NQ, Glasgow, Vereinigtes Königreich
- 0800 043 1320
- customerservice@carringtondean.com
- carringtondean.com
4,9
Hervorragend
7538 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
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So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Today was my last payment as part of my…
Today was my last payment as part of my Carrington Dean aggreament. The service throughout the last 6 years has been great! All call handlers have been amazing and I really can't fault anyone or anything. Thank you so much!
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Great Understanding
Was efficient and very understanding of my circumstances. Great customer service and very helpful.
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Dhishna Santoo
Dhishna Santoo is the best advisor, really easy to talk to and makes you feel comfortable. I go to them direct because they always reply and has helped me many a times.
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
First class service
Was late making a payment but my call handler farhiya was excellent took my payment and changed date for future payments goin forward excellent service
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Very helpful getting it all set up
Very helpful getting it all set up
Very good customer service and don't make you feel bad about your situation
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
I spoke to Rookshar
I spoke to Rookshar, she was extremely helpful, knowledgable and very pleasant. I felt as if she was happy to help me with my many questions and feel she went above and beyond her duty to help me and make me comfortable. Highly recommended and gave me her direct contact details which I so very much appreciated.
6. April 2026
Bewertung ohne vorherige Einladung
Antwort von Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
TD1639654
TD1639654
Hi Sean (Manager), please see email chain sent to you
10/04/2026 UPDATE: Call received from Male calling on behalf of Carrington Dean today - Friday 10th of April 2026 at 15:21 lasting 16 minutes and 18 seconds.
Call was from Carrington Dean Advisor, not Sean (Manager).
Advisor disclosed that he had been asked to contact myself due to emails passed to him and ongoing issues regarding my annual review.
I when asked again provided full information requested when prompted including number of people in household including children and income/outgoings.
Advisor advised that he would now be taking over dealing with this matter, and taking sole ownership of this matter to see it through to conclusion.
After assessing information provided by myself during call when provided, information which has been provided on several different occasions to separate advisors including Reena Sonea and Allya Cotobally and included in emails sent to general Carrington Dean email address from November 2025 until present - Male advisor this afternoon confirmed what I already know hence my repeated attempts to resolve, that the final figure is negative and I have no income left after calculation is made to pay any further outgoings.
I was advised by Male advisor that with this information he would send me an email following call to which if there was anything I sought to add I could do so by replying to email and if no contact was made by myself he would forward this email to my Trustee with information provided - again, requesting for Trust Deed to be closed due to me no longer being in a financial position to pay.
Male advisor then sought to discuss one thing prior to call ending, this being the one star review left on Trustpilot which was deemed a negative comment and asked if following his call to myself and the action he said he will personally take to resolve my issue if I would be willing to remove the review.
I advised Carrington Dean Advisor that until matter is fully resolved and I have received confirmation in writing that Trust Deed has been closed and that no further debt is owed by myself that review would remain but upon confirmation of closure and subsequent completion I would be happy to write a review detailing his call, how call was handled and conclusion, if reached.
Following call received response was added by Carrington Dean to my Trustpilot review.
No email received from Carrington Dean at present time - 19:30 confirming discussion held, information again provided on request ie income/expenditure and of proposed action to be taken by advisor who made out bound call to myself this afternoon.
11/04/2026 UPDATE:
Email received at 16:02 as quoted:
'Hello,
I hope you are fine.
Please note we spoke yesterday and we confirmed your review. As discussed, I am attaching the income and expenditure form for the figures confirmed.
Kindly go through it and let me know if there is any issue.
Thank you.
Regards,
Kavish Iranah
Senior Financial Reviews Insolvency Advisor'
11/04/2026 UPDATE:
I replied to email received at 17:13 as quoted:
'Good Afternoon Kavish,
I can confirm that I have read and reviewed email sent.
I can confirm that I have nothing else that I would like to add or change.
Best regards,
James'
6. April 2026
Bewertung ohne vorherige Einladung
Antwort von Carrington Dean (Scottish Debt Advice)
Good Afternoon,
This message was referred to Sean (manager) to ensure he has received and responded to your email.
Kind Regards
Carrington Dean Compliance Department
3 years ago I was not sleeping I was…
3 years ago I was not sleeping I was worried sick as I got myself into a large debt, but since contacting
Carrington Dean it has been great they sorted all my finances out now I am debt free thanks to them, they are a great company they are always polite and helpful,
I have to thank Charles McAteer for his excellent service and all employees.
6. April 2026
Bewertung ohne vorherige Einladung
Antwort von Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Paul Mowat - 5 stars
Having fallen behind by two months on my payments, I thought that my Trust Deed would be revoked as a result, however a lovely advisor named Paul Mowat proactively got in touch with me letting me know that I was in arrears. I spoke with Paul to see if there were any options available to me, and he was extremely understanding of my financial situation and worked with me to create a solution to get back on track.
In the end, we agreed that the two months would be counted as a Payment Break, meaning that I am now back on track and the two months missed will be added back on at the end. This was the perfect solution for me given my circumstances and I was blown away at the generosity of this offer.
I would give Paul 6 stars if I could - he provided an excellent service and I could not be happier with it.
4. April 2026
Bewertung ohne vorherige Einladung
Antwort von Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Missed payment
Phoned today about a missed payment as I had to change my bank card after an attempted fraud! I spoke to Peter who guided me through the process patiently and assured me it wouldn’t go down as a missed payment which I was worried about. He talked to me genuinely and was very helpful sorting out the issue.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
My experience
Callum was brilliant, couldnt fault him atall sorted the issue right away , but also importantly he spoke very sincerely and friendly ⭐️⭐️⭐️⭐️⭐️
3. April 2026
Bewertung ohne vorherige Einladung
Antwort von Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Thoroughly recommend Gary Mowatt
Thoroughly recommend this company especially Gary Mowatt . Gary resolved my problem compassionately and understood . He also completed what he promised with a follow call . Thanks Gary 👏
3. April 2026
Bewertung ohne vorherige Einladung
Antwort von Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
couldn't have been more helpful
3. April 2026
Bewertung ohne vorherige Einladung
Antwort von Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Spoke with Martin today
Spoke with Martin today, issue was resolved very quickly and easy. Very pleasant and clear instructions.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Excellent customer service pays…
Excellent customer service pays directly to my creditors excellent value for money
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Jacqui was brilliant to deal with
Jacqui was brilliant to deal with, very helpful and showed great customer service
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Fantastic Support from Gary Mowat
Fantastic Support from Gary Mowat
Gary Mowat was a kind and patient gentleman. Had an issue with my payment not going through. He had all the patience of a saint to wait until i had successfully manouvered my way around online banking to solve this issue.
A real testament to the amazing staff you have on your teams.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Absolutely amazing service always here…
Absolutely amazing service always here to help if needed. Highly recommend and thank you for your help 😊
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Called up today about missed payment as…
Called up today about missed payment as a change of bank card ,Gary was polite and professional and all problems were sorted in quick time
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Claire was superb and extremely…
Claire was superb and extremely helpful. All cleared up within 15 minutes. Very impressed.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.