Excellent customer service. The person who booked our holidays Bhagesh was very knowledgeable & polite. If we had any queries then all enquiries were passed onto same officer & he would get ba... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We had a fantastic experience booking our family holiday, thanks to the excellent support we received. The customer service from our agent, Nisha, was outstanding from start to finish. She deal... Mehr ansehen
Unternehmen hat geantwortet
I can’t recommend BrightSun Travel enough, especially working with Parul Jadav. From the moment we were referred to Parul by a friend, right through to arriving back in the UK, the level... Mehr ansehen
Unternehmen hat geantwortet
Phone call answered quickly by agents who spoke clearly & politely. Unfortunately, there was a problem with the computer of the agent I was dealing, & the call was passed to another of his colleagu... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Established in 1986, Brightsun has become a trusted and reliable travel brand, serving 2.5 million customers a year, to global destinations. With our high sales volumes, we contract and negotiate directly with airlines and hotels, and therefore offer fantastic value airfares and holiday packages to our customers. We service the B2C, leisure and corporate markets. We're proud to be rated excellent on Trustpilot for our 24/7 friendly and expert customer service.
Kontaktinformationen
14 Hanworth Road, Middlesex, TW3 1UA, Hounslow, Vereinigtes Königreich
- 020 8819 1111
- brightsun.co.uk
4,7
Hervorragend
3012 Bewertungen
Hat 90 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Trip to Thailand.
I can’t recommend BrightSun Travel enough, especially working with Parul Jadav.
From the moment we were referred to Parul by a friend, right through to arriving back in the UK, the level of service was exceptional. Everything was handled with a genuinely personalised touch — it never felt like a standard package, but something tailored specifically to us.
Parul supported us every step of the way, making the entire process smooth and stress-free. All transfers were perfectly organised, timings were spot on, and the hospitality at every location we visited exceeded expectations. It’s rare to find someone who is this attentive to detail while still making everything feel effortless for the customer.
What really stood out was the value for money. The price we paid for the trip was incredibly reasonable, especially considering the high level of service we received. Honestly, I don’t think we would have found a better deal anywhere else, let alone with this level of care and professionalism.
If you’re looking for a seamless, well-organised, and truly enjoyable travel experience, Parul is the person to go to.
10/10 – would absolutely book again!
Roopesh Darbar
6. April 2026
Bewertung ohne vorherige Einladung
Antwort von Brightsun Travel
Dear Roops,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Antwort von Brightsun Travel
Dear Agnel,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Fantastic travel agency
We had a fantastic experience booking our family holiday, thanks to the excellent support we received. The customer service from our agent, Nisha, was outstanding from start to finish. She dealt with all of our enquiries promptly and made the whole process smooth and stress-free.
Nisha went above and beyond by contacting the hotel on our behalf, as we were travelling with elderly family members. She ensured that all of our family rooms were arranged close together, which gave us great peace of mind.
She also supported us with booking our flights and meals, making sure every detail was taken care of. On top of that, the pricing was very competitive, especially for a large family holiday.
We really appreciate the care and attention we received and would highly recommend this service to others.
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von Brightsun Travel
Dear Kavita,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Antwort von Brightsun Travel
Dear Pradip,
Thank you for sharing your positive booking experience with Brightsun Travel. We are delighted that our team found you a great flight price. We look forward to assisting you with your next flight or holiday booking.
Warm Regards,
Brightsun Travel
Hi your staff are responding and good…
Hi your staff are responding and good at there work return the call if they are busy. I’m happy to buy my tickets from Brightsun travel
2. April 2026
Antwort von Brightsun Travel
Dear Ella,
Thank you for your feedback. We’re glad Brightsun Travel could help you find a competitive flight price. Our team works hard to always offer great value on flights and holidays, and we look forward to helping with your next booking.
Warm Regards,
Brightsun Travel
Vijaya Koirala was very helpful when…
Vijaya Koirala was very helpful when purchasing our tickets and knew exactly what he was doing. We find him one of the best in the team 😁
29. Dezember 2025
Antwort von Brightsun Travel
Dear Bachubhai,
Thank you for your feedback. We’re glad Brightsun Travel could help you find a competitive flight price. Our team works hard to always offer great value on flights and holidays, and we look forward to helping with your next booking.
Warm Regards,
Brightsun Travel
Website is live and then you can also…
Website is live and then you can also speak to quite polite and knowledgeable agent
30. März 2026
Antwort von Brightsun Travel
Dear Chitkara,
Thank you for your wonderful feedback about Brightsun Travel.
We were delighted to read the complimentary comments that you made about Brightsun’s booking experience and customer service. We hope to be of service again very soon.
Warm Regards,
Brightsun Travel
Excellent service from the boss himself…
Excellent service from the boss himself and that too on a Sunday!!
30. März 2026
Antwort von Brightsun Travel
Dear Ella,
Thank you for your kind feedback about Brightsun Travel.
It felt great to read about your high level of satisfaction, reflected in the wonderful review you have given our flight and holiday booking experience. We hope to plan another trip for you soon.
Warm Regards,
Brightsun Travel
Antwort von Brightsun Travel
Dear Meena,
Thank you for sharing your positive booking experience with Brightsun Travel. We are delighted that our team found you a great flight price. We look forward to assisting you with your next flight or holiday booking.
Warm Regards,
Brightsun Travel
Good customer service
Good customer service
Felt a valued customer
Booking was done with no stress
Excellent
5. April 2026
Antwort von Brightsun Travel
Dear Vijaylaxmi,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
I always get good service from this…
I always get good service from this company and for my recent booking the team were very helpful especially Sandhya who made the booking seamlessly.
4. April 2026
Antwort von Brightsun Travel
Dear Sunita,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Great because prompt action was taken
3. April 2026
Antwort von Brightsun Travel
Dear Joao,
Thank you for your kind feedback about Brightsun Travel. We were delighted to receive your five‑star review and truly value your support. Your feedback helps us continue to grow by providing excellent deals on flights and holidays to all our customers.
Warm Regards,
Brightsun Travel
Pawan is just fantastic at his job he…
Pawan is just fantastic at his job he has always been very helpful to me I was want book with him great guy
2. April 2026
Antwort von Brightsun Travel
Dear Balbinder,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Always the best service
Always the best service. Mr. Vijaya is always give the best derive. Help me to provide alternative options as my flight got canceled due to Middle East situation. Thanks a lot Brightsun Travel. Always the best for book my flights.
30. März 2026
Antwort von Brightsun Travel
Dear Man Bahadur,
Thank you for sharing your positive booking experience with Brightsun Travel. We are delighted that our team found you a great flight price. We look forward to assisting you with your next flight or holiday booking.
Warm Regards,
Brightsun Travel
Antwort von Brightsun Travel
Dear Munim,
Thank you for sharing your positive booking experience with Brightsun Travel. We are delighted that our team found you a great flight price. We look forward to assisting you with your next flight or holiday booking.
Warm Regards,
Brightsun Travel
Exceptional service
23. März 2026
Antwort von Brightsun Travel
Dear Prakash,
Thank you for your wonderful feedback about Brightsun Travel.
We were delighted to read the complimentary comments that you made about Brightsun’s booking experience and customer service. We hope to be of service again very soon.
Warm Regards,
Brightsun Travel
Antwort von Brightsun Travel
Dear Mansaray,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Excellent customer service
Excellent customer service. The person who booked our holidays Bhagesh was very knowledgeable & polite.
If we had any queries then all enquiries were passed onto same officer & he would get back to us the same day.
This was our first package holiday with BRIGHTSUN & we have been really happy with their service.
Unfortunately due to current travel restrictions via Emirates, our holiday had to be cancelled. BRIGHTSUN sorted out our refund very quickly.
28. März 2026
Antwort von Brightsun Travel
Dear Ganatra,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Antwort von Brightsun Travel
Dear Arun,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Good travel company
Good travel company, staff knowledgeable, helpful about my travel query.
17. März 2026
Antwort von Brightsun Travel
Dear Rodelio,
We were really pleased that your experience booking with Brightsun Travel was so rewarding. We always strive to make booking flights and holidays as easy and affordable as possible and look forward to helping you plan your next trip. Thank you!
Warm Regards,
Brightsun Travel
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.