After Matt, the owner of the company and I had a chance to speak on the phone and he viewed a video of the product I was having issues with, he was kind enough to refund me the full amount of the purc... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Ridiculous to offer Valentine's Day baskets that have no realistic way of getting to someone by Valentine's Day. On top of that, no tracking available until a day after valentine's day. Finally, w... Mehr ansehen
Unternehmen hat geantwortet
I placed an order over a week ago for my sister-in-law and she still hasn't received it. I complained online and Matt, the owner, contacted me with his apologies and refunded the cost. He’s still s... Mehr ansehen
Unternehmen hat geantwortet
Had a last minute corporate virtual event that I needed goodie baskets sent to over 20 people in different locations across the country. After being told this couldn't happen in time by several vendo... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
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Offering a variety of gift baskets and care packages for any holiday, birthday or season. Your best online shopping experience for any special occasion!
Kontaktinformationen
145 Culver Rd, 14620, Rochester, Vereinigte Staaten
- 8884954114
- info@canterberrygifts.com
- canterberrygifts.com
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Easy to order
Easy to order. Arrived on time. Well packaged. Overall a great experience from purchasing to delivery. My Godchild loved her present.
Ignoring emails
Within 24hrs of ordering I emailed them asking to cancel because my friend, in the hospital, had to be revived 4 times in one day. They ignored my email for 2 days until it was too late. When I responded saying that is terrible customer service I received another email telling me it was my fault & they offered to refund everything but shipping out of goodness of their heart!? If your business is gift baskets, you can't ignore emails.
Update:
I was not going to get into it with you while I was cooking dinner, so yes, I hung up. I never asked for a refund. I asked to cancel order, then I said,, thank God you can cancel that request. At that point if you had just apologized for the situation, nothing else would have been said. But after your last unkind email to me ,I decided to leave a review

Antwort von Canterberry Gifts
Great customer service!!
I messed up when ordering and put the wrong send date, i wanted the baskets to arrive by Easter and sent asap but put Easter date as send date. I emailed customer service ice and received a reply almost immediately. He fixed my mistake and baskets arrived on time.
So far so good customer service seem to…
So far so good customer service seem to be understanding about the damaged item that I received. As soon as the new item arrives undamaged I will submit another review. Thank you
There was a great selection to choose…
There was a great selection to choose from. This was a gift to my great-grandchildren who live in another state and it was delivered very quickly and they loved everything about it. This will be added to my favorite sites to go to for my out of state gifts.
Convenient but not very personal.
All items were fresh. The items were positioned in the box neatly. I added more items to the box to personalize it.
The sticker on the box was faded and not placed carefully.
Candy was top quality
Candy was top quality. Fast delivery with excellent delivery status information. Would recommend to others. Would have given 5 stars but shipping date was not as requested on website.
It was cheap and there really wasn't…
It was cheap and there really wasn't nothing in there that my child could have done anything with. The bucket was from the Dollar tree I know because I made a bucket for my older son spent way less $ and it looked much better with more items. Overpriced for what you charged and we have to pay Shipping. I purchased 2 buckets from you 1 for my 2 year old son and my niece. I will never purchase from this sight again. It looked very cheap and the items placed inside are thoughtless and pointless. I will definitely do my own next year. I will not recommend this sight to anyone. Your pictures are very misleading.
Your response was exceptional
Your response was exceptional and we look forward toreceiving our basket. Thank you.
Matt Code went above and beyond to…
Matt Code went above and beyond to help with orders. He is great.
Ordering process was seamless and was…
Ordering process was seamless and was delivered on date promised. My daughter-in-law loved it!
Didn't put the message I asked for
Ridiculous to offer Valentine's Day…
Ridiculous to offer Valentine's Day baskets that have no realistic way of getting to someone by Valentine's Day. On top of that, no tracking available until a day after valentine's day. Finally, way overpriced for so taking advantage of the holiday. Thanks
Greatly appreciate the prompt response and the service recovery gesture. Daughter actually loved the basket. Best wishes and future success.

Antwort von Canterberry Gifts
Perfect Treats in basket
After searching several companies for the perfect treats in a basket and the item being available. That was a go to.
Although the date I chose for delivery was a Holiday. So I made a call and sent an email.
Someone contacted me back within an hour to inform me of the delivery date.
The date given was right on time and correct.
No ups tracking number was provided.
No ups tracking number was provided.
Emailed to get a tracking number, none provided by you, disappointing.

Antwort von Canterberry Gifts
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