Bunchesdirect Bewertungen 

154
TrustScore 1 von 5

1,1

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Horrible service and customer service!!! Missing flowers to my order and all flowers came dehydrated the way they ship the flowers is horrible no water at all on stems

Bewertet mit 1 von 5 Sternen

If I could give them a negative I would...they AWFUL! They are based out of Canada, operate there as Bloomex with terrible reviews...do not answer email, lie in chats and if a phone call is returned,... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Ordered pink Roses for my wedding received dead or dying roses. Company re sent the order only to receive more dead or dying roses. There customer service is the worst of the worst. Ended up having... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Ordered flowers for a Diamond Wedding gift, on arrival they were pathetic in quality & quantity and looked nothing like the picture on the Web site. Complained and was promised a meaningful bouqu... Mehr ansehen

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Ungenügend

TrustScore 1 von 5

154 Bewertungen

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Alle Bewertungen

(154)

1 Bewertung in den letzten 12 Monaten

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Bewertet mit 5 von 5 Sternen

Price was great

Price was great, arrived on time, customer service called to make sure we where happy,
Flowers where very nice. I will buy again.

7. Juni 2019
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

The flowers arrived on time!

The flowers arrived on time. They were supposed to be signed for which they did not do and left on my porch. I was home luckily and had signed up for notifications by fedex so that’s how I found out they arrived. They were beautiful! The fusha color wasn’t as bright as the pictures but they were still beautiful. They worked perfectly for my wedding and I had so many left over from making my bouquets to set out as decorations and spent a lot less than I was quoted by local florists. I would recommend them for anyone not wanting to break the bank on flowers.

28. Mai 2019
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Respo see to Bunches Direct! Are You Kidding Me????

@BunchesDirect...Unfortunately there is no easy way to reply to your comment to my review, so I am forced to respond by writing a new review. I am as “shocked” to read your reply as you are to read my review. That is the MOST dishonest response I have ever read. First of all your STAFF WAS CONTACTED IMMEDIATELY, as soon as I became aware of the issue...as evidenced by the photos I sent you with the plastic sleeve peeled back. AS I HAVE STATED TO YOUR COMPANY A MINIMUM OF THREE TIMES NOW, I contacted you two days after delivery, when I discovered the rot that was present, and the flowers had to be tossed!!!! For you to respond to my review, and imply that I was at fault because I neglected to contact you within a reasonable amount of time is comical!!! I have numerous emails and photos to support my position. Even my local florist completely replaces deliveries that go bad within two days...so your “12 hour policy” is a joke! Secondly, all anyone reading this has to do is Google your company’s reviews and they will see that the issue I had is nothing new. I only wish I’d done my due diligence prior to placing an order with you, and am glad that the other companies I ordered from provided a product that lived up to their hype.

Additionally, you may want to call your staff together for a meeting, because whoever told you I neglected to contact you within a reasonable amount of time is clearly misrepresenting things. Communication is obviously breaking down there.

Don’t worry...since you failed to do the right thing and refund my money for the moldy rotten lilacs you sent me, I have taken matters into my own hands. I told you that I would take action that would reflect negatively on your company, and have done so. You see...this review is only ONE of four that I have posted. I have also filed a complaint with the Better Business Bureau. (No surprise that I wasn't the first!) You’re lucky this $319 fiasco isn’t worth me spending the money to take you to small claims court. No judge out there wouldnt look at my evidence and find you at fault...regardless of your “12 hour policy”. However, I’m sure you bank on most consumers having my same mindset. Enjoy my $319!!!

14. Mai 2019
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

As I've already told at theknot

As I've already told at theknot, they was near to ruin wedding...
Customer service could be better.
But thanks to florist our order was fresh and ready to use.
I believe you will try harder for others next time.

16. April 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I bought 150 red roses from bunches…

I bought 150 red roses from bunches direct for an event that was being held for my final year capstone project and they came in great quality. They arrived nicely packaged, all I had to do was prep them for the centrepieces I was going to use them for. Their customer service was good as well too, as one of their representatives even gave me advice for my centrepieces and helped me on deciding on how to style the flowers as well. Would order from them again if I had to.

11. April 2019
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Terrible product & customer service

Terrible quality product and customer service. I wouldn't recommend using Bunches Direct to provide flowers for any event you have, especially not your wedding. The flowers I received were damaged, wilted, and unusable, and they would not approve a refund because the pictures did not provide enough evidence.

2. April 2019
Bewertung ohne vorherige Einladung
Bunchesdirect-Logo

Antwort von Bunchesdirect

Hi Natalie,
Thanks very much for providing your feedback though we are sincerely sorry that you had concerns with the flowers and the refund that was provided. Our staff reviewed your photos as soon as they were received but unfortunately they only showed a few of the flowers and not the full extent of the damage you outline here. Our staff requested more photos to show all the damage but as these were not received we offered a refund for half the flowers even though not all were documented, as well as a store credit. As you accepted this resolution we were very sorry to then see this negative review. Our flowers are very fresh direct from the farms, but as flowers are a highly perishable product we do ask for a quick photo to demonstrate any damage that may occur in transit so that we can follow up with either farms, florist or courier and so that we can provide prompt refunds for any issues you may experience. We sincerely apologize that we were unable to provide further refund based on the photos we were given and for any disappointment you experienced.
Best regards,
BunchesDirect

Bewertet mit 5 von 5 Sternen

I really liked this bloomex shop

I really liked this bloomex shop, because you can find a lot of beautiful bouquets. I ordered a bouquet of red roses and was very happy when I received it on time. It was in perfect packaged condition. I'm going to buy more. Thank you.

29. März 2019
Bewertung ohne vorherige Einladung
Bunchesdirect-Logo

Antwort von Bunchesdirect

Hi Jennifer,
Thanks very much for your feedback, We are delighted that you were happy with the red rose bouquet and the service you received. We look forward to serving you again very soon!
Best regards,
BunchesDirect

Bewertet mit 4 von 5 Sternen

So not a long time ago my father…

So not a long time ago my father married on a beautiful lady. She is from Miami and lives in great area by the sea. Holiday was in last month of February. I think is a good event. Many great things and energy with them are happen. I gave flowers of Bunches Direct and wished a happy and love. From bunchesdirect father and his wife also received a list with good words.

27. März 2019
Bewertung ohne vorherige Einladung
Bunchesdirect-Logo

Antwort von Bunchesdirect

Hi Travel Mind,
Thanks very much for taking the time to let us know you were so happy with your wedding bouquet. We enjoyed making it and hope that everyone enjoyed the flowers! We look forward to serving you again in future.
Warm regards,
BunchesDirect

Bewertet mit 5 von 5 Sternen

Surprise for my mom in law)

I ordered flowers with delivery for my mother-in-law. I try to became the best  daughter so I chose a proven company which was used by my friends. They bought flowers here for their wedding. I chose a gorgeous bouquet of red roses. The flowers were delivered to her work at the exact time I chose. She was in awe of the fact that the whole office was jealous! And now she loves me!

24. März 2019
Bewertung ohne vorherige Einladung
Bunchesdirect-Logo

Antwort von Bunchesdirect

Hi Nataly,
Thanks very much for taking the time to let us know you were so happy with your Mother-in-law's bouquet. We enjoyed making it and hope that she enjoyed her present! We look forward to serving you again in future.
Warm regards,
BunchesDirect

Bewertet mit 5 von 5 Sternen

Thank you very much!!!!

Thank you very much! I ordered flowers for Bunchesdirect  on the anniversary of my beloved granny. She turned 81 years old and I ordered her 81 lavender roses! It was the most beautiful bouquet I saw, and the flowers were very fresh! The company delivered my order in time and that make my granny the happiest woman in a world!

23. März 2019
Bewertung ohne vorherige Einladung
Bunchesdirect-Logo

Antwort von Bunchesdirect

Hi Stanley,
Thanks very much for taking the time to let us know you were so happy with your granny's birthday bouquet. We enjoyed making it and hope that she enjoyed her birthday present! We look forward to serving you again in future.
Warm regards,
BunchesDirect

Bewertet mit 5 von 5 Sternen

Want to thank

Want to thank
I want to thank bunchesdirect service for great work. I had deal with this wonderful service and now I want to share my impressions. A couple days ago, I order flowers for my friend's birthday. The flowers turned to be amazing. My friend said it was the most beautiful flowers she had ever received. Delivery service was fast. Just wow. I recommend this bunches direct everybody. She appreciated. Thanks a lot. Next time, I shall order flowers from here again. :)

22. März 2019
Bewertung ohne vorherige Einladung
Bunchesdirect-Logo

Antwort von Bunchesdirect

Hi Mary,
Thanks very much for taking the time to let us know you were so happy with your friend's birthday bouquet. We enjoyed making it and hope that she enjoyed her birthday present! We look forward to serving you again in future.
Warm regards,
BunchesDirect

Bewertet mit 5 von 5 Sternen

I'd like to express my gratitude to the…

I'd like to express my gratitude to the bunchesdirect company for the excellent bouquet of flowers and the wonderful mood given!!! I ordered my best friend's birthday present here, and she was very happy! The managers are polite, the prices are very reasonable, and the flower arrangement is gorgeous!

21. März 2019
Bewertung ohne vorherige Einladung
Bunchesdirect-Logo

Antwort von Bunchesdirect

Hi Mari,
Thanks very much for taking the time to let us know you were so happy with your besties birthday bouquet. We enjoyed making it and hope that she enjoyed her birthday present! We look forward to serving you again in future.
Warm regards,
BunchesDirect

Bewertet mit 5 von 5 Sternen

Flowers were beautifully done!!!

Flowers were beautiful. Had one problem with one bouquet due to shipper. Company handled it promptly and replaced damaged bouquet overnight. Highly recommend and will order again for any floral needs!

13. März 2019
Bewertung ohne vorherige Einladung
Bunchesdirect-Logo

Antwort von Bunchesdirect

Hi Debbie, Thank you for posting your feedback. We are so glad that you enjoyed the flowers and that we were able to promptly resolve your shipping issue. Thank you for providing prompt notice to us so that we were able to get the new bouquet out right away for you. We are glad that you enjoyed your flowers and look forward to serving you again soon!
Kindest regards,
BunchesDirect

Bewertet mit 1 von 5 Sternen

If I could give zero stars I would

If I could give zero stars I would! We ordered my daughters flowers for her wedding, and they were delivered to the wrong address, Unfortunately it took them four days to figure this out and my daughter’s wedding had come and gone. We had to go to a grocery store and buy flowers because by the time we learned That her flowers were missing in action, it was too late to even get a florist as it was the night before her wedding. I have been fighting with them for four days to get my money refunded and they are doing everything in their power to not have to do that. I would not work with this company! Not only do I work in customer service but I’ve also worked in the bridal industry and this is the worst customer service I have ever experienced in my life they are full of excuses and want to take no responsibility for their that her flowers were missing in action, it was too late to even get a florist as it was the night before her wedding. I have been fighting with them for four days to get my money refunded and they are doing everything in their power to not have to do that. I would not work with this company! Not only do I work in customer service but I’ve also worked in the bridal industry and this is the worst customer service I have ever experienced in my life they are full of excuses and want to take no responsibility for the error. What kind of company doesn’t make it right for the customer!

12. März 2019
Bewertung ohne vorherige Einladung
Bunchesdirect-Logo

Antwort von Bunchesdirect

Hello Angela, We sincerely apologize that the delivery company was unable to deliver to the hotel directly, but was directed to another area due to the security in this military area. We were unaware that there would be security in place in the military area. We carefully prepared and sent the flowers and were also dismayed to hear that they were not picked up in the secure area. We checked with the customer service team and they relay that UPS informed them that the flowers were delivered on time, in the morning, and not that they were left in the secure receiving area as they were not allowed to go to the hotel. We do apologize for this as it was certainly not our intention to make the flowers and then have them not reach you. We have forwarded your review to the customer service manager and asked them to more promptly resolve the issue for you. Our apologies for the obvious disappointment and inconvenience you experienced on such an important day.
Best regards,
BunchesDirect

Bewertet mit 5 von 5 Sternen

I ordered an individual bouquet for my…

I ordered an individual bouquet for my mom's birthday in the company. Loved the service and quality. Flowers were delivered on time, in a very beautiful package. After 2 months, the anniversary of my husband, be sure to use the services of the company. Thanks you!

28. Februar 2019
Bewertung ohne vorherige Einladung
Bunchesdirect-Logo

Antwort von Bunchesdirect

Hi Jessica,
Thanks very much for taking the time to let us know you were so happy with your Mom's birthday bouquet. We enjoyed making it and hope that she enjoyed her celebration! We look forward to serving you again in future.
Warm regards,
BunchesDirect

Bewertet mit 4 von 5 Sternen

Ordered pink carnation for wedding arch…

Ordered pink carnation for wedding arch decoration and pink carnation boutonniere for guests. The flowers are fresh, the color is the same as in the photo on the website. Prices, affordable, convenient payment system.

18. Februar 2019
Bewertung ohne vorherige Einladung
Bunchesdirect-Logo

Antwort von Bunchesdirect

Hello Dalila, Thank you very much for taking the time to post your feedback! We are very happy that the flowers were fresh and matched the photos and that you were very pleased by the service you received. BunchesDirect specializes in bulk flowers and wedding flowers for all types of events and we are glad we could serve you successfully. We look forward to assisting you or your family in future.
Warm regards,
BunchesDirect

Bewertet mit 5 von 5 Sternen

The company Bunches Direct ordered…

The company Bunches Direct ordered flowers for anniversary delivery grandmother. The bouquet turned out just gorgeous, the flowers were fresh. Delivered all on time, at the time indicated by us. Prices are adequate. Thank.

12. Februar 2019
Bewertung ohne vorherige Einladung
Bunchesdirect-Logo

Antwort von Bunchesdirect

Hi Irina,
Thank you very much for providing your feedback. It's wonderful to read that you were very happy with your flowers for your grandmother and the service you received. We thank you for your order and look forward to serving you and your family again soon. Kind regards,
BunchesDirect

Bewertet mit 5 von 5 Sternen

Recommend Bunches Direct

Order for 5 bouquets for sister's wedding. All delivered on time, the quality of flowers is good. thank

31. Januar 2019
Bewertung ohne vorherige Einladung
Bunchesdirect-Logo

Antwort von Bunchesdirect

Hi James,
Thanks very much for providing your feedback. We are delighted that the flowers for your sister's wedding worked out so well. If you would like to share photos from your event, we always enjoy seeing how things turned out! Best regards, BunchesDirect

Bewertet mit 1 von 5 Sternen

Horrific Customer Service

I paid a lot of money for my bridal bouquet, my bridesmaid bouquet, boutonnières and corsages. I carefully reviewed the pre made bouquets on the Bunches Direct website and carefully reviewed the sizes of the flowers. My order arrived on Wednesday for a Saturday wedding. First of all, my flowers arrived damaged. The Delivery company had stepped on the package and crushed my flowers. There was even a clear footprint on the box. I immediately contacted Bunches Direct for replacement and I sent pictures via email. The day they arrived I was finishing last minute details with a thousand errands and the company told me I only had twelve hours to submit additional pictures of the damaged flowers. REALLY?

Not only was that poor customer service, but the bouquets were horrible. They were less than half the size as advertised, the flowers were all dying when I received them, besides being smashed. I tried to revive them by following the specific directions sent with the flowers and it did not work. My wedding was beautiful, but the flowers purchased from Bunches Direct were horrific. I am an event planner and would have considered ordering flowers in bulk from this company for my events, however, with their horrific customer service and horrible flowers, I will not do so ever again. How does a company treat a bride so poorly when it is a crucial event in their lives.

31. Oktober 2018
Bewertung ohne vorherige Einladung

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