Absolutely first class from friendly and helpful advice in the showroom. Followed by excellent technical work at home replacing our old burner. Extraction challenge taken on calmly and final install... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Couldn’t be happier with the whole experience. We went into the showroom not really knowing what we wanted, but everyone was really helpful and happy to answer all our questions without trying to... Mehr ansehen
Unternehmen hat geantwortet
This company offer Servicing Wood burners on their website, I contacted them in February to book an appointment to get the burner serviced ready for the next winter. They advised me what parts to buy... Mehr ansehen
Unternehmen hat geantwortet
We have had an excellent experience with using Bonfire. They offered us great advice on their range to help us choose the right product and the installation was completed quickly and the team were pro... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Fachhandel für Kaminöfen
- auch in
- Fachgeschäft für Grillgeräte
- Holzofengeschäft
- Schornsteinfeger
- Schornsteinservice
Vom Unternehmen geschrieben
Family run since 2003. The finest luxury fireplaces, wood burning stoves, bioethanol, gas and electric fires. Full Supply, Design, Renovation And Installation. HETAS And Gas Safe Registered. Full In-House Team. Visit Our Berkshire Showroom Today
Kontaktinformationen
Unit 49, Easter Park, RG7 2PQ, Reading, England, Vereinigtes Königreich
- 01189701717
- info@bonfire.co.uk
- bonfire.co.uk
4,3
Hervorragend
37 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Check your delivery charge
Impossible to buy from them. A £337 fireplace beam attracts a premium delivery service charge of £245, nearly doubling the cost of the product. The explanation that this is “fragile product” and requires bespoke handling does not bode well for the robustness of the product or a trouble free install.
3. November 2025
Bewertung ohne vorherige Einladung
Antwort von Bonfire Fireplaces And Stoves
Hi William,
Thank you for taking the time to share your feedback.
Our plaster beams are high quality, handcrafted products that require specialist handling during transport. The need for bespoke delivery reflects the fragility of the material in transport, not the workmanship.
Because delivery costs are calculated based on distance, we often recommend that customers outside our area consider visiting a local fireplace shop.
From experience, we have to use a dedicated fragile goods courier to ensure safe arrival which is something standard couriers cannot guarantee. We don’t add any margin to these charges, and we remain transparent about them at checkout.
Most suppliers offer collection only for this type of product due to the fragile nature of it, but we provide a delivery option for flexibility and convenience.
Our priority is always that every beam arrives safely and in perfect condition.
Kind regards,
Max
Excellent service throughout and great product.
Laura was extremely helpful providing information on the outdoor fire that we bought and processing the order. Bonfire also exceeded our expectations for delivery as we were looking to have it for a family event, Laura going out of her way to make sure it was delivered before that.
23. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Bonfire Fireplaces And Stoves
Hi Stephen,
Thank you for the lovely 5 star review! We're very glad Laura from our sales team could go above and beyond for you regarding the outdoor fireplace and we hope you're loving it just as much as we do!
Kind regards,
Max
Excellent service throughtout
Excellent service from initial query, placing order, through to delivery. Max Barlow responded to my initial query very quickly and was able to provide answers regarding the fire purchased. Max was very helpful, handled the order and arranged an agreed delivery date. Good communication from Max throughout this whole process - Thank you Max
7. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Bonfire Fireplaces And Stoves
Hi Keith,
Good afternoon,
Thank you for the glowing review :) We're very glad we could fulfill your order to perfection. Your review means a lot to us and we hope you enjoy your fire for many years to come. Kind Regards, Felix
Thank you for a pleasant experience and…
Thank you for a pleasant experience and service. A particular thank you to Maxwell! The information and knowledge provided including other suggestions was much appreciated. We opted to install the Gazco eMotiv 74 Inset Electric Fire, A faultless product. Our client is very happy – look forward to ordering more in the future. Many thanks.
19. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Bonfire Fireplaces And Stoves
Hi Carl,
Thank you for your five star review and I am very glad you found our advice and suggestions helpful. We're glad we could meet your expections for our trade sale of this electric fire. If you ever need anything in the future, we'll be happy to help :) Kind Regards, Felix
Max Barlow was very proactive in…
Max Barlow was very proactive in handling our order and keeping us informed on our order process and arranged delivery date. Great product delivered with helpful driver.
11. April 2025
Bewertung ohne vorherige Einladung
Antwort von Bonfire Fireplaces And Stoves
Thank you for the lovely review! It was great working with you, and I’m glad everything arrived as expected - always happy to help!
Kind Regards,
Max
Highly Recommended!
Great experience using the team at Bonfire for my new British Fires fireplace. Great showroom where I could see the product in action before ordering and the team answered all my questions before a hassle free purchase. Highly recommended!
31. März 2025
Bewertung ohne vorherige Einladung
Antwort von Bonfire Fireplaces And Stoves
Hi Dan,
Thanks so much for the amazing review! We're glad you enjoyed the showroom and found the process smooth - enjoy your new British Fires fireplace!
Kind Regards,
Max
Great customer service
From the first phone call through to receiving the product we experienced excellent customer service and are very pleased with our purchase. Thank you very much! The shop is good with lots on display and staff are very happy to help.
27. März 2025
Bewertung ohne vorherige Einladung
Antwort von Bonfire Fireplaces And Stoves
Hi,
Thank you so much for your kind words! We’re thrilled you had a great experience from start to finish and really appreciate your support. Hope to see you again soon!
King Regards,
Max
Wood burning stove
We ordered a stove from Max at Bonfire - they are a great company, easy to order, good price. The delivery driver was specially helpful, delivering the heavy stove right to where it was needed
17. März 2025
Bewertung ohne vorherige Einladung
Antwort von Bonfire Fireplaces And Stoves
Hi Roger,
Thank you so much for your kind words! We're thrilled to hear that your experience was positive and that the stove delivery went smoothly.
Our team works hard to provide great service, and it's wonderful to know that we met your expectations.
If you need anything else in the future, don't hesitate to contact us!
Kind Regards,
Max
I cant even get a quote.
3. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Bonfire Fireplaces And Stoves
Hi David,
We aim to respond to all enquiries within 48 working hours and send quotes as soon as we have all the necessary details.
During our busier periods, it may take a bit longer to provide you with a detailed and thorough quote.
If you're sending photos or attachments, please make sure they don’t exceed 10MB in size, as larger files may be blocked by our email filters, and we won’t receive them.
If you have any further questions, please don’t hesitate to get in contact.
Kind regards,
Max
Ordered new burner mat & bulbs
Ordered new burner mat & bulbs, quick prompt service. Well done Max Barlow
10. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Bonfire Fireplaces And Stoves
Hi Chris,
Thank you for your kind words! We're thrilled you appreciated the quick and prompt service.
Kind Regards,
Max
Fast and helpful Staff
Fast and helpful Staff.
Max was the very helpful person I spoke to.
13. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Bonfire Fireplaces And Stoves
Hi,
Thank you for your feedback! We're glad we could provide a helpful and efficient service.
Kind Regards,
Max
Quick delivery and easy to use website
Quick delivery and easy to use website. Credit to Max who helped configure our wood burning stove. Also, had to change the delivery address, which was done without any hassle.
14. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Bonfire Fireplaces And Stoves
Hi Kiera,
Good morning,
Thank you for your kind words and for sharing your experience!
We're thrilled to hear you found the delivery quick and our website easy to use. We're glad we could also accommodate the delivery address change smoothly.
If you need any further assistance, please don't hesitate to contact us for servicing, fuel or spare parts. Enjoy your new stove!
Kind Regards,
Max
Top tier customer service
Amazing product, and especially good customer service! The team were so helpful throughout the whole process and nothing was too much trouble, everything was seamless, thank you guys!
6. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Bonfire Fireplaces And Stoves
Hi Harrison,
Thank you for your review! We're delighted to hear you're enjoying your wood burning stove and that our team was able to assist you every step of the way.
Providing top-notch customer service is very important to us, and we're glad we could make your experience seamless.
We truly appreciate your support and look forward to serving you again soon!
Kind Regards,
Max
Good fireplace and customer service
I recently purchased a fireplace from Bonfire and I was very pleased with the customer service and delivery time. They installed it just as I wanted and answered all my questions about proper maintenance.
I wanted to thank Max personally for being very helpful and supportive.
6. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Bonfire Fireplaces And Stoves
Hi Tim,
Thank you for your 5 star review! We're thrilled to hear you're happy with your new fireplace and the service you received.
We’re glad we could assist with the installation and maintenance questions.
Enjoy your fireplace, and don't hesitate to contact us if you need anything else. :)
Kind Regards,
Max
We have had an excellent experience…
We have had an excellent experience with using Bonfire. They offered us great advice on their range to help us choose the right product and the installation was completed quickly and the team were professional and friendly. We now have a lovely fireplace for the cold weather!
6. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Bonfire Fireplaces And Stoves
Hi Adam,
Good afternoon,
Thank you for the 5 star review and sharing your experience!
We're glad our team could help you find the perfect wood burner and fireplace in the showroom, and that the installation went smoothly.
We truly appreciate your feedback and hope your new fireplace and log burner continues to keep you cosy for many seasons to come!
Kind Regards,
Max
We were considering ordering a…
We were considering ordering a fireproof mantle in an interesting vintage wood style.
There was no installation as part of the order, but it could be arranged locally. It was mentioned in the mantle description. When I phoned customer service, our postcode was not one that the kit was sent to,
We must find an undescribed installation kit to match our order at over £400.00.
Our order was not moved on to payment due to our delivery and installation doubts.
Now am adding an update:
Before Christmas, I focused on ordering the mantlepiece. Now! let's do it NOW!! Depending on the stated 2-3 weeks for the order to be delivered. When I got to the payment (of £400.00 +), My instinct had to check the delivery and installation by phoning the company twice. So, our order was not moved on to payment. Not because of the product, but because we could not get it. Later, I had to go two clicks + on Installation to find out that the company has been delivering to the UK for 20 years, but not now (as I discovered) The device for fixing can't be posted either. I needed to know this earlier, more directions, much earlier, please.
It was appreciated that the company phoned me, after my review and gave me alternatives to check out. I hope you will make alterations to your site. I can't improve my rating, after all, I still haven't ordered anything. If the mantles are too fragile to be transported, will they stay in one piece at home?
Be aware that we can use computers in Scotland, in Dundee, and can like and want to buy products made by Bonfire. We would appreciate knowing that we cannot buy from you earlier on your website as we are out of your delivery range.
e.g. Made to order: estimated 2-3 weeks. NOTE: Our delivery range is limited for some products like the non-combustible mantels. Check Home/Areas We Cover before ordering.
Which does not mention the product I was considering ordering.
Max, you say "Regarding delivery, our service is limited to areas within 200 miles of our Reading, Berkshire showroom, as stated on the product listing. This needs emphasis, wherever it is written, I can't find it, I have already said. For customers outside this radius, products are available for local store pickup, as noted at checkout.
26. November 2024
Bewertung ohne vorherige Einladung
Antwort von Bonfire Fireplaces And Stoves
Hi Lyn,
Edit: Followed up with customer out of hours and helped them find a mantlepiece from a supplier near them, they were thankful.
Thank you for taking the time to share your thoughts. We’re truly sorry to hear about your experience and wanted to address your concerns.
The pricing of the product reflects the supply of the non-combustible beam and an easy-fix installation kit (device for fitting) that comes with the mantel!, as outlined in the product description.
Additionally, we provide installation locally as we’re based in Reading and unfortunately do not provide installation services in Scotland, which we discussed over the phone.
It’s also worth clarifying that no order has been placed or cancelled?
Regarding delivery, our service is limited to areas within 200 miles of our Reading, Berkshire showroom, as stated on the product listing under Delivery & Returns. For customers outside this radius, products are available for local store pickup, as noted at checkout.
We genuinely appreciate your feedback and regret any misunderstanding. If there’s anything further we can clarify, please don’t hesitate to reach out.
Kind regards,
Max
Excellent customer service
Excellent customer service - fireplace was delivered quickly in good condition
24. November 2023
Bewertung ohne vorherige Einladung
Antwort von Bonfire Fireplaces And Stoves
Thank you for the great feedback! We're glad your fireplace arrived quickly and in good condition. Let us know if you need anything else!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.