Braintree Bewertungen 

PLEASE WALK AWAY FROM THIS FRAUDOLENT COMPANY.
Endless number of hidden fees, overcharges and very shady way to conduct business.
We have caught them STEALING money from our account red handed.
PLEASE SPRAD THE WORD AND STAY AWAY FROM IT.

This company offers online payment options for businesses. At present they are sitting on £3000 of my money and not transferring it to my account.
This company cannot be contacted by email or phone, if you manage to complain via their very difficult to use website they sometimes reply via a noreply web address. I have been trying unsuccessfully to contact them daily for two weeks now. We have had to remove the credit card purchasing payment option from our online sales operation.

We had a critical issue and the service was byyond poor.
The issue was on Braintree's side, we had no communication that there was an issue, lost over $150k in sales and we couldn't get a response from anyone.
It was beyond belief and I couldn't believe the support was so poor for such a critical issue. Wish I could rate zero stars.

The only place in the UK that you have to plan to have a drink cause everywhere is closed by 11pm.

All it takes. One place to stay open until 3am and they will be a millionaire.

Crappie place

Absolute garbage. The hours we have wasted with these people are beyond measure. Their fraud protection was so lacking that we received literally hundreds of fraud orders in HOURS. Their ability to understand what was going on was basically zero. We left them MONTHS go, and they are still continuing to withdraw money from our bank account. They were not able to tell what they were doing, or why, or fix it. Nobody in the company seems to have any idea what is going on. I regret the hours we wasted, and money we lost, ever using these people.

Braintree has very poor security.

Scammers make purchases. Goods are sent. Scammer creates dispute. Scammer wins.

Does not matter that they got their stuff.

Braintree doesn't care.

Braintree is at fault for not requiring the CVC code.

But it is MY small business that loses.

We use their security measures and have had 30 disputes which we are losing because "card not present". How is an online processor supposed to be trusted if the reason a company loses disputes is because the card wasn't present. There are addresses we sent the physical products to, so there is obviously someone that can be found to pay the credit card company. We stopped using them and went back to PayPal. Trust the reviews, Braintree is garbage. I will say, billing address matches, AVS matches, CVV matches, etc. and still we lose disputes because the customer had it shipped to a different address.

If you value your business continuity don't switch to Brain Tree. As a Controller of a large corporation we moved over to brain tree in August.
We recently had an issue where they wanted to review one of our customer. Brain Tree contacted us 3 days after they held all!! deposits!!! We provided all the information requested. Their Customer Service was Horrible emails go unanswered for days. It has been 2 + Week since the initial hold and we have not been able to speak to anyone by phone.

HORRIBLE CUSTOMER SERVICE!! NO PHONE NUMBERS ARE LISTED ON THEIR WEBSITE, WHEN I FINALLY FOUND A PHONE NUMBER TO CALL NO ONE ANSWERS. I HAVE ASKED VIA EMAIL TO RECEIVE A CALL BACK INSTEAD I RECEIVE A REPLY EMAIL. THEY SUPPLY A FAULTY 3D CREDIT CARD FRAUD SYSTEM AND THEY ARE NOT INTERESTED IN HELPING WHEN YOUR WEBSITE IS RECEIVING FRAUD CHARGEBACKS

Never received reply from them. Do they even exist? Don't waste time

Absolutely zero customer service. Have tried and tried to contact them. Customer service should be a priority for braintree considering for most businesses selling online the payment gateway is one of the most important aspects. Hard to imagine anyone would trust this company.

Please use any company in the world for your payment gateway but don't go with zero customer service company Braintree. We made a massive mistake but now we have changed it to a better payment gateway.

No reason given for decline application. WE ARE A NEW SOCIAL MEDIA START UP. NO REASON GIVEN FOR DECLINE .. WEIRD AND USELESS. AVOID

UPDATE: I want to be fair, so a quick update. A few days after publishing this review, Braintree Risk Team sent me an email saying "after an additional review of your account" it seems that everything is fine. Excuse me? This company just sent me multiple emails and wanted me to pay, now after an "additional review" it's gone? Just wondering what happens if I pay this fee (I'm so glad I didn't)? Easy money?

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This company is a true nightmare, possibly the worst you can choose. I used their services for a few months in 2019/2020, but their fraud protection system is simply not working - a credit carding attack happened with hundreds of fraud transactions, some of them were successful. I refunded all of these transactions and contacted customer support immediately. After months of emailing (their reply time is ridiculous) I was told that everything is fine, I provided all the info they need and this "fraud" case is closed. I also decided to close my Braintree account asap, I was so fed up with this company. Now years later (!!!!!!) out of thin air, they contacted me again and told me I have a negative balance and I need to pay (no official email, it was sent from "Kimberly" which looked really phishy - but then I found out it's really from Braintree). I asked them to provide me with more details because my account is already closed, I can't log in and I can't check anything. After asking them multiple times, they sent me an Excel file formatted like it was edited by a 5 year old with a few transaction IDs and a negative balance. This negative balance is the result of chargeback fees, they don't care if the amount was already refunded by me (I provided all the documents to prove that none of these funds were settled and transferred to my bank account, I also attached our email thread when they asked me to refund everything immediately - so I did). They say they are "liaison" only between me and the bank (which bank by the way) and they can't do anything, I need to pay. I'm still trying to get some OFFICIAL info, more details about this transaction and chargeback, no luck. All they say is "your account shows a negative balance, you have to pay". My account? The account I closed years ago? When I closed my account, where was this negative balance? They told me everything is fine, case closed. What's the guarantee they won't reach out to me in the future again forcing me to pay even more????? Absolute scammers, worst decision of my life. I don't know how this company can even legally exist, I'm afraid I need to contact my lawyer because I'm not too comfortable with paying such "hidden" fees with literally 0 information, or without seeing any official documents (e.g. from the so called "bank" they are talking about). What they do is ridiculous and unfair, they don't care about the customers at all, no protection, nothing. Everything is unprofessional, they act like a small garage company with 2 employees doing all the work.

Just read all the reviews here, the scary thing is I'm not the only one. The same scheme happened with many customers: you register (if you can, lucky if you can't) -> you add the checkout to your webshop and enable the so-called fraud protection -> after a few weeks/months a credit card attack happens (fraud protection is not working at all) -> if you're smart, you refund all the transactions ASAP, but if you're not, you'll face hundreds or even thousands of USD/EUR in chargeback fees (1 chargeback is 30EUR fee, I had more than 30 transactions, do the math). I'm using payment gateways since 2015, never ever had such problems with any other provider.

One question though: all the big tech companies on their website, do they really use Braintree as their checkout system? Are there any proof? After seeing the quality of their services, I just can't believe it. Simply can't.

Our credit card system Braintree had issues and we opened up a support request more than 3 weeks ago!!! Their customer support is incapable of responding and they have no phone number. GO WITH ANOTHER PROVIDER!!

We've been using Braintree since 2015, but we are moving to Stripe. They don't answer support tickets, and they are much more expensive than the competition—no reason to stay with them.

As for the other reviewers the same happened to me. I stopped receiving disbursement without any warning, and note that I have been with Braintree 8 years. Suddenly stopped paying me, over 8k euros help captive. In 2 weeks I have received one email from support.

FTC Complaint Pending.
We've opened a ticket 6 days ago and a follow-up ticket for support. Absolutely zero response. Nothing. This is unacceptable. Our other company recently switched to another merchant and we will be following their lead. In the meantime, though, we will be submitting an FTC and State AG complaint against Braintree.

Horrific Support. The Risk Management department is not accessible to Braintree clients. A ticket must be submitted to the Fraud Tools department, which does not have the capability of addressing a carding attack, nor do they have the authority to elevate a ticket to the actual Risk Management department. 5 days, multiple tickets, calls to the PayPal parent company (also claiming they can't reach Braintree) and over 165,000 fraudulent credit card authorization attempts against our merchant account, the Risk Team finally noticed a problem and shut down our account. We sent so many tickets to them begging for help. We finally got a manager who blamed our website for the breach. We have incredible fraud protection AND there was no fraudulent activity shown in our traffic, shopping cart or code. We immediately changed our merchant bank before they even noticed the carding attack on their side. We were back to business and on our their side, the authorizations were still piling in by the minute. We sent a very well written account of our experience with them, the attempts at reaching them, the proof that the problem is on their end from a technical position, and they sent a defensive response in return trying to explain away their slow response, while rejecting blame for the problem. Our account was never accessible to us once they froze it. Luckily we were able to void most of the authorized transactions before the account was frozen. 3 weeks after the date our account was closed, they electronically debited our checking account for charge backs they failed to void before closing our account. My bank quickly reversed the charges and permanently blocked Braintree's electronic access to our account. The chargeback didn't bother us as much as accessing the our bank account without notice and AFTER our account was closed. They have a track record of ethical problems according to many other client reviews. We're just one of many that have a story of our own.

As fraudulent as paypal. Held funds hostage to try and force my company to process all transactions through them. You're better off staying away from Braintree, and other companies associated with PayPal and eBay.