I put an order with Bonvila earlier this week. Unfortunately there was an issue with the courier that caused the delivery to be delayed. I was going to be away the next scheduled delivery day and... Mehr ansehen
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Das sagen Bewerter
Inanilmaz lezzetli ev yapimi sucuk, deneyin , bizim Cocuklar bayiliyor, anneannemin yillaronce yaptigi bezin icinde kuruttugu sucuk tadinda, , karadeniz tarafindaniz belki bizim agiz tadimiza cok uygu... Mehr ansehen
basta urun kalitesi olmakla beraber sunduklari müşteri hizmetleri 4/4 luk . urunler zananinda gelmekle birlikte taze urunler cok iyi hir sekilde korunup teslim edilmekte. what’s up uzerinden bir iki k... Mehr ansehen
We had a great experience with Bonvila. Packaging was great, all of the stuff was categorized neatly and even the stuff for freezer was still cold enough. They had sent a little gift which was super t... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
An online grocery store where you can find all your favourite authentic products!
Kontaktinformationen
London, Vereinigtes Königreich
- +447853910492
- Help@bonvila.com
- bonvila.com
4,6
Hervorragend
531 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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Das haben sich andere Leute angesehen
Trustworthy seller
Trustworthy seller, great products, meticulous packaging and the most important of all responsive vendor.
8. November 2023
On time fresh products as usual
12. November 2023
Many good brand/popular products on the…
Many good brand/popular products on the website are sold out, so I had to choose other brands/products instead, which I’m not very happy with.
11. Oktober 2023
Antwort von Bonvila
Hello thank you for your feedback, we have moved to new premises since this comment. Although we can not guarantee all the products will always be available we can tell you that it is a lot better. We will keep pushing for better services.
What I bought was on their website but…
What I bought was on their website but after a day they emailed and cancelled my order.
11. Oktober 2023
Antwort von Bonvila
Hello, Pereja Cologne Lemon is a very popular Item and I also wish it was not out of stock but I can not find it anywhere in the UK at the moment which is the reason why I refunded your order. Have a nice day
DHL ruined my order by delivering it…
DHL ruined my order by delivering it late. Bonvila promised for a redelivery. Nothing happened for weeks? No replies to my update requests. Absolute shambles. Will prefer ordering from Robinfoods next time. Don’t make promises if you can’t keep up with them.
25. September 2023
Antwort von Bonvila
As explained We take full responsibility for this situation and are actively working to improve our processes to prevent similar issues in the future. I understand your frustration and we value your feedback.
The box arrived the day later then what…
The box arrived the day later than what originally promised informed.
There was a fresh hand made food inside (gozleme) and unfortunately that caused stomach upset.
Not sure this was due to late delivery issue or food freshness but did not have a happy ending.
11. Oktober 2023
Antwort von Bonvila
I deeply regret that the delivery was delayed.
Your feedback is incredibly valuable to us, as it helps us identify areas for improvement. We're taking immediate steps to address this issue, both in terms of delivery timeliness and food quality.
Homemade Gozleme is one of our best selling items and usually get great feedback. I hope you will be able to experience it properly next time.
Not a satisfactory experience
Sent by dhl instead of door to door in person delivery (to the centre of London). Because of that the vegetables were not arrived freshly. Yufka- fresh pastries were also not fresh enough. Not a satisfactory experience.
3. Oktober 2023
Antwort von Bonvila
Hello, thank you for your feedback. We have been having issues with our own drivers for the past couple of months and have used DPD and DHL for out of London deliveries for the past 5 years.
If you are dissatisfied with the quality of the products I am sure our customer service can help. Our aim is to send the freshest products all over the UK and thanks to you and your feedbacks we will get there.
I hope you have a nice day
Bonvila team
I bought couple things for handmade…
I bought couple things for handmade they were NOT fresh at all’ Sarma was very savoury couldn’t even eat . Gozleme cheese one terrible potato average very disappointed
1. Oktober 2023
Antwort von Bonvila
We're truly sorry for the disappointing experience with the handmade items. Your feedback is important to us, and we'll take immediate steps to address the freshness and taste issues. Please reach out to our customer service team, and we'll make it right. Thank you for bringing this to our attention.
Antwort von Bonvila
Thank you for your feedback! We're glad to hear that you found our product tasty. If there's anything specific you'd like to share about how we can improve, please feel free to let us know. We're always striving to enhance our offerings. We appreciate your support!
Excellent customer service
I sent some items as a gift and I can’t thank Kamil enough. He was kind, efficient and incredibly sympathetic. I’ll definitely be ordering from you again. Thank you so much.
22. August 2023
Fresh Yufka
I use Bonvila quite often as they make and sell fresh Yufka and gets delivered to your door which is great
21. August 2023
Used to be great but now very poor
Very poor stock control - several products not delivered as out of stock - despite what the website said. Tin of white cheese was badly damaged in transit and a 150g pack of a different feta was sent instead of the 400g pack which I ordered and paid for. Still awaiting a response from customer service. Very sadly this company have lost the plot. Will shop elsewhere in future.
23. August 2023
Good quality and fresh products
Good quality and fresh products. Some authentic products are pricey (such as sarma) but have a good taste.
23. August 2023
Perfect service
13. August 2023
I ordered a kettle
I ordered a kettle, it was not available. The money was immediately returned.
24. Juli 2023
The products got very expensive since…
The products got very expensive since last year. For example, I noticed around 70% increase in white cheese. More over, Seems like there are less pastry options available. We ordered Gozleme last time and the quality was mediocre.
19. Juli 2023
Turkish breakfast
Turkish breakfast - delicious food, great choice, well packaged and delivered very quickly.
18. Juli 2023
Missed delivery and terrible customer service
Their delivery service DHL pretended that we refused delivery on Friday and pushed delivery to Monday with many perishable items. We contacted bonvila through their WhatsApp and no one responded. This used to be a great service sadly deterioating with many items out of stock
8. Juli 2023
Unfortunately my delivery dropped in…
Unfortunately my delivery dropped in shed (where we put the bins in) and it was very hot that day and we had to drop everyhting in bin:(I lost my 80 gbp and all my foods
7. Juni 2023
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