Boogor Bewertungen 

Antwort von Boogor

8. Sept. 2026

Hi there,

I’m sorry you had difficulty reaching us by phone and that you have concerns about your purchase and refund. You deserve clear information and responsive support.

We take your concerns about authenticity seriously. We’d appreciate the opportunity to review the shoes you received against the product listing and address the specific details that concerned you.

Our team responds promptly to customer emails, but we understand that this does not make unanswered phone calls any less frustrating. I’m sorry you were left feeling unable to reach us.

Regarding the 10% refund deduction, this reflects processing charges from our international payment provider—not an additional fee retained by our store. We’re happy to review your refund and explain the charge clearly.

Please email our support team with your order number and photos of the shoes so we can investigate your concerns and work toward a fair resolution. Please keep your order details private rather than posting them here.

Warm regards,
Emily

Antwort von Boogor

8. Sept. 2026

Hi there,

Thank you for sharing your feedback. I’m sorry for the confusion—receiving shoes labeled 4.5 when you selected a size 6 would understandably be concerning.

The shoes you purchased are a men’s style, so the size printed on them follows men’s sizing. For this style, a women’s size 6 corresponds to a men’s size 4.5, which explains the number on the pair you received. I’m sorry this distinction wasn’t clearer when you placed your order.

Most importantly, we want your shoes to fit comfortably. Please contact our customer support team privately with your order number so we can check the sizing with you and help explore the available options if the fit isn’t right.

Warm regards,
Emily