Payment never arrived, support stopped responding
I exchanged 492 USDT (TRC20) for Kazakhstani tenge via Kaspi Bank. Order #1786650526266, placed August 13, 2026 at 22:48. The rate was locked at 1 USDT = 464.21 KZT, expected payout ~228,394 KZT.
The USDT deposit was sent and confirmed on-chain (TxID: 4dd6d04316f4858623342d751ece8d5e470eed293236b0084875744affa99eb3 — verifiable on any TRC20 block explorer). The order has been stuck on “payment in process” ever since, and the payout never arrived.
Support initially promised to resolve it and pay out, then stopped responding entirely. I’ve since filed a formal complaint through BestChange. Be careful — the exchange appears to break down right at the payout stage.
