Brook + Wilde 

Order No 46751, April 2023, was never delivered, never refunded.
Delivery date up to 6 months: No show.
1st Enquiry: No delivery company.
2nd Enquiry: Delivery within a month
Complaint, asked for refund: promised within 2 weeks
No refund, no address, no email answers, phone number not valid anymore. I naturally assumed the company had gone bankrupt.
I just realised they are still advertising online, seemingly in business. Unbelievable! Don't order unless your credit card allows you to withtract payment.
Pay only in a way that you can withdraw your payment.

By far the best mattress I have ever slept on. Went for the Lux option & 4 years in its still
as good as new.

DO NOT PURCHASE FROM THIS COMPANY Two mattress’s delivered both faulty and bed frame was also put up with pieces missing and we were not informed about this until second faulty mattress was removed. This saga began begining of April. Finally refund for all was agreed begining of July !! Still awaiting refund for returned unopened bedding.( they deny receiving) Never used the bed we had it for 3 months and we were unable to use it at all, or our own bedroom during this time for that matter. Worse company I have ever used. So many calls, emails whatsapps, visits and time spent dealing with this and no compensation offered.

I would give this 0 stars. I bought a bed and mattress just 2 years ago. The mattress is now bowing in the middle and the sides slope away. I have looked after it as instructed and neither my husband or I are large. I complained to customer services under the 10 year guarantee and received a standard ‘we bought the brand from co in liquidation so bad luck’ they have not replied to my request for details of supplier or manufacturer and whether the ‘new’ company are using the same. In my opinion the mattress was not worth the money and the 10 year guarantee is worthless.

It's to stiff ,it rolls away at all of the edges because of the glue thay stick different foam together the foam has splitas well after 7 weeks. And the smell 6 weeks it still stinks . I had a mattress of these years ago was the best iv had,dont know what thay have done but it's terrible now what a mistake don't buy one

This company is a scam. Do not trust any of those 5* reviews, which have probably been purchased. Just scroll down and see for yourself the scores of people saying the same thing as me.

I purchased a Perla mattress less than two years ago. £4,000 sticker price but luckily "55% off". It took 4 months to get delivered, and already back then I had come here to write about the delivery times and the dishonest communication. I turns out that some people who ordered a few months after me never received their mattresses (that they had fully paid).
I received mine, but alas, as other reviewers have flagged, it doesn't last 10 years, but less than two. I have been waking up with the worst back pain every morning. When I travel and sleep on any other mattress (or couch) I immediately feel better. The mattress completely sagged and looks like a moon crater. Upon reaching out to them and trying to exercise their "10 Year Guarantee", I found out that the company I purchased from was liquidated a year ago, and a new one incorporated with a similar name and same branding. They will not honour any guarantees.

@Anyone who reads this and feels the same way as I do, I am intending on bringing legal action against the new owners of the company. They clearly know what they are doing -- which is scamming the consumers. I don't care what it costs, I just want to burn them to the ground.

Bought my firm mattress in July 2022 and initially comfortable, it is now showing flaws and is no longer supportive. Two years for a “premium” mattress is unacceptable.

This isn’t a mattress that is built to last, and I was wary when it arrived however I dismissed these worries as the company had such great reviews on sites such as The Independent and other well known, highly thought of magazines etc.

Continued to sleep on it until six months ago when both my partner and I realised that it was the Brook & Wilde mattress causing us both hip and spine pain. Neither of us have had this pain before. Went away for a weekend and slept on another bed and had a great night’s sleep. Came back to our bed and back to achy necks and spines again.

I should have noted the red flags.
Upon delivery I noted that there were more mattresses being returned piled up in the van than there were parcelled up ready to be delivered.
The mattress itself is just a pile of foam. The complexities of it which are illustrated on the website are dire. Don’t be fooled.
This is one of the worst mattresses I have slept on and the amount of money spent I regret bitterly.

Would not recommend and be wary of anything that the original founder Andrew Tyler gets involved in in the future as the so called “wave” technology that is supposed to support hips and back sags out after two years with one person weighing 60kg and the other weighing 85kg!

Sadly I see that the company has now gone into liquidation and customers are having dreadful issues - this is appalling and I appreciate I am lucky as I did actually get a bed out of them.

I have learned to trust no reviews online or in any journals/magazines or newspapers as even Which? recommended these mattresses!

Good luck to Raymond Beckwith the current director who can be found here for complaints
Anchor Works, Rochdale Road, Oldham, Lancashire, United Kingdom, OL1 2HP

Bought a bed from former company, not fit for purpose in less than 2 years.

Contacted to get money back and were informed of liquidation and as it had been more than 120 days we were out of time to get our money back.

The product is good initially but does not last. I expect they'll also close the company again when things go awry and even more consumers will lose their money.

Don't waste your time with them unless you're prepared to buy a new product within a couple of years of purchase and risk losing hundreds of pounds.

THIS COMPANY STOLE £2,000 FROM US.

We ordered an expensive mattress from this company, in March, they kept delaying the delivery date giving excuse and automated responses saying delivery was delayed until eventually I contacted them asking for a refund, they said the company had gone into administration and they were now a new company. They relaunched with the same name/website and didn't refund us (all links from previous emails took us to their current/"new" website. Thieves. I don't know how they've managed to get away with this.

DO NOT BUY FROM THIS COMPANY, THEY STOLE £2K FROM US!
We purchased a bed and bedding from Brook & Wilde, who then went into administration while taking a lot of others money alongside ours. We contacted the bank with all of the 1 updates I received from them stating the bed was still "on it's way". A year later and it never came. We attempt to retrieve our money but foolish purchased this not on our credit card so were unable to. We have learnt our lesson, never again! THEIVES!

This company is fake! I bought a mattress from them and they never delivered it, claimed they went out of business, and are now still selling mattresses. DO NOT BUY!

I previously left a good review when I purchased the mattress in 2024, but soon changed my mind.

After a few months the mattress started to dip… also, the mattress is so heavy and unsupported it’s practically impossible to lift the edges when making the bed.

My partner is heavier than me which creates an uncomfortable slope in the mattress. It’s like sleeping on the side of a steep hill. I have resorted to cradling myself with pillows to prevent me constantly rolling away.
Will replace with a Silent Night mattress (our previous mattress which lasted far longer than the recommended life of a mattress) as soon as dusty renovation and decorating works have finished.

In November 2023 I purchased the Pennington Pillow, the pillow started off fine. However within a short period of time it lost all it's support and it was like sleeping without a pillow at all. Contacted their quality control with no help at all, forget customer service!

We were thrilled with our mattress, no stiffness in the morning and a blissful comfort now when sleeping.
It was a no brainier when we needed another mattress to buy another.
Delivery was good and we were kept well informed.

These mattresses are a con. Ive had mine two years, im an average size female and the side i sleep on is totally dented down despite swapping it around 3 times since i got it. And i got medium / firm, elite. Now the mattress is like a hill.

Dont be fooled by the expensive prices, designed to make you think they are something they arent. Before this matress i slept on a hypnos for 13 years that never dented at all.

AVOID

BEWARE. We purchased a mattress from Brook and Wilde in 2023.
It was awful, the side collapsed.
Repeatedly got fobbed off then 5 months later, the company went into liquidation. (Aug 2023)
Brook and Wilde Sleep new company incorporated in July 2023.

Excellent product, great customer services. I note issues with previous company but my experience was very positive

I bought my Brook & Wilde Elite Mattress almost 3 years ago and I was just recommending them to a friend and thought they deserve a review!
The mattress has been amazingly comfortable throughout the years so far. It provides that perfect sweet spot of bounce, support, and memory foam feel. It has definitely retained it's firmness and I've had a much better night's sleep since purchasing with no aches in the morning.
They also have a lovely luxurious feel and great ergonomic design. I can't give enough praise on how useful it is to have sturdy handles and a very easily removable and washable top mattress cover (which doesn't require a struggle to get back on at all thanks to the clever zip design). I've had a few hybrid and memory foam premium mattresses over the years but this is so far my favourite! Great customer service too.

Do not use, their customer service was terrible and now gone into liquidation. I would not advise buying from their 'new' website.

Rip off merchants!
Still owe me and several many others, money for products legitimately purchased but never delivered. Still waiting for a refund for a mattress purchase made last March, that was never supplied. The company took almost £1700 from me and likely did the same to many other customers, never delivered and then fobbed us off for months on end before shutting the company down and reopening immediately under a new company name. I am pursuing the matter through my credit card company and hope I'll get my money back at some point. But in the interim you would be very silly to buy ANYTHING that this company is selling.