I used Careplanner from Nourish Care and while the software itself works well, my overall experience has been very disappointing due to their customer service and contract terms. Be very carefu... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Since Careplanner was taken over by Nourish the support side is lacking massively. I've racked up around 6 separate issues now with the system not working as it should, and the "support" folk just gho... Mehr ansehen
It is a truly awful care plan platform especially for nursing homes with complex needs. Nurses do not want to be defining parameters and scrabbling around to find out how to change things . I am not... Mehr ansehen
Joseph was extremely helpful this morning, not only dealing with the immediate problem but also pointing out where potential problems could arise in the future because of how we had 'Settings' set-up... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Nourish, we believe every life should be lived to its full potential. That’s why we’ve harnessed the best technology to help you plan, record, and coordinate and report on care quickly and easily. Our flexible digital care management software gives you accurate notes, complete oversight of your service and evidence of care at your fingertips. With more informed decision-making, together we’re improving the lives of everyone involved in care. Benefits of Nourish Record, plan and coordinate care in real-time on the go Secure and accurate notes for better decision-making Personalise care for everyone you support Save time on administration and collaborate more effectively Join up and connect all your technology We’re an NHS Assured Supplier of social care technology. Let us help you take your care planning to the next level.
Kontaktinformationen
Third Floor, Dean Park House 8-10 Dean Park Crescent, BH1 1HL, Bournemouth, Vereinigtes Königreich
- 023 8000 2288
- hello@nourishcare.com
- care-planner.co.uk
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672 Bewertungen
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Excellent Response times and Customer Service from Careplanner
Excellent response times from Careplanner, replied within the hour and liaised with PASS Everylife to resolve the problem within a short space of time. Daniel Garland had great customer service skills and got me the answer I needed very quickly. We use Careplanner and also PASS systems, and I have to say there is no comparison, Careplanner wins hands down for customer services and response times which in a fast paced sector like Home Care makes our lives a little bit easier. Well done Careplanner (and Dan)!
12. Januar 2023
Antwort von Nourish Care
Thank you so much for the review Shirley, we are committed to providing leading customer experience at CarePlanner and it's always amazing to hear our users share their experiences. Dan and our support staff will always be on hand if you need us, whether it's integrations, appointments, payroll or just logging in, we're here to make your life easier.
CarePlanner Initial Training
The initial training on CarePlanner handled by Jess was detailed. Explanation/clarifications were given to every question. She was very helpful and detailed.
15. Dezember 2022
Antwort von Nourish Care
Choosing the right digital solution can be a challenging process, that's why we back our system up with teams of committed and knowledgable people like Jess who will always be available to support you Grace. Thank you for the review.
Antwort von Nourish Care
Our Account Managers, like Katie, are here to make sure you get everything you need from us, and as your dedicated Account Manager, Katie will be with you every step of the way forward Danielle. Thanks for the review!
I had great help and the man was able…
I had great help and the man was able to correct the problem. Thankyou very much
15. Dezember 2022
Antwort von Nourish Care
We're always happy to help, we know how important your work is Maria!
Thank you for the review.
It has been a very productive training…
It has been a very productive training session. Alex has been very helpful and is very knowledgeable and was able to share a lot of helpful tips in navigating the software.
28. Dezember 2022
Antwort von Nourish Care
Getting started with a new digital platform can be intimidating. That's why we're so proud of our Account Managers like Alex who work with our users to ensure you are comfortable with CarePlanner, and getting everything you need from it. It may have started with a training, but Alex will be with you for every step going forward! Thank you for the review Ann.
James on the helpline was very helpful…
James on the helpline was very helpful in answering all my questions and addressing any issues I had.
15. Dezember 2022
Antwort von Nourish Care
Our support team are always available with effective guidance to ensure your service is always running as smoothly as possible. Thank you for the review Gerard.
Very helpful in terms of teaching me…
Very helpful in terms of teaching me how to use CarePlanner, easy and straightforward.
16. Dezember 2022
Antwort von Nourish Care
There's enough in care that is complicated, we're happy to help make things a little simpler for you Dylan. Thank you for the review.
Every time we call for help or advise…
Every time we call for help or advise they are very prompt and provide useful information
15. November 2022
Antwort von Nourish Care
We know it's not enough to just provide software, that's why we work so hard to make sure all of our users are always supported, whenever they need us. Thank you for the review Camelia.
Good app works well no problems that i…
Good app works well no problems that i can see
14. Dezember 2022
Antwort von Nourish Care
Thank you Alan! Our App is one of the many parts of the CarePlanner system designed to make your life easier, and give you more time to focus on care.
A weight off my shoulders
It was refreshing to find software that understands the flow of business in a Domiciliary care setting
13. Dezember 2022
Antwort von Nourish Care
Domiciliary Care is a unique and vital part of social care, and we are committed to working with exemplary providers like yourself Amanda so we are always at our best too. Thank you for the review.
Great Training and Product Knowledge
It wasn't the system itself that did it for me but the presentation of the training. The account manager was able to explain the system so clearly and in the most engaging way. She answered all the questions I had too. I couldn't wait to start using.
5. Dezember 2022
Antwort von Nourish Care
Care is inherently human, and that's why we put personal experience at the core of what we do at CarePlanner. By working alongside our users we ensure our system fits your needs, and we can build for the future together. Thank you for the review Aham.
Alex was helpful and informative
Alex was helpful and informative. Showed me some extra perks of using Careplanner to make life a little easier.
30. November 2022
Antwort von Nourish Care
We appreciate that when you're focussed on getting what you need from our system you might not realise they other features that can help you provide your service, that's why our Account Managers like Alex are here to help you utilise our system to the fullest, at your pace. Thank you for the review Gabby.
Great Service & great product!
We joined Careplanner around three months ago and were very satisfied with the functionality and price of the product.
We were onboarded by Adam Wood, who has been helpful from the start, he goes out of his way to make sure we know how to use the product and is always on hand if we need any support.
Today, with little notice Adam supplied additional training to some new starters in our company and they were really impressed with Adam and what the product could do.
I would recommend Careplanner to anyone that asked as it is much better than many other more expensive competitors.
1. Dezember 2022
Bewertung ohne vorherige Einladung
Antwort von Nourish Care
Thank you so much for the review Jon!
We believe it is our user focus, as exemplified by Adam, that really makes us stand out from our competitors, here's to a long and successful partnership!
I had a problem with my care planner
I had a problem with my planner. Email staff the person who helped me was called Dan.very helpful always emailed me straight back.trying to sort it out. Thank you Dan I appreciate it
24. November 2022
Bewertung ohne vorherige Einladung
Antwort von Nourish Care
Nothing is ever perfect, but as long as we work together we can always find a solution, that is why we value the human connections at the core of our system so much, and why our team members like Dan will always be available when you call.
Thank you for the review Kelly, we appreciate it.
Great Service
Care Planner have been very helpful so far in our journey. Today's financial training was very good indeed, we look forward to working together in the future and we know that we will feel comfortable reaching out whenever we need further support. Thank you and thank you in advance.
30. November 2022
Antwort von Nourish Care
That's what we love to hear Lucy, we're always available and we look forward to talking to you again soon and continuing to build on our partnership. Thank you for the review!
Creating separate regions on Care Planner
Dan was super brilliant! He explained what we needed to know (2 queries) patiently. Very professional, and friendly at the same time. Brilliant customer service, from one happy customer!
30. November 2022
Bewertung ohne vorherige Einladung
Antwort von Nourish Care
Thanks so much for the review, Dan is a great team mate and someone whose patience has helped us out in the office as many times as it's helped folk providing care! He helps show us the best support is sincere, and it is something all our teams are committed to sharing with our users.
Dan was amazing
Dan was amazing, very knowledgeable, and kind.
He got the job done and the way he explained things were easy to follow and he was very patient with me.
29. November 2022
Antwort von Nourish Care
Dan is a great example of the knowledge and empathy that define CarePlanner support, just because our system is digital, doesn't mean our support, and we are proud of the human connections at the core of our business. Thank you for the review Abdi.
We purchased this software for our Home…
We purchased this software for our Home Support Service. From day 1, we were satisfied with it. Its simple to use and when we incur a hitch, normally through us being un-savvy, either a phone call or email sorts the problem out efficiently.
24. November 2022
Antwort von Nourish Care
Thank you for the review Stephen, we love working with home care experts like yourselves, and combining our knowledge with yours to create the best results for the people who draw upon your service.
Excellent Training
Rae was in-depth with explaining each area and was very happy to answer all our questions with patience.
28. November 2022
Antwort von Nourish Care
Our onboarding is thorough, and Rae will continue to work with you for years to come as your dedicated Account Manager, here's to a great future Gail, thank you for your review.
Leanne is fantastic!
Leanne at CarePlanner has been our account manager for many years now, twice.
Our main communication is email, as I find Leanne very quick and efficient with her emails.
Leanne always gets a solution for us, the help we always ask for, we get.
Wouldn't want a different account manager at present, Leanne is fantastic, a credit to CarePlanner.
23. November 2022
Antwort von Nourish Care
We feel the same about Leanne, and the long standing relationships she and our other team members make with our users are the backbone of CarePlanner, here's to many more years together Richard!
Thank you for the review.
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