Camberley & District Funeral Directors Bewertungen 

88
TrustScore 4.5 von 5

4,7

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I want to say a massive "Thank you" to the lovely ladies at this location - both Suzanne and Karen were amazing after my mum's passing. Kindness, understanding, outstanding service and humanity. Th... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Camberley & District Funeral Directors took really excellent care of my late fathers funeral arrangements. Looked at every aspect of what we wanted to give him a good send off. They made my fa... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

On initial contact, Camberley & District were extremely efficient and gentle when coming to the house to look after our deceased family member, even though it was the early hours of the morning. Co... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Thoroughly recommend camberley and District they have looked after my mother ,grandparents since 1991 & finally my dear dad .Jo is amazing makes you feel so calm & she is very professional & generally... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

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  2. Bestattungsinstitut
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Vom Unternehmen geschrieben

We promise to give you the best end of life care, support and experience with a compassionate and ethical approach. Whether you’re arranging a funeral now or planning for the future, we’ll give you the time, understanding and respect to ensure a fitting tribute. Camberley and District Funeral Directors are based in Sandhurst and are available 24 hours a day, 7 days a week.


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4,7

Hervorragend

TrustScore 4.5 von 5

88 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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4,7

Alle Bewertungen

(88)

2 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Excellent planning and communication

The planning and communication before the service were excellent. Everything came together perfectly. Highly recommended.

14. Juni 2024
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Antwort von Camberley & District Funeral Directors

Dear Paula Miller
Thank you for taking the time to leave a review.
We are pleased that our colleagues in our Camberley and District branch were able to offer such a high standard of service.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Bewertet mit 5 von 5 Sternen

Compassionate care of us and our mum x

Kerrie and Suzanne were lovely. Really compassionate, helped with all our requests and ensured everything went to plan. At such a sad time they were amazing x

13. Juni 2024
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Antwort von Camberley & District Funeral Directors

Dear Beverley Morris

Thank you for leaving a review. We are pleased that Kerrie and Suzanne in our Camberley branch were so kind and compassionate during this sad time.

We will pass on your kind words.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Bewertet mit 5 von 5 Sternen

The team was so helpful and supportive…

The team was so helpful and supportive and kind everything was spot on I wouldn’t use anyone else I’d recommend Camberley and district with five stars their the best

29. März 2024
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Antwort von Camberley & District Funeral Directors

Dear Charmaine

Thank you for leaving a review. We are pleased that our colleagues in our Camberley branch were so helpful and supportive.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Bewertet mit 5 von 5 Sternen

Suzanne was so professional and caring…

Suzanne was so professional and caring from the start to the finish. We would definitely recommend their services to family and friends.

19. April 2024
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Antwort von Camberley & District Funeral Directors

Dear Sandra

Thank you for leaving a review. We are pleased that Suzanne in our Camberley branch was so professional and caring and you would recommend us in the future.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Bewertet mit 5 von 5 Sternen

Success from the jaws of confusion

The biggest bonus for me was ease of communication, I was trying to do several things at once , never a good thing with me , and good advice was key . The funeral was smooth and universally approved of , most felt uplifted by the celebrant and the simple character of the ritual . The bearers and the directors were nicely unobtrusive and there was kindness shown to the widow who's first language is Thai . If I ever have to use a funeral director in that area I would probably choose Camberley and district .

4. April 2024
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Antwort von Camberley & District Funeral Directors

Thank you for leaving a review. We are pleased that our colleagues at Camberley & District were so kind and communicated well whilst arranging the funeral.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Bewertet mit 5 von 5 Sternen

I would recommend Camberley & District…

I would recommend Camberley & District Funeral Directors, from start to finish they handled my mother's funeral with so much care and respect.
Suzanne, Abbey and the team were amazing. We have used Camberley & District in the past and will use them in the future.
Thank you

26. Februar 2024
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Antwort von Camberley & District Funeral Directors

Dear Miss Earl

Thank you for leaving a review. We are pleased that Suzanne, Abbey and the team in our Camberley branch were so caring and respectful whilst arranging your mother's funeral.

We will pass on your kind words.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Bewertet mit 5 von 5 Sternen

Excellent service all round

Excellent service all round. Made organising my wife’s funeral very easy at such a sad time. The funeral, it’s self, could not have gone better. Found everybody friendly & easy to deal with. Communication was very good, too.

26. Januar 2024
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Antwort von Camberley & District Funeral Directors

Dear Glen

Thank you for taking the time to leave a review. We are pleased that our colleagues in our Camberley branch were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Bewertet mit 2 von 5 Sternen

They were unfortunately going through a…

They were unfortunately going through a management change. They were sympathetic and reverent. The dressing of the body went very well. Unfortunately other parts were not so smooth and quite a few mistakes were made and messages were not relayed correctly.

23. Februar 2024
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Antwort von Camberley & District Funeral Directors

Dear Barbara Taylor,
Thank you for taking the time to leave a review.

We are deeply sorry that there were some issues with your experience with us.

The Area Client Experience Manager for the Camberley area will be in touch to discuss this with you.

Again, we are sorry for these issues.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Bewertet mit 4 von 5 Sternen

Kind

Friendly, helpful staff and professional service

25. Januar 2024
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Antwort von Camberley & District Funeral Directors

Dear Caroline

Thank you for taking the time to leave a review. We are pleased that our colleagues in our Camberley branch were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Bewertet mit 5 von 5 Sternen

I have used this company 3 times in the…

I have used this company 3 times in the last 2 years.
They have been absolutely amazing.
I live in Devon,and I wanted my husband who had passed away,to be bought up to Hampshire,so I could have the funeral up there.where we have family and friends.
Nothing was to much trouble.they came and picked him up,and looked after him,up until his funeral.
Thank you for your kind loving support.
I would highly recommend them,a great service from start to finish.

18. Dezember 2023
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Antwort von Camberley & District Funeral Directors

Dear Jan,

Thank you for taking the time to leave such a lovely review.
We are pleased that all of our colleagues were able to make this sad time that bit easier for you.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Bewertet mit 5 von 5 Sternen

Calm efficient service

19. Januar 2024
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Antwort von Camberley & District Funeral Directors

Dear Sue,

Thank you for taking the time to leave a positive review.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Bewertet mit 5 von 5 Sternen

Excellent service from start to finish.

Excellent service from start to finish.
Sian, the area manager was especially good, who happened to be on duty when we first called, and set everything in motion.
Everything went well on the day, which made a sad time a little more bearable. thank you

16. Januar 2024
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Antwort von Camberley & District Funeral Directors

Dear Steve,
Thank you for taking the time to leave a review.
We are pleased that our colleagues were able to offer the best care, support and experience during this sad time.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Bewertet mit 5 von 5 Sternen

Mercia Wright

The team in the office were very understanding and helpful, especially as the funeral was a distance away.
On the day everything proceeded very smoothly and there were no glitches.
A good team effort by all concerned.

12. Januar 2024
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Antwort von Camberley & District Funeral Directors

Dear Colin

Thank you for taking the time to leave a review. We are pleased that our colleagues in our Camberley branch were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Bewertet mit 5 von 5 Sternen

I cannot speak highly enough of Karl…

I cannot speak highly enough of Karl and the team. They have displayed the utmost professionalism and thoughtfulness in the care of Mr Rai. From initial discussions through to the day of the funeral they were always understanding in our wishes and ready to offer help and advice whenever it was required.
I would not hesitate in recommending their services to others.

9. Januar 2024
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Antwort von Camberley & District Funeral Directors

Thank you for taking the time to leave a review. We are pleased that Karl and the team in our Camberley branch were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Bewertet mit 5 von 5 Sternen

I just like too say Sian has been…

I just like too say Sian has been amazing , in helping me with my husbands funeral she has listened and helped to what I needed .
Karl from Camberley branch all so very professional and helpful .
Mrs k Fullick.

9. Januar 2024
Bewertung ohne vorherige Einladung
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Antwort von Camberley & District Funeral Directors

Dear Mrs Fullick

Thank you for leaving a review. We are pleased that Sian and Karl at our Camberley branch were so helpful whilst arranging your husband's funeral.

We will pass on your kind words.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Bewertet mit 5 von 5 Sternen

Caring Team

Karl, Sian & the whole.!!! team went above & beyond to make myself & the whole family feel at ease with each & every aspect of the sad time we was experiencing & going through .. Much more than that..They looked after mum & took such great care of her as though she was one of their own family.. For which I & my family will forever be grateful.. Thank you..🌹

20. Dezember 2023
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Antwort von Camberley & District Funeral Directors

Dear Lynn

Thank you for taking the time to leave a review. We are pleased that Karl, Sian and the whole team at our Camberley branch took good care of your mum and made you feel at ease during this sad time.

We will pass on your kind words.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Bewertet mit 5 von 5 Sternen

Exceptional support through a difficult time

Throughout the difficult emotional process of caring for my fathers funeral wishes, all the staff whereextremely helpful and supportive. It was necessary for my father to have a postmortem, which our family found very distressing. We were worried that we would have to change the date of my fathers funeral.
I I would particularly like to commend Karl and Shane for their help and support. On the day of my fathers funeral the staff where just wonderful. Thank you

21. Dezember 2023
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Antwort von Camberley & District Funeral Directors

Thank you for leaving a review. We are pleased that Karl and Shane at our Camberley branch were so helpul and supportive whilst arranging your father's funeral.

We will pass on your kind words.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Bewertet mit 5 von 5 Sternen

My beloved Mum

I could not fault your service very understanding and really helpful. I would recommend you to anyone. Many thanks for all you did.

20. November 2023
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Antwort von Camberley & District Funeral Directors

Dear Julie

Thank you for taking the time to leave a review. We are pleased that our colleagues at Camberley & District were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Bewertet mit 2 von 5 Sternen

My son's disappointing final journey

Sadly my son passed away overseas recently and was repatriated back to Camberley and delivered into the care of Camberley and District Funeral Directors.

He travelled 6,000 miles home and disappointingly his last 5 were the most stressful and traumatic and solely down to the incompetence of Camberley and District Funeral Directors.

I can not fault the care of my son whilst at the funeral home and the consideration provided to our family to spend as much time with him as required ahead of him being laid to rest. Jo provided excellent customer service in respect of these two areas and I can not thank her enough. 2.5 would be a more realistic overall rating.

However having agreed the route of my sons final journey together with timings, the hearse arrived 35 minutes late to our home resulting in a knock on effect which ultimately resulted in the church service starting late and causing stress and anxiety to many of our friends and family.

Our beautiful service booklets, which we had spent a considerable amount of time perfecting were also delivered late which meant that many of the congregation failed to receive a copy.

Camberley and District Funeral Directors did accept that human error was to blame and provided a re-print of the service booklet and a donation to our chosen charity however this had to be negotiated which just added to our stress and to the fundamental disappointment of my sons final journey.

Whilst I am unable to compare I personally would recommend an independent funeral director in place of a national company. I feel sure they will be far more determined to provide the very best customer care and service for you and your loved one.

19. Oktober 2023
Bewertung ohne vorherige Einladung
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Antwort von Camberley & District Funeral Directors

Dear Foley,

Thank you for taking the time to leave a review.
We are deeply sorry for the issues and upset caused.
Our Area Manager for the Area has spoken to the mother to discuss these issue in detail.

Once again, we are deeply sorry.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Bewertet mit 5 von 5 Sternen

Outstanding service

I’m so glad that I called Camberley and district. I spoke to Jo 1st and was so grateful of the support that myself and mother inlaw received. Not just Jo but Karl I cannot thank them enough for everything they did for us and how they treated us from start to finish. The way they looked after my husband was amazing I saw him everyday until the day before the funeral nothing was to much for them they went above and beyond always sat us down before and after seeing him to talk us through how we feel etc. They really looked after us as well they really care about you as a person not just a client. They made us feel so comfortable a big thank you to Kayleigh the conductor she was amazing and also the lady that drove the family car. I’ve been back to have a cuppa with them and I will still pop in as I feel so relaxed and comfortable with them and knowing my husband was looked after.

6. Oktober 2023
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Antwort von Camberley & District Funeral Directors

Dear Kerry

Thank you for leaving such a lovely review. We are pleased that Jo and Karl at Camberley & District were so supportive whilst you and your mother-in-law were arranging your husband's funeral and that they looked after him so well and you were able to see him everyday.

We will pass on your kind words.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

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