Absolutely LOVE Burns! My dog was on another popular dog food brand, he was over excited, completely unrelaxed, barked a lot and quite honestly was a bit off his rocker! My lovely groomer recommende... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
My very fussy dog absolutely loves Burns food. It is so easy to order from the website, and I love that the wet food comes in 2 different sizes. They use an amazing courier too, which means it arriv... Mehr ansehen
Always friendly and prompt service. I just had a delay on my deluvery this time - hopefully now resolved with Steve’s help. I find the subscription management system a bit difficult to manage if I w... Mehr ansehen
Burns' Head Office number was busy so my call was diverted to distribution warehouse near Chester. Gentleman who answered my call to bring forward next scheduled delivery was right on the ball.
Unternehmensdetails
Über Burns Pet Nutrition
Vom Unternehmen geschrieben
Natural Nutrition for Heathy Pets
Established in 1993, Burns Pet Nutrition paved the way for healthy pet food with simple, wholesome and hypoallergenic recipes developed by a vet.
Burns was named Britain’s Favourite dog food in Which Consumer Poll 2022, and worked out as the cheapest to feed too!
The delicious, award-winning recipes are designed to meet pets’ needs instead of exceeding them. In 2022, vet and founder, John Burns was awarded an MBE for his impact on pet nutrition in Britain and his charity work in West Wales.
Burns has sold over 3 billion bowls to date and proudly funds community projects since 2006.
Fast forward to today, Burns still supports as many shelters, charities and community projects as possible. As part of the Assisi Pet Care Group, Burns carries on their philosophy of using wholesome and sustainable ingredients to create the award-winning food that pets love.
Visit our website! SHOP DOG FOOD SHOP CAT FOOD FREE NUTRITION HELPLINENeed Nutritional Advice?
Vom Unternehmen geschrieben
- Free Burns Nutrition Helpline!
- Our friendly and knowledgeable team of nutritionists give bespoke free advice and support to pet owners, stockists and veterinary nurses and vets. We can be contacted via email, Live Chat or telephone during office hours. Call us : 0800 083 6696 Monday – Friday, 8am – 5pm. Email us: Info@burnspet.co.uk Connect with us via Live Chat: For an instant response to your query Monday – Friday, 8am – 5pm
You love them we feed them!
Tail-Waggingly Tasty!
Our furry customers love our food!
However if something isn't 100% pawfect, our lovely Customer Service team will always go the extra mile to make it right.
Kontaktinformationen
Vereinigtes Königreich
- 0800 0836696
- info@burnspet.co.uk
- burnspet.co.uk
4,7
Hervorragend
2556 Bewertungen
Hat 45 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
All three of my cockapoo's enjoy Burns…
All three of my cockapoo's enjoy Burns and have been for 9/8/5 years ... great company and always helpful when I've needed any advice .
16. Mai 2026
Repeat order so didn’t need to re-…
Repeat order so didn’t need to re- order just wait for it to be delivered
16. Mai 2026
Love Burns pet food!
My very fussy dog absolutely loves Burns food. It is so easy to order from the website, and I love that the wet food comes in 2 different sizes. They use an amazing courier too, which means it arrives quickly, and exactly when it's expected.
16. Mai 2026
Always friendly and prompt service
Always friendly and prompt service. I just had a delay on my deluvery this time - hopefully now resolved with Steve’s help.
I find the subscription management system a bit difficult to manage if I want to make changes.
16. Mai 2026
Great communication and samples sent…
Great communication and samples sent which my dog is trying at the moment and seems to be enjoying with no adverse reaction
15. Mai 2026
I still haven't received my parcel s
I still haven't received my parcel s. They have tried to deliver twice but the market were my business is shuts at 4pm and each time they've turned up after this time. I am really getting fed up of waiting.
15. Mai 2026
Burns' Head Office number was busy so…
Burns' Head Office number was busy so my call was diverted to distribution warehouse near Chester. Gentleman who answered my call to bring forward next scheduled delivery was right on the ball.
15. Mai 2026
Really kind response with a damaged delivery
Really kind response with a damaged delivery, customer service replaced the items that were damaged
7. Mai 2026
Customer service great
Customer service great. Plenty of correspondence and sent a free bag.
Still don’t know if I can keep buying from Amazon though.
12. Mai 2026
Great Customer Service
Minor issue with some Burns pet food we had purchased from another supplier.
Burns very quickly agreed there was a problem and sent us a whole new bag within days.
12. Mai 2026
Very efficient
10. Mai 2026
Absolutely LOVE Burns
Absolutely LOVE Burns! My dog was on another popular dog food brand, he was over excited, completely unrelaxed, barked a lot and quite honestly was a bit off his rocker! My lovely groomer recommended Burns, couldn’t believe I actually had never heard of them. Immediately things changed. This food is absolutely perfect for him, we’ve never looked back. He has Burns wet food with a scoop of Burns dry! I’m so grateful, it was life changing for my Westie 💙
3. Mai 2026
Some of the wet food packages arrived…
Some of the wet food packages arrived damaged and had to be thrown away. However, this is the first time this has happened.
8. Mai 2026
Antwort von Burns Pet Nutrition
Hello, i am very sorry you have had an issue with your order, if you send a email into info@burnspet.co.uk, with the variety, size and detail, a member of the team will deal with the problem.
My dog loves her Burns dry food and it…
My dog loves her Burns dry food and it us do good fur get teeth. The delivery was so good the driver even offered to bring the big food bag in for me.
8. Mai 2026
Lovely representative
Lovely representative, Aileen.
Got back to me straight away by telephone and was so helpful, answering all my questions with clear, detailed knowledge of all the products. Friendly yet professional service. Thank you.
6. Mai 2026
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