boltfood.com Bewertungen 

Bolt Food has become absolute garbage. The couriers are useless. This keeps happening: they refuse to come upstairs and always come up with some excuse — the elevator supposedly doesn’t work, they’re supposedly not allowed to enter the building, or some other nonsense. In my case, the elevator was working perfectly fine and couriers are absolutely allowed inside the building.

I have significant difficulty walking, which makes this even more unacceptable. I order delivery to have it delivered to my door, not so I have to go downstairs because a courier can’t be bothered to do his job.

And the support has become just as bad. It used to be decent, but now it’s absolutely terrible. Instead of actually dealing with the problem, they offered me a ridiculous 30% refund and focused more on my language than on the fact that their courier refused to provide the service I paid for.

Terrible service, terrible customer support, and a complete lack of accountability. Based on my experience, I absolutely cannot recommend Bolt Food.

⭐ 1/5 – Unfair refund system for merchants

As a shop owner using Bolt, I am extremely disappointed with how customer complaints and refunds are handled. Customers can receive refunds simply by complaining repeatedly, even when their order was prepared correctly, complete, and delivered as requested.

In our experience, refunds are sometimes approved without properly investigating the complaint or giving the merchant a fair opportunity to provide evidence. This leaves honest businesses paying for correctly fulfilled orders and makes the system easy to abuse.

Bolt should review evidence from both sides and introduce better protection against repeated or dishonest claims. Until the refund and dispute process becomes fairer and more transparent, I cannot recommend Bolt Merchant.

Once and never again. My order was strung along for over twohour, and I wasn't even able to cancel it. Getting a refund was extremely difficult and frustrating. Based on my experience, the whole process felt very unreliable. I definitely won't be using it again.

Once and never again, order got strung along for an hour, getting a refund was hell, jaet a scam at this point i think

Terrible experience and extremely disappointing customer support

I had one of the worst experiences with Bolt Food.

The courier arrived at my building but dropped my entire order at the entrance while carrying it. He told me in person that he would go back to the restaurant, get a replacement order and return. I trusted him and waited. Instead, shortly afterwards, the order was marked as “delivered” and the courier never came back.

What made the situation even worse was that he simply left the spilled food all over the entrance to my building and drove away. I received absolutely no food and had to clean up the mess left by the Bolt courier myself.

Bolt eventually refunded the amount I paid for the undelivered order. However, returning my own money for something I never received is a refund — not compensation for everything else that happened.

When the refund was originally processed, I specifically asked about additional compensation and was told that the agent could only help me with the refund. I therefore contacted support again separately regarding compensation.

After going through the automated support system, I eventually reached a human customer service agent. I repeatedly explained that I was not asking for another refund. I was asking for compensation for the additional inconvenience: receiving no dinner, the order being incorrectly marked as delivered, the courier promising to return and never doing so, and having to personally clean up the food he left outside my building.

At my request, the customer service agent even told me that they had contacted their supervisor and asked them to review my case. Apparently, the supervisor reviewed it as well, but the outcome was still the same: no compensation whatsoever because I had already received a refund for the food I never received.

Mistakes happen. I could understand a courier accidentally dropping an order. What I cannot understand is leaving the mess behind, marking the order as delivered, promising to return and then disappearing — followed by customer service and apparently even a supervisor deciding that simply returning the money for an undelivered order is sufficient.

This could have been handled very differently with even a small gesture of goodwill and an acknowledgement of how badly the situation was handled.

Extremely disappointing customer service and a very poor way to deal with a legitimate complaint.

If I could give zero stars, I would. I placed a food order in Bratislava and waited for 3 entire hours, only for the courier to never show up. After stringing me along for that long, Bolt simply canceled my order and issued a basic refund with absolutely no explanation, no apology, and zero compensation.

Let's be clear: returning my own money is the legal bare minimum, not a favor. A simple refund does not compensate for 3 hours of wasted time and being left starving because of your platform's logistical failure. Customer support was completely useless and dismissive, acting like the issue was resolved just because they didn't steal my money.

This is an appalling way to treat customers and a severe lack of basic service standards. I expect a proper compensation for this terrible experience. Until they fix their attitude towards customer rights, I strongly advise everyone to use alternative delivery apps.

Order Number: #SAXC1

The order was not delivered to the address, the courier demanded a tip in the ultimate order, clarified whether the address was correct and left the order 150 meters from the house along the road, allegedly there was a mark, although when ordering the address was specified exactly and the entrance. The support service refused to refund the order.

Fine fine fine fine

Worst service ever!! Be ready that your food will be cold!!

horrible, every time i have an issue with the food, it’s a gamble. sometimes they resolve your problem, most of the time they say they can’t do anything, and you’re left with screwed food and they take your money. deleting my account and never again

Worst experiance in my life...In my country i allways use Bolt food delivery and i had no complaints at all...also help service is outstanding....Madeira bolt food....thats a different story....courier couldnt find my place, eventually he found hour late with food cold as stone..when i write to customers servixe i have bin compleqtly ignored...never had suc a terrible service in my life... basicly works with a rule "give us your monei and f*k off"...

delivery was fine, but there were missing items (olives) on 2 same pizzas ordered. Support first didnt recognise it, despite me showing screenshot evidence, then "escalated" it to another agent, who offered me a ridiculous 19kc (Czech crowns) refund for 2 pizzas, 9.5kc per pizza :-) If I had ordered the items (olives) as an extra, if would have been 60kc per pizza, 120kc total. But no reply was offered to that comment of mine. So, bad support.

Junk services. Junk suport!
Food comes late all the time, nobody cares, no refunds, just waster time, money and patience!

Bolt doesn't do written reviews for restaurants. I can't comment on a dish and no one knows how it actually is.

These guys are ridiculous.

Unfortunately, the customer service is appalling; I can see I’m not the only one, and the proof is in the review. I ordered my dinner; the delivery driver supposedly left my food at the door, marked it as delivered (but kept it for himself), so I contacted customer service straight away. Basically, they tell you it’s the customer’s fault and take the delivery driver’s word for it 100%. The delivery driver takes a photo and then keeps it, and that serves as proof for them. After having placed many orders without any problems, now you find yourself in this situation. As I can no longer access the delivery driver’s chat, they won’t even bother to send me a screenshot of the conversation.

Iti vine comanda varsata si ei refuza sa te despagubeasca

They always late. Delivery is taking longer time than it’s shown in app . Last time I was waiting for one and a half hour. I ask support to cancel , cuz I needed to leave my house , but they did nothing. And they have terrible customer service. They don’t care like at all . Keep sending the same text again and again without solving a problem. Or don’t answer at all. They don’t care about clients. Never gonna use this app again. The worst

Absolutely terrible service team money from an order there never came will never be refunded that’s the truth. Be careful

The worse delivery possible. The help service doesn’t help at all when they stay with our food.

I ordered dinner to be delivered to my address, the courier called when at the restaurant to confirm my address, I noticed on the site map that he wasn’t moving towards me so called him and he said he has another address on the map and he is taking the food there…. The map showed that he passed this supppoed address and kept going so I asked bolt foods for support. The agent said that there was another address on the map and that I should pay the courier more to take it to me… after already paying deliver fees. The agent was quite rude, zero people skills, and then hang up. Then marked the order as delivered although o had a code to be given to confirm delivery. The online agents were the same, 2 of them I tried to get help from… when I asked for a refund they both froze me out of the chat and refuse to respond when I got back. I lost GHS304 (USD22) and went to bed hungry. The courier went to bed full of my dinner. I was on holidays in Accra and that spoiled it for me. That’s it for bolt for me .