I put an order with Bonvila earlier this week. Unfortunately there was an issue with the courier that caused the delivery to be delayed. I was going to be away the next scheduled delivery day and... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Inanilmaz lezzetli ev yapimi sucuk, deneyin , bizim Cocuklar bayiliyor, anneannemin yillaronce yaptigi bezin icinde kuruttugu sucuk tadinda, , karadeniz tarafindaniz belki bizim agiz tadimiza cok uygu... Mehr ansehen
basta urun kalitesi olmakla beraber sunduklari müşteri hizmetleri 4/4 luk . urunler zananinda gelmekle birlikte taze urunler cok iyi hir sekilde korunup teslim edilmekte. what’s up uzerinden bir iki k... Mehr ansehen
We had a great experience with Bonvila. Packaging was great, all of the stuff was categorized neatly and even the stuff for freezer was still cold enough. They had sent a little gift which was super t... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
An online grocery store where you can find all your favourite authentic products!
Kontaktinformationen
London, Vereinigtes Königreich
- +447853910492
- Help@bonvila.com
- bonvila.com
4,6
Hervorragend
531 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
We had a great experience with Bonvila
We had a great experience with Bonvila. Packaging was great, all of the stuff was categorized neatly and even the stuff for freezer was still cold enough. They had sent a little gift which was super thoughtful especially the flag. It was the first time we ordered homemade manti and cooked it immediately, no suprise it is a best-seller, proper homemade manti!
27. April 2025
Always fresh foods and careful packaging
24. April 2025
Bewertung ohne vorherige Einladung
Quality of the homemade products were…
Quality of the homemade products were surprisingly good. Shipping was timely. All in all excellent service.
7. April 2025
Delivery experience not good
Please change from dhl to another courier. They didnt deliver to my door for such a big order. I had to carry it myself. Not worth the price
14. April 2025
Bewertung ohne vorherige Einladung
Antwort von Bonvila
Dear Helin;
First of all, thank you very much for sharing your ideas and evaluations with us. Your complaint regarding your cargo being left at the entrance of your building and not being delivered to the flat, which you reported on 11.04.2025, has been shared with DHL and the result has been communicated to you in detail by our customer service via e-mail. As stated in the e-mail, the cargo company you previously suggested has been changed to a new one due to serious transportation problems. However, perfection is not always achieved by not having problems in ongoing work, but by having a competent person who can solve problems and resolving problems in a timely manner. We would like you to know that in every complaint we receive, we evaluate the quality of the service you should receive and the satisfaction of our customers, regardless of the size of the cargo content. Our priority is the happiness of our family members.
Warm Regards
Proper and timely delivery as usual
Proper and timely delivery as usual, also very kind of you to send us festive candies as a gift!
31. März 2025
I’m absolutely delighted with my order…
I’m absolutely delighted with my order from Bonvilla! The products are of excellent quality and beautifully packaged with great care. Shipping was impressively fast and the delivery was smooth and professional. I also really appreciated the thoughtful little gift they included—it was such a lovely surprise! Thank you for the wonderful service. I’ll definitely be ordering again!
29. März 2025
Fresh and high quality products
Wide range of products, fresh and great taste. Great customer service
27. Februar 2025
great service great selection for…
great service great selection for turkish groceries
23. Februar 2025
Good customer service
They were very helpful during the delivery process and everything came in order!
25. Januar 2025
Great online shopping experience
Great company. They have big variety of products and deliver next day to my door.
5. Januar 2025
great service
3. Dezember 2024
always fresh and on time
26. November 2024
THE DELIVERY TEAM MADE EVERYTHING THEY…
THE DELIVERY TEAM DID EVERYTHING THEY CAN SO THAT MY ORDER ARRIVED 2 DAYS BEFORE WHAT THE SYSTEM GAVE ME AND THEREFORE IN TIME FOR OUR GUESTS , THANK YOU VERY VERY MUCH INDEED !! :))
25. Oktober 2024
Antwort von Bonvila
Dear Ayşem ;
The feedback we receive from you is very valuable and important to us. We work to improve our work and do our best. Your nice comments illuminate our way and enable us to hold on to our work more tightly. On behalf of all our team members, we thank you very much.
Warm Regards.
I have been shopping from Bonvila for…
I have been shopping from Bonvila for the last 5 years
They are very nice and helpful
I would recommend them they have the best customer service I have experienced
5. Oktober 2024
Antwort von Bonvila
Dear Helen ;
The feedback we receive from you is very valuable and important to us. We work to improve our work and do our best. Your nice comments illuminate our way and enable us to hold on to our work more tightly. On behalf of all our team members, we thank you very much.
Warm Regards.
Antwort von Bonvila
Dear Kenan ;
The feedback we receive from you is very valuable and important to us. We work to improve our work and do our best. Your nice comments illuminate our way and enable us to hold on to our work more tightly. On behalf of all our team members, we thank you very much.
Warm Regards.
Antwort von Bonvila
Dear Pauline;
The feedback we receive from you is very valuable and important to us. We work to improve our work and do our best. Your nice comments illuminate our way and enable us to hold on to our work more tightly. On behalf of all our team members, we thank you very much.
Warm Regards.
Antwort von Bonvila
Dear Çağrı;
Every feedback we receive from our customers is really important to us. We answered all the details about this issue in the phone call we had with you and listened to you. and then took care of it. We make every effort to maintain the best possible service. This is largely due to your feedback. Unfortunately, from time to time, problems can occur with the partner companies we work with to carry out the work. In case of problems with the logistics companies in these regions, our company covers all the damages to the products you ordered free of charge. However, let's not forget that each company has its own working principles and policies. As we mentioned in our previous communication, our company now carries out London deliveries directly. We believe that you will not encounter the same problem again.
Best regards
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