Haben Ware losgeschickt obwohl ich…
Haben Ware losgeschickt obwohl ich rechtzeitig storniert habe und verweigern die Rücknahmepreis. Dieser laden ist absolut nicht zu empfehlen! Es gibt kulantere und günstigere webshops um Ersatzteile zu bekommen.
Antwort von Brooks Parts
It’s important to clarify the situation accurately. We shipped the item in the morning, around the same time the customer sent us an email. However, sending an email doesn’t mean it’s read and processed immediately. When a order has been shipped cancellation is no longer possible. The customer also had the option to refuse delivery of the package on arrival at his business adress but chose to accept it despite not wanting the item.
Regarding the return, the customer placed the order as a registered business. In some cases we don’t accept returns from businesses. Legally, we are not obligated to accept returns from businesses since the right of return applies to private consumers, not business entities. The customer was aware of this, seen they accepted our terms.
The customer claimed the right of return applied because the item was intended for personal use, even though the order was placed under a business name. However, we are still not required to accept the return under these circumstances.