Brighton & Hove Buses Bewertungen 

This really is the worst bus company I have experienced in my life, bus drivers are rude shout at you with attitude, big thumbs up to weed smelling passengers blag free bus ride, apparently it’s acceptable to leave 2 mins early won’t give you a vailed reason customer service just patronise you, you have change buses randomly at lewes road bus garage, terminate buses driver shortage, idiot drivers saying your ticket only vailed for certain like we at stupid, apparently can’t have food on buses or drink I pay 102 pounds a month for a crap service like this feed up with it !!!!!

Bus driver miserable and rude , number 25 at 13:15 from mithras house stop. On the 3 nd November. Apart from the fact the busses are never in time, the bus drivers are genuinely horrible. Took a screen shoot of my ticket as a fun fact showing my friends my ticket expires in 2 minutes and the bus is at the traffic light, showing them i am lucky I don’t need to buy another ticket as i was scared I would have to buy another one because the bus was not on its schedule time and was delayed and as i never took a ss before of my ticket, I didn’t know its logging you out of the app as again never done that before. The driver started being rude, saying thats what it happens when you take tickets from friends. Just because they are getting payed to drive the bus doesn’t mean they have any rights to be rude and making assumptions about customers. I have encountered this bus driver before and he’s just the moodiest person i have met. Just the way he spoke ruined my day.

When aspiring candidates attend an interview there is no follow up relating to your application. It's no surprise why they are always under staffed.

On neither occasion did the company fully address my complaints.

100%feedback communication is second to none delt with my issues kept me informed customer service are wonderful thankyou

Appreciate all the hard work the team do helping me get to my building jobs ,as it’s a tough industry ,in one peace … and ABBIES … exceptional friendliness and great customer service …

Wishing Abbie and the team well

Christos kiwi traffic marshal
Hove

A few hours before flying to Spain, I left a small backpack containing an SLR camera, Ray-ban sunglasses and other valuables on a Brighton bus. I immediately called the Brighton & Hove Buses, lost property service. The telephone operators were very kind and were even able to trace the buses I had taken that day.

I had given up hope of seeing my possessions again as I flew off to Spain. The following day I called B&H Buses lost property. They informed me that the backpack was at their depot! Shocked and surprised, I was eventually reunited with ALL my possessions by Nigel, another attentive worker.

I hope the company shows their appreciation to their employees in some meaningful, tangible way. Keep up the great work! Your people helped me retain my faith in a UK service and the human nature to do the right thing.

Whenever I reached them out for help. They were always there to help. Best customer service.

I rang up and explained my issue and then they tell me that I can have a yellow card for my walking aid so it doesn’t have to be folded. What makes it nice to know that I can get on the bus without being told to stand up and hold my walking aid all the time. Thank u so much

Quick direct replies. Very polite and formal

The answer to my query was very clear and explained everything.

Utterly useless, taking an hour and a half to get from moulsecoomb to Hove on packed smelly buses...it's peak time add some more services! Useless drivers that plod along at 5 mph.
It's a shocking system.

Could not be better, Alice was wonderful, helping with my coach tickets. She was so efficient, friendly and helpful and made a potentially onerous experience a pleasure.

Be aware that the Brighton Buses take payment from your card twice when showing a prepaid ticket on your phone and have express travel installed. The process to get a refund is no easy feat. The fee of £3 for a single journey is too high especially comparing to the neighbouring big city.

I was very shocked at how very very helpful the people were and fairly quick responses!! appreciate it so much. Thank you Andy and Nathan from the hove branch.

niannte was so great and helpful she helped me set up my student bus pass and we had a great chat about my college and work.

Jennita was so welcoming and kind

Steve provided exceptional support when I ran into trouble with my bus pass today. His next-level patience and dedication completely turned my difficult day around. Great customer service!