James at Buyawarranty was very helpful and knowledgeable and was able to answer my questions to help me make the most informed decisions possible to best meet my needs. He was reliable and always call... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I could not be more delighted with Thomas Clark the advisor I had call me. He was patient, got in with it without any messing about, answered all my questions clearly and concisely, and all in all I h... Mehr ansehen
Unternehmen hat geantwortet
Thomas was brilliant! Really helpful and even though the company quote had changed he managed to get me my cover for a discounted price! Talked me through the whole policy and sent me his email if the... Mehr ansehen
The whole process of getting a warranty for my car was excellent especially due to James Reed the sales manager. He was very helpful and polite He answered all my questions and assured me of my c... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Buy A Warranty is a trusted UK vehicle warranty provider, helping drivers protect their cars and vans from unexpected repair costs and breakdown expenses. We provide flexible car warranty and van warranty plans designed to give motorists peace of mind, dependable support, and greater confidence on the road. Whether you have recently purchased a used car, rely on a family vehicle, or need protection for a van, Buy A Warranty makes vehicle cover simple, accessible, and easy to manage. Our warranty options are built to help reduce the financial stress of sudden mechanical or electrical faults, so you can avoid costly surprises when problems occur. Customer care is at the heart of our service. From your first enquiry to ongoing aftercare, our team offers clear guidance, explains the claims process in straightforward terms, and helps you choose the right level of vehicle warranty cover for your needs. With competitive pricing, transparent support, and a commitment to delivering a smooth customer experience, Buy A Warranty supports drivers across the UK with reliable vehicle protection they can trust from start to finish. We are here to help you stay protected, manage repair risks, and drive with confidence every day.
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Vereinigtes Königreich
- buyawarranty.co.uk
4,7
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★☆☆☆☆ Avoid At All Costs
★☆☆☆☆ Avoid At All Costs – Bad Faith Claim Refusal & Unreasonable Demands
I am writing this review to warn potential customers about Buy-A-Warranty's claim practices.
I purchased their top-tier Platinum Warranty Plan (Policy Ref: BAW-2606-401522) for my Vauxhall Vivaro (CV22OXH). The vehicle has a full, flawless main dealer service history. While driving, my automatic transmission suffered a sudden, total internal breakdown, causing a cascade of diagnostic error codes (including speed sensors, pressure control, and solenoids).
I brought the vehicle directly to an independent gearbox specialist (Gearbox Central Ltd), who issued a formal assessment confirming a total internal transmission failure requiring a reconditioned gearbox and torque converter replacement (£6,600 incl. VAT).
Despite internal transmission components being explicitly covered under the Platinum Plan, Buy-A-Warranty declined the claim. Their reason? They claim error codes don't prove which specific internal part failed first and are demanding an expensive physical teardown and strip-down—forcing the customer to pay thousands in destructive labour costs just to prove an obvious mechanical collapse.
Demanding that a policyholder fund the destructive dismantling of a sealed transmission assembly—when specialist diagnostic consensus already confirms total failure—is an unreasonable barrier to a claim and breaches consumer rights (Consumer Rights Act 2015 & FCA Consumer Duty guidelines).
They hide behind technical loopholes to avoid paying legitimate claims. This matter has now been escalated to a formal legal Pre-Action Notice before County Court proceedings and a Financial Ombudsman Service (FOS) complaint. Save your money and look elsewhere for honest warranty cover.
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Buyawarranty
Thank you for sharing your concerns Mr Ahmed. We understand how disappointing it is when a claim cannot be authorised.
Under the warranty terms, a claim can only be authorised once the covered failure and its cause have been sufficiently verified. This is an important part of ensuring claims are assessed consistently and fairly for all customers.
We remain willing to review any new technical evidence and can also consider arranging an independent engineer inspection for your vehicle to help establish the cause.
One of our experienced team members will contact you directly. You can also email complaints@buyawarranty.co.uk so the matter can be reviewed fully.
Please be assured that we remain fully committed to working with you, listening to your concerns and doing everything reasonably possible to help bring the matter to a fair and transparent conclusion.
Just great service
Just great service
Excellent value
Brilliant on line
Customer care team five star
25. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Buyawarranty
Thank you Stephen for your fantastic feedback. We’re really pleased to hear you found our vehicle warranty service straightforward online, excellent value and supported by a five star customer care experience. Making car warranty cover clear and easy to arrange, while being there when our customers need support, is exactly what we aim for. We really appreciate you choosing us for your warranty cover and hope we can assist you again in the future. Safe driving!
Very easy,told me everything i needed…
Very easy,told me everything i needed to know,good service
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Buyawarranty
Thank you Brian for taking the time to leave us your feedback. We’re really pleased to hear that arranging your vehicle warranty was easy and that everything was explained clearly so you had the information you needed. Providing straightforward car warranty cover and helpful customer service is exactly what we aim for. We appreciate you choosing us to protect your BMW X5 and hope the warranty gives you added peace of mind. Wishing you safe and enjoyable driving.
I spoke with James who excellently ran…
I spoke with James who excellently ran me through the services available. I was about to sign with another company until I dealt with James and in a non pressured way I realised this company had much more to offer than others. Thanks for your help much appreciated. Alison
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Buyawarranty
Thank you, Alison, for your lovely feedback. We’re delighted to hear that James explained the available vehicle warranty options clearly and made the whole process feel relaxed and pressure free. It’s great to know that the level of cover and support helped you feel confident choosing us over another provider. We really appreciate you trusting us with your Audi warranty cover and hope it gives you continued reassurance and peace of mind. Wishing you safe and enjoyable driving.
Antwort von Buyawarranty
Thank you, Wayne, for your kind review. We’re pleased to hear that arranging cover for your Land Rover Range Rover Sport was quick and straightforward, and that you found the price competitive. We aim to make affordable vehicle warranties simple to arrange, with clear cover for eligible mechanical and electrical faults and an easy claims process when support is needed. We appreciate your trust in us and wish you many miles of safe driving.
The agent I've spoke ( James) very…
The agent I've spoke ( James) very polite, very knowledgeable and helpful. Made the entire process easy. Very clear communication throughout. Great experience from start to finish. Thank you
2. August 2026
Bewertung ohne vorherige Einladung
Antwort von Buyawarranty
Thank you for your kind review. We’re delighted to hear that James was polite, knowledgeable and helpful and that he made the whole process easy with clear communication throughout. We aim to make arranging an affordable vehicle warranty straightforward, comprehensive cover for eligible mechanical and electrical faults. We really appreciate your feedback and your trust in our service. Wishing you safe and enjoyable driving.
From start to finish James explained…
From start to finish James explained the warranty professional and friendly made it easy Thanks Stewart
30. Juli 2026
Antwort von Buyawarranty
Thank you Stewart, for your kind feedback. We’re pleased to hear that James explained your Ford warranty clearly, professionally and in a friendly way, making the whole process easy from start to finish. We aim to make arranging affordable vehicle warranties straightforward, with clear cover for eligible mechanical and electrical faults and an easy claims process when support is needed. We appreciate your trust in our service and wish you safe and enjoyable driving.
James was very easy to talk to
James was very easy to talk to, provided all the relevant Information and made buying a warranty exceptionally easy
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Buyawarranty
Thank you Elizabeth, for your kind feedback. We’re delighted to hear that James was easy to talk to provided all the relevant information and made arranging a warranty for your Jaguar E-Pace exceptionally straightforward. We aim to make affordable vehicle warranties simple to understand with comprehensive cover for eligible mechanical and electrical faults and an easy claims process when support is needed. We appreciate your trust in us and wish you safe and enjoyable driving.
I am giving a five star review based on…
I am giving a five star review based on the way I was dealt with by the Sales Manager James Reed.
Very professional.
I hope I am given an opportunity to review the actual warranty service if ever I need (I hope I don't) to use it.
28. Juli 2026
Antwort von Buyawarranty
Thank you Gary, for your five star review. We’re pleased to hear that James Reed dealt with you professionally and made arranging warranty cover for your Land Rover a positive experience. We completely understand that you hope never to need the warranty, but should you ever require support, our team will be here to guide you through the claims process for eligible mechanical and electrical faults. We appreciate your trust in us and wish you many miles of safe and trouble free driving.
Claim Experience
I rarely leave negative reviews, but I feel it's important to share my experience.
I submitted my claim and provided the information requested, and my garage also supplied what BuyAWarranty needed which was apparently in their junk mail. During the six day claims process, I was only contacted once to provide some additional information, which I sent over straight away.
From that point on, I found myself constantly chasing for updates. Every day I was told I would receive a phone call or email with an update by the end of the day, but those updates never came. On one occasion, I was specifically promised an update by 12pm, yet again I heard nothing. Having to repeatedly contact BuyAWarranty just to find out what was happening with my claim while my car was off the road was incredibly frustrating.
After six days, my claim was finally authorised. However, I was then informed that BuyAWarranty intended to source a second hand part from eBay, which would take around another week to arrive and only came with a 30 day warranty. This meant my vehicle would have been off the road for approximately two weeks before it could even be repaired.
Given that this was a critical component in my vehicle's cooling system, I wasn't comfortable accepting a used part with such limited cover. I therefore paid the difference myself to have a brand new genuine Mercedes part fitted, giving me greater confidence in the reliability of the repair and the warranty that came with it.
I appreciate that aftermarket warranty providers may use recycled parts, but I don't believe a 30 day warranty is appropriate for a critical component. At the very least, customers should have confidence that the parts being supplied are backed by a meaningful warranty and won't leave them facing further costs shortly after the repair.
While I appreciate that BuyAWarranty ultimately authorised my claim, the overall experience fell below my expectations. The poor communication, repeated broken promises of updates, and the proposed repair solution left me feeling disappointed. Based on my experience, I cannot recommend BuyAWarranty with confidence.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Buyawarranty
Thank you for taking the time to share your experience Costa. We are sorry that the communication and timescales during your claim caused frustration while your vehicle was off the road.
Your claim was fully assessed and authorised with the approved labour costs and diagnostic contribution paid directly to you. This gave you the flexibility to choose between the replacement part sourced through our claims process which had a 30 day return window and the alternative preferred by your garage.
Our aim throughout was to provide a fair and practical outcome, while offering appropriate options in line with the warranty terms. We appreciate your comments regarding communication and will use your feedback to help improve the service we provide.
Please contact our Customer Care Team privately so we can review any concerns of yours and do our best to improve your experience.
Thomas was exceptionally helpful with…
Thomas was exceptionally helpful with everything from start to finish
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Buyawarranty
Thank you for your kind review. We’re pleased to hear that Thomas was exceptionally helpful and supported you throughout the entire process from start to finish. We aim to make arranging vehicle warranty cover clear and straightforward, with helpful guidance, reliable support and cover for eligible mechanical and electrical faults. We truly appreciate your trust in our team and hope your warranty gives you added peace of mind. Wishing you safe and enjoyable driving.
Phone number and email doesn’t work
I have tried to contact on the number and email address they provided, but it seems to be blocked/not working. I wanted to claim warranty, where to contact them. Disappointed.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Buyawarranty
Thank you for your feedback, Mamata. We’re sorry to hear that you felt unable to reach the appropriate team.
Our records show that you spoke with Customer Service on the same day this review was posted, and the reason given for your call was a cancellation enquiry. However, our Claims Team has no record of receiving a call from you regarding a warranty claim.
Since seeing your feedback, we have attempted to contact you by telephone, WhatsApp and email so that we can assist, but we have not yet been able to reach you. You can also begin a claim by completing the form on the Make a Claim page of our website. Our Claims Team will then contact you and guide you through each stage.
Please get in touch, as we remain ready to help.
Really bad experience
There customer service was good and sweet but their services were really bad. I bought a used car, called thr warranty and told them I just bought the car and would like to cover it. They said yes we cover used cars as well but after a while my cars alternator went bad and they said we only cover sudden breakdowns. I appealed and said thr alternator suddenly stiped working a I said on the first day its a used car but they refused my claim. Id not recommend them beacuse thell just find any reason to reject your claim
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Buyawarranty
Thank you for taking the time to share your experience Nasir. We’re sorry to hear how disappointed and frustrated you felt following the outcome of your claim.
Vehicle warranties are assessed in line with the specific terms of the cover and the information provided during the claims process. We appreciate that this can be upsetting when the decision is not the one you expected and we take concerns about fairness and clarity seriously.
We would welcome the opportunity to review the circumstances of your claim and ensure everything was explained clearly. Please contact our Complaints team on complaints@buyawarranty.co.uk privately with your policy and claim details so we can look into the matter properly.
Kind regards,
Customer Care Team
Outstanding amazing could not do any…
Outstanding amazing could not do any better
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Buyawarranty
Thank you for your wonderful feedback James. We’re delighted to hear that you felt the service was outstanding and that your experience could not have been better.
Providing clear, helpful support and making the warranty process and the warranty plan as straightforward as possible. It is very important to us, so your comments are greatly appreciated by the whole team.
Thank you again for choosing us for your Volkswagen. We wish you many miles of safe and trouble free driving.
Excellent service received from Thomas
Excellent service received from Thomas.
Explained everything in fine detail.
No pushy sales call or service, allowed me to read everything and ask questions before proceeding.
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Buyawarranty
Thank you for your excellent feedback Dilesh. We’re pleased to hear that Thomas explained the Platinum Warranty cover for your Audi A8 in clear detail and gave you the time to review the comprehensive vehicle warranty information and ask questions without any pressure.
Making sure customers understand their mechanical and electrical breakdown cover, claims process and policy terms before proceeding is very important to us.
Thank you for choosing us, and we wish you safe and enjoyable driving in your Audi A8.
Thomas was really helpful and made the deal happen.
Thomas was really helpful and made everything clear, including what was covered by the policy and the payment schedule. He was friendly, approachable, and a pleasure to deal with.
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Buyawarranty
Thank you for your kind feedback Richard. We’re pleased to hear that Thomas made the Platinum Warranty cover for your car clear, including what is covered under the comprehensive vehicle warranty and how the payment schedule works.
It’s important to us that customers fully understand their mechanical and electrical breakdown cover, policy terms and claims process before proceeding. We’re glad Thomas was friendly, approachable and helpful throughout.
Thank you for choosing us and we wish you safe and enjoyable driving.
Excellent service and great prices
Excellent service and great prices!
Thomas Clark was very helpful, and so was Andy. Thanks, guys.
15. Juli 2026
Antwort von Buyawarranty
Thank you for your kind review Alton. We’re delighted you received excellent service and a great price for your Alfa Romeo Tonale Veloce TB MHEV S-A warranty. It’s great to hear that Thomas Clark and Andy were both helpful throughout the process. We aim to make vehicle warranty cover clear, reassuring and straightforward, so you can enjoy greater peace of mind on the road. We truly appreciate your feedback and wish you many miles of safe driving.
James from Buyawarranty provided…
James from Buyawarranty provided excellent customer service. He was professional, knowledgeable, and took the time to explain everything clearly. The whole process was straightforward, and he made sure all my questions were answered. I really appreciated his friendly approach and would highly recommend both James and Buyawarranty.
26. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Buyawarranty
Thank you for your excellent review Darren. We’re pleased to hear that James provided professional, knowledgeable and friendly customer service, taking the time to explain your Peugeot 2008 Allure Premium + EV warranty clearly and answer all your questions. Making the process straightforward and helping customers feel confident in their electric vehicle warranty cover is very important to us. We truly appreciate your recommendation of James and Buyawarranty and we wish you safe and enjoyable driving in your Peugeot.
Freddie took the time to talk me…
Freddie took the time to talk me through everything and we git what I needed at a price I could afford well pleased
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Buyawarranty
Thank you for your lovely feedback. We’re delighted to hear that Freddie took the time to explain everything clearly and helped you find the right cover at a price that suited your budget. Making sure our customers feel informed, comfortable and confident with their choice is very important to us. We’ll be sure to pass your kind comments on to Freddie. Thank you for choosing us and we wish you safe and happy driving.
Well buying was easy
It was easy to buy but the true test will be if I have to use it, as it is doesn’t matter how easy it is to obtain
It is how it performs that is where the star are to be awarded or not
18. Juli 2026
Antwort von Buyawarranty
Thank you for sharing your honest feedback Marin. We’re pleased to hear that arranging your cover was straightforward and we completely understand that the real measure of a warranty is the support provided when it is needed. Our team is committed to making the claims process as clear and efficient as possible in line with the terms of your cover. We appreciate you choosing us for your Volkswagen and hope your warranty continues to provide reassurance. Wishing you safe and trouble free driving.
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