Terrible service from both courier and BS fixings. Ordered 27th of April with next working day delivery. Received the second half of delivery 15th of May. I had to source materials from another suppli... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Good quality product. Searched around other websites and company's. I found BS Fixings best for price and quality. Added bonus of supporting businesses away from the usual big companies Order... Mehr ansehen
Unternehmen hat geantwortet
Tried ordering equivalent products online from B&Q and on two occasions received incorrect qtys (5 packs of 10 parts and instead received just 5 parts). BS managed to supply the 50 required as request... Mehr ansehen
Unternehmen hat geantwortet
Order process very slick and organised. Contact with staff quick, helpful and knowledgeable. Products very good quality. PnP for AB post code, geographic discrimination. At least Richard Turpin wor... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Heimwerkerfachhandel
- Baustoffhandel
- Baufachhandel
- Baustoffgroßhandel
- Befestigungsmittelanbieter
- Schraubenhandel
Vom Unternehmen geschrieben
Fixings, Fasteners and More! BS Fixings is an online retailer with a wide range of high-quality, reliable, and innovative products for the construction, wholesale, and DIY markets. We provide our customers with instant access to an unrivalled collection of fixing and fastening solutions, along with a comprehensive range of DIY products, from sign fixings and sign banding systems to stainless steel fasteners including nuts, bolts, screws, and nails. We currently stock big brand names, including Bluebird, Vista, +DART, Harris Brushes, SPAX, Grip-It, and much more. We offer a next day delivery service on all orders placed before 12:30 pm, which is FREE on all orders over £50 ex VAT, with Saturday delivery also available. Our friendly and knowledgeable team provides our customers with an outstanding level of customer service. BS Fixings is part of the BS Stainless Group, with over 20 years of experience working, innovating and succeeding within the stainless-steel industry.
Kontaktinformationen
360 Leach Place, PR5 8AS, Preston, Vereinigtes Königreich
- 03330 117818
- info@bsfixings.co.uk
- bsfixings.uk
4,5
Hervorragend
410 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Quality product and delivered in super…
Quality product and delivered in super quick time, good communications throughout regarding delivery etc.
Would certainly deal again.
8. Januar 2025
Great products and super packaging
Great products and super packaging. I will return to order more.
27. Dezember 2024
Antwort von BS Fixings
Thanks for the 5 stars Mark! We look forward to serving you again :)
Placed order on Thurs Morning the week…
Placed order on Thurs Morning the week before Christmas for del Friday. Half my order arrived on the following Monday and the plaster beadings I needed for the Christmas break were missed off the del van. Helpful customer services but the missed del is a pain and I had to source a few from elswhere. Fingers crossed the beads arrive asap. Update -Beads arrived between Christams and New Year but they were bent and I lost about 1m from the entire pack of 10. Although BSF were not to blame for the late del the packaging wasn't great.
19. Dezember 2024
Antwort von BS Fixings
Hi Kevin,
I sincerely apologize for any inconvenience caused by the delay in delivering your items.
We greatly value your custom and always strive to ensure prompt deliveries and a service that meets your expectations.
I can confirm that all items left our warehouse together as planned. However, the beading was unfortunately misplaced during transit and required redelivery once DX located and reprocessed it.
I hope this delay did not cause you too much trouble. We truly appreciate your understanding and look forward to the opportunity to serve you again in the future, delivering our usual five-star service.
Straightforward purchase
Straightforward purchase. Items received promptly. Very happy with purchase and experience.
23. Dezember 2024
Antwort von BS Fixings
That's great to hear you're happy with your experience, Minke! Thank you for the 5 stars :)
Antwort von BS Fixings
Thanks for the great review Iain, we love to see that our customers are happy with the service :)
The quality of the product is poor.
20. Dezember 2024
Antwort von BS Fixings
Hi Ahmad,
Thank you for your feedback. I'm really sorry to hear that the quality wasn't as good as expected. We will certainly look into this to find out what's happened. Quality is really important to us so your feedback is valued. Please may you get in touch with us regarding the items that you ordered and I will try to help on this.
Apologies again.
Many thanks
Antwort von BS Fixings
Thanks for your feedback Jonathan, we pride ourselves on providing quality customer service, so this is great to hear :)
Antwort von BS Fixings
Thanks for taking the time to leave us this fantastic five star review Chris, its greatly appreciated :)
Antwort von BS Fixings
Thanks Neil, happy to hear you received your items and with a prompt delivery :)
Next day delivery turns out to be next week.
Ordered on Wednesday, supposedly for next day delivery, ie. Thursday. Order confirmation email said they'd send another email when item was shipped, but only got an email from DHL to say they'd received details of the shipping but were waiting to receive it. Had concerns when I found out they were using DHL, and sure enough it wasn't until Thursday evening that DHL sent me an email to say they'd got the parcel and would let me know when it was out for delivery. On Friday DHL said they would deliver that day, but then decided they couldn't find the address. As I was doing the job on Friday (hence wanting next day delivery on Thursday), I had to make do with some other materials.
Package finally arrived around mid-day on Monday, at the company's office rather than the site where it was needed, so I'm now wondering what to do with something I no longer have any use for. Won't be using this company again.
11. Dezember 2024
Antwort von BS Fixings
Hi David,
I'm really sorry to hear that you are up upset about this. I would like to assure you that we did everything we could to help you on the delivery of this order. We dispatched your order on next day delivery on the same day that we received the order. Unfortunately DHL couldn't find the address based on the information you provided so I tried my best to pass information between you and DHL in order to get the correct information to them, and then they re-delivered the item to you.
If you no longer require the items please feel free to return them to us and we are happy to provide a refund for you.
Apologies again for any issues with delivery. We would be happy to use a different courier if you wished to order from us again.
Antwort von BS Fixings
Thank you for your feedback Sharon, we appreciate the 5 stars also! :)
BS staff were very attentive in dealing…
BS staff were very attentive in dealing with my order even though as a private customer, my future requirements will be minimal.
4. Dezember 2024
Antwort von BS Fixings
Glad to see you're happy with the service Edward. Thanks for the 5 Stars! :)
Rob Duckett was superb to help source…
Rob Duckett was superb to help source new stainless steel sepcialised fixings would highly recommend Him & BS fixings to other trade customers
10. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von BS Fixings
Thank you for the 5 stars Rupert! your feedback and custom is greatly appreciated! :)
Quick service well packaged
Quick service well packaged. Easy to use web site. Would highly recommend
5. Dezember 2024
Antwort von BS Fixings
Thanks for your excellent review, Ross! Glad to hear you're happy with the service :)
Overall good but stock issue
Overall good but stock issue with item ordered meant it arrived a day later than promised
26. November 2024
Antwort von BS Fixings
Thanks for the order Paul, I'm very sorry to hear you had this problem with your order, we do try our best to ensure we never have stock issues but I'm glad you still found our service good overall on this occasion. Hopefully, we can get that up to 5 stars next time! :)
Antwort von BS Fixings
Thanks for the 5 stars Ruth, we really appreciate your feedback and having you as a customer! Hopefully serve you again soon :)
Delivery company……
Not your fault, but planned my day to sign for the parcel, and the delivery driver couldnt find my premises.
Been here since 1985!
He says he is coming today and its a Saturday so we will see.
I ordered a part for a machine from L and S Engineering the other day…… its on my doorstep the following morning by 8am.
Now that is absolutely excellent service, and I phoned them and thanked them.
Disappointed with you, but fingers crossed for today, and the delivery driver.
19. November 2024
Antwort von BS Fixings
Hi John,
I'm really sorry to hear that there was a delay with the delivery of your order. I have contacted DHL to find out why there was a delay and they said unfortunately they couldn't get access to the delivery address on the first attempt. They re-attempted the following day and confirmed the goods have been successfully delivered on Saturday. I hope you have received the items.
Apologies again for the delay, if there's any problems please get in touch and we are happy to help. Many thanks.
Quick delivery and very well packaged
Quick delivery and very well packaged. They had the product I needed at competitive price.
18. November 2024
Antwort von BS Fixings
That's fantastic to hear Stephen! Thankyou for taking the time to give us your feedback and gifting us with 5 stars! :)
very quick service
15. November 2024
Antwort von BS Fixings
Thanks for the 5 stars Andrew! Glad to hear we got your items to you quickly :)
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