Bodycollectiveco Bewertungen 

I have been using this product for over 2 months & it doesn’t seem to nourish my nail or cuticle, in fact my nails feel drier after applying. After using the serum I have to use hand cream because of the dry feeling. Although I don’t want oily residue for hours, the serum is absorbed very quickly which is odd & feels odd!

I am extremely disappointed with my experience with this company.

I have repeatedly explained that I distinctly remember selecting specific scents when placing my order, and that I would never intentionally select “Surprise Me” as I am intolerant of vanilla. Despite this, the company has been adamant that I selected the “Surprise Me” option and has been unwilling to consider that there may have been an issue with the ordering system.

What has disappointed me most is the complete lack of willingness to find a reasonable solution. I have been told I will need to pay $10 to return the products and another $10 to have the replacement products sent to me — a $20 cost to exchange products I have repeatedly explained I did not intentionally order.

I would have appreciated some accountability, understanding, or even an attempt to meet somewhere in the middle. Instead, the entire responsibility has been placed back on me as the customer, with no willingness to negotiate.

I genuinely could not be more let down by how this has been handled. Unfortunately, based on this experience, I would not engage with this company again and would not recommend them to friends or family.

It’s not the $20 that has ultimately disappointed me — it’s the way the situation has been handled and the complete lack of willingness to listen to the customer.

This stuff is like magic
My nail were awful
Two weeks of use and they are stronger and have grown heaps
Love the fragrance
Customer service is quick to reply
Based in Australia so good for me

The nail serum came highly recommended by a person it works for. After I used it as recommended by the company for two weeks, my cuticles and nail folds were drier and splitting till bleeding. I stopped and a week later I was back to normal a bit dry.
I have reached out to the company for advice. The only response was a generic email suggesting I persist and asking for photos. I replied with requested information. Nothing. I followed up. Nothing. Followed up again. Nothing. They don't care.

I purchased the nail serum - hard to comment on effectiveness as the smell is so strong and awful I can't keep using it. My issues:
1. The website is flawed as it defaults to a 'surprise me' fragrance. I was using my mobile phone so it wasn't as easy to see there is a drop down list to select a fragrance and assumed there was no fragrance. They then send you their less popular fragrances in stock
2. If you want to smell like a car deodoriser then choose caramel vanilla which is what they 'surprised me' with
3. If you try and exchange it, their terms are only that you never open and use the product. Which is difficult to determine that it makes you nauseous and smells for hours - which is not practical for an office job

I purchased their limited edition Pumpkin Spice nail serum pens and absolutely love it! The scent is wonderful, my cuticles and nails have quickly become rejuvenated again after being damaged from acrylic removal. Love the convenience and it lives in my handbag now. My only concern is that I don’t know if they’re recyclable or disposable and I do care about my environmental impact.
Australia based though!