Buckingham Luxury Vacation Rentals Bewertungen 

102
•
TrustScore 4.5 von 5

4,3

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

The driveway and road was completely iced over and resulted in us having to buy chains in order to access the rental. We expected the rental to be accessible considering the area had not received sno... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

The Wilderness Lodge was absolutely perfect for our group. Everything was in great shape, we had everything needed for cooking, eating, linens, etc. Loved the heated towel racks and heated tile floo... Mehr ansehen

Bewertet mit 5 von 5 Sternen

The folks at Buckingham were friendly, responsive, and capable. Asks we had around the house were handled promptly (in one case, by their dedicated IT person—a luxury we've never had at other rental... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Exceeded our expectations! From the very beginning, I felt taken care of by Cristina and Paul! They were extremely accommodating and friendly! The properties we viewed were all very well-maintained... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Urlaubsvermietung
  2. auch in
  3. Reisebüro

Informationen, die aus verschiedenen externen Quellen stammen

Buckingham Luxury Vacation Rentals is a property management company located in South Lake Tahoe, specializing in luxury. We offer a unique variety of South Lake Tahoe vacation rentals, ranging from deluxe cabins to elegant homes and condos.


Kontaktinformationen

4,3

Hervorragend

TrustScore 4.5 von 5

102 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,3

Alle Bewertungen

(102)

0 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

I booked a vacation rental via AIRbnb…

I booked a vacation rental via AIRbnb with this company. They confirmed the booking, charged the deposit to my credit card and then a day later proceeded to email me saying they had their pricing wrong and would need to increase the costs by $4000 if I wanted to continue with the rental as I had booked it. It was a mistake they made in their listing, they should have honored my reservation (a $11K booking).

I find this to be unethical behavior and want to warn any others thinking about renting through them about this behavior.

15. November 2019
Bewertung ohne vorherige Einladung
Buckingham Luxury Vacation Rentals-Logo

Antwort von Buckingham Luxury Vacation Rentals

Jennifer,

Again, we apologize for this very frustrating inconvenience. As we explained, the rates entered into that property on AirBnB were coming up as the off-season rate, instead of the high-season rate. This was an oversight on our part. Unfortunately, neither Buckingham nor the homeowner was willing to honor the $4,000 difference. We offered you the following choices: paying the difference, renting a much larger home with greater amenities at the original $11K price, or cancel the reservation and receive a full refund from AirBnB. You chose to cancel with a full refund. To clarify, with AirBnB bookings, we do not charge any of the rent as AirBnB is the merchant of record, and they deal with all of the money handling -- we do not receive any of the rent until the day after our guests check in.

We hope you and your group were able to secure a suitable alternative property and have a great Tahoe vacation next year.

Bewertet mit 4 von 5 Sternen

I give it a four because of the “sound…

I give it a four because of the “sound sensor” they have plugged in at the rental home. It was almost like we couldn’t have “too” much fun without triggering a certain noise level. Other than the sound sensor the rental was spacious and very accommodating for anyone and everyone who’s renting it out.

8. Oktober 2019
Bewertung ohne vorherige Einladung
Buckingham Luxury Vacation Rentals-Logo

Antwort von Buckingham Luxury Vacation Rentals

Thank you for your review, Veilongoi. We are glad to hear you enjoy the spaciousness of the home you rented for your Tahoe vacation. Regarding the noise sensors, we do realize how they can seem restrictive, but they are installed at certain properties to avoid noise complaints. This is helpful not only for full-time neighbors, but the guests, vacation rental homeowner, and us at Buckingham as well, as a noise violation citation is given to all (guests, vacation rental homeowners, and Buckingham), and can be a fine as much as $1,000 from each party. This helps the homeowner to stay protected, as three noise violations will result in the loss of their vacation rental permit. The sensors are set to reasonable decibel levels which should not hinder our guests' enjoyment of our properties. Should the decibel level get breached for longer than a period of 15 minutes, our guests are notified via a friendly reminder text from the sensor company response center. So in short, these sensors are in place to protect the guests as much as the homeowner and us here at Buckingham.

Bewertet mit 5 von 5 Sternen

From the very beginning

Exceeded our expectations! From the very beginning, I felt taken care of by Cristina and Paul! They were extremely accommodating and friendly! The properties we viewed were all very well-maintained and beautiful! We loved the spot we picked as it was so clean, spacious and serene! Staying at South Lake Tahoe right on the beach was so amazing. Thank you, Buckingham!

7. Oktober 2019
Bewertung ohne vorherige Einladung
Buckingham Luxury Vacation Rentals-Logo

Antwort von Buckingham Luxury Vacation Rentals

Thank you for your wonderful review, Kelsey! We are glad to hear our service and properties exceeded your expectations. The lakefront home you stayed in certainly is a special one, and we love to hear our guests' feedback on our properties! We hope to have you stay with us again in the future.

Bewertet mit 2 von 5 Sternen

Not advertised correctly. Extreme basics in house.

The house had only extreme basics - no coffee maker, no can opener, no extra towels, no extra bedding. The last email of our booking and the bottom of the page mentioned boundaries of the beach. Advertising of the house was not clear as to what beach access we have for the weekend. A room off the master with a fireplace and couch was closed and locked off, again that wasn’t advertised correctly. We were the last renters of Marla Bay house so that may have been why we were left without basic rental house supplies.

29. September 2019
Bewertung ohne vorherige Einladung
Buckingham Luxury Vacation Rentals-Logo

Antwort von Buckingham Luxury Vacation Rentals

Thank you for your review, Kaila. We do apologize for the inconveniences you and your guests experienced while staying in this Marla Bay property. We do try to properly advertise all of our properties online, and we apologize if you feel you were deceived. As you mentioned, this property is no longer with our rental program, as the owner had decided to move into the property full time, which is much of the reason changes were made to the property prior to your stay.

Bewertet mit 3 von 5 Sternen

The wifi instructions were inaccurate

The wifi instructions were inaccurate, so my group and I couldn't log into the wifi until a Buckingham representative got back to us. There wasn't even enough toilet paper to accommodate for 8 people for a 4 day trip. I slept on the top bunk bed and I found dog fur and other particles on my bed sheets, so I felt very uncomfortable sleeping. I wish they were thinner blankets that weren't micro-fleece material because I had a hard time sleeping at night being in a room with 3 other people because it was too room. We tried to turn on the ceiling fan, but when it was spinning, it almost felt like it was going to fall off from the ceiling. The kitchen cabinets could've been cleaned better. We found a few bugs in our room closet.

28. September 2019
Bewertung ohne vorherige Einladung
Buckingham Luxury Vacation Rentals-Logo

Antwort von Buckingham Luxury Vacation Rentals

Thank you for your review. We do apologize for the inconveniences you experienced during your stay. We do try to keep our guests up to date with current wifi login information as we need to keep our properties' routers current and up to date to handle our guests' devices. For the toilet paper, we supply our homes with a "starter kit" of supplies (toilet paper, garbage bags, dish soap, paper towel, toiletries, etc), to get our guests through the first couple of days; so there may be a need for guests to replenish some items during their stay. This information is clearly stated in our Rental Agreement that every guest must sign when reserving a property. We have passed on your concerns regarding the bedding and ceiling fan to housekeeping and maintenance to ensure these issues do not arise again. We hope to have you stay with us again in the future so we may get the chance to offer you and your group a better Tahoe vacation experience.

Bewertet mit 5 von 5 Sternen

Great stay in Eagles Landing

We stayed in the eagles landing house. It was really nice and accommodating. Good location for the lake and golf courses. Very spacious and the land it was on was huge. Can play frisbee golf. We hiked to the top of the hill and the views are amazing. Paul was an amazing help. We will use Buckingham again in the future

The only con really was finding towels, blankets, etc...

28. September 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

This house was beautiful and the views…

This house was beautiful and the views were amazing. We had a great time and loved our time in Tahoe. I would recommend the house to large families who want to vacation there because there was plenty of space and bedrooms/bathrooms that made it very easy to relax and not worry.

12. August 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

A wonderful stay in Tahoe

Working with Cristina (our leasing agent) was wonderful! She was attentive to our needs and helped us get sorted out whenever we had questions. Our month-long stay in Tahoe was delightful as a result!

11. August 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

the property was as advertised

the property was as advertised; great partial view of the lake and the accommodations were highly satisfactory for three families. Kitchen was complete with all appliances including a K-cup coffee maker. The A unit was an end unit - "street" level with an ample deck with outdoor grill. A pleasant experience!

10. August 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Large family friendly unit close to everything.

This large unit was perfect for our family of 5 and two guests over the 4th of July week in South Lake Tahoe. Walking distance to everything yet it is tucked away and quiet. Clean and well stocked, we cooked many meals in the home. We would definitely rent this property again! The Buckingham representatives were very easy to contact, when we had a couple of questions they helped us out right away.

24. Juli 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

My family and I enjoyed our stay very much!

My family and I enjoyed our stay very much. The cabin was exceptional and had everything we needed plus +. Very clean and comfortable. Upstairs is roomy and open with plenty of seating and with 14 people, that is important! Kitchen is large and can handle many cooks without getting in each others way. We all enjoyed the large dinning table that accommodated the adults and the kids table was perfect. Cabin is located near the end of the street which leads to open forest and is great for hikes and bike rides. Liked that we could park in the three car garage. From booking this cabin to check in and check out was all easy and smooth! We all agreed we stay here again!

22. Juli 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great cabin

Great cabin - pictures cannot do the place (both the Cabin and Tahoe) justice! Very roomy and comfortable cabin right next to easy walking/hiking trails. Also very close to town and an amazing BBQ spot. The Cabin has an open layout that is great for groups and even a gaming area for kids.

Buckingham made the process extremely simple and easy. Would definitely go back!

19. Juli 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Buckingham Luxury Vacation Rentals…

Buckingham Luxury Vacation Rentals handled all our concerns in a timely manner. The staff was super friendly and welcoming from the first phone call to check out. We'll use them again.

19. Juli 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

this place was AMAZING

this place was AMAZING! very spacious. It was about a 5 minute drive to the nearest grocery store and about 7-10 minutes to the casinos. There were tons of towels and extra blankets and soap in every bathroom. we would definitely recommend this place.

18. Juli 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Everything Handled Professionally and Perfectly!

From the time we selected a vacation rental property, Buckingham staff were with us every step of the way, guiding us easily through the process and handling every detail. Nothing was left to chance. Everything one could think of was provided and was easy to access. Check in and checkout procedures were clearly outlined and simple to follow. Security deposit was refunded promptly as well. Outstanding professional organization.

12. Juli 2019
Bewertung ohne vorherige Einladung

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr