Diren was amazing really good at his job he done me a really good deal on warranty and williams racing this guy really knows his stuff im.so happy im fully protected- p.s if you want a really good dea... Mehr ansehen
Unternehmen hat geantwortet
CARGEM
Die Bewertung dieses Unternehmens ist aufgrund eines Verstoßes gegen unsere Richtlinien nicht verfügbar.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
CarGem are the WORST sales company I have ever dealt with. Got the vehicle sold and out the door fast enough, within days multiple issues pop up (bonnet sensor broken, gearbox/clutch problems, t... Mehr ansehen
Unternehmen hat geantwortet
Big woman thing! Sadaan was Clear and transparent easy to talk to. He made the transaction felt at ease. Additional he listened and was considerate to my mitigation and made me saved money. Yaudman se... Mehr ansehen
Unternehmen hat geantwortet
Sold my car to CarGem through Carwow. When they arrived to check the car it turned out there were electrical issues revealed by the diagnostic test. They initially wanted to knock £2000 off the init... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Cargem we don't just sell cars, we endeavour to provide you the best level of service around the sale of all our cars that will help you to find and buy the right car for the best deal. We will do everything possible to get you driving your perfect car and arrange anything you need to get you on the road with a smile. The Cargem team specialise in the sale of most brands, high quality used cars that meet our strict quality and aesthetic requirements. We are proud to offer you a first class customer service with competitive internet based pricing. We realise that buying a car can be a daunting experience and we are a well-established used car dealer with a great reputation. We will offer excellent advice and have a wealth of experience on used cars and their maintenance. Our friendly staff will go that extra mile to guarantee that you receive the service that you need. We stock an extensive range of quality vehicles. In order to offer cars to suit everyone we make sure that we update our stock list regularly. It is therefore always worth giving us a call, even if you don't see what you are looking for on our website.
Kontaktinformationen
Manor Way, RM13 8RH, Rainham, Vereinigtes Königreich
- 02083641655
- sales@cargem.co.uk
- cargem.co.uk
Verstoß gegen Richtlinien
Honest Review
Honest Review
I’m leaving this review because, unfortunately, my experience with Cargem has gone from being very positive at the start to extremely frustrating.
The initial purchase and finance process was straightforward. Communication was good, the finance was arranged quickly, and I was happy to pay the £350 delivery charge. I was also told the car would be prepared properly, including the wheels being refurbished, and I made it clear that I wanted the car right before it was delivered. I was happy to wait for the work to be completed rather than rush the delivery.
The problems started with the delivery. I specifically asked for a new 12-month MOT because the existing MOT was due to expire, and I was told this would be done. I had already taken time off work based on the arrangements that had been made, only to be told at short notice that the MOT queue was longer than expected and the delivery would need to be pushed back.
I was understanding about that, but since then the communication has been very poor. I repeatedly asked for updates, including on 22nd August, and then again on the 25th and 26th, with no meaningful update. By the 26th I was having to ask where my car actually was and whether it was coming at all.
I was then told that the Thusan had been on holiday, the delivery had been handed to the team, but the car needed tracking done before it could go out. I was finally told today that the driver is due to collect it at 6pm and it should arrive later today.
I appreciate that things can go wrong and that there can be genuine delays with MOTs, preparation and delivery. What has disappointed me most is the lack of communication and having to repeatedly chase for information about a car that I have already purchased and paid for.
I really hope the car arrives today in the condition promised, because the actual buying process was initially very good. However, the experience since then has been far more stressful than it needed to be.
I’m giving an honest account of my experience based on the communication and delays I’ve experienced. Hopefully Cargem can take the feedback on board, particularly around keeping customers updated when there are delays.
will wait and see when it arrives but any problems it will be going straight back on the trailer.
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von CARGEM
Dear Customer,
Thank you for sharing your feedback. We are sorry to hear that you have been dissatisfied with your experience and appreciate the opportunity to look into the concerns you have raised.
We take complaints regarding vehicle condition, after-sales support and care plans seriously and would like to review your case in full. Please contact our Customer Service team at cs@cargem.co.uk with your vehicle and purchase details so that we can investigate the matter and work towards resolving it as swiftly as possible.
We look forward to hearing from you.
Thank You.
CARGEM
Well I have enquired about a car today…
Well I have enquired about a car today but these negative posts seem worrying so I guess either I pay to get the car checked over first or don't bother with Cargem....21% of the reviews were negative thats kind of hard to ignore isn't it.
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von CARGEM
Dear Customer,
Thank you for sharing your feedback. We are sorry to hear that you have been dissatisfied with your experience and appreciate the opportunity to look into the concerns you have raised.
We take complaints regarding vehicle condition, after-sales support and care plans seriously and would like to review your case in full. Please contact our Customer Service team at cs@cargem.co.uk with your vehicle and purchase details so that we can investigate the matter and work towards resolving it as swiftly as possible.
We look forward to hearing from you.
Thank You.
CARGEM
Antwort von CARGEM
Dear Customer,
Thank you for your positive feedback. We’re delighted to hear that Diren provided you with excellent service. We’ll be sure to pass on your kind words to him.
We look forward to welcoming you again soon.
Thank You.
CARGEM
Diren was amazing gv19
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von CARGEM
Dear Customer,
Thank you for your lovely feedback. We’re delighted to hear that Diren provided you with amazing service. We’ll be sure to pass on your kind words to him.
We look forward to welcoming you again soon.
Thank You.
CARGEM
I have replied to Cargems response…
I have replied to Cargems response regarding their offer to remedy the situation fully.
I will keep this forum posted on the outcome.
To note Cargem did pay me for the value of the vehicle however I lost nearly £1000 due to admin charges, car care plan and a battery I had to buy within two weeks of having the car, which cost £299.
Again I have evidence to support this and the admission of Cargems after sales person.
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von CARGEM
Dear Customer,
We are currently reviewing this case with you and will provide a further update as soon as possible.
In the meantime, please email our Customer Services Team at cs@cargem.co.uk
Thank you for your patience and understanding.
Thank You.
CARGEM
Diren was excellent av20
16. August 2026
Bewertung ohne vorherige Einladung
Antwort von CARGEM
Dear Customer,
Thank you for your lovely feedback. We’re delighted to hear that Diren provided you with excellent service. We’ll be sure to pass on your kind words to him.
We look forward to welcoming you again soon.
Thank You.
CARGEM
Excellent service very happy witb Diren…
Excellent service very happy with Diren wr22
15. August 2026
Bewertung ohne vorherige Einladung
Antwort von CARGEM
Dear Customer,
Thank you so much for your wonderful feedback. We’re delighted to hear that you were very happy with the excellent service provided by Diren. We’ll be sure to share your kind words with him.
We look forward to welcoming you again soon.
Thank You.
CARGEM
Diren was amazing ye18
15. August 2026
Bewertung ohne vorherige Einladung
Antwort von CARGEM
Dear Customer,
Thank you so much for your kind words. We’re delighted to hear that Diren was amazing and provided you with such a great experience. We truly appreciate your feedback and look forward to welcoming you again soon.
Thank You.
CARGEM
Siren was amazing ej21
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von CARGEM
Dear Customer,
Thank you for your kind words. We’re delighted to hear that Diren provided you with such an amazing experience. We’ll be sure to pass your lovely feedback on to Diren.
Thank You.
CARGEM
Diren was amazing fy20
8. August 2026
Bewertung ohne vorherige Einladung
Antwort von CARGEM
Dear Customer,
Thank you so much for your wonderful feedback We’re delighted to hear that Diren provided you with an amazing experience. We’ll be sure to share your kind words with him.
Thank you for choosing us and we hope you enjoy your new car.
CARGEM
Diren was excellent ld15 thank you for…
Diren was excellent ld15 thank you for your servicd
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von CARGEM
Dear Customer,
Thank you for your wonderful feedback. We're so pleased to hear that Diren provided you with excellent service. We'll be sure to pass along your kind words they'll mean a lot to him. We truly appreciate your support.
Thank You,
CARGEM
Care about the sale only
Initially was great, obviously, they wanted the car sold. After being told the car would be ready in a few days I paid the deposit. End of the week happens, vehicle needs a part they’re waiting on. Another week goes by and I’m assured they’re still waiting on a part, I give it another week and request my deposit back as I’m told it’s still not ready.
Was told my deposit was non refundable to which I know I would’ve got it back due to them not fulfilling the contract. However, I decided to let another member of staff take over and the sale went through.
Day of the pick up. I go to leave and I find the sound isn’t coming out of the stereo so I spoke to a manager and was advised I’d have the car picked up and dealt with on Monday. The next day (Sunday) upon starting the vehicle my dashboard is lighting up with fca, blind spot issues. It’s now Tuesday, i spoke to Jas yesterday who told me he’d sent an urgent email asking cs to call me. I’m still waiting. I phoned and emailed today with no luck. I’ll be turning up to the office today to reject the vehicle.
I should’ve gone with my gut about the car initially and went ahead with getting my deposit back.
They make it sound great and that they’ll look after you but as all sales places all they care about is the sale. After that you’re on your own, literally. Can’t believe I trusted these people over my gut. Won’t be making the same mistake again.
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von CARGEM
Dear Customer,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration. Please contact us directly so we can look into this matter urgently and work to resolve it as quickly as possible.
Thank you,
CARGEM
Mr Diren took very good car of us EN6A
2. August 2026
Bewertung ohne vorherige Einladung
Antwort von CARGEM
Dear Customer,
Thank you for taking the time to share your kind feedback. We are delighted to hear that Mr. Diren took such good care of you. We will be sure to pass on your compliments to him, as we know he will truly appreciate your kind words.
Thank you for choosing us. We look forward to welcoming you back again soon.
Thank You,
CARGEM
Diren was excellent kn19
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von CARGEM
Dear Customer,
Thank you for your kind feedback. We're delighted to hear that Diren was excellent and that you had a positive experience. We truly appreciate you taking the time to share your comments and we'll be sure to pass your compliments on to Diren.
We look forward to welcoming you again soon.
Thank You,
CARGEM
Diren was excellent yt70
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von CARGEM
Dear Customer,
Thank you so much for your wonderful feedback, We're thrilled to hear that Diren provided you with such an excellent experience. We'll be sure to share your kind words with them they'll be delighted to hear them.
We truly appreciate your support and look forward to welcoming you back again soon.
Thank You,
CARGEM
"Misleading, time-wasting, unprofessional."
Extremely disappointing and unprofessional experience. I called ahead about a specific car, confirmed its condition multiple times, and made a near three-hour journey based on those assurances. Shortly after, another staff member tried to push a different vehicle on me. I was reassured again the original car was available, so I reserved it and arranged travel. Later, I was told the alloy wheels were a problem and that pictures would be sent in 15 minutes. After waiting nearly four hours, the images that arrived were not even of the car I reserved. As someone familiar with the model, it was obvious. When I questioned it, the response was dismissive. The next morning, I was told the car had been sold. Which raised a serious question about whether it was ever actually available. Promises weren't kept, information conflicted, and my time and money were wasted. I want to note that Julia and a couple of female staff were polite and tried to help, but it didn't make up for the overall experience. I don't often leave negative reviews, but I think others should be aware of how this was handled. (RYAN) should not work in car sales , if you get him AVOID at all costs !!!!!!
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von CARGEM
Dear Customer,
Thank you for taking the time to share your feedback. We are genuinely sorry to read about your experience and understand how frustrating this must have been.
We have looked into the details provided but unfortunately, we have been unable to locate any record matching your experience on our system. We take comments like yours very seriously and would like the opportunity to investigate this further.
If you could please contact us directly with your full name, the vehicle registration and the date of your enquiry or visit, we will be happy to review the matter thoroughly and address any concerns you may have.
We appreciate your feedback and hope to have the opportunity to resolve this with you.
Thank You,
CARGEM
I had a great experience dealing with…
I had a great experience dealing with open-minded people who, in my view, find pride in assisting their customers. Specifically, Diren really guided me and ensured a smooth closure when I purchased my car WV69.... It is a great car to drive.
11. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von CARGEM
Dear Customer,
Thank you so much for your wonderful review. We’re delighted to hear that you had such a great experience with our team and that Diren was able to guide you through the process and make your car purchase smooth and enjoyable.
We’ll be sure to pass on your kind words to Diren they’ll be thrilled to know their support made such a positive difference.
Congratulations on your new car. We’re so pleased to hear you're enjoying driving it and we wish you many happy and safe miles ahead.
Thank You,
CARGEM
Diren was excellent PF19
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von CARGEM
Dear Customer,
Thank you for your kind feedback. We’re excited to hear that Diren was excellent and provided you with such a positive experience.
We’ll be sure to share your lovely comments with Diren who will be pleased to know their efforts were appreciated.
Thank you for choosing Cargem and we look forward to welcoming you again in the near future.
Thank You,
CARGEM
Diren was excellent ao68
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von CARGEM
Dear Customer,
Thank you for the 5 Star Recommendation.
Thank You,
CARGEM
Diren was amazing really good at his…
Diren was amazing really good at his job he done me a really good deal on warranty and williams racing this guy really knows his stuff im.so happy im fully protected- p.s if you want a really good deal on warranty tyre and alloy protection paint protection and scratch protection go to Diren he will look after you yj68
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von CARGEM
Dear Customer,
Thank you for your fantastic feedback. We’re delighted to hear that Diren looked after you and helped you secure a great deal. We’ll be sure to share your kind words with him.
We hope you enjoy your new car and thank you for choosing us.
Thank You,
CARGEM
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